I have had a wonderful experience both times I've rented from this location. The agents are…read morefriendly, and the service is excellent. Tim M. helped me yesterday, and he was very professional and helpful.

If you are renting from a local Enterprise (and not an airport location), you need to be prepared…read moreto wait an hour plus for your car. That's because these smaller locations are so strapped for vehicles that they can only rent them as come back in from other renters. Then they have to look over the car and wash it -- so it takes time. My suggestion would be to check-in, make sure your phone number is up to date, and then go grab a bite to eat or do a little local shopping. I'm currently in the waiting room (have been for about an hour), and the reason I'm giving this location 5 starts simply for the kind customer service. The staff is busy, doing what they can, and making sure to treat everyone kind despite the very upset customers. I notice the phone is ringing and ringing, so that would be one area they can improve on. Kudos to a team who stays calm under stress. Thanks for the kindness!

Cut and pasted below, a letter sent to Hertz management that articulates, in detail, my complaint…read more Referencing the above noted Hertz reservation # and associated rental, please be informed of the following. On June 5, 2023 I made a reservation thru Priceline for a Hertz car rental (dealer's choice) for the Scottsdale, AZ location. Upon arriving at the Scottsdale location I was informed that no cars were presently available and I was directed to the Gilbert, AZ location as it seemed they had cars to rent. I arrived at the Gilbert, AZ location at approximately 10 am. Between that time and approximately noon I waited in line as there was but one female employee and she was tasked with servicing five or six renters in front of me. Though my original reservation reflected a weekly rate of ~$170 I was informed that she could not honor the rate and the best she could offer was ~$200 per week. Having spent the better part of two hours sitting on my hands I elected to accept the higher rate. As I was leaving I asked her if I should bring the vehicle back to her location or the Scottsdale location. She replied "any local location in the greater Phoenix area would be fine". Today, Friday June 8, 2023 I returned the vehicle. In light of the unpleasant wait times I encountered previously I elected to return to the Apache Road, Mesa AZ location - approximately five or ten minutes drive from both the Scottsdale and Gilbert Hertz outlets. Within the past hour I received an email receipt (attached) cataloging two day charges that were within $10 of the initial weekly rate I'd been quoted by Hertz / Priceline, but a line item charge of ~$200 for (Inter city fee). Here, I would invite any casual reader of this letter to place themselves in my position - processing mentally the various irritations I encountered. What might your viewpoint of Hertz thusly be? Please be further informed that it is not my intention to merely swallow the outrageous $200 nonsense-tax (inter city fee) that Hertz is attempting to extract from me. Instead, I shall take any and all steps within my legal rights to fight back. These include but shall not be limited to filing grievances with: Ripoff Report Better Business Bureau Arizona State Attorneys General Office Yelp Local TV and print Media I do understand that Hertz invests significant capital in advertising - presumably intended to generate a positive consumer impression of the company. Perhaps those in a position of power within Hertz may do the mental calculus in considering the negative consequences when consumers and other interested Parties are informed of the experiences such as those I've just articulated.

Well as a matter of fact, while the city was busy getting rental cars And enterprise was placed me…read moreon a waiting list . Hertz saved my last two weeks and in fact I still have it. My vehicle was stolen and I needed transportation and they had one ready to go the following morning . I had to get a rental and insurance would only pay 40 dollars a day which Hertz came in at 38 dollars. Perfect . It's a 2019 with only 20,000 miles on it and I love it. Still haven't replaced my car so in the meantime, it's not so bad with this as my temp. I appreciate the staff and I've now had to extend it four times and I haven't heard a word about them needing it back yet . The staff are very accommodating and friendly and I would recommend them to anyone.

Five star experience and then some! I wish I could remember the name of the sweet woman who greeted…read moreus at check in and also helped us check out. Very personable and friendly. I know she said she used to live in the Bay Area. She gave us a great car that we enjoyed for 4 days. When we checked out, my sister met us to take us to the airport. When we were getting ready to leave, my sisters new VW bug wouldn't start. She had never had that issue before and was a little dumbfounded. We waited and it still wouldn't start. We started to get worried that we wouldn't get to the airport on time. My husband was trying to help my sister troubleshoot the issue and I went inside to use the bathroom. I mentioned to the woman that my sisters car wasn't starting and she said that the tire center that was connected to Avis could help if we needed it. I came out of the bathroom and my sisters car was running! The woman had gone out to help and apparently it was a glitch where the steering wheel locked and it was very common in VW bugs. We were so impressed and thankful that she went out of her way to help us! We couldn't have been more pleased with our experience. Highly recommend and thank you again!!

Worst car rental experience ever! The battery in the car we…read morerented died the day we were to depart for the second leg of our vacation. We called Avis Emergency Roadside Service, expecting service like AAA provides. Ha! That didn't happen. The Avis ERS contractor did not carry batteries and told us not to turn off the car after he started it, and to go back to the airport to exchange the vehicle. It took us over 7 hours, much of which we spent in a hotel lobby, since we had checked out, waiting for the Avis ERS driver to show up. To its credit, Avis reimbursed us for the entire cost of the car rental plus $200. That was nice. But two days after we returned from our vacation, Avis had the gall to send us a bill for emergency road service! At the beginning of the rental period, Avis also initially charged us for an upgrade when it did not have available the category of car that we had reserved. That was an unwelcome first for us.

Just had a great experience with Enterprise here in Gilbert!…read more It's definitely a smaller location, but they seem to have a great operation. Had a few options a Jetta (2026) or a convertible Mustang. The Mustang (2026) wasn't quite ready as would have had to wait, which I didn't really have the time nor was it spacious enough for the amount of things I'd be traveling with. Due to that, it was quite small for my needs. In moving forward with the Jetta, I was only asked one time if I wanted insurance (I declined). When I went to pick up the car, the agent (Daniel) walked around the car with me for the drive-away inspection. I do recommend taking pictures of any (any!!) dings, scratches, imperfections etc. even with the agent tending to mark them on the contract be vigilant. Supposedly, Enterprise doesn't charge for small dings, etc., but I still wanted photographic proof, with him in the shot, and recognizing my observations and ensuring that everything was taken into account. Returning the car was quick and easy and should receive my deposit back within 2 business days! The Jetta got great gas mileage & would recommend this location for your travel needs.

Service was fabulous from the whole team, the car wasn't as clean as I would like it but was…read morecompensated for it so it made up for it. I will rent again when I come back. Thanks team you were the best.

Excellent experience at this particular Enterprise office. The branch manager, Megan Woltkamp, is…read morehands on with her customers, and she has great customer service skills. It shows that customer satisfaction is her priority. Should I need to rent another vehicle in the future, I would not hesitate to rent at Megan's branch office. Thank you Megan for making me a happy customer. Sincerely, Terrence Rand

Wish I could give a 0 start rating! I had a terrible experience! I strongly recommend avoiding this…read morelocation. I rented a car in March, and four months later, I'm still dealing with unexpected charges. The whole process has been a disaster. The N. Gilbert location is far superior this one is just not worth the hassle. The staff is unprofessional, and the service is frustratingly unreliable!

I recommended this location to my friends when they needed a rental car…read more We didn't have an appointment, but Ty was ready to help us out anyway! He was patient with my elderly friend and very knowledgeable and professional throughout the whole transaction!! We will definitely recommend this location to our friends. THANK YOU TY for a Great Experience

Understaffed. Pick up rides are inconsistently available or with long waits. Dirty cars with…read moreliterally one car to choose from (yes I understand this is a satellite location). Rented many times here but it's getting worse over the years. Staff doesn't care.

Do not rent a car from budget/avis if you want to get to your desired location. I had a…read morereservation for a month in advance in Charlotte North Carolina on Dec 12 and the location called me 10 mins prior to my 8am pickup time to tell me they had no cars. Customer service sent me to a second location and no cars. customer service told me there are no cars in North Carolina for rent on Dec 12th. Left me high and dry with a plane to catch in Atlanta. I paid For an uber and incurred twice the charges the rental car would have cost. Budget and Avis are not a rental car place to use ! Beware they don't care about their customers !

Returned my rental car in their return lot and left my keys as instructed in the drop box as they…read morehave no employees in the return lot. They checked my car in 3 hours later and charged me for it. Luckily I have pre/post photos and keep my gas receipts. They pull this scam 3/4 times I have to rent from them.

I rented through expedia and chose the deal Thrifty had. I had selected the "wild card" rental but…read morewas given a Tesla without one helpful tip as to how to deal with unlocking, driving, charging this newer technology. This was an inappropriate placement for someone on a business trip with very little time to spare to deal with charging the vehicle. I was unsuccessful with charging the car, despite locating a Tesla compatible charging station and downloading the app while standing outside in 100 degree heat. Therefore, I went up to the customer service desk when I returned the car (the next day... two days early on a three day rental) Thrifty charged me more than 50 cents per mile (41 miles for $22.45). They chose not to accommodate my request to waive the charging fee despite being able to validate that I did attempt to charge the car. The wait time at counter was unreasonably long at both pick up and check in. This seemed to be due to Thrifty staffing the desk with only one representative for both check in and check out. His manager would not talk with me when the desk rep called him. Instead he made the choice to put his corporate overlords ahead of a reasonable request from a customer. This was my absolute worst car rental experience.

Wow! This place is amazing!!! Traveling can be so hectic, Renting a car from here is so easy! The…read morecars are very affordable! Next time Im in Arizona im def coming back!!!

Just purchased a car here a week ago. Paid for routine maintenance…read moreoil change, fluids & all that stuff. Drove it to Sedona & the alternator went out on car. Had to pay for the repair there, because towing it back to Mesa would be too expensive. Upon notifying the dealership to see what could be done about it. All I got was I'm sorry we would have been chaeper on the repair. Not taking any financial responsibility at all. I didn't expect the total repair to be paid & even stated so. But taking some ownership of what you sale would have been nice. The lack of professionalism & not standing behind what they sale is a total red flag. STAY AWAY. Bad place to buy a car.