Cristina really came through for me. I gave her short notice to book a trip and she went above and beyond to make sure I was taken care of. They also did an international trip for me last year that turned out great! read more

Kellie Patton at Terra Travel was excellent made it easy for us with our documents and travel plans . Debra Zahedi read more

Just got back from Norwegian cruise booked through Terra Travel - great experience! They kept me in the loop while making the arrangements and stayed in touch right up to the point when I left. Will work with them again. read more

Terra Travel did nothing special for our trip to a Egypt! They told me they will work with an agent in Egypt and get back to us with prices. It took them three weeks and said we should have prices soon. Also, told me the Nile River Cruise does not run in July and August because of the heat. The earliest would be in September. I found a very reputable Travel company online that organized the entire trip and had prices for airfare in seven days. Plus the Nile River boat cruise was operative in August! I had, also, walked in and asked for brochures. The manager told me they didn't have anything for Egypt and to look online! Terrible service! And would definitely NOT recommend Terra Travel! read more

Went to the website and placed a request to work with an agent reference an Asia trip for mid-2024. A lady from Terra Travel, working from home in Yuma, AZ, called me on 11/22/23 and I spoke to her for over 30 minutes, giving her every single detail of our trip. She seemed excited and said she'd call us back at 1pm on 11/28/23. It's now 12/8/23 and I'm still staring at my phone waiting for her call. I'll save her the trouble, please don't call me, I went with another agent. Not sure how this company gets 4.9 on Google if this is the quality of service they provide. read more

Fabulous planners with unique ideas...I've been so surprised with their selections. Simply the Best. read more

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Stephanie has been our personal travel agent for over 11 years. She has assisted us with planning numerous cruises and vacations. Stephanie is experienced and very knowledgeable of the companies who provide excellent service along with the details of cost and insurance. She is thoughtful, professional, honest and pays attention to details that we might not think of. With Stephanie's planning, our trips go without a hitch and if there is any difficulty, she responds immediately by phone and is a WONDERFUL advocate. Stephanie is a TREMENDOUS asset to Terra Travel! How fortunate for you that she is on your staff. Wilson & Elaine Coulter Roswell, GA read more

Never even received a return email after I emailed two different travel agents. Booked my vacation with Bliss Travel Agency instead. She was prompt, professional, and easy to communicate with. read more

This review was written for my father. ... On Dec 9, 2013 we purchased cruise tickets for $2876.00 from Terra Travel. After the purchase was completed and paid for, we were given an additional charge of $25 which was called an "Agent Fee". Evidently they weren't satisfied with the commissions they get on the sale. We should have been advised sooner of the extra charge. We live in Sunland Village East, Mesa, AZ. read more

We do not travel a great deal but when we do we ALWAYS book through Terra Travel. They are very friendly, resourceful and find the best travel arrangements available. They offer several alternatives and price ranges. We have booked three ocean cruises and one Mississippi river trip in the past ten years and several airline bookings. We have never been disappointed with their most gracious attitude, service and diligent in finding just exactly what we are looking for on the date(s) and dollar value. We start our travel arrangements way in advance of the time we want to go. Once you make a travel request they start to work and keep you informed as to what they have found to date. They normally offer several plans and provide great advice based on their own personal travel experiences. We would never consider going elsewhere for our travel arrangements. Give them a try, you will not regret your decision to book through Terra Travel. Ps, If you have not yet experienced the American Queen on the Mississippi River, I would strongly recommend it, as good as and in some ways better than an ocean ship. read more

In a nutshell: I sought out a travel agent because of inter-country Eurpean travel. In the future, I will seek out a different travel agency and cannot recommend Terra Travel to others. I traveled with a cousin to Italy & Spain for a family reunion. Started off talking with the owner, but without notice, all follow up was with a less experienced agent. REPEATEDLY asked the agent to verify separate beds in our two hotel rooms. She said the first was no problem, the second was based on availability. The second was a modern Marriot hotel, absolutely no reason why two beds couldn't have been reserved up front, instead of wasting time getting a double room at a midnight check-in. Asked about a day trip to Tangier, Morocco. Very little experience in the office and had to be turned over to their "Destination Specialist". After a month, they STILL didn't have any information. On one leg of flights between Italy & Spain, we were seated in different rows. The plane wasn't close to being full, there was no reason for us not to have seats together. There were discrepancies between what I had been told and what the itinerary showed, so multiple emails to clear up the details. We had asked for upgraded seats on the over-the-ocean flights. The agent booked coach seats and then tried to upgrade, was denied the upgrade without cancelling the flights & rebooking, for a fee $1400. So we were stuck with the coach seats. If she had booked the upgrade originally, it would not have been an issue. Was then told she was able to upgrade the return flight over the ocean. This was then changed by British Airways & the seats were no longer available. What??? Overall, we got to where we needed to be, when we needed to be there. Had a great time with family & friends due to the plans WE (family & friends) had made. Never got the warm & fuzzies from this agency, never felt confident that the plans were going to go off without a hitch. On a positive note, I did have numerous questions, and my emails were answered promptly, just not necessarily to my satisfaction (ie the room/bed situation). For some reason, I was also expecting a last minute "have a great trip" email, which didn't happen. I did receive a "thank you" several weeks after the trip. I've gotten into the habit of booking domestic flights myself. If this trip had been to Italy only, I would have felt very comfortable booking them myself. I will not use Terra Travel again. read more

Walked in 2 ladies were very friendly. Jill said she would help us. We told her what we wanted. She literally scribbled it on a piece of paper said she understood exactly what we were looking for. We have been to travel agents before so we figured she would fine us 2 or 3 places then call and ask us to come in and show us. WRONG! She emailed a couple days later with a name and told us to look it up to see if we liked it. Each time she did this she would say I think I found exactly what your looking for. The whole purpose going to her is because I just thought she could get us a better deal and had better connections. Anyway turned her down on all and then she sent places we told her we didn't want to go. Never heard from her again. I was always nice but that was not perfessional . I ended up finding a wonderful place on my own. So Thumbs down big time for Terra Travel if they are going to have people like Jill working there. If I could give them a F for failing I would. read more

went to terra Travel in 2014 to book a trip to Paris in 2015 we started with Jill and were helped a lot by Cristina Ortega we went on a river cruise from Paris to Rouen to Paris they also helped arrange our 2 extra nights in Paris after the river cruise I had selected a couple of hotels to look at and they coma back with another hotel the hotel they suggested was a great hotel it was very close to Notre Dame and the Louvre the service that they provided was very good at all time from planning throughout the entire trip read more

Booked a trip to Hawaii with another couple then I became ill and couldn't travel so asked Terra to downsize condo to 1 bedroom instead of 2 in order to save $1000.00.Told me there were no 1 bedroom condos available but yet according to the place in Hawaii,they had several.Never offered travel ins. or even knew there was such a thing until after.Would advice anyone using Terra to ask many questions,dot their i's and cross their t's.Granted there was only a couple day notice that I wasn't going but they could have offered to cancel the reservation and book with another condo place but it was to much trouble for them I guess. read more