This location was very willing to work with me on my rental. My company car was damaged in an accident and this is where the drivers insurance company sent me. Yes, it's just an enterprise but these guys were all very nice and very pleasant. Very good experience even when my car needed to be upgraded and even extended. When I returned the car, Mike was nice and got me closed out and on my way. read more

Enterprise Rent-A-Car - Car Rental Near Me - Tempe, Arizona

I had heard this location in a strip mall often didn't have the vehicles they said they would, but I took a chance anyways with the fallback plan of heading to the airport location. We wanted a standard suv for a roadtrip when one of our vehicles decided to illuminate its check engine light. I arrived and the woman at the counter was friendly and helpful. They did indeed have the vehicle I reserved and also offered a discounted upgrade to a larger vehicle, but we didn't need a large suv for this trip. The vehicle ran like a champ and had no problems on the trip. A different agent did the check-in upon return but there was a scuff/rub that they said was not in the checkout report. Luckily I had taken my own photos when I picked it up which showed the scuff as pre-existing. So my advice is to definitely take your own photos of the vehicle on checkout. I'm kinda surprised that that damage wasn't documented. I'm pretty sure the person checking me out noticed and documented several paint scuffs as we did our walk-around but that scuff never being documented on the vehicle is sus. read more

I was in a car accident and had to get a rental while my car was being worked done. J and Leah treated me with world-class customer service so much so that I highly recommend this location even if it's out of your way. They both went above and beyond to take care of my needs. It was, a very pleasant experience I personally will go to this location for all my rental needs from here on out. Great Job to Jay and Leah read more

Prior to our fleet vehicle being delivered we were instructed to pick up our interim vehicle from this location. When we arrived the vehicle selection was extremely limited (2 vehicles) as this location is located in the strip plaza on the side near Peter Piper. The 1st vehicle we picked up in the morning was the only vehicle option available to us so we had to take it. Note this was a vehicle that was going to be in our possesion for at least 1 month so it needed to meet our needs. We noticed another vehicle in the lot and asked about it and the service rep said that we could take the vehicle however no keys were dropped off. We were able to look inside and literally it looked like a family had been living in the car for a long duration. The service rep informed us that we could change out from the initial vehicle up to 3 times so he would informed us once he received the keys and got it clean we could swap (nice) When we got the call we returned back and thats where all the issues began. We noted that the vehicle was filthy dirty and needed to be cleaned. When we arrived to get the vehicle, we open the door and it showed signs that the vehicle's trash was pulled out but nothing was cleaned or wiped down. The new agent seemed reluctant but later said they would take the vehicle to Cobblestone so I sat in the lobby and waited... and waited. When they returned (some 40 mins later), i looked over the vehicle and saw the same grime on the outside and same spilled stains on the doors... Literally it was similac... How do I know, the can and bottle were in the backseat buried under the drivers seat. I was not happy but invested too much time so I took the vehicle as I needed to return to work. Over the next day I noticed a strong odor when getting in the vehicle and decided to inspect with greater detail and sure enough it was another pile of garbage under the seats and trapped around. At this point I'm irate and return to the location to discuss with the manager (who was actually there while I waited for the car's initial cleaning). When I showed them the vehicle they could only apologize. I wanted to express my frustration to the person who took the vehicle to Cobblestone as her attitude the 1st time around was very nonchalant to get it right the 1st time and my return back seemed like I was more of a nucince than anything. Because this location really doesn't have a wash station I was directed to take the vehicle to the location near Priest & Elliott as they were about to close. The Manager contacted the manager at the location to advise that I was coming and to clean the vehicle with extreme care. 4 star is really for the initial service agent (gentleman) who helped up and contacted us when the 2nd vehicle became available, but the overall experience was one of the worst ones we've had with a car rental location. We will avoid this location at all cost. read more

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Everything was perfect. The car was great and had tinted windows. Check in and check out was smooth. Customer service was above and beyond

Excellent customers service. The whole process was smooth. Evan helped me out and was professional and explained everything to me. I'll definitely be renting here again! read more

Second location I called and once again it goes to a recorded message "representatives helping other customers." On the plus side, Ashleigh was very helpful and answered my hundred questions. Give this girl a raise for being polite, helpful, and efficient AND a BONUS for answering the phone much quicker than the Priest location. Which, btw, is inaccurately listed on Yelp and on their recorded message that provides directions and had us driving in circles. read more

Worked with Jay from the Chapman collision enterprise on kyrene in tempe; he was awesome. There was a miscommunication with payment and he helped me get everything sorted out. The car was awesome as well! Thanks Jay for being so friendly and for all of your help!! read more

Great customer service and vehicle selection. They even allowed me to select from two similar vehicles available. Right next to a great coffee shop as well so that's a bonus. Everyone from getting the vehicle to returning it was very professional. Also, I like that they go through the inspection with you so there's no surprise charges. read more

Please do not go to this location especially if you're a person with color. I was racially profiled by the manager JACOB. I called prior asking what I need, when I get there I show him my identification which he asked for a second one (who does that) I rented here before for months. I guess that changed management so he told me that I couldn't rent the car with a certain card that I previously rented with at the same location. I told him to show me the email that stated he couldn't rent with the card. He spent 20 minutes looking for a email that was non existent. I went to another location after wasting money taking Uber there and ending up getting a rental with the SAME EXACT CARD. He was very rude. VERY VERY RUDE read more

I had a reservation made for the car through my insurance company close to a week prior, I arrived to picked up the vehicle and still had to wait almost an hour because they didn't have a car available, the person checking me in for the reservation failed to mention that, she told me it would be, "a few minutes because it was two other customers ahead of me" , but really a car had to be bought from another location, when the vehicle finally arrived, the car was on 64 miles til empty another inconvenience, so I had to stop and put gas in the car when I'm sure the person who bought it over passed by a gas station or two. Also, the car wasn't cleaned properly, it had stuck on sauce stains on the visors, which I wiped cleaned and the car smelled horrible, it smelled like nasty cats and had a stale stench, thank God I had no where to go, the car was parked the entire time due to me not being able to tolerate the smell. Enterprise has to do better, they have really gone downhill. The location was in Tempe, AZ located on 1801 E baseline rd. read more

I have been renting a car for the past 6 months from this location. During the holidays I misplaced my credit card that was on file and needed to cancel it and have a new one issued. I gave my temporary card number to the agent. I forgot to update my account with the permanent card number. So when it was time for the next payment, the card was declined. Your manager tried calling my cell phone throughout the day, but I was working and was not able to answer the phone. As a side note, my business is 4 doors down from this rental location. She then sent an extremely rude and terrible text message demanding the return of the car and that they were going to contact authorities. Immediately after sending the text she finally called my receptionist and gave me the message. I don't know why she didn't do that part first when I wasn't answering the phone. So I went in and dropped off the car and gave my new card information to pay the for the last week of my rental. Then I contacted the regional manager Nicole and left 3 messages. She never returned my call. The new manager that is running this place is terrible. Bring back, Ashley. She was kind and was great with the customers. Never had any issues. read more

Wow. Customer service to the max! When your car starts randomly leaking coolant on the freeway it's never a good thing, especially when your engine starts overheating. I was luckily able to park at a safe location and get my car towed to the car shop, but now I was left without a car to drive to work. I had used Enterprise in the past and decided to go with them again while my car was being repaired. Booking online was easy and I got a confirmation e-mail shortly after I made my reservation. When I got to the Enterprise office I received excellent service from David the branch manager who was very personable and thorough. The car itself had a shiny spotless exterior and was sparkling clean on the inside. Returning the car was easy as well. There is a Fastgas station in this shopping plaza which makes it easy to replenish the fuel that you've used up while driving. The associate here was extremely courteous and I had no problems with check out. While I didn't use this service for my latest rental, Enterprise does have offer pick up and drop off to or from any local location (Up to around 2 miles away). I don't have a lot of experience with rental cars so I don't know if this is a typical service but I appreciate that they have it here! Thanks for an easy and pleasant experience renting a car! read more

No one answers the phone, also good luck getting to the rental return place because this airport is a maze.

After being rear-ended on the hwy and having my truck towed to a shop, I needed a rental car. State Farm referred me here and after setting everything up for me, an associate, Evan, came to pick me up at my house so I could get my loaner. I visited their office 3 times during my truck's stay in the shop. First to get the car, 2nd to cancel the voluntary insurance I'd gotten for the first day of driving a new vehicle and the 3rd to return the car. Every time, Evan was super kind and efficient. I'd definitely rent from Enterprise again, and hopefully this location. Maybe next time I'll get a car just for fun! See ya there! read more

Terrible experience ,girl who worked there just not good very bad customer service, customer are not priority at this location I been a loyal enterprise customer for all my renting needs and now I won't be working with enterprise anymore read more

Excellent service! New employees come and go to these locations as they move up but this location continues to maintain high standards of excellence. Especially under the current manager. Thank you for always providing great service Austin! read more

Very friendly staff. Every second of our experience at this location was simple fast and professional.

Where is the negative star rating? I have been renting vehicles from enterprise all over the country for over 20 years and this location has been my worst experience ever. Paige the branch manger called me, texted, emailed, had the regional manager call and text me; them she Facebook messaged me also, all in the span of 8 yrs. My phone is off limits while I am at work so I was in able to respond to any of her forms of communication plus I didn't get any of them until I was off work. Not even going to bring up all the times that I spoke to other employees of this branch. However the thought of harassment floods my mind constantly. We had the rental car due to a car accident, we had some issues with our insurance, needless to say this was just the icing on the cake. Now we need to go rent another vehicle so the wife has a way to get around for another 3 days until she gets her van from the body shop. STAY AWAY FROM THIS LOCATION!!!!! read more

Awful experience. Had to use this establishment because Chapman Chevrolet uses them for "loaner cars" while one of our cars was getting warranty work done. Took an hour. Tried to force us to take the smallest cheapest car in their fleet. Made ME call to get an approval from Chapman to get them to pay upgrade charge (which they immediately did) as we have 2 very high end chevy cars. Paige the "manager" was awful. Very short and rude. I'll never go back there except to return their vehicle as long as she's there. Least it wasn't just us. We sat there for an hour observing her short rude attitude towards other customers and her co workers. --Michael. As to your response. Details are drawn out in my original review. Don't know how much more detailed or clearer I can make it. Simply look up my name to get your reservation number you are requesting. We initially took possession of your car on Monday August 28th. Douglas Peterson is my name. Should be all ya need. Thanks. Contact info is clearly in your system. read more

This location is understaffed, limited vehicles and the wait was over an hour. Nice people, but overall experience was less than perfect. I would rent at another location or choose another car rental company. read more

Rented a car from the one on az ave in chandler I wanted a compact car And they offered me a pickup truck No thanks After 20 min got a car but was slammed with all the hidden cost. Including a $200 deposit. They charged my card and told me it would be returned promptly when I got back 36 hours later it's still not in my account Even though I only owed them $191. They charged the card $391. Still no refund so pissed It was It may take 1-5 business days stay away from them read more

Rented a 2016 Nissan Sentra. Car smelled terrible of smoke, and had white dog hair all over the back seat. Car developed a 2 inch stress crack in the windshield due to temperature change and I was held responsible when this was environmental. Management at this location is not willing to work with customers at all. I paid the damage over the phone with credit card and it was never relayed to the damage center, so now collections are coming my way with more fees. I am totally unsatisfied all around. From the product to the customer service. Will never rent from them again. read more

I don't know what happened to this location, customer service was horrible I've been renting cars here for the past four years and I always satisfied with the service but this time for some reason the new management is not up to par I went to pick up my vehicle that I made the reservation and this manager major give me a hard time I'm the guy that pay with debit card Their policy is to show paycheck stub and a utility and I did that she refused to rent me the vehicle so I leave that store and I went to the one on Priest they just pull up my information that was save and didn't need anything they welcome me back and they just give me want I need....Bottom line is this location is horrible customer service you're wasting your time go take your business to another enterprise location read more

This location is making my group pay over $500 for a scratch that was there when we picked up the car and we even have proof of it. The worst thing is, even if we did cause the scratch there's no was it would cost $500! read more

Fast and friendly service. They got us set up with a rental truck and out the door really quick. Will definitely use this company again in the future. read more

John D is the best!!! I've been renting from Enterprise for years, I've always had absolutely great experiences, this past experience was top notch! From start to finish, John was pleasant, fun, super helpful, and overall just an awesome person and employee. I'm renting again tomorrow and look forward to another awesome experience! read more

So, apparently the reason they charge you $35 to if you return the car to a different location is because we had the 3-day special. The 3-day special has lots of restrictions. We had to pay $6 per day for an extra driver, plus gas. So, the initial quote of $65, tax included for 3 days, for an economy vehicle was far from right. We ended up paying $106, taxes and gas included without returning it to a different location. Get the 3-day special only if one person is driving, and you are returning it to the same location. Anything else and you end up paying double the quote. read more

Rented a vehicle from this location last week, as the closer to me Tempe Broadway office was closed. Excellent customer service and did not have to wait very long picking up nor returning the vehicle. read more

I always go through enterprise for rentals for work trips since they make the process so easy. Sometimes it is a hit or miss with them depending which one I go to since I travel a lot for work. They made it so so easy for me. So pleasant and great customer service. read more

I rented a car from this location for business trip and was pleasantly surprised by the quality of service at this branch. Evan was very helpful and it took under five minutes to get out the door! Upon my return their shuttle service was very convenient. Needless to say I was well taken care of and will do it again in the future. read more

I recently was forced to rent a car after a serious accident totaled my car. With all the complications from the incident, it was very nice that Selena, and her staff, went out of their way to accommodate me. From adjusting the deposit to what I could afford to finding a car that would be best suited to my condition, they were outstanding. Of the nearly hundred rental experiences I have experienced across the globe, this was the least painful and restore a bit of my faith in the industry. Very nice experience. Thank you. read more

Made a reservation for a car, showed up and no car!so they shifted me to another location, upon arriving was told I was on a waiting list. Horrible customer service! Beware! Gave no reasonable explanations. read more

WORST CUSTOMER SERVICE EVER! Don't bother, you will be treated much better at Hertz and they actually keep their promises.

Very good customer service after a rocky start with their call center. They made some terrible mistakes, but corrected them at the branch level. read more

Um talk about the nicest guys ever. David was quick and helpful. I needed to change some insurance info through enterprise and stopped by and it was super quick and convenient. The reviews were bad previously but it made for no lines I guess haha. read more

I have rented from this branch numerous times in the past and they have been great. Today I wanted to rent a car for the weekend and when i called the central reservation, they said that this branch has the weekend rate. I just called this local office, and Rachel could not be more non-caring. she felt out said that they do not offer weekend rates and when i asked i i could rent a car fore the weekend, she said that the are only open for ten more minutes and she is going to transfer me to one of her co-workres. I specifically asked her if she is going to transfer me to a co-worker or ventral reservation and she said that she will be transferring me to a co-worker in their local office, well, that was a lie. She transferred me to central reservation and when i called the office back, she would not pick up. Really? If you are so unmotivated to be there, then do everyone a favor and quit and go do something else. How can someone like that have a job in customer service? If a manager from this branch or at Enterprise care, pm me. read more

I have rented several times from this Enterprise. I rent cars semi-frequently and from other carriers as well. One of the employees was exceptional and I thought it would be worth recognizing. Tristan handled the transaction perfectly. He was helpful, communicated thoroughly, and could not have handled this transaction better. As we were getting in the truck we rented, he noticed the tire pressure sensor was on. We were okay waiting a few minutes to have it looked at and he was quick to get it checked. He bought us coffee from the coffee shop next door during the extra wait. He later retrieved us from the coffee shop next door when the truck was ready. I don't think I have received better customer service as far back as I can remember. His effort seemed unwarranted, as I made no issue with any of it and was totally fine with waiting. He pushed to make the entire experience pleasant just the same. I appreciate the added effort and I am writing this review a week later because I still remember his efforts. read more

We recently moved to the area and were in need of a car for about a week, we spoke to Ty and he is one of the best customer service representatives I've ever dealt with. He made sure all our needs were met, that we were comfortable with the car he put us in and completely took care of us. There is no car rental facility that can compare now. I will send everyone I can to him and will definitely be returning for any reason. Thanks Ty! read more

Excellent service. They had the type of vehicle I wanted. Check in was easy. Bringing it back was even easier. Daniel Streich was great. Would rent here again at the drop of a hat. read more