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    Enterprise Rent-A-Car

    3.2 (62 reviews)
    Open 7:30 am - 5:30 pm
    Updated 1 week ago

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    11 months ago

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    1 year ago

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    1 year ago

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    9 years ago

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    Enterprise R.

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    3 years ago

    Everything was perfect. The car was great and had tinted windows. Check in and check out was smooth. Customer service was above and beyond

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    2 years ago

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    8 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    4 years ago

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    7 years ago

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    9 years ago

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    3 years ago

    No one answers the phone, also good luck getting to the rental return place because this airport is a maze.

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    15 years ago

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    6 years ago

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    5 years ago

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    6 years ago

    Very friendly staff. Every second of our experience at this location was simple fast and professional.

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    7 years ago

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    9 years ago

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    5 years ago

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    6 years ago

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    6 years ago

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    7 years ago

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    5 years ago

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    6 years ago

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    6 years ago

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    16 years ago

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    6 years ago

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    7 years ago

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    15 years ago

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    12 years ago

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    7 years ago

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    9 years ago

    WORST CUSTOMER SERVICE EVER! Don't bother, you will be treated much better at Hertz and they actually keep their promises.

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    9 years ago

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    8 years ago

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    8 years ago

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    7 years ago

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    10 years ago

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    15 years ago

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    Page 1 of 2

    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    Ty at the Baseline shop is one of the best customer service reps I've encountered making the process painless.

    Mentioned in 3 reviews

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.6(49 reviews)
    3.5 mi

    Review for 1131 W. Broadway RD, Tempe, AZ 85282 We reserved…read morea car late at night for an early-morning pickup because we had to leave that same morning. We specifically booked a luxury SUV to ensure enough space for our luggage. When we arrived right as the location opened, we were greeted by a customer service representative named Ana, who had actually just left us a message as we were walking in. Unfortunately, she informed us that the vehicle we reserved online was not available. While this clearly wasn't Ana's fault and appeared to be an issue with the company's online booking system, we were understandably stressed since our departure time was approaching and we needed a solution quickly. Ana immediately stepped in to help. She asked if a minivan would work for us and said she would do everything she could to find one, though she couldn't guarantee availability. We left the location to figure out a backup plan, and about 20 minutes later Ana called to let us know she had secured a minivan for us. She truly saved the day--and honestly saved the company from what would have been a very poor review due to the misleading online booking experience. Ana was proactive, kind, and solution-oriented, and she is absolutely an asset to this business. We are very grateful for her help.

    Easy pickup and drop off, super friendly staff. Communicated with my insurance the entire time , I…read moredidn't have to do any calls to them, they handled everything perfectly.

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    Hertz

    Hertz

    2.2(19 reviews)
    3.8 mi

    Came here on Wednesday afternoon around 1pm. Keandre helped me and was super friendly. He even gave…read moreme a free upgrade. No people in front of me so no wait. Best part was no upselling or tricks like a lot of the Hertz airport employees. He even told me how to bypass the annoying AI chat customer service if I needed to contact them on the Hertz phone number. This guy gets customer service and no issues whatsoever with this location. In and out in 10 min. You do have less selection and the cars are stored in a normal strip mall parking lot. I can't speak for coming here when it's the weekend or more packed. If you have your heart set on the car in your reservation, look elsewhere as the nature of these small locations is you basically just get what's available that day. Go to the airport location if you are very picky about your cars.

    At this point, this isn't a one-off issue -- it's a pattern…read more I reserved a full-size SUV (suburban class) months in advance, which is more than enough time to have the correct vehicle available. To try and avoid the usual issues, I even had an executive customer service representative (Laura S.) reach out to this locations manager two weeks prior to my rental to ensure everything was set. None of it mattered. I still arrived and was given a Ford Expedition instead. This has now happened multiple times with different hertz locations, so clearly reservations -- even with corporate involvement -- don't mean much at this location and others. The condition of the vehicle made it worse. It was dirty, worn, three different brand of tires and had over 60,000 miles on it -- not even close to what you expect when paying for that class of vehicle. Here's the part that really pushed it over the edge: I returned the vehicle to the airport location, and somehow I was charged a cleaning fee. That's right -- I was given a dirty vehicle and then charged as if I returned it that way. As an employee stated it's just big and dirt baked on by the Arizona sun. On top of that, trying to contact the location was a joke. Calls were being unanswered or immediately hung up. Between the wrong vehicle, poor condition, lack of accountability, and being hit with an unjustified cleaning fee, I'm done. I've already canceled multiple future reservations in 5 different cities and will be taking my business elsewhere. If you actually expect to receive the vehicle you reserved -- or even a clean one -- I would strongly suggest looking at other rental companies.

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.5(79 reviews)
    4.4 mi

    Honestly didn't expect much going into this, but Enterprise came through. Rented a vehicle for a…read morefamily trip out of state and the experience was super smooth. The gentleman who helped me, Walter, was great. He was genuinely helpful and easy to work with. At pickup, we went through the pre-inspection fairly thoroughly, which I appreciated because it felt like he actually cared about making sure we were on the same page before I drove off. Then, he offered to wash the car down and fill the tank to full before sending me on my way. A small gesture, but it helped saved me a couple stops & time, which helps if you're traveling with family..

    Unfortunately, I have had much better experiences renting here at this location, but not this time…read more Companies have scaled back since the pandemic, and just getting the proper amount of people to work is a major challenge these days. Enterprise is no different. Clearly, the two employees were struggling to keep up on a weekday morning. Even with the higher demand renting cars. With the many traveling fans for the spring baseball training and warm weather seeking winter revelers. So, I called and I had asked for the ride where Enterprise (advertises) says, "We'll pick you up!" I was told 10:30 am would be ok. My requested hotel pick up time (10 mins. drive away). So, no driver employee shows up as said. I called again and now it's a one hour pick-up time window. Rental reservation is for 11 or 11:30 am. A suggestion was made from an Enterprise employee in taking Uber and that they'd pay or reimburse me for it. After my many requests, they never did that. Disappointing. All 'feel good' talk spoken here, instead of real action. They're nice, but uh... I mean come on guys, really?! Secondly, once awaiting in front of three other rental pick-ups, I still truly waited 45 mins to 1 hr. to receive what was a dirty, poorly maintained '24 Toyota RAV4 with ripped flooring - driver's side. Apparently, they were low on vehicles and this location was caught unprepared? On the positive side, this was given as a (free) "upgrade" from the FULL size reserved. Hopefully, next year will be better when I return? They've tryed but it's not enough. Not for these prices.

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    Enterprise Rent-A-Car
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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.6(149 reviews)
    4.0 mi

    The only location I ever go to! I love the employees they are so kind and always remember my name…read moreand little things about me! :)

    I am extremely frustrated and disappointed with my experience. This was honestly one of the most…read moreunprofessional and stressful rental situations I've ever dealt with. I arrived expecting a smooth pickup, only to find the car left outside with no key. No instructions, no proper handoff--just a car sitting there that I couldn't even use. It completely disrupted my plans and ruined the start of my trip. What made things worse was the so-called "customer support." Calling in did absolutely nothing. I was passed around, given unclear answers, and it felt like no one actually knew what they were doing or saying. Instead of resolving the issue, I was told to go all the way to the airport to switch cars--something that should have never been my responsibility in the first place. I ended up wasting hours of my time both on the phone and in person, going back and forth in 100-degree weather, trying to fix a mistake that wasn't mine. The lack of accountability and organization is unbelievable. The phone service is completely unreliable, and the in-person experience wasn't any better. This situation could have been avoided with basic communication and professionalism, but instead it turned into a stressful, time-wasting ordeal. I expected much better service, especially from a company of this size. This experience has completely changed my perception, and I would not recommend dealing with this level of disorganization and poor customer care.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
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    Enterprise Rent-A-Car - carrental - Updated May 2026

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