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    Hertz Rent A Car

    2.2 (44 reviews)
    Open 7:00 am - 11:30 pm
    Updated a few days ago

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    Ginger H.

    I rented through Expedia and chose the deal they advertised through this business. Because monopolies are the goal of corporations, this location is a Hertz/Thrifty/Dollar conglomerate. I had selected the "wild card" rental but was given a Tesla without one helpful tip as to how to deal with unlocking, driving, charging this newer technology. This was an inappropriate placement for someone on a business trip with very little time to spare to deal with charging the vehicle. I was unsuccessful with charging the car, despite locating a Tesla compatible charging station and downloading the app while standing outside in 100 degree heat. Therefore, I went up to the customer service desk when I returned the car (the next day... two days early on a three day rental) Thrifty charged me more than 50 cents per mile (41 miles for $22.45). They chose not to accommodate my request to waive the charging fee despite being able to validate that I did attempt to charge the car. The wait time at counter was unreasonably long at both pick up and check in. This seemed to be due to Thrifty staffing the desk with only one representative for both check in and check out. His manager would not talk with me when the desk rep called him. Instead he made the choice to put his corporate overlords ahead of a reasonable request from a customer. This was my absolute worst car rental experience. I have contacted the manager at this location and customer service at corporate and have yet to hear back. They are not responding to communications through Expedia either. Steer clear of this company.

    Some kind of white substance on the glove box
    Dexter K.

    I was directed to Hertz for my rental from Thrifty on 22 DEC 2020, I can guarantee the vehicle I was given, was not cleaned to the CDC standard. I asked for a different one and was told to kick rocks. Vehicles that had been cleaned to standard had a sticker on the vehicle indicating that it had been cleaned. The vehicle I was given did not. Also the check engine light, maintenance required sign was on when I got the vehicle. I tried calling Thrifty and Hertz and no one gave a cap. this is poor customer service, and as a blue chip rewards member, it is a slap in the face.

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    10 years ago

    3 minutes from the time I stepped up to the counter until I had the keys to my UPGRADED car in hand. That's right, who's my daddy?!

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    13 years ago

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    10 years ago

    Very convenient and good professionalism. These are the reasons Hertz is a pleasure to do business with.

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    13 years ago

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    13 years ago

    We were in Mesa for business, and everything about our car rental through Hertz went smoothly and as expected.

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    Review Highlights - Hertz Rent A Car

    When leaving we parked in the return lot and put the keys in the drop box.

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    National Car Rental

    National Car Rental

    3.3(11 reviews)
    0.4 mi

    Located inside the main terminal lobby at Mesa Gateway airport, the National/Alamo desk is easy to…read moreaccess as they currently administer social distancing with their line queues. A nice lady helped me with my pre-planned reservation- giving me the choice of several car models based on my needs. I went with an economical sedan with good MPG, plenty of legroom and trunk space. I was handed the keys and asked to walk down to their on-site lot to retrieve the car. As a National Club member it appeared that this location did have the service booth to grab your car and bypass the counter but Covid-19 has changed that for now. You must go into the terminal to get your car. I was a little bit underwhelmed with the car- it had over 30,000 miles and was pretty dirty inside and out. Again, I'd imagine the virus is keeping more staff from being on site and keeping up with regular cleanings, etc. There were nicks, dents and scratches along the car's body so I made sure to snap a few pics and keep them documented. Later, after returning the car I realized very little attention was given for damage checks (guess they're looking for major body damage). On all occasions while working with a National representative on-site they were polite and helpful. The both wore masks. I feel the prices are fair with National- and it helps that I have a corporate account to attach to as well. They offer roadside assistance for free and there are upgrades such as added insurance, GPS, satellite radio, car seat, etc. Each one comes with an additional daily cost of course but at least those options are available. The return process was simple enough- again the pandemic changed things up a bit. Drive into the return lot, park the car, walk to the lot's service office and hand in your keys. They charge the card on file and hand you a receipt. Super easy.

    The entire rental process sucks at this location. We have been omitted and misled in many different…read moreways. First, as you by debit card is okay but only ok if traveling, they left out the pRt that it's different if you're local. Then, credit card deposit is $300 when we were told it's $50. Lastly, they wouldn't rent a vehicle because I tried using my wife's credit card (mine is getting replaced) with her presence, but it needs to be under my name. Once wife arrived, they wouldn't rent to her because I said fuck this place. Well fuck this place!!!!

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    National Car Rental

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    Alamo Rent A Car

    Alamo Rent A Car

    3.4(57 reviews)
    0.4 mi

    REMEMBER THE ALAMO!!…read more Flew 2000 miles to Mesa Arizona. Went to pick up my rental car reservation. Agent greeted me and said "oh I see you have a profile with us already so this will be fast. Let me just verify this license first with my manager." What? What do you need to verify? You have cut your license so I'm not sure it's valid What are you talking about? I trimmed a millimeter off the edge of the lamination so that it would fit in my wallet. I didn't cut my license. The entire license is still there. And it's still valid. Oh, I'm sure this won't be a problem. We just like full transparency in advance with our customers. Umm, Full transparency was 2000 miles ago. Not When I'm standing at the counter to pick up my car and it's 104° outside and you're telling me you're not going to give me a car and I'm going to have to hitchhike. That is not transparency. Oh, I'm sure it won't be a problem, sir Returns from the back office. It's a problem. Manager said no. So you're telling me I cannot pick up my rental car. You have my profile. I was just here six months ago. Why was This not a problem then? Well, that agent was probably just trying to be nice to you, sir Well, I'm asking you to be nice to me one more time please. I'm far from home, don't know anybody here and need a car. Sorry, there's nothing I can do. Corporate rules. So I left and went to the Hertz counter, they had no cars available. Great. Thank God for Avis, the counter two doors down. They had a car and had no problem with my drivers license. Had Avis not had any cars available, I would've been stranded. And Alamo could not have cared less. I would say, I will never rent another car from Alamo ever again. But apparently, that's not an option.. They don't accept valid drivers licenses with trimmed edges along the edge of the lamination. Lest you think I'm leaving something out, I have since showed my license to every person I've met on this trip and told this story to (which is anybody who would listen). And they all laughed. Nobody could find anything a reasonable person would consider wrong with that license. You can bet I will never forget the Alamo. And I strongly suggest you do likewise. PS: Alamo customer service...please don't bother responding to this review. There is nothing you can say to reassure me into taking another risk like that on Alamo. It was just way too close of a call for me to ever roll those dice on you again.

    If I could give a zero I would! We went down for vacation and got a car, well after driving for 10…read moremiles the service vehicle light came on so back to trade vehicles. First the guy switching vehicles was not nice and seemed annoyed by us not wanting to drive a vehicle for a week with a service light on. Second we load everything to the other vehicle, which was a serious downgrade from what we rented. Third my husband accidentally left his wallet in the center console. As soon as he realized it we drove back to the airport and lo and behold it was nowhere to be found! The manager on duty said they would look at cameras and did not hear anything back. After a week we called the customer service line. First person I tried to talk to hung up on me, second person told us we would get a call back within 24-48 hrs. We finally got a call back after 2 weeks and all we got is a "I'm sorry". I would highly recommend going through a different car rental company than this one. They do not hold their employees accountable or do anything to help.

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    Alamo Rent A Car
    Alamo Rent A Car
    Alamo Rent A Car

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.6(83 reviews)
    5.2 mi

    Had a really good experience at this Enterprise, was a little surprised at the ratings…read more I needed a car to drive to CA for work and was met by Eric. Eric, a veteran like myself was amazing to deal with. Very thorough and professional checking out the car for me. Dropping off the car was just as pleasant working with Justin. Again very helpful and professional and made returning the car super easy. Only thing was the car had a light odor and looking at the service sticker it appears the vehicle was 12k miles over the recommended oil change mileage-- and the car sure drove like it. Let the staff know and they were going to look at this. Stellar customer service, just need a little extra attention to the vehicles. Looking forward to going back soon.

    My Husband Mario F. And I leased a car from here for a yearly Disneyland and had the best customer…read moreservice , my car gave out and assumed me would get the same customer service Assistant manager Brandon assisted us and gave us a around around with documents that we provided 1 week before .. then all our paper work went through and proceed to tell my husband he will upgrade him to a complementary upgrade cause of the hassle but continued to charge us full price . We delivered the vehicle back with full gas and he ignored us and said we wanted that which he upgraded us on us. Plus he told us the guy that helped us was fried because he was skipping steps.. how is this fair and I personally think he is low key racist he didn't wanna help us we work hard at a hospital medical lab technicals and at the casino why be making us struggle more brandon .. worst experience

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Allegiant Air

    Allegiant Air

    1.5(446 reviews)
    0.4 mi

    I flew Allegiant from Mesa to Rapid City SD because they were the quickest and cheapest carrier…read more The flight out was great with no issues. However, the return flight was fraught was frustration and disappointment, including a total of 5 delays for a total of 7h and 29m sequestered to gate 7 in Rapid City's airport. I was pretty frustrated and angry, but once I learned what the company did in attempts to prevent everyone involved from being stranded, I completely understood and am now sympathetic to the cause. I would actually choose Allegiant Air again if their route was the most convenient, even with the possibility of being shipwrecked by them again... because they do try and they do care

    This particular experience is regarding the purchase of tickets. I recently learned that if you…read morehave the opportunity to purchase tickets at the counter, you can save roughly $40 per round trip which is essentially the convenience/admin fee online, but there are specific parameters on how to do so... It has to be during their allotted or scheduled hours for the airport Which is extremely limited and as of this review is from 12:00 - 1:00 pm. Every other day they are considered "closed". I did inquire with the agent if it really was only on Sundays, which she said they can sometimes do it during other hours right before or after a flight, but not guaranteed and depends whose working that day. Secondly, though they have various lines and have signs saying "All Services", you have to go to the very end, along the wall for tickets and oddly enough there is no sign. Because the hours are so limited, travelers will book multiple sets of tickets at once and their system or process is not built around efficiency, We had about 10 or so people ahead of us and were in line for almost an hour. Again, some of these travelers were booking numerous tickets, so it would take longer, but they really don't set anyone up for success and you have to provide all the standard info you need for a flight, but verbally then need to confirm. So as you can imagine, not the quickest process. It would make a lot more sense if they have forms that could be prefilled to help streamline the process. We had three round trip tickets to book so saved about $120 for our hour of time, was it worth it? In this particular case, yes, but time is money too, so one ticket, maybe not, but it's all relative. You do also have to pay for parking, which luckily is not too steep in Mesa and was a few bucks for the hour. I do not quite understand why more work for the staff leads to more affordable or cheaper tickets, but is an option for those traveling and if you have many tickets to book!

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    Allegiant Air
    Allegiant Air
    Allegiant Air

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    Enterprise Rent-A-Car - This is the car we rented for the week where my car was getting fixed

    Enterprise Rent-A-Car

    2.9(11 reviews)
    5.3 mi

    Walked in and wasn't even acknowledge by the staff as they went about their business, no customers…read moremind you. A " we will be right with you would have been appreciated. When I was finally acknowledged the female was not nice. People who work in customer service should ne kind and happy to serve their customers. 1/30/26

    One Star (Would Give Zero if I Could)…read more I've never experienced such blatant dishonesty and manipulation from a company--until I rented from Enterprise Rent-A-Car. My partner and I are being wrongfully accused of causing "discoloration" to the rear bumper and front passenger fender of a vehicle we rented. According to Enterprise, this supposed "damage" was due to a repaint job, which is absolutely false. We did not alter the car in any way. Unfortunately, I made the mistake of deleting the photos I took before driving off the lot--photos that clearly would have shown the car's condition. Enterprise has now taken full advantage of that, and despite having no actual proof that we caused any damage, they've moved forward with a claim. Their entire case hinges on the fact that we didn't opt for their insurance coverage--an obvious play to squeeze more money from customers who decline their overpriced add-ons. I've been forced to hire legal representation and will be pursuing litigation. Whether it's in small claims court or the Arizona Supreme Court, Enterprise--specifically manager Cynthia--will have to explain their actions in front of a judge. This is not just about money. This is about standing up to a company that is clearly trying to scam honest people who trusted them. I'm a young professional just trying to stay afloat, and Enterprise has kicked me while I'm down. I've never felt more violated by a business. I'll spend every last penny fighting this before I let Enterprise take one more hard-earned dollar from me. To anyone reading this: document everything. Take photos. Get signatures. And if something feels off--walk away. Enterprise, good luck .

    Hertz Rent A Car - carrental - Updated May 2026

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