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    Norwegian Cruise Lines

    1.8 (26 reviews)

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    Outside of deck 7
    Chris E.

    Just came back to port in Seattle yesterday morning from our honeymoon cruise to Alaska and Victoria, British Columbia: I do not think I could ever try another cruise company. We opted for "The Haven" room, which though more expensive is EXTREMELY relaxing, inclusive, and care free. All of the crew, no matter their position, were as helpful and as accommodating as imaginable. Everywhere we went food was delicious and fresh, every single surface on the boat was spotless like it was cleaned moments ago. Temperature control was spot on, rooms were always cleaned and ready for you, the ship (NCL Pearl) was easy to navigate with many elevators and stairs in many locations, and if you ever seemed lost or confused, a crew member was eager to assist you. Helpful announcements by our cruise director Dan were made when coming to and leaving port and when the cruise started and finished. Everything seemed well organized and there was always something to do in the lounges, bars, theaters, etc. The boat was well decorated everywhere: in ports we saw other ships from Holland and Princess: and though they were fine looking ships, they looks boring compared to the Norwegian line. Food and drinks were plentiful, and each location had a different menu for food and beverages alike and there was no need to hunt for a place to relax and have a meal with a view. This is the first cruise of my adult life and the first one my wife has ever been on and we had a hard time leaving the ship: not because of any issues, but because the crew the took care of our room, dining, and other needs treated us so well that is was like saying goo-bye to new friends, almost like family. Our Haven courtyard butler Santan was a shining star in making our cruise memorable and special, always asking if there was anything he could grab us: he even memorized what we liked (breakfast items, favorite drinks, routines...etc) searched the entire boat for the last Alaskan Amber on board, and took some time to get to know us personally and told us a little about his works, family, and home. He impressed us so much that we will be calling the Miami corporate office to make sure they know the positive impact that he had on us during our trip. Bottom line: if you want a truly relaxing time with a crew that really cares, cruise with Norwegian.

    Peace of mind is a hoax
    Valerie K.

    Just a word of caution to anyone thinking about booking a cruise with @norwegiancruiselines... don't do it! My friend Laura Brickman Goslin and I booked a cruise (first time - never cruised before) before Covid hit in December of 2019. 1st cruise cancelled to clean...then Covid hit. Every time they cancelled another one, we had to go through the booking process all over again. (Takes over an hour) If you miss a deadline you don't get the additional 20% credit. We actually never have gotten additional credits and this is the 5th cancellation. Our last rebook cost us $100 more and we lost the dining perk. I've been very ill and am now considered immune compromised so we tried to get our money refunded. All they will do is give us credits to use in the future! Even with medical proof! $2800 for each of us. That's a lot of money for me. They advertise this "peace of mind" option but you never get told you have to keep rebooking by the deadline and can't ever get your money back only these future credits that expire. I feel totally taken advantage of, misled by their website and lied to by Kirby our Norwegian Cruise Lines representative. We were actually told by a phone rep on 2/16 that the only way to get a real refund is if one of us "DIE"! She really said that! Cruise with Disney Cruise Line or any other company if you can cause this cruise line doesn't care about the client and continues to sell new cruises and take people's hard earned money knowing that they can't sail. The fine print isn't even on the same page so you miss it. I have definitely learned the hard way.

    This is left over chicken cordon bleu from the night before. Now at lunch as a new dish.
    Chris T.

    Took a Caribbean cruise recently... I will never ever use this cruise line again... Food was beyond terrible across the board no matter where you are on the boat... Terrible beer selection... The bartenders were incompetent making people line up one at a time to order drinks.... ??? What bar does that...?? The staff was lazy ... Slow and could careless about you. On top of that they booked a special for college students takeing up about 1/4 of the population of the guest... No warnings to other guest they were doing this... Had I know I would have made other plans... Needles to say that 1/4 of the boat trashed the entire boat with in hours of getting on.... Spilled drinks and vomit all over..... I strongly suggest princes cruise line they are leaps and bounds better than this shit show poor excuse for a cruise line.

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    3 months ago

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    7 months ago

    Great experience on my Alaska cruise. Every little port we went into was a great time.

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