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    Hertz Rent A Car

    2.0 (89 reviews)
    Closed 8:00 am - 5:00 pm

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    2 years ago

    Do not go to this location. Worst customer service and disorganized. Rude managers and dirty vehicles. Stay away from this place.

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    2 years ago

    Horrible!!!! They won't refund my money and I never got the car bc they said they had it but didn't.

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    2 years ago

    Got dropped off at the location at the reserved time to pick up my vehicle and was told there was none available

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    Page 1 of 3

    Ask the Community - Hertz Rent A Car

    Review Highlights - Hertz Rent A Car

    My reservation started at the San Marcos location to where I was lied too and downgraded two car classes.

    Mentioned in 2 reviews

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    Hertz Rent A Car

    Hertz Rent A Car

    2.5(23 reviews)
    4.8 mi

    Cut and pasted below, a letter sent to Hertz management that articulates, in detail, my complaint…read more Referencing the above noted Hertz reservation # and associated rental, please be informed of the following. On June 5, 2023 I made a reservation thru Priceline for a Hertz car rental (dealer's choice) for the Scottsdale, AZ location. Upon arriving at the Scottsdale location I was informed that no cars were presently available and I was directed to the Gilbert, AZ location as it seemed they had cars to rent. I arrived at the Gilbert, AZ location at approximately 10 am. Between that time and approximately noon I waited in line as there was but one female employee and she was tasked with servicing five or six renters in front of me. Though my original reservation reflected a weekly rate of ~$170 I was informed that she could not honor the rate and the best she could offer was ~$200 per week. Having spent the better part of two hours sitting on my hands I elected to accept the higher rate. As I was leaving I asked her if I should bring the vehicle back to her location or the Scottsdale location. She replied "any local location in the greater Phoenix area would be fine". Today, Friday June 8, 2023 I returned the vehicle. In light of the unpleasant wait times I encountered previously I elected to return to the Apache Road, Mesa AZ location - approximately five or ten minutes drive from both the Scottsdale and Gilbert Hertz outlets. Within the past hour I received an email receipt (attached) cataloging two day charges that were within $10 of the initial weekly rate I'd been quoted by Hertz / Priceline, but a line item charge of ~$200 for (Inter city fee). Here, I would invite any casual reader of this letter to place themselves in my position - processing mentally the various irritations I encountered. What might your viewpoint of Hertz thusly be? Please be further informed that it is not my intention to merely swallow the outrageous $200 nonsense-tax (inter city fee) that Hertz is attempting to extract from me. Instead, I shall take any and all steps within my legal rights to fight back. These include but shall not be limited to filing grievances with: Ripoff Report Better Business Bureau Arizona State Attorneys General Office Yelp Local TV and print Media I do understand that Hertz invests significant capital in advertising - presumably intended to generate a positive consumer impression of the company. Perhaps those in a position of power within Hertz may do the mental calculus in considering the negative consequences when consumers and other interested Parties are informed of the experiences such as those I've just articulated.

    Well as a matter of fact, while the city was busy getting rental cars And enterprise was placed me…read moreon a waiting list . Hertz saved my last two weeks and in fact I still have it. My vehicle was stolen and I needed transportation and they had one ready to go the following morning . I had to get a rental and insurance would only pay 40 dollars a day which Hertz came in at 38 dollars. Perfect . It's a 2019 with only 20,000 miles on it and I love it. Still haven't replaced my car so in the meantime, it's not so bad with this as my temp. I appreciate the staff and I've now had to extend it four times and I haven't heard a word about them needing it back yet . The staff are very accommodating and friendly and I would recommend them to anyone.

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.8(77 reviews)
    3.4 mi

    I cannot say enough about the exceptional service I received at Enterprise Mesa West on Broadway…read moreRoad during one of the most difficult times of my life. I am currently in Mesa Arizona advocating for my critically ill father who was just diagnosed with cancer and is hospitalized. In the middle of everything I was dealing with a rental car extension issue that was causing me enormous stress on top of an already heartbreaking situation. Keenan O'Rourke and Jeremy Strebel went completely above and beyond for me. They were compassionate, patient, and kind and they moved mountains to resolve my situation quickly so I could get back to my father's side where I needed to be. They did not just do their jobs. They showed genuine human kindness to a daughter who was running on empty and fighting for her dad. In a world where customer service can feel transactional and cold these two young men reminded me that there are still people out there who truly care. They treated me like a person not a transaction and I will never forget that. Keenan and Jeremy you have no idea what your kindness meant to me today. From the bottom of my heart thank you. If you are ever in Mesa Arizona and need a rental car go to Enterprise on Broadway Road and ask for Keenan or Jeremy. You will be in the best hands. Five stars does not feel like enough.

    Feeling upset about my recent rental experience. I was in an accident and my insurance recommended…read moreI rent a car from here upon their expense. I ended up having to pay a down deposit (which I expected) but was told if the vehicle was returned in good condition and the tank was full I'd get my deposit back. I must warn you, it's a scam. The blonde girl with pink eyelashes helped me but did not provide any information regarding my deposit or provided any further help regarding my returned rental. I've called four times total regarding my deposit, and not one single employee explained anything to me. After spending over $200 in daily insurance fees I only ended up getting back $20 out of my $100. Not until today did someone finally take the time to explain they took money FROM my deposit to pay for the rest of the duration on my rental. ( Which my insurance took care of originally) No one told me they'd end up taking my deposit in the end to PAY for the vehicle. I would have rather just returned the vehicle on an earlier day to refrain from paying more. They lack customer care and provide no information. I had to call four times for someone to finally tell me they took my money. Rent somewhere else, they lie here.

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    Silvercar by Audi

    Silvercar by Audi

    4.5(63 reviews)
    5.6 mi

    Late review... First…read moretime Silvercar user in Phoenix. This has got to be the easiest and quickest I've gotten a rental. From Sky Harbor, a quick shuttle ride to the Silvercar lot. Someone comes out and greets you, gets you set up. Pull up the app, scan the bar code and off you go. May have taken 10 minutes tops from the shuttle to on the road in an A4. Best experience I've had at a rental agency. All paperwork completed on the app beforehand saves so much time. Definitely not the last time I'll be using Silvercar, either in Phoenix or other cities with availability.

    I rarely write reviews, but I think this Silvercar location deserves it…read more Our original reservation was supposed to start a few days after our arrival at PHX, but due to complications with our ride. We decided to ask the Silvercar concierge if they had availability for a Q5 at that time. The reply was very prompt and they had a Q5 at that time. We headed to the Blue Sky Shuttle from terminal 4 which takes you to the Silvercar parking location. We had to scan the code on the Audi and it unlocked by itself. No lines, no counters! The staff were all very nice and courteous, they helped us with our luggage and off we went! The car was a clean and new Q5 with all the bells and whistles. It is an excellent car to take for road trips. The return was again no hassle and great. All in all it was a great experience costing less than what we would've paid for a fully loaded luxury car at another company. If I come to Phoenix again or another city that has Silvercar, I'll definitely use them!

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    Silvercar by Audi - Silvercar PHX team

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    Silvercar by Audi - A R I Z O N A ! ! !

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    A R I Z O N A ! ! !

    Hertz Rent A Car - carrental - Updated May 2026

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