We did the Grand Canyon and Sedona day trip tour with Cynthia, our tour guide/driver. The trip was…read morevery nice and we learned a lot from Cynthia who is very knowledgeable. It was a very long day so be prepared if you want to go. The seats in the van are small so a large person probably could not do it there were 10 passengers. The passenger seat seats were like this: front row seats-3 across, 2nd row-2 across, 3rd row-2 across, back row-4 across. There was 1 cup holder per row and there was wifi and phone chargers. An ice chest with bottled water was also provided . gratuities are not included. We had a nice day but you are in the van traveling most of the day

The Grand Canyon and Sedona tour was incredibly amazing. The scenery was so beautiful and the…read moreentire day was one we'll never forget. Being at the Grand Canyon was wonderful and beautiful and just a feeling of wow. Our tour guide, Patrick, was extremely knowledgeable, informative, patient and a lot of fun. He made the tour including lunch on the Navajo Reservation very special and enjoyable. He took us to all the good viewing spots at the Grand Canyon and even helped us get very good pictures. I'd definitely recommend touring with this company. If you can request Patrick as your tour guide, you definitely won't go wrong. Thank you Patrick! From: T and Paul (3/18/26)

Trip to Madera canyon with Daniel on bus 520. Good ecosystem. Daniel was a very nice driver.read more

Stephanie Braxton was my driver and she was Knowledgeable, Kind and easy to understand. I went…read morefrom Las Vegas to Tucson AZ. I was very comfortable. today is Christmas Eve and I feel relaxed riding. I'm excited to plan a trip with Flix. I'm impressed. Thanks Stephanie Braxton YOU ROCK!!

Loved Jared's guide style! He is so fun, funny, and entertaining, so knowledgeable, and so…read moreaccommodating! We learned a lot about history and had a ton of fun, meeting new people along the way. Looking forward to the holiday light tour

My friends and I went on the Murder & Mystery True Crime Tour with Jarod, and it was phenomenal. If…read moreyou have locals or visitors on your tour, you will learn some Phoenix history and be entertained. The Winnie Ruth Judd murder house was my highlight of the tour. I've read multiple books on the case, and I still learned so much! Highly recommended for the authenticity, research, and storytelling. This is the tour you want to go on in Phoenix. Accept no substitutes.

Buses may be older however as a driver I found no major issue…read more They are very safety minded Good size number of buses and I see quite a bit of potential

Worst bus company of all time. On the way to Vegas from Tucson, AZ a tire popped when they were in…read morevisibly poor condition before we left. On our way to Lake Havasu last year a bus didn't have A/C. Always late to pickup and always later arrival time than suggested. Do not recommend.

If I could give NO STARS I would. Absolutely little to no…read morecommunication. the bus was scheduled for 2pm, then after calling and trying to receive a response I was notified it would be EIGHT pm. Around 7:30pm after not hearing back, I contacted them again and was notified "the bus wasn't fixed in time so we won't be leaving until SATURDAY". It's not only unprofessional to withhold information like that, it's unprofessional a customer has to hound the business after the bus is delayed six hours. I will be asking for a partial refund and I'd highly suggest not being in this industry if you do not know how to properly manage clients nor communicate which are the TOP two minimum requirements in the hospitality industry. I wouldn't book with this company if you want to just be hanging with little to no information to a company who has no problem taking your money. Never.again.

Servicio al cliente Pesimo Falta de profecioanismo…read moreHorario pala patada llegan a la oficina cuando ellas quieren. Esta uno como cliente espere y espere y espere A esto si le pueden llamar trabajo... Van muy sin ganas Mejor ay que dedicarse a algo mas A algo que les guste Bueno talvez eso es lo que les gusta Hablarle fuerte al cliente Saludos Gracias

Wonderful drivers! All so helpful and nice Thanks for getting the Brecksville Bees to and from…read moreall the games!!! John and all the others were first class

Our school rented bus from Tour West America for our 9th Grade trip to Long Beach, California from…read moreTempe, AZ. My interaction with Jackie Robles was OUTSTANDING. She answered all my emails promptly and was most helpful. Our problem began when the bus arrived and I was told by the driver that when he arrive to pick up the bus he was assigned he was told there was a bus change and he was to take the "older" bus instead of one of the 2 newer buses, one of which was assigned to us. I was later told in an email by Jackie that our bus had been checked out and it was ready to go. She also let me know she was told we were assigned one of the newer buses. I had asked in advance to please be sure the DVD player was working and in good condition for our two 7-8 hour trips (to and from) and was told by Jackie it was working great and that she had gone down to the mechanic and was told it was in great working order! Of course, that was on the newer bus we were supposed to have been on. Mind you, we had 52 9th graders on the bus WITHOUT any digital devises. The DVD player was to be our help and saving grace for the 7-8 hour trip. And yes, the DVD player did not work. After 4 hours on the road and two calls and 1 email we were told we needed to purchase a battery for the remote and that could be the problem. After two extra stops we were able to purchase a battery and the DVD finally began working. Our biggest problem was not the DVD player, it was the fact that the A/C did not work properly. Inside the bus the temperature remained between 90-95 degrees. Basically, we sat and sweated the entire drive. This too was relayed back to the main office and two times the mechanics called and had the drive try something to fix it. We were told by the driver he did everything they asked and it was still the same temperature. I had asked via email and via a phone call, if our driver could take the bus to some place while we were in Long Beach and was ignored. The driver had from 8:30am on Friday when he dropped us off until 12:30pm on Sunday to have the A/C repaired. When the "GM" emailed me on Monday, I was told they were aware of the problem and they need to review for the future not to let the older buses be used in the hot months. Unfortunately, it was not a priority for the Tour West America to have this done for us but instead thought it was better to email me and let me know how sorry they were and that they would give us an additional 10% off our cost. Of which, I turned down stating that it was not sufficient for what we were put through. I was then told in yet another email that they would give us 20% off AND if we booked next year's bus rental with them (another $4K) they would guarantee us a newer bus. Yep! I get it. Pay the almost $4K this year for a bus with virtually no A/C, book again next year with them and agree to pay the $4K again and we will be sure to get you the newer bus you should have had this year - count me in... said no one! In my one last attempt to help them understand what it was like, I gave the word picture of working while sitting in a car with the air on but never cooling the car more than 90 degrees and having to do that for 2 days. And then having the boss tell you, there is no compensation for that treatment but if you stay working for the company another year they will guarantee you a office where the A/C will work fine. I take it they are so busy something like this is not that important. Please do not use Tour West America for your bus rental. It is just not worth it.

What a vibe! This live dance show has you interacting on the pole. Enjoying the show! All while…read moreenjoying your beverage of choice. Ending at 50 shades of Rose

Such a fun experience! The drag queens were so friendly and interactive. We did the option to do…read morethe bus with other groups which was cheaper and no regrets doing this! We still got plenty of attention from the queens. I wish it was a little longer, 1.5 hours went by quick.