Just had a great experience with Enterprise here in Gilbert!…read more It's definitely a smaller location, but they seem to have a great operation. Had a few options a Jetta (2026) or a convertible Mustang. The Mustang (2026) wasn't quite ready as would have had to wait, which I didn't really have the time nor was it spacious enough for the amount of things I'd be traveling with. Due to that, it was quite small for my needs. In moving forward with the Jetta, I was only asked one time if I wanted insurance (I declined). When I went to pick up the car, the agent (Daniel) walked around the car with me for the drive-away inspection. I do recommend taking pictures of any (any!!) dings, scratches, imperfections etc. even with the agent tending to mark them on the contract be vigilant. Supposedly, Enterprise doesn't charge for small dings, etc., but I still wanted photographic proof, with him in the shot, and recognizing my observations and ensuring that everything was taken into account. Returning the car was quick and easy and should receive my deposit back within 2 business days! The Jetta got great gas mileage & would recommend this location for your travel needs.

Nick has this place running so smooth! I've had three different rentals from here and won't be…read moregoing to another enterprise! He always hooks me up with a great vehicle, has me on my way as quick as possible and has the best positive energy. I would recommend anyone to go here.

Very friendly staff. Always trying to accommodate other people without reservations. Always a car…read morethere when I reserve one .Thank you!

Here is my note to the DM. I wish I checked the reviews to know that this wasn't the first time…read moreSanjay was rude to people. 6 months ago and still works there. Well here is what my story is and what I emailed the DM today. I apologize for taking the weekend to reach out but as you can imagine going to a funeral takes priority. On Thursday September 17th I arrived at your McQueen location in Gilbert, AZ at approximately 11:30am. I was planning to rent a car to drive to California for my mothers funeral. I took an Uber to this location. When I arrived I was greeted by one person at the location who went by Sanjay (I apologize if I'm not spelling it correctly). He was far from welcoming. I let him know I have a reservation I want to make sure it's ok I take this car out of state as I am trying to get to a funeral. He said that's fine. He then pulled my reservation, asking for my ID and credit card. I handed it to him. Pretty Verbatim script Sanjay: what's your phone number? Me: 9494828000 (I gave him my only number which is my cell phone. Pretty standard these days). Sanjay: I need a second number. Me: I only have the one. Sanjay: I need a second one. Me: I only have one number. Can you just use all 9's or put something random or my number twice? Sanjay: (tosses my ID and credit card towards me on the counter) fine I'm not renting to you. Me: what? What do you mean? Sanjay: Give me a second number or you don't get a car. Give me a friend or family member's number. Or no car. Me: I am not going to give you someone I know's number without their permission. Sanjay: Get out then I'm not renting to you. Kinda raising his voice. Pushing the ID and credit card back. Me: dude I am just trying to rent a car to get to my mom's funeral. Please rent me the car so I can go. I don't need this attitude right now. Sanjay: Then give me another number. Continuing to raise his voice. Me: (handed my stuff to him again.) Fine I'll give you a number. (Gave a random number). Sanjay: Was that so hard? (With attitude) Me: dude you don't need to be arguing and raising your voice to me. It's fu@@ing rude. Sanjay: Apologize or leave! Me: for what? You are arguing with mend yelling at me. Why would I apologize for you giving me a hard time? I am just trying to get this car so I can go make peace. I'm going to a funeral for crying out loud and this is how you treat people? Sanjay: Get out (tosses my ID and credit card) you are not getting a car here go somewhere else. There was someone in the lobby at the time as well. This doesn't begin to tell the full story. But I need this to go on record. Someone is pleading with an employee to try and get a car to go to their MOTHERS FUNERAL and that's how they get treated. I called in to customer care waited on hold for 30 min finally got someone (very pleasant and helpful) made new arrangements. Set it up at another location. Quoted me $146 instead of the $176 I was going to pay. I ordered another Uber and went back in to tell Sanjay he could have done the right thing instead he is making me go to another location over a phone number. He said, good for you, get out. While another customer was walking in. He has no regard for customer service or empathy for what people are going through. This held over my head this entire weekend while I should have been grieving. When I was at the Ray Rd. location. The two ladies tried their best to get me the price I was quoted over the phone. I guess issues with systems wouldn't work. But at least they were pleasant and understanding. They didn't fight me over a second number. I honestly don't know where to go from here. I am shocked someone would act this way. I am shocked I never got a call after asking for one. I am shocked that the best anyone could do in this situation was simply book another location. I was treated horribly during a time I let them know I was grieving. Rather than being understanding they challenged me and argued with me and treated me poorly. This is not acceptable

This is the only location that we rent cars from because they worked with us at every time we…read moreneeded support. They have great on site service. They have great employees. And their cars run really effectively. We haven't had any issues with renting and we will be back as needed. Our own car is going to need some mechanical help soon.

Our car needed work right before we were to work the Yuma County Fair in Yuma, AZ…read more We knew right away where to go. Our favorite Enterprise Rent-A-Car. Located on Baseline between Arizona Avenue and Mesa Drive, East of the railroad tracks, on the North side of the street. We only have one vehicle and have never used Uber, Lyft, or Waymo, so it is sometimes an adventure getting there to pick up a vehicle. Totally worth it though. Regardless of who has helped me over the years, the staff at this location is always super friendly and they get all of the details correct every time. This time I rode a Bird scooter over and dealt with Michael. Great guy and very personable. Easy two-week rental. In and out. Chevy Trax to temporarily replace our Ford Escape for the fair. Drove great, decent mileage, and saved our trip to Yuma. Will recommend this location to anyone.

I had to take my car for repairs so I needed to rent a car again. Of course I went here to get a…read morerental car. It's not far from our home. I also get a discount through my work. I reserved a car on Monday to pick up after work & after I dropped my car off. I was able to pick up my rental car pretty quickly. The reason for only 4 stars is due to the return. I turned the rental car in on Thursday after work. It took a long time to return it. They were busy, but I really wanted to get in & out in a timely manner because I still had to go across town to pick my car up. My car isn't fixed yet, so I will need to most likely rent a car two more times until my car is fixed. Hopefully pick up & drop off go quicker the next two times. It wasn't so slow that I won't continue to go back. The staff our helpful & friendly.

Incredible! The office was very busy because on Sunday they're the only one open besides Sky…read moreHarbor. The staff knew each visitor's name, why they were there, and their place in line. Professional, personable, funny, service minded and knowledgeable. Ice cold water bottle on the counter for us all in the Arizona heat. Joy took me to my rental and took meticulous pictures of the little owies and gave me a complete information send off and on my return same except i forgot his name. Quick, friendly, and thorough. Thank you Enterprize. Always the nicest vehicles!

Cut and pasted below, a letter sent to Hertz management that articulates, in detail, my complaint…read more Referencing the above noted Hertz reservation # and associated rental, please be informed of the following. On June 5, 2023 I made a reservation thru Priceline for a Hertz car rental (dealer's choice) for the Scottsdale, AZ location. Upon arriving at the Scottsdale location I was informed that no cars were presently available and I was directed to the Gilbert, AZ location as it seemed they had cars to rent. I arrived at the Gilbert, AZ location at approximately 10 am. Between that time and approximately noon I waited in line as there was but one female employee and she was tasked with servicing five or six renters in front of me. Though my original reservation reflected a weekly rate of ~$170 I was informed that she could not honor the rate and the best she could offer was ~$200 per week. Having spent the better part of two hours sitting on my hands I elected to accept the higher rate. As I was leaving I asked her if I should bring the vehicle back to her location or the Scottsdale location. She replied "any local location in the greater Phoenix area would be fine". Today, Friday June 8, 2023 I returned the vehicle. In light of the unpleasant wait times I encountered previously I elected to return to the Apache Road, Mesa AZ location - approximately five or ten minutes drive from both the Scottsdale and Gilbert Hertz outlets. Within the past hour I received an email receipt (attached) cataloging two day charges that were within $10 of the initial weekly rate I'd been quoted by Hertz / Priceline, but a line item charge of ~$200 for (Inter city fee). Here, I would invite any casual reader of this letter to place themselves in my position - processing mentally the various irritations I encountered. What might your viewpoint of Hertz thusly be? Please be further informed that it is not my intention to merely swallow the outrageous $200 nonsense-tax (inter city fee) that Hertz is attempting to extract from me. Instead, I shall take any and all steps within my legal rights to fight back. These include but shall not be limited to filing grievances with: Ripoff Report Better Business Bureau Arizona State Attorneys General Office Yelp Local TV and print Media I do understand that Hertz invests significant capital in advertising - presumably intended to generate a positive consumer impression of the company. Perhaps those in a position of power within Hertz may do the mental calculus in considering the negative consequences when consumers and other interested Parties are informed of the experiences such as those I've just articulated.

Well as a matter of fact, while the city was busy getting rental cars And enterprise was placed me…read moreon a waiting list . Hertz saved my last two weeks and in fact I still have it. My vehicle was stolen and I needed transportation and they had one ready to go the following morning . I had to get a rental and insurance would only pay 40 dollars a day which Hertz came in at 38 dollars. Perfect . It's a 2019 with only 20,000 miles on it and I love it. Still haven't replaced my car so in the meantime, it's not so bad with this as my temp. I appreciate the staff and I've now had to extend it four times and I haven't heard a word about them needing it back yet . The staff are very accommodating and friendly and I would recommend them to anyone.

Tony is the man!…read more Everyone there was great. Got a great deal on an Audi SUV. Service was quick, in and out in flash. Everyone was accommodating. Drive to California and back! 300 bucks for 3 days.

I cannot say enough about the exceptional service I received at Enterprise Mesa West on Broadway…read moreRoad during one of the most difficult times of my life. I am currently in Mesa Arizona advocating for my critically ill father who was just diagnosed with cancer and is hospitalized. In the middle of everything I was dealing with a rental car extension issue that was causing me enormous stress on top of an already heartbreaking situation. Keenan O'Rourke and Jeremy Strebel went completely above and beyond for me. They were compassionate, patient, and kind and they moved mountains to resolve my situation quickly so I could get back to my father's side where I needed to be. They did not just do their jobs. They showed genuine human kindness to a daughter who was running on empty and fighting for her dad. In a world where customer service can feel transactional and cold these two young men reminded me that there are still people out there who truly care. They treated me like a person not a transaction and I will never forget that. Keenan and Jeremy you have no idea what your kindness meant to me today. From the bottom of my heart thank you. If you are ever in Mesa Arizona and need a rental car go to Enterprise on Broadway Road and ask for Keenan or Jeremy. You will be in the best hands. Five stars does not feel like enough.

Late review... First…read moretime Silvercar user in Phoenix. This has got to be the easiest and quickest I've gotten a rental. From Sky Harbor, a quick shuttle ride to the Silvercar lot. Someone comes out and greets you, gets you set up. Pull up the app, scan the bar code and off you go. May have taken 10 minutes tops from the shuttle to on the road in an A4. Best experience I've had at a rental agency. All paperwork completed on the app beforehand saves so much time. Definitely not the last time I'll be using Silvercar, either in Phoenix or other cities with availability.

I rarely write reviews, but I think this Silvercar location deserves it…read more Our original reservation was supposed to start a few days after our arrival at PHX, but due to complications with our ride. We decided to ask the Silvercar concierge if they had availability for a Q5 at that time. The reply was very prompt and they had a Q5 at that time. We headed to the Blue Sky Shuttle from terminal 4 which takes you to the Silvercar parking location. We had to scan the code on the Audi and it unlocked by itself. No lines, no counters! The staff were all very nice and courteous, they helped us with our luggage and off we went! The car was a clean and new Q5 with all the bells and whistles. It is an excellent car to take for road trips. The return was again no hassle and great. All in all it was a great experience costing less than what we would've paid for a fully loaded luxury car at another company. If I come to Phoenix again or another city that has Silvercar, I'll definitely use them!

I am currently in town for work and needed a vehicle to rent for one month. This is a small family…read moreowned business and they were willing to work with me for long term rental. The prices were great and they were able to get me the car that I needed. I currently love the car that I am using, and may consider purchasing. I frequently rent for work, but this is the best service/prices I have found thus far.

Wow! This place is amazing!!! Traveling can be so hectic, Renting a car from here is so easy! The…read morecars are very affordable! Next time Im in Arizona im def coming back!!!