I have had a wonderful experience both times I've rented from this location. The agents are friendly, and the service is excellent. Tim M. helped me yesterday, and he was very professional and helpful. read more

If you are renting from a local Enterprise (and not an airport location), you need to be prepared to wait an hour plus for your car. That's because these smaller locations are so strapped for vehicles that they can only rent them as come back in from other renters. Then they have to look over the car and wash it -- so it takes time. My suggestion would be to check-in, make sure your phone number is up to date, and then go grab a bite to eat or do a little local shopping. I'm currently in the waiting room (have been for about an hour), and the reason I'm giving this location 5 starts simply for the kind customer service. The staff is busy, doing what they can, and making sure to treat everyone kind despite the very upset customers. I notice the phone is ringing and ringing, so that would be one area they can improve on. Kudos to a team who stays calm under stress. Thanks for the kindness! read more

This is a busier location, but it was worth it for us. We had a terrible experience at another Enterprise Rent-A-Car location, two kinda. Our insurance spoke to this one, and we are glad we didn't let the other location trick us into going to somewhere else. Got that address and stuck to it. This place has a casual professionalism that we like, and they seem informed of how their policies work, especially when it comes to fair access. We were helped by someone with a blonde(?) braided ponytail(?) behind the desk. She was honest, casual, nice, natural conversational ability while also focusing. Great. We were also helped by Chris, who was patient, efficiently explanatory without feeling rushed, seemed genuinely nice-- I can't say enough nice things. All the staff seemed busily helpful and like pleasant people. [If you are disabled, it's worth it to check the Enterprise website to see what to expect. Our insurance called corporate and another store ahead of time: Notes were put in our file, but it meant nothing to the manager when we got there. If possible, using the website may make things abundantly clear. Do not let an uninformed manager jerk you around. Our bad experience was not at this location 6447 W Southern. This is a positive review for 6447 W Southern.] read more

My parents reserved a car from the Superstition Springs location & were helped by Management Trainee Joshua Rulney. He was incredible! He was friendly, efficient, treated them very respectfully, offered to show my dad the car's features. He spoke loudly enough when I mentioned they are hard of hearing. They walked around the car together for the inspection, he explained the deposit & the total once the car is returned. He will make a fantastic manager & I highly recommend working with him! read more

Yes! 5 stars. I have never had anything but top notch service from this location. We rent quit frequently and there has never been a hiccup. We have even been upgraded a few times for free. read more

Very impressed with this location! After the disappointing service my husband received from your Gilbert Motoplex location, who did not have our reserved car....your manager came and picked up my husband and son from Gilbert, and upgraded their car for no additional cost. Now that is a great business ethic. All places need to take note. It may be farther away for us, but we will make the trip for our future needs! Thank you so much! read more

Quick, efficient, and friendly service. Thank you Dominic Duddleston. Highly recommend read more

Enterprise Rent-A-Car - Quick, efficient, and friendly service. Thank you Dominic Duddleston - Car Rental Near Me - Mesa, Arizona

I've been coming to this location for almost 2 years now. I get a rental for my job and switch out once a month and I basically live in these cars 4 days out of the week. I've always had a wonderful experience but miss the tripod (Randall Matt Jonah) from when I first started going here. They knew me by name (well last name) and were always on top of what I needed and very accommodating if I had an issue or needed something different. I've only ever had one issue when a newer girl would not switch out a sedan I was having issues with but other than that it's been nothing but positive. read more

I have been renting from Enterprise for years and have followed Valerie to each location she has worked at. She is now the manager here and as always goes above and beyond to make sure I am taken care of. Everyone honestly that works there is amazing. read more

Thank you Randall for the excellent communication leading up to my rental pickup for my insurance claim! The upgrade was truly appreciated today and thank you Dom for your excellent customer service. Highly recommend this location! read more

These folks bent over backwards to get me into a car with air conditioning! My car had to go into the shop and WAIT for parts. No air and I'm driving daily two and three times, and I am fuming when I walked into their office praying they could help me. NO PROBLEM!!! Beautiful, shinny black AltimaWITH AIR!!!!! Momma was sooooo happy! Thanks Matt and everyone else in your office! read more

waiting for Enterprise to come get us to rent a car. they said we will pick u up at 11 am. never showed, call them and asked if they were coming to get us. oh who is this Mr. Warren, oh sorry we cant do it. LOSERS read more

I came in to rent a car while my vehicle was being repaired at the courtesy Jeep dealership. So Tia helped me and from the beginning she was very helpful, we had to tackle a few issues and get me off of the DNR (do not rent) list that occurred over 5 years back that i was not aware of. Everyone there was so friendly, helpful, and human. It felt like they all liked one another and helped each customer! I will absolutely be back and refer any friends and family as well! read more

Enterprise Rent-A-Car - Car Rental Near Me - Mesa, Arizona

Quick and convenient. The airport where we picked up the car was small so didn't have to wait to get through check out.

Enterprise offers superior customer service and seamless transition with Service King for rental vehicles during repairs or short term use. Ashley Fox, Customer Assistance Representative Sr., arrived to the pick up location immediately upon releasing my vehicle to Service King and offered a courtesy ride to Enterprise. The check in was brief and my vehicle was pulled up at the ready in a very short amount of time. Ashley ensured that I understood all of the internal mechanisms and safety features before leaving the lot. The vehicle was a very new model in mint condition and beautifully maintained which provided an enhanced driving experience for a few days. The drop off and return was just as easy and facilitated by the fact that the keys and vehicle are left at Service King when the repairs are completed. Enterprise Supervisor, Max, ensured that the final statement was complete with a final courtesy call. Max is an outstanding supervisor who ensures courteous and professional customer service and highly maintained rental vehicles in mint condition. Highly recommend this outstanding location! read more

I went to this location to pick up a vehicle while my vehicle was on for service. The Car Dealer set this up. I was greeted by Randal Myers at the desk. He promptly took care of me. Next it was Matt Pfund to help make sure I had the right vehicle for my needs. Thanks guts, great job. read more

My rental car was through an insurance claim on someone else's insurance. I could not tell you much about pricing, however the service was fantastic. I was able to schedule picking up my rental car at the shop doing the repairs on my car. A representative met us there and got everything going. The car was very clean and comfortable. My only complaints are on the vehicle itself. The car I had seemed to have an issue with the screen inside, but only sometimes. It would flicker while on the maps screen. The car also had a lot of road noise as if there was an issue with the tires. When my car was finished, I was able to drop the rental back off at the same shop. This made the whole process nice, quick and easy. They then followed up with a call to confirm that they closed out my rental and asked if everything was okay. read more

We rented a vehicle from this location for our trip to Reno. On the way, the left rear tire went flat. Calling Enterprise help line got us started on a solution. We took the car to the airport Enterprise where Samantha Aguilar was everything you would want in a professional and helpful person. She traded our original car for us and had us on our way in a very short time. When we returned this car to our original location, Randal Myers was exceptional in his handling of our situation. No company can totally prevent unexpected issues but the way these individuals handled the problem was exceptional. We will use Enterprise again. read more

Got a car as part of an insurance claim while our wheels were getting fixed. The whole process went well and we were treated well - they picked me up at the repair facility and I left the rental there when our car was ready - very convenient. Due to the new car shortage the car they gave us was well used - 50+ K on the clock - but it worked well and got us around. Staff was friendly and efficient and we were happy with the whole deal. read more

We returned the vehicle early, this facility had staffing issues today, Andrew and Phil were exceptionally accommodating, will rent here again! read more

Rented a car for a week! They upgraded us to sports car because our choice of class wasn't available as our reservation requested. Everyone was very friendly and we were out the door in about 5 minutes! Return was just as easy! Other local rental company's we checked out were not even close to what this Enterprise location offered! read more

Enterprise Rent-A-Car - Our upgraded Dodge Charger! Great ride! - Car Rental Near Me - Mesa, Arizona

I've rented multiple times from this location. I've always been satisfied. The young people at the desk are efficient and the rental costs are reasonable compared to elsewhere. The whole process was seamless. read more

OMGosh where to start? We received such over and beyond customer service from Brandon! We rented a perfect car at the last minute on Sunday and for two old gals from out of the country it was hard! But Brandon's patience and wonderful attitude was so heart warming! As well as the great rates and cute car! Hey management if your listening it's time to promote Brandon. He's got what it takes and thank you for a super nice car with a super nice rate! Oh ps Nick was pretty cool too! read more

They said on they're ad they keep it simple for costumers, i had to cancel my reservation last minute for the incompetent service, thanks to the Branch manager audrey who ruined my plans for my family's trip, specially during this time of crisis. They better train their employees better so that costumers wont suffer for their mistakes read more

I made reservations on 9/7/23 with Enterprise (aka Get a nasty surprise). Unfortunately, my reservation was not honored. I left two reviews. The first review was made on the morning of 9/8/23 and again on 9/13/23, on my negative experience dealing with Enterprise. Till this day, I never got a call from the location I made reservations with! On Sept 14, 2023, I received the following email from customer service: Thank you for your feedback, and I do want to apologize for that happening. I understand what it means to have a piece of mind while traveling. At Enterprise, we want our vehicles to be clean and ready for your journey--whether you're transporting your family, yourself, or important clients. I would be more than happy to assist you in getting this addressed.Since the location is a home city (non-airport) location it is required that we sendfeedbackto the regional office to resolve any issues. These would include any complaints, billing issues, rental extensions, and more. I have documented your concerns to the Regional Management team of the location for review. Although we cannot guarantee a response to the feedback, the management team takes all feedback into account to make necessary improvements. I can assure you that it is never our intention to disappoint a valued customer and we do appreciate your business. Your feedback will be used to help us in achieving our goal of becoming the car rental company of choice. Please let us know if we may be of further assistance. Have a wonderful day! Reference# 1352834215 Sincerely, N. (Name redacted) Enterprise Customer Service I received another email shortly after, following up with the "customer support" I received earlier: Hello Tae, We'd love to hear what you think of the customer service you received from N. (Name redacted) Please take a moment to answer one simple question by clicking either link below: How would you rate the support you received? Good, I'm satisfied Bad, I'm unsatisfied Here's a reminder of what this request was about: Am I satisfied? NO! It doesn't make sense to ask at that point, since nothing was resolved. Sending the email was just an appearance to make it look like an effort is being made when no solution is or was reached. "I have documented your concerns to the Regional Management team of the location for review. Although we cannot guarantee a response to the feedback..." If customers don't get any response, how can anything be resolved? Today is 9/28/23, I have not been contacted at all, after receiving that email. It's an insult to injury. As I stated in my last review, I lost income due to their failure to follow through with my reservation. Please take your business elsewhere because they don't value you as a customer or have any consideration for your time!!! read more

Crazy long lines, omg. Do not go there. Short line upstairs, but a mile long line downstairs.

Okay, so I want to start off by saying I will NEVER rent another car through Enterprise ever again after this experience. I had went to this superstition location to set up a reservation l. They promised me a specific quote and specific car, I get to the location the following day at the time I was supposed to so I can pick up the vehicle promised and they gave my car to the lady in front of me because she was a "In a rush to get to a church event asap". Mind you this lady had NO RESERVATION! They then had NO available cars for me to take for my reservation at this point and suggested I go to another location to get a car if I needed one "That bad". So, I go to the next location and they also have NO CARS AVAILABLE either. They express that I should call and put a new reservation in at the Metroplex location because they are the "Biggest location & have ALL the available cars". So I call customer care, they set up a new reservation for me at that location and ensure that there is availability at that location. I go to that location and guess what? NO F****ing AVAILABLE CARS AT ALL! Then the lady is extremely rude and tells me I need to step out so she can tend to her "other customers in the lobby". I call customer care and they tell me a Regional manager will call me within 15-20 minutes because this is "NOT HOW THEY DO BUSINESS" well apparently it is, because NOT ONE REGIONAL MANAGER CALLED ME. 2 hours went by and I didn't hear anything from anybody about my situation. I call back, I get another rep on the phone ensuring me a RM will call me by the end of the day! I'm now writing this at 5:01pm MST, and I still have NOT RECEIVED A CALL! I own a solar company, I was booking for a full 3 weeks! I have sales reps I needed to pick up from the airport and bring them to their Airbnb that we paid $10,000 for! I had to go through HERTZ RENTALS because Enterprise couldn't do their damn job! DO NOT DO BUSINESS WITH THESE GUYS! read more

ONE OF THE WORSE experiences I've ever been involved in. To begin by truck went in for warranty repair so GMC called me an Enterprise to come get me from the dealership at 11am. They arrived at 1:15. Guy apologized the whole way and was a very nice guy. So I was ok. They gave me a GMC Acadia. I drove 1 mile, and the cigarette smell was SO OVERPOWERING, I had to return for a second vehicle. This time I get a 2018 Silverado. Seems fine.... I drive home and within 15 mins I break out in a massive sneezing allergic attack. Full blown red watering eyes, asthma like breathing etc.... I haven't had asthma since I was a kid. So it freaked me out and I couldn't understand why. Later that night I got back in the truck to head to my sons baseball game. Same thing, sneezing, coughing, watering eyes, itchy skin, asthma..... I decided to open the back door and lift up the back seat to investigate. To my surprise, the ENTIRE rear passenger area of the truck was COVERED, I mean COVERED in dog hair. AND it smelled like old wet dog under the back seat. Couldn't believe it. Next morning I head to work, sneezing the whole way with windows open hoping to get fresh air.... except it's 112 degrees here today. I stopped at a car wash and vacuumed the entire back area of the truck but the old wet dog smell is coming through the vents. Called Enterprise and they tell me they close at 2 so go to the closest airport location to trade out for now a THIRD vehicle. I arrive at the airport, get stuck in the kiosk rental return lane. No employees for as far as the eye can see. I waited 35 mins and no one came. Said the hell with it, drove over the curb and will just live with this disgusting dog hair covered truck until my actual vehicle is out of service hopefully Monday. Hey, this is why the invented Uber I guess. Will not be driving this rental anymore. Can't breath in here at all!!!!! Overall it's been a terrible experience. read more

Enterprise Rent-A-Car - Car Rental Near Me - Mesa, Arizona

I had a horrible experience with the branch manager not willing to accommodate, even threatened to cancel my trip. I booked a tahoe or similar for a trip to Disneyland 3 months in advance. I've used this location several times. I've rented Camaro's and mustang's and I've never had a problem. When I arrived to pick up a Chevy Tahoe or similar an infinity truck was available and I was told I had to use a credit card only for the luxury car. This note was not mentioned in my email confirmation. Again I've done business with this specific Mesa location for years with a debit card and I was unaware and unprepared. Alexandra Glover, the branch manager, told me her name was Lexi when I asked her name. She was a hot head and wanted to argue with me instead of helping me. I've never had such an unprofessional experience with enterprise. Super disappointed. Especially my kids who were waiting to get on the road to read more

Enterprise Rent-A-Car - Business card - Car Rental Near Me - Mesa, Arizona

I would give 0 stars if possible. I'm in town on a work trip, driving a minivan. We got a flat tire on our vehicle, I called this location and asked if we could come exchange the vehicle after putting on the spare, they said yes and assured me that they did have another minivan. Drove to the location, they are sold out of vehicles. Kind of annoying but okay, it happens. Our other option was going to the closest Discount Tire and getting the tire changed out. The Enterprise representative, a man with dark hair, allegedly called Discount Tire and they said they would fix the tire. We drove to the tire shop, and they said no one called them. So we go back to this Enterprise location, the employee asks if getting the tire fixed worked out. We said no, they said they did not get a call. He said "Oh okay" and walked back into the lobby. Thanks for 1. Not helping at all AND 2. Sending us on a wild goose chase. Please at least attempt to help paying customers. read more

Superstition Springs @ 6447 E Southern Ave, Mesa AZ, this is the worst rental car establishment I have ever encountered! It took two weeks to switch cars for a health and safety reason. That being said it took an adjuster from the insurance company to get their attention to get me into a healthly & safe car. read more

Husband tried to rent a car from this location & attendant demanded a secondary phone number "just in case car isn't returned". We rent cars for work CONSTANTLY all over the country and this is the first time this has been requeated. Tried to discuss this with attendent and it became a HUGE DEAL. Dont know why we were treated differently by this location but WOW. We will NEVER return here and will forward this to their corp office. Most ironic part is when the attendant calls my husband 2 hours later to ask about any customer service complaints he may have. So i guess the attendent felt the need to (a) ensure he wouldn't get in trouble or (b) felt the need to test my husband's phone number for accuracy. Or both. read more

Sintia wasted my time after waiting for an hour . They knew our personal situation and kept switching vehicles on us . Not happy at all about how they do business. read more

The location is terribly run. Staff "check you in" when you arrive in a vague attempt to assuage some semblance of customer service. But all fails after that. The staff seems to know less than most people asking questions. And the amount of time each person in line took to be processed, whether inquiring about a new rental, checking in on a reservation, or returning or picking up a car, was no less than 10 minutes a person. Brutal. The location seems fully staffed with lots of people but about half of then walked by to go sit in their offices or talk with one another or leave for break. It seemed like a very poorly run office with bad practices. The result was a brutal experience for pretty much every customer. Won't be returning. read more

Do not ever rent a car here. I got rear ended & I had to leave my car in the shop to get fixed so I was given a car from this establishment. Okay so first off, I drive a small 4 door car & the rental is a HUGE jeep SUV with 3 row seating which I let them know I wasn't comfortable driving. The employee then offers me a smaller car "that hasn't been cleaned" um? Why would you offer someone a dirty car in the middle of a pandemic I have no clue... then she proceeds to tell me that they have been very busy due to COVID-19. Excuse me, I work in healthcare & I know that first hand? Unbelievable they offered me a dirty car & the car I was given had less than half a tank of gas. Purely disgusting & when I need to rent a car in the future NEVER from here. read more

On 10-2-19 I rented a vehicle from this particular location I had a reservation made by an insurance agent for me to pick up on the 1st but I wasn't able to pick up until the 2nd and my original reserved vehicle had been given to another customer but I given an upgrade to a larger vehicle. The gentleman that helped me and all of the staff were courteous and helpful even tho they seem to be very busy, unfortunately I can't remember his name but I do remember the young lady who did the walk around the vehicle and released the vehicle to me her name was Erica and again pleasant and courteous, I did try and add my daughter as a driver but because I had only brought in a picture of her drivers license I was told by the gentleman he wouldn't be able to add her to my contract and that I had to have the physical ID with me, I asked if she needed to be with me and he said no, I reiterated if it was ok for me to just bring in her license and he again responded that just her physical ID was needed. The following day 10-3-19 I went back with my daughters drivers license to add to my contract and was told by the young lady behind the counter that my daughter had to be with me, I told her I was told about the conversation I've had the previous day and that I told she didn't have to be with me, she asked for help from her near by supervisor Amanda Young who seems to be an assistant manager and again I explain to her what I had been told by her co-worker or associate the previous day to which she replied that was not the policy but she would make an exception, I repeated to her what I had been told and again she said she would make an exception, but she's saying it with an attitude like she's doing me a favor, to which I responded she wouldn't have to make an exception had her associate or colleague had given me the correct information and now I'm getting upset so I told her she needs to do a better job training her associates and again this woman comes back at me like I'm lying to her about what I was told by telling it's not the company's policy but she would allow it this time but going forward any other location wouldn't allow it. Here's my issue, she wasn't doing me a favor she was fixing her co-workers mistake by owning his mistake and doing the right thing for the client and if she didn't believe me and thought I was lying but was going allow to add her to the contract why not just say there must have been a communication mistake but we will take care of for you, instead this young woman who either has a bad power trip or got up in the wrong side of the bed left a horrible taste in my mouth. Ms. Young as an assistant manager and someone who represents your company and are looked up to for leadership and guidance by your subordinates you need to put a smile on your face and leave the attitude at home there is no room in any customer service related job for those shenanigans. read more

The fact that I rent cars from Enterprise ALL THE TIME and today I am told that my Son has to come up with almost $600.00 to rent a car for the weekend?? A deposit plus the full amount of the rental fee UP FRONT?? Unbelievable and totally uncalled for. No longer will I do business with Enterprise....And I rent every other month from them. No more. So disappointed in this absurdity and will not be seeing my Son this weekend because of this situation. They have NEVER charged me the rental fees up front....never. Done Done. read more

I had called my insurance company Geico to get me a rental car from Enterprise.Joseph told me they were gonna be there at 6 pm.I had no idea they closed at 6,so 6:30 I had not heard from them to let me know they could not get me the rental.They did not have the decency to call me!!I left them a message and see what is gonna happen!I needed a new car and I was gonna buy it from them but if their customer service stinks,I certainly don't want to do business with them. Vera Uyleman. read more

I rented a car from this location on Southern Ave in Mesa and it was a top level experience from beginning to end. I rent cars often in various cities and airports around the country and I can say without hesitation that this location provides exceptional customer service. I called the location before renting the car and they actually answered the phone. Randall answered all my questions and remembered me when I arrived several hours later to rent a vehicle. The process was quick, easy and I was escorted out to pick a car and make sure it met all my needs. The kind lady who helped with this process (her name escapes me--maybe Maria or Miranda?) was friendly, helpful and had a big smile on her face (even though it was at least 110 out). It looks like some reviews from a year or more ago were not so positive. I expect they heard and made some changes--thank you for a great experience and keep up the great work! I would definitely rent from you again! read more

A small chip in our windshield that the new guy checking us out said was to small to call out we are being charged for replacement when we returned. The manager is the one that said we had to pay for it after the lady was questioning if it was large enough. read more