Avoid Avis at all costs (just google Avis charging fees and you'll see tons of horror stories). It…read moreseems they charge people and see what they can get away with. Avis lost me as a business traveler (been using them for the last 13 years) and personal vacation for life. If you do rent from them, then take tons of pics in and outside the car while at the rental area before to take it and after you drop it off. They will try to charge you for anything they can (e.g., cleaning fee of $250) and don't do so until 2-4 weeks later. Take pics of the gas receipt and gas gauge after you drop it off too. They charged me when I returned it full and I had to show them it was full via my pics. Now, I'm doing everything I can to pull their contract from my company b/c I don't want my colleagues to suffer as I did.

Customer service sucked 150% I can't believe a employee can't get into certain areas in the…read morecomputer.. bunch of bs if u ask me

Late review... First…read moretime Silvercar user in Phoenix. This has got to be the easiest and quickest I've gotten a rental. From Sky Harbor, a quick shuttle ride to the Silvercar lot. Someone comes out and greets you, gets you set up. Pull up the app, scan the bar code and off you go. May have taken 10 minutes tops from the shuttle to on the road in an A4. Best experience I've had at a rental agency. All paperwork completed on the app beforehand saves so much time. Definitely not the last time I'll be using Silvercar, either in Phoenix or other cities with availability.

I rarely write reviews, but I think this Silvercar location deserves it…read more Our original reservation was supposed to start a few days after our arrival at PHX, but due to complications with our ride. We decided to ask the Silvercar concierge if they had availability for a Q5 at that time. The reply was very prompt and they had a Q5 at that time. We headed to the Blue Sky Shuttle from terminal 4 which takes you to the Silvercar parking location. We had to scan the code on the Audi and it unlocked by itself. No lines, no counters! The staff were all very nice and courteous, they helped us with our luggage and off we went! The car was a clean and new Q5 with all the bells and whistles. It is an excellent car to take for road trips. The return was again no hassle and great. All in all it was a great experience costing less than what we would've paid for a fully loaded luxury car at another company. If I come to Phoenix again or another city that has Silvercar, I'll definitely use them!

my car was broken want to them they fixed it right away it was so cheap couldn't believe it amazing…read morepeople

So I've been taking my Jeep to the Earnhardt dealership on Baseline for years, even gave them a…read morefour star Yelp review. But I found out yesterday morning that the Baseline location has been closed, and that they've been incorporated into Darner Chrysler Jeep in Mesa. Here's how my first visit to Darner went: I called a few days ago to make an appointment. When asked who my Service Manager was, I was informed that my Service Manager was no longer with the company and I now had a new Service Manager. I would have thought that this would have been an opportune time to inform me that I would be bringing my Jeep to a different location, but apparently not. I had to find this out on my own when I showed up at the closed Baseline location. When I called to find out was going on, I was informed that the new location was several miles east, on Baseline and Arizona. Not that familiar with Mesa, I asked for clarification. "Just head east until you hit Arizona," she said. So I headed east, but I never hit Arizona. Somewhere around Cooper I called her back to find out where Arizona was. She said, "Arizona and Country Club are the same street," as if I hadn't told her I wasn't familiar with Mesa the first time we talked. So I turned around, headed back to Country Club. But when I got there, no dealership. So I called her back (that's three times, if you're keeping track). "Well, it's not at the intersection," she said, her tone suggesting a lack of mental ability on my part. "It's on Arizona, south of Baseline." So I dropped off my Jeep, met my new Service Manager, gave him the Jeep "Dealer Dollars" certificates I'd redeemed using points accumulated using my Jeep credit card because there is a verification process the cashier has to go through that takes a long time, and I know that if I don't drop them off ahead of time, I'll have to wait for an hour when I come to pick it up. Not sure what the final cost of service was going to be, I left several different denominations. Skip ahead to pick-up. The cashier informs me how much I owe. I tell her about the Dealer Dollars I left with my new Service Manager. She has no idea what I'm talking about. She's never heard of Dealer Dollars. I wait while she asks someone else. When they figure out what they are, they sigh, like I'm an asshole for wanting to use them. "This is going to take a while," she says, "we have to call in to verify them. "I know the process," I tell them, that's why I gave them to my Service Manager this morning, six hours earlier. While I wait, they discover that someone did call to verify one of the certificates after all - one worth more than the amount I owed, so I was going to have to forfeit the difference. "But I left several different denominations," I informed her, "including a couple that combined added up to the exact amount I owed." She sighs again. "Fine, whatever," she says, "I'll call in to verify them. But it's going to take a while. Have a seat." Unbelievable. "Not worth it," I told her, and left. And then the icing on the cake: I get outside to find that the door of my Jeep has been left open. Not wide open, but enough that the overhead light had been on, draining my battery for the last five hours. It didn't even start on the first couple of tries. I thought I was going to have to ask them for a jump. But then it started. My last thought as I peeled out of the parking lot - I am so Yelping this.

REMEMBER THE ALAMO!!…read more Flew 2000 miles to Mesa Arizona. Went to pick up my rental car reservation. Agent greeted me and said "oh I see you have a profile with us already so this will be fast. Let me just verify this license first with my manager." What? What do you need to verify? You have cut your license so I'm not sure it's valid What are you talking about? I trimmed a millimeter off the edge of the lamination so that it would fit in my wallet. I didn't cut my license. The entire license is still there. And it's still valid. Oh, I'm sure this won't be a problem. We just like full transparency in advance with our customers. Umm, Full transparency was 2000 miles ago. Not When I'm standing at the counter to pick up my car and it's 104° outside and you're telling me you're not going to give me a car and I'm going to have to hitchhike. That is not transparency. Oh, I'm sure it won't be a problem, sir Returns from the back office. It's a problem. Manager said no. So you're telling me I cannot pick up my rental car. You have my profile. I was just here six months ago. Why was This not a problem then? Well, that agent was probably just trying to be nice to you, sir Well, I'm asking you to be nice to me one more time please. I'm far from home, don't know anybody here and need a car. Sorry, there's nothing I can do. Corporate rules. So I left and went to the Hertz counter, they had no cars available. Great. Thank God for Avis, the counter two doors down. They had a car and had no problem with my drivers license. Had Avis not had any cars available, I would've been stranded. And Alamo could not have cared less. I would say, I will never rent another car from Alamo ever again. But apparently, that's not an option.. They don't accept valid drivers licenses with trimmed edges along the edge of the lamination. Lest you think I'm leaving something out, I have since showed my license to every person I've met on this trip and told this story to (which is anybody who would listen). And they all laughed. Nobody could find anything a reasonable person would consider wrong with that license. You can bet I will never forget the Alamo. And I strongly suggest you do likewise. PS: Alamo customer service...please don't bother responding to this review. There is nothing you can say to reassure me into taking another risk like that on Alamo. It was just way too close of a call for me to ever roll those dice on you again.

If I could give a zero I would! We went down for vacation and got a car, well after driving for 10…read moremiles the service vehicle light came on so back to trade vehicles. First the guy switching vehicles was not nice and seemed annoyed by us not wanting to drive a vehicle for a week with a service light on. Second we load everything to the other vehicle, which was a serious downgrade from what we rented. Third my husband accidentally left his wallet in the center console. As soon as he realized it we drove back to the airport and lo and behold it was nowhere to be found! The manager on duty said they would look at cameras and did not hear anything back. After a week we called the customer service line. First person I tried to talk to hung up on me, second person told us we would get a call back within 24-48 hrs. We finally got a call back after 2 weeks and all we got is a "I'm sorry". I would highly recommend going through a different car rental company than this one. They do not hold their employees accountable or do anything to help.

Located inside the main terminal lobby at Mesa Gateway airport, the National/Alamo desk is easy to…read moreaccess as they currently administer social distancing with their line queues. A nice lady helped me with my pre-planned reservation- giving me the choice of several car models based on my needs. I went with an economical sedan with good MPG, plenty of legroom and trunk space. I was handed the keys and asked to walk down to their on-site lot to retrieve the car. As a National Club member it appeared that this location did have the service booth to grab your car and bypass the counter but Covid-19 has changed that for now. You must go into the terminal to get your car. I was a little bit underwhelmed with the car- it had over 30,000 miles and was pretty dirty inside and out. Again, I'd imagine the virus is keeping more staff from being on site and keeping up with regular cleanings, etc. There were nicks, dents and scratches along the car's body so I made sure to snap a few pics and keep them documented. Later, after returning the car I realized very little attention was given for damage checks (guess they're looking for major body damage). On all occasions while working with a National representative on-site they were polite and helpful. The both wore masks. I feel the prices are fair with National- and it helps that I have a corporate account to attach to as well. They offer roadside assistance for free and there are upgrades such as added insurance, GPS, satellite radio, car seat, etc. Each one comes with an additional daily cost of course but at least those options are available. The return process was simple enough- again the pandemic changed things up a bit. Drive into the return lot, park the car, walk to the lot's service office and hand in your keys. They charge the card on file and hand you a receipt. Super easy.

I pay the higher rate with National for the convenience of grab and go. You have to use the counter…read morehere, despite everything in the system and no issue rental history for years...they made this process very slow! Absolutely dissatisfied.

We rented the Ford Majestic and had a majestic vacation!!…read morePhilip was very informative and helpful in our planning ahead of time. We had a great experience with Michele during our pick up, she was very descriptive with how everything works, and even so kind to respond to some late night text messages when we had a few questions! The RV had everything we needed and more!! Some previous renters had left some cooking essentials we forgot, and we too left some things that the next person may find their without. Philip was very timely with billing upon returning. We had a wonderful experience and look forward to using them again!

I have to say that this company is awesome. Philip and his partner in Arizona, Michelle, were both…read moreso nice and helpful during our trip out West with our first RV rental. We had a great trip and though we had some issues that I consider normal with an RV, Philip just could not have been more available and helpful in getting them solved. There's not much more I can say really except that I think that these people obviously run their business with people's well-being in mind ....pretty rare these days but very nice to see.

Avis Rent A Car made an additional charge onto my card about 45 days after turning my car in. When…read moreI called their customer service because I did not have my reservation info at that late date they were not able to tell me why and what this additional charge was for.

Great service. They saved the day after Enterprise screwed me. Quickly got me in a car and on my…read moreway. Thanks

I continue to be satisfied by the quality and care of the customer service - Josh himself was…read moreenough reason to come here only. I've rented from several other local places and none of them can compete with this Avis. Great cars, spectacular price, and friendly service. I can't think of anything else I need.

Big Improvements Here!…read more This Avis location is now under new ownership, and you can really feel the difference. The staff is friendlier, the cars are super clean, and the whole process is quicker and easier than it used to be. It feels like they actually care about making sure you leave happy and taken care of. If you haven't rented here in a while, it's definitely worth giving it another try -- you'll notice the change right away.