1. Tour West America

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Phoenix, AZ

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Tour West America

3.3 (4 reviews)
Closed • Closed

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Arizona Southwest Shuttle

Arizona Southwest Shuttle

1.9(32 reviews)
1.7 mi

Not getting off to a very good start. I'm here for my first shuttle ride from Phoenix Sky Harbor to…read morePrescott Valley. My reservation is for the shuttle that leaves at 615 am. It is now 625 am and there is no one at the desk, not is there any shuttle can in sight. There is a sign at the desk giving a phone number to call if I need assistance between the hours of operation and telling me to call "7 days a week, 24 hours a day" but it just rings and rings. At almost 630 a girl walks up and tells me the shuttle doesn't usually get here until "about this time." I informed her that the person who I personally spoke to the day I made my 6:15 am reservation probably should have mentioned that. The website says passengers need to check in 15 minutes prior to departure. My departure was scheduled for 615 am. The desk doesn't even open until 615 am and the shuttle doesn't "usually" arrive until 630. This means I'm sitting around for 30 minutes. Not ok. Shuttle finally departed at 633 am. The driver is super friendly and got me there in 90 minutes. So, ended up ok!

There really isn't much to say here. This is a budget SuperShuttle. Their vans aren't as new and…read moreshiny, but the A/C works and the drivers are friendly. And you save 10% compared to SuperShuttle. What more could you want? I paid for a round-trip, so when we returned all I had to do was call the dispatch number and let them know we were at baggage claim. They directed us outside, and a few minutes later a van showed up. Easy peasy.

Groome Transportation

Groome Transportation

2.3(8 reviews)
1.7 mi

Groome Transportation Flagstaff was perfect. Spacious, comfortable, and the driver, Jessica was…read moreprofessional and on time. Would book again.

I paid $134 round trip for Groome between Flagstaff and Metro Center, and unfortunately both rides…read morewere uncomfortable enough that I don't plan to use the service again. On my return trip, the 3:30 PM shuttle was delayed until approximately 3:55 PM because of traffic. I understand that traffic happens, but there was no proactive communication about the delay. I had to call Groome myself to find out what was happening and then call again to get an estimated arrival time. I had been waiting at the pickup area in extreme Phoenix heat, so having an update would have been especially helpful. The seating has also been extremely uncomfortable. On my return trip, there are only three passengers sitting across a four-seat row, yet I still don't have enough usable space to sit comfortably and have been sitting partially on a seatbelt buckle. For a trip of this length and at this price, I expected a much more comfortable experience. I also approached another Groome van while waiting because I wanted to make sure I was getting on the correct shuttle. The driver asked where I was going, and when I said I had a reservation for Flagstaff, he simply responded that the van was going to Prescott "stupid". The interaction felt unnecessarily curt when I was simply trying to make sure I was in the right place. Between the high price, uncomfortable seating on both trips, the delay with no proactive update, and the customer-service experience, I'm very disappointed. For $134 round trip, I expected considerably better communication, comfort, and service. I'll be looking for other transportation options in the future

Phoenix Sky Harbor International Airport - PHX - The plane is coming right at us... I picked the wrong week to stop sniffing glue

Phoenix Sky Harbor International Airport - PHX

3.3(3.6k reviews)
1.8 mi

Friendly staff! Efficient!! Makes Denver airport and others look like a pile of manure. Flying…read moreback home to Michigan I always choose Southwest so that means I fly out of terminal four. I have TSA precheck so I fly through and don't have to take off my hokas which is a giant pain in the YOU KNOW WHAT. airport is comfortable. I used to go to La grande Orange which is a great spot in Phoenix but your airport location needs some help. Now I go to "sip" and I love it. They actually have a nice atmosphere and delicious coffee with breakfast sandwiches. Gates are VERY CLEAN. when my family comes to visit me I pick them up and it's easy because the signs are very clear. Traveling to other airports can be confusing and I might cry. Our layout makes picking people up very seamless. BARBS EXPERT ADVICE: park at the phone waiting area until your person is at baggage claim getting their bag. When you know if they'll be south or north THEN YOU DRIVE. no getting scolded by airport cops. Barely any traffic. Was there the other day at 1 pm and it only took five minutes for drop off and back on the freeway. Sky harbor you do a good job.

I've flown through PHX Sky Harbor many times for layovers, and today it was my final destination…read more If you don't already it's huge! What I love about it is the variety of food ootion and the modes of transportation within the terminal and to other terminals. Signage is great and easy to ready. My layovers also twnd to be more on time here than many other Hub airports.

Photos
Phoenix Sky Harbor International Airport - PHX - Entrance to the one of the art displays.

Entrance to the one of the art displays.

Phoenix Sky Harbor International Airport - PHX - Empanadas & cocktails by the D gates

Empanadas & cocktails by the D gates

Phoenix Sky Harbor International Airport - PHX - Business

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Tour West America - tours - Updated October 2026

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