6 months after renting my storage unit my monthly charge increased from $92 to $162.70 per month…read more INSANE. Additionally they gave a remote excess system that has been "DOWN" for 3+ months. Today I tried to use the remote system, a no go. I park my car and walk into the office because the "electronic readout" where you enter your code is unreadable (see pic). I walked back in and the gentleman informs me I must punch "*" then "#" then enter. I offer a suggestion "Why don't you place a label on the keypad stating this. Instead of answering my question he states "I can give you a paper card and write this info" on it, I state my suggestion again, he repeats. HORRIBLE customer service but what can I expect when he works for a company that values $$ over providing customer service. Not even a 1 star, try a "-10"

MO was amazing. From signing up to helping us understand how things work. And bringing us water…read morewhen moving! Highly recommend. The storage was bigger than what we thought and for a better price. No problems at all.

I recently rented a unit at Arizona Self Storage. Jo was great to work with and answered all of my…read morequestions. The paperwork was a breeze. The location is perfect, less than a block off the 202. They had similar pricing than other storage businesses but given the location, this was an easy choice. My unit is large and clean, with easy access, even for a 26 foot moving truck. It is the only storage company in the area I will even consider moving forward.

I would like to recommend Arizona Self Storage at Gilbert for their great services, and their…read morewillingness to help customers. I arrived at their facility late around 6PM on a weekday, after a long day's drive with a fully loaded SUV from Pasadena, CA at the end of November. I didn't expect much as most storage places don't have much service. I was greeted by Jo, and she quickly helped me set up the account, and processed the transaction. She even stayed for another half an hour in case I needed any help. All in all, excellent service, with nice people too. One couldn't ask for more. I highly recommended their excellent services.

Great service check in was smooth and very well maintained. Priced accordingly and well maintained,…read morewould highly recommend this Storage Place.

Facility is clean and has adequate lighting. My one request is to add one additional cart to load…read moreitems to be added to our storage unit.

Tower Storage is exceptional and delivers exactly what Chandler, Ocotillo, and Sun Lakes residents…read moreneed: clean, secure facilities, top-tier amenities, and a team that treats you like a valued neighbor, all at prices that make sense. Amenities: * Clean, well-lit units with climate control options for sensitive items. * Advanced security: gated access, bright exterior lighting, and reliable surveillance. * Convenient features: drive-up units, wide aisles for easy maneuvering, loading docks and complimentary dollies/carts. * Customer-friendly hours and an online account system that makes reservations and payments effortless. Staff: * Professional and courteous from the moment you call to move-in day. * Knowledgeable attendants who explain unit options clearly and help match you with the right size and features. * Responsive service -- questions are answered promptly and with genuine helpfulness. * Personal touch: staff remembers repeat customers and follows up to ensure everything's going smoothly. Affordability and Value: * Competitive rates with transparent pricing and no surprise fees. * Flexible lease options that work for short-term moves or long-term storage. * Excellent value: when you add cleanliness, security, and exceptional service, Tower Storage feels like a premium experience at an accessible price. Final Verdict -- Tower Storage strikes the ideal balance between amenities, service, and affordability. If you want a hassle-free storage experience with thoughtful conveniences and a staff that truly cares, this is the place to go. Highly recommended.

Three different kids were at the front to help me out. They were all super nice and quite handsome…read moretoo. Alex, Zaid, and Larry all answered my questions good and were just so happy to help. I had no issues picking up my truck. Good kids at that store!

I got all the remaining 26 foot trucks they had available and the customer service was outstanding…read moreespecially Zaid and Alex. Most affordable rentals in az. GO TEAM ORANGE !

About 3 to 4 years ago, my Mom went with CubeSmart as she had to move for a while when having some…read morehealth issues. We kept it until we moved into our larger townhouse and had an awesome experience. We are going to be in our townhouse for about 2 more years until we buy a house, and we decided we wanted to free up some side space in our garage for a variety of reasons. It was starting to feel too "packed" in. When we decided on a storage unit, the first place I checked again was CubeSmart. I was very pleased to see that CubeSmart bought out the previous company who owned this location (Dominion). We visited on a Sunday and Ali was there to help us. He was extremely friendly, SO helpful, and took a good amount of time to show us 3 units around the place to help us decide on the best location for our needs. CubeSmart rates ARE SO affordable. I know rent raises after a while, but it is insane the rates some of the surrounding places are charging. We did shop around first, and CubeSmart outranked everyone else. This location has a large easy to park loading bay. Both elevators are right there in the loading area. They also have SECURED restrooms, that are available to tenants only, even if the office is closed which is huge. The facility is extremely CLEAN, well lit, and I love how safe it feels. Our unit itself is great. It was clean upon move in, the door is easy to move up and down, and the climate control is perfect. The location we chose is off the beaten path of the facility and I feel my stuff is safe. Access hours are between 6am and 10pm. Also, you can only use the elevators by entering your code. Additionally, your code will ONLY allow you to go to your floor. You cannot access any other floor (besides ground), that is not yours. I like that level of security. Although, we would RATHER not have a storage unit right now, just to have a small one to be able to help us not feel so cramped at home (we combined 3 households into one), we are so glad to be here. We met Karen as well, what a class act she is! Both Her and Ali are prime examples of what customer service should be, and to be honest, just good, GENUINE, people. We had some small challenges moving in (Not because of CubeSmart, but one of the elevators has been down for maintenance), and they both have been working so hard to bring it back up and running and are always willing to provide updates when we ask and help where they can. MY ONLY recommendation right now: To either open the ground doors for the carts and the elevators, you have to enter your code on the keypad. If the elevator is not right there and it has to come from another floor, by the time the elevator arrives, when you press your floor button, it doesn't register. I have had to step outside the elevator, enter the code again, then press my floor selection for it to be able to go. It will be tricky to do from the 2nd elevator. That would be the only TINY small downfall and an idea for a future improvement. But again, being so small, whatever. For future customers, keep in mind that the locks used at this location are Cylinder Locks. We brought in our old lock from when we used CubeSmart the first time at a different location, but the old company who built the building, used the Cylinder Locks so we were not able to use our lock. We did have to buy the lock but they have plenty in stock and are a VERY fair price. I acutally like how more secure they are and am okay with this. Key's are small, so be mindful and store carefully!

The prices increase without notice. I choose to give 0 stars, but can't. You think we were asking…read moreto live in there. At the prices they charge. I have already posted another review about them. But they really only care that you pay your storage on time. They have the monopoly on Storage rooms. Every freakin corner has a cubesmart. How smart is it to pricey your renters out of the unit. How about CubeDumb!!! Nothing positive to say about them at all.

Sienna, is a very professional storage person. She's super helpful with all aspects of storing…read moreone's RV at this facility.

Bought an RV from them. Have to say they were the nicest and most professional business I have…read moredealt with in a long time! Go there! I promise you won't be sorry!

This is our second time using this facility. The first time was a great experience. This second…read morego around has been a bit less great. I booked online which had glitches but it worked out. I needed to change my move in date (which was supposed to be the 30th) by two days and when I called the facility they said since I did it online I couldn't change it. That was frustrating and not very client friendly, especially when I got a call two days later telling me my move in day was the 27th and not the 30th... see the issue? Whatever, only cost me $400 to change the movers drop off day. Irritating to both me and my pocketbook. This facility is super clean, climate controlled and feels very safe. I would recommend them based on my two experiences, but wouldn't if it was solely based on this second go round.

Diane & Alyssa were great helping us get our account sorted out! The facility is great & clean and…read morewe feel safe leaving our trailer & things at this location!

We have used this storage facility for 3 years now for storing our toy hauler travel trailer…read more Vault acquired it a year or so ago and has improved the facility significantly. The building and storage lot were given a facelift, more spaces for RVs and more storage units were added, and electricity was added to many of the RV spaces. While the monthly rental fee did go up as a result of the improvements, this facility is still less expensive than others in the area, and is conveniently located near a dump station that is at the car/RV wash next door. Greg, the manager, is always responsive, and provides excellent customer service, all while being friendly and helpful in the process. We consider ourselves lucky to have found our RV slot at this facility and recommend this place for others looking for the same.

Money hungry new owners immediately doubled and soon to triple prices. Claiming upgrades that…read morehaven't even occurred yet. They also tell customers that they can charge whatever they want since Chandler isn't allowing mort RV locations and everyone is booked.

Manager & staff were helpful & courteous. Place is very clean. It is easy to access the yard as…read morewell as my unit. I'm delighted with the services of this facility. Thank you !!

Highly Recommend this Spot Lin was very kind and made our day she was very helpful and fast got us…read moreour storage in no time I would definitely recommend this spot!!