Our car needed work right before we were to work the Yuma County Fair in Yuma, AZ. We knew right away where to go. Our favorite Enterprise Rent-A-Car. Located on Baseline between Arizona Avenue and Mesa Drive, East of the railroad tracks, on the North side of the street. We only have one vehicle and have never used Uber, Lyft, or Waymo, so it is sometimes an adventure getting there to pick up a vehicle. Totally worth it though. Regardless of who has helped me over the years, the staff at this location is always super friendly and they get all of the details correct every time. This time I rode a Bird scooter over and dealt with Michael. Great guy and very personable. Easy two-week rental. In and out. Chevy Trax to temporarily replace our Ford Escape for the fair. Drove great, decent mileage, and saved our trip to Yuma. Will recommend this location to anyone. read more

i would definitely recommend you guys to a family member or a friend because everything from renting the car to returning the car was so simple and painless. the guy who helped me was RJ (a 2 letter name, forgive me, I forgot his name) read more

WOW, WOW, WOW! I don't write reviews often but I just had to take some time to say this location has THE best employees when it comes to customer service!!! My husband and I rented a car from the Enterprise in Vegas (where we live) and drove to AZ for a week away. During our trip, oil lights came on and we were told to go to the nearest location to get it looked at. Bobby Mallon at the 1801 E Baseline Rd location was the first to help us. He was friendly, patient, knowledgeable and did a thorough check of our vehicle. After inspection, he offered us the one car he had available and also said we could take our current vehicle to the airport and swap it out for a greater selection of cars. We decided to go to the airport (not far away) and Evan Pavkovic, the manager there was ON it! He apologized for the inconvenience (which was not his fault) and quickly got us into another vehicle of our choice. It was so seamless and easy!!! BUT here is where the customer service really shined. After returning to our hotel, I realized I left my sunglasses in the original vehicle. I had the hardest time getting a hold of an actual person at the airport so I called back to the Tempe location we stopped at. Bobby was on break but Joel Martin offered his help. This guy went ABOVE AND BEYOND! He personally made a call to Evan, called me back and walked me through the process of getting my glasses back. He even said that Evan may be giving me a call later today to update me on the status. AND since we leave tomorrow, if we don't get things settled today, they would mail me my glasses. Well Evan just called me as I was writing this review and he has my glasses. Heading back out to pick them up now. These guys are AH-MAZE-ING. They get all the stars and then some. Not renting a car from any other company going forward! read more

I made a reservation online and came in to pick up the rental and the short black haired girl with glasses was very rude and unprofessional. She immediately had an attitude and seemed annoyed she had to help, asked for my info and when I didn't have a credit card for the rental she turned me down flat. Wouldn't even allow me to show other documents. I was also in the middle of moving and needed transportation for a few days. Thanks for stranding me Enterprise, I will never use this company in the future or refer anyone to this company. Awful customer service. read more

I needed to rent a car when my car was being repaired Monday thru Wednesday this week. My service adviser from Larry H Miller, arranged a rental with Enterprise at 132 E Baseline in Mesa. I really dreaded having to rent a car because they're normally a PITA to deal with. Not so at Enterprise at 132 E Baseline. They were smart, nice and helpful -- all of which are very difficult traits to come by these days. They have my future business and I will refer my friends. Thank you for being such a great business! read more

Rented an SUV from Enterprise Denver Airport. They initially tried to change the reservation to a compact and charge more. Eventually rented my wife a mid-size SUV with a faulty key FOB. My wife was stuck for two hours an 30-miles from the airport without assistance from Enterprise and was forced to fix the FOB on her own via O'Riley's. Never renting with Enterprise again! ======= In response to Lisa -- I spent two hours trying to reach someone with Enterprise last night who could help, and was unsuccessful. Both mine and my wife's personal information and details associated with the rental were provided. I tried the link you provided and called the customer service number listed with the same results this morning. read more

Staff from the front counter, to the lady that did the walk around, to the follow up phone call two days after I returned it thanking me for cleaning the car - all personnel were awesome. Kind, pleasant and very helpful. Even though it was super busy, and appeared not enough cars for the amount of people - they greeted everyone and said we'll get this figured out. The guy at the counter even offered to go move his car off street parking so I could park my car there since it wasn't being towed till the next day. Car I rented (Chevy Malibu) was in great shape, and fees were the best of anyone. I have always loved and will continue to use enterprise! read more

This Enterprise has been my best rental car experience I've had! The customer service was great as well as doing an inspection with me present at drop off and pickup (you'd be surprised how many places don't do that). Jesus was awesome and super helpful! I highly recommend this location! Plus they had the best prices around! read more

Beware of their last minute, day of, "policy changes". Trust me I learned the hard way.

It was the best location with the best customer service I've ever had. They could do any accommodations for you. But now I won't ever go back to enterprise. I was their frequent client and I thought I would deserve better treatment than I got, I spend thousands on rental with them. I reserved a VAN in the evening after their working houses, in the morning when I came they didn't have anything. They said "nothing we can help with". I needed a big car not sedan and was urgent. First of all I don't have to understand why your website doesn't work properly it's your problem guys to resolve. When I reserve a car I rely on you. And teach you representatives to handle it better way. They even didn't offer like "hey we don't have it, let us see if any other locations have it and maybe they'll deliver a car here". Nothing. Switching my business to another company and won't pay a dollar to them. read more

we leased a car from Enterprise while our vehicle was being repaired. we were very pleased with the excellent service we received from the time our insurance adjuster booked us a vehicle to the time it was returned. we went from a heavy duty truck to a cute Nissan Rogue, which they helped us get upgraded from a compact to intermediate vehicle. we could have held out for a truck, but we assured we would enjoy this vehicle, which we certainly did. word to the wise, we saved a lot of money on gas the month we had it. Thank you enterprise for the above and beyond amazing service from booking, picking up and returning. We have always been Enterprise customers and you have once again lived up to expectations and more. read more

Enterprise Rent-A-Car - Car Rental Near Me - Mesa, Arizona

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Do not go to location unless you are completely desperate. The customer service is awful. I always have to wait no matter how I try to book. They also gave me a car with the most putrid smell. I watched it drive in and my fiancé watched the guys in back not clean it and drive it around. This place simply needs some better leadership. read more

When I got to town in mid July I looked online for a rental car because I had taken the train here. I decided to go with Enterprise. My daughter recommended the office at Alma School and Broadway because she had used them in the past so I entered that location as my choice The website said that they had free pick up and drop off so I called them up and asked for a ride over there, which is only about a mile north. They said they would have to call me back when someone was going to head over. I had an appointment an hour and a half later which was plenty of time. I NEVER heard back from them. I finally called THIS location about a mile south of me, explained the situation which at this point I only had maybe half an hour to get to my appointment. This location on Baseline was very understanding and very efficient. They sent someone over within 15 minutes, zooming me down to the office, had me fill out the paperwork quickly and I was on my way in a Dodge Avenger to my appointment which fortunately wasn't very far. So if you need a rental car with a pickup, call this location on Baseline. Even though I had a car reserved at the Broadway location and had called for a ride, they never, ever called or came to my location to get me. They lost out on what is now an over three month rental. When it turned out I was going to be here for over a week this office switched me to a monthly rate which I have been on since I got here . I noticed they didn't have very good reviews and I mention that to the manager, Dustin. He told me he had just become the manager 2 weeks earlier and that things were improving, which I can totally concur with. I've been in a couple times to renew the car for my extended visit and have encountered nothing but cheerfulness, helpfulness and efficiency on each visit. They have kept in good communication, calling to remind me when I need to go in. When my credit card expired and I had to get a new one they were patient and waited a day or two to charge me. If I encounter any problems when I turn the car in I will update this but so far, all is good! read more

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My husband reserved a SuburbanTahoe/Yukon two weeks ago and got a (Red Dodge Truck). This is the 6th time we've rented from Enterprise on 331 E Chandler Blvd Chandler, AZ 85225 United States. (Spoke to Ashley) And she assured the reservation was complete but pulled the same thing as other times at the last minute it becomes (We Don't have a Vehicle today and at the last minute said oooh we have a vehicle right before closing time and we get there we see this (Red Dodge Truck) And mind you its clearly not what we reserved and says we only have a Truck. This is by far the worst service in the State of Arizona we have received I told my husband that the level of DISHONESTY Is beyond me! It's time to show your colors by making this right or this level of communication with continue at this Enterprise. And trust me they know what they're doing, The Discrimination is beyond me! read more

Dropped my car off for repair at Service King. Unfortunately, Service King Rep miscommunicated information to us regarding the rental AAA booked for us. The reservation was for a different Enterprise, so needless to say there was some confusion. There was other confusion that Service King was blaming Enterprise for but it was Service King. Caroline was crazy busy but was handling it like a champ...all alone. We didn't see anyone else helping her solve the issue she was faced with in the morning. She had no cars and lots of people needing cars. She was making calls trying to get cars or folks going at other locations. She fixed our reservation issue and got us a car. She was kind enough to look to see what other options were available to us given the issue we had...that was no fault of hers. She did all of this with a smile and the upmost professionalism. She eventually had someone help her get folks into cars but the folks we saw unfortunately did not help her. Caroline did an amazing job under some very challenging circumstances. I don't know if she is the manager but if she isn't, she should be. read more

I wouldn't give this location even 1 star. This location is a SCAM!!! They mistreat their customers and take more funds then expected WITHOUT authorization. Sent me a bill DAYS after they decided to charge an additional $85. I had to call for the bill/invoice for what they were charging as I NEVER got a call or emailed confirmation. They don't explain rules and regulations and expect you to know them. Tom specifically was NO help and I will NEVER shop with this location or enterprise again. Worst experience I've ever had for someone who was involved in a total loss accident and needed help. I urge you to STRONGLY consider before booking anything with them. read more

I'd like to acknowledge how short staffed this facility was the day I picked up my rental vehicle. There were two ladies working at the front desk, I also observed these same two ladies were doing the detailing and washing of cars. They also were responsible for vehicles being returned. I commend these hardworking women for putting up with such a chaotic staffing issue. All the while, they were respectful, patient, and at no point seemed bitter about their working conditions. I had an insurance rental issue and they worked with me on vehicle needs. Your hard work was noticed! read more

Great Service and Good Prices Ms. Ana Lee was our person who handled us for our vehicular rental situation... She was very friendly and had a good sense of humor! She according to her business card is in management training and I'm sure she will make a good manager! She got us taken care of professionally and amicably. The manager of this store was also friendly and took good care of us. I don't recall her name since I didn't have her card to keep track of it. But all went well here. read more

My transmission went out and I had to get a rental for the time it was in the shop. First enterprise I went to directed me to the airport, way too far away. I called this location and they told me to come right in and they'd help me however they could. I walked in, was immediately greeted, Sierra couldn't have been nicer and got me exactly what I needed. I ended up needing the car for longer than I originally rented it and she was awesome. Helped me out, set me up, made the whole thing a breeze. I will always use them first out of every location. Went from a total headache to super easy with Sierras help and everyone working was super nice to me and made me feel 10000 times better. 10/10. read more

I use National when I travel and sometime Enterprise is forced on me because they are under the same umbrella. Disappointing experience multiple times now. No one is really interesting is helping, giving correct information or actually engaging with the customer. The kids here are only interested in when they get off work. If you have to rent a car in north Gilbert please consider ANY other company besides this one. read more

For the most part it was a great rental. I'm kind of in transition right now because I've been using the Yellow brand for over 40 years but their customer service has pretty much disappeared in recent years. I'm looking for another "go to" rental company and I've tried Enterprise and another company. Enterprise has been pretty good but at this particular location I felt a little pressured to purchase their insurance. In fact I felt like the agent was trying to scare me into purchasing it. He's stressed over and over that if there was the slightest scratch on the car they would charge a $500 deposit and $50 for every day the car is out of service. He repeated this about four times. It kind of made me nervous to even rent the car. His name was Jacob and he really didn't give me a pleasant feel about using Enterprise. I've been using my own insurance when renting cars for over 20 years. I really didn't need the badgering or the lecture. Jacob seemed more like a used car salesman than a customer service rep. I believe he said he was from Scottsdale and didn't normally work at this location. When I returned an agent named Roberto helped me out. He was awesome. That is the reason for the three stars. If it weren't for Roberto it probably would have been one star. Nevertheless I will probably not go back to this location or I may just start going to the brand "That Tries Harder." Overall, The car gets an A, Jacob gets an F, Roberto gets an A, The location gets a low C because of Jacob. Also, it would be nice if you feel the car's gas tank before renting them. It's so inconvenient to have to go fill up your car before you start your trip. I realize it's beneficial to the company because each renter brings the car back with a little extra fuel so they don't get charged but it's not really fair to the customer. read more

I have been here many times this place is excellent all around. Their customer service is always great. This is the only location I rent from based on my experience. I would never go elsewhere. All the vehicles I have rented her have always been clean, perfect condition, and their selection is very good for all your different vehicle needs for whatever occasion. Thanks John and his team for making this my go to place when I need any type of car! Thanks a lot! read more

We went to enterprise and Matt Walder helped us. Ive gotta say, he was awesome. So friendly, very efficient and fast and after all that he still found time to be personable. I recommend this location, on baseline. They have beautiful vehicles, fast and friendly service and picking up my rental and bringing it back, both times it took probably 10 min (tops) each time. I will rent from this store everytime i need a car. As long as Matt's there. Enterprise #happyrenter read more

Such a pathetic company we had reservation for over a year and called the place a couple of days before the reservation to make sure it was still good. They said it was still good but when we went it to pick it up it magically wasn't available anymore. No problem because they made us to another location and the car wasn't there either and we had to figure things out which made us late and split our party which was a problem as well. I will never use their services ever again and I would suggest someone more copitent to rent through read more

The most amazing customer service! Kate and Aaron did whatever it took to ensure that we were happy! Blowing out a transmission on a truck pulling a trailer is never a fun thing but they made sure we were going to make it home safe with the truck we rented, which they had ready for us in less than half an hour. By far the best car rental service I have ever experienced. read more

Enterprise Rent-A-Car - Car Rental Near Me - Mesa, Arizona

Great customer service! I hate renting cars because I feel like I'm usually getting scammed with hidden fees, etc. but we just had a great experience picking up our car. Rob was so enthusiastic in helping us and so knowledgeable. We'll see how it goes when dropping off our car! UPDATE: No hidden fees, easy car return. Thanks guys!! read more

INCREDIBLY SLOW and UNDERSTAFFED. Both for pick-up and drop off. Car had mechanical issues. No after-hour returns. Even if one party is ahead of you be prepared to wait. A long time. There is often only one agent working. I won't be back. read more

I was so pleased to speak to an actual human at the actual location I was calling! I rented a cargo van to pick up a couch in California, and the employees here were fantastic! I was in such a hurry, and had already been burned by another rental car service (I won't say who because it Hurtz to even think of them), but the employees here were knowledgable, empathetic, and professional. I called several places, but this was far and away the best in terms of service, price, and vehicle quality! I will be happy to give them my future business and I recommend them to anyone! read more

I called up and got a car while mine was in the shop. I know that many times they have "weekend" specials at a discounted rate and also "my car is in the shop" rates but neither was mentioned to me. I suppose if I had really hammered down and haggled with them then I could have tried to get those rates but I didn't. I did use them to drop me back off at the shop. Overall good experience. read more

These guys are great. unfortunately the staff changes so much due to the environment but other than that I've always gotten great service from here. Commercial side is here now too so it's a perfect set up for me. I can rent trucks/vans for work from Michael or hit the normal rental car side and get a cruiser. read more

Very good customer service when renting before Christmas. My only suggestion is reading the types of cars in each class before booking and "believing" what you read. I reserved an intermediate car and was shocked to receive a Ford Focus. The website says the Focus may be a possibility, but relying upon past rental experiences with other companies I knew it was a compact, thought it a site error, and reserved anyway. Huge mistake on my part...Essentially no back seat...Read and believe!! read more

I rented an intermediate car, listed as a Hyundai Elantra or similar. When I picked up the car, I was offered a Honda Civic. When I opened the driver's door, the seat was ripped up and had cigarette burns on the seat. The car stunk of cigarette smoke. The agent stated the only other car he had in this class was a Hyundai Accent. An Accent is clearly not an intermediate car. He treated me as if I was stupid which I do not approve of. He also said the Mustang was available. I took the Mustang, as I knew I was going to do a great deal of driving and I needed power. Did I say they expected you to acknowledge everything online including reading the agreement that they did not provide me a hard copy and I could not link to the agreement to what I was agreeing? My fault - I should have demanded they print it. The Mustang had ¼ of a tank of gas. I immediately went to Costco to fill up. The gauge listing miles until empty registered at 284 miles. I drove to Tucson the following morning and filled up. After this fill-up, the gauge listed miles until empty at 471. At this time, I noticed the sticker on the door that stated the next PM was due at 29,219 The mileage at checkout was 31293, 2,000 miles over the PM due mileage. What do I do? Not my car - if the PM causes a rod to be thrown because Fords love their oil, this is their problem, not mine. I then filled up in El Paso, TX, which was about 322 miles from Tucson. After this fill-up, the gauge listed miles until empty at 386. Every time I filled up, the gauge said something different - and the difference was not just a few 20-30 miles but by many miles. I could not predict my MPG or how far I could go on a tank of gas as you can see the dollar amounts were different. Now - the tire pressure censors start coming on. One per day - different tire each day. Gas stations charge for air these days (new to me). 2 times, I paid cash $ 1.50 as the Citibank Costco credit card did not work in the machines, probably due to a safety issue. I can contact Citibank to obtain the attempts. The tires needed air on 6/7 in Las Cruces and 6/8 in San Antonio. On 6/9 in San Antonio and on 6/10 in El Paso the tire pressure warning light came on again. Did I say each time we added air we checked all the tires? On these days, we realized my husband had the Wells Fargo Visa that did work in the machines. I have proof of the use of the machines on two different days. 06/09/18 06/09/18 AUTO AIR & VACUUM SERVICEPLAINVIEW NY #2401339HH01S0B9S7 $1.00 06/10/18 AUTO AIR VACUUM SERVICE #...6457 $1.50 I drove home holding my breath -I was on a freeway with an 80 mph speed limit. I prayed to GOD the tires did not separate, as I was not sure if I could control the car at a speed greater than 40 mph. Upon returning the vehicle, I told the agent I felt very unsafe in the car. The smart-ass piece of garbage stated and I quote "the tire sensors were malfunctioning". I told the agent if the sensors were malfunctioning, the tire gauges putting air in must have been malfunctioned as well as these gauges stated the pressure was low. I also told them that tires on sports cars need to be changed out at 30k as I have previously owned a Mustang and have raced in the past, I am very well aware of tires. I further informed them that companies are now using nitrogen in the tires to keep pressure from adjusting based on temperature. I also told them their vehicle was past due for the PM. He stated he continually maintains his vehicles. I told him he was full of it and I had a picture to prove it. The agent challenged my intelligence every step of this process. He needs to be fired. I will never rent a car from this company again. I also think they need to reimburse me for my entire experience. read more

Booked online about a month in advance using a debit card. When I arrived to pick up my vehicle, they told me I had to give them a credit card- debit cards are not accepted for large vehicles. I tried to explain that's all I had and I had a week-long trip booked and paid for, all reliant on me having a large van for transit. Nope. They didn't care. It was my fault for not finding the fine print somewhere that said a Visa debit card wasn't good enough. I even got a confirmation that my booking was accepted. It didn't matter. The guy said he tried to call me that morning to let me know... even if he did, a few hours' notice is crap when I booked and was approved a month before. I also spoke with Enterprise corporate customer service over this. They stood by the policy and didn't care. To be clear, I don't have a problem with their policy. I have a problem with not being transparent, allowing me to book, confirming my reservation, and allowing me to rely on their services when I should not have. I called several other rental companies in the area. All of them would have rented to me, but by that point none of them had a large van. I even had a guy from Hertz call around for me and see if he could find one. That's customer service, something Enterprise should learn. Looks like they've got plenty of apathy, though, so I wouldn't count on them learning any new skills anytime soon. This agency totally derailed my trip. I will never book through them or Enterprise again. Update: I should add that, after seeing my review, the rep commented here on Yelp and I responded to them via email. Eventually, an area manager got in touch with me and we discussed the issue further. He said he had followed up with this location and offered to look after me for my next trip. While I appreciate the fact that he ultimately did try to make it right- or as right as things could be- it was so far after the fact that it almost doesn't matter. I don't travel- I get a rental car maybe once a year or two, so the offer to discount or give me a car later free is kind of moot because it has no value to me. I still feel like I was let down by this location and by the general Enterprise customer service line, yet, the supervisor did the best he could after the fact as well. I guess... what more can one hope for? Maybe others won't have the same experience I did because a supervisor got involved, but that didn't really change my experience... it maybe lessened the blow some though. In any case, I changed my one-star review to two. Not a big improvement, but I do give them some credit for following up with me after, even though they couldn't do anything for me. read more

Excellent service, reasonable prices. Love that there is both car rental and truck rental options at this location. Very friendly and helpful staff. read more

I want to thank John, the manager, of Enterprise at this location. He helped me with a difficult situation in getting my daughter in a rental while I was here in Gilbert and she was in Denver in desperate need of a rental. I just want to say how much he went above and beyond the usual customer service! I have done other business here at other times and have always been pleased but this was ABOVE AND BEYOND! I CAN'T SAY THANK YOU ENOUGH! You rock, John! read more

Jim gave us outstanding service! He was very friendly and took the time to offer suggestions of things that we might enjoy doing in the area. read more

This location is completely understaffed and unprepared. I was never picked up by enterprise so their tag line "we'll pick you up" was entirely invalidated. I waited more than 30 minutes after my appointment until my dealership actually drove me to their location. I then waited another 30 minutes to secure a rental car with a practically empty gas tank. Compared to other rental car experiences, this one was subpar to say the least. read more

My wife and I rented an SUV this past Monday for a camping trip. WE WERE UPGRADRD TO THE PREMIUM SUV at no extra charge and it worked out perfectly for all world our camping gear. The customer service was great! The Enterprise associate took time to ask where we were going. Making an experience personal and friendly goes a.very long way. read more

It's not if things go wrong, It's how they are handled. Imagine being the only one who shows up to where you work. All Alone. Doing the job of at least three people. Matt was in that predicament, and did everything in his power to keep it going, and overcome all of the mounting challenges. I was barely aware of how much he was up against until I arrived at their location. He was ahead of some minor issues that could have become big big problems. Before the real problems arose, he had solutions and other ideas to get me on my way with the truck I needed for that day. Matthew you were awesome and I appreciate all of the extra efforts. Problems happen and plans get changed. Having the flexibility and insight to head off a problem and really provide a service is all one could ask for, so thanks, sincerely. read more

Definitely rent a car from here! They have the greatest customer service! Any problem we faced they were able to help. Five Stars for sure!!