1. Tour West America

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Phoenix, AZ

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Tour West America

3.3 (4 reviews)
Closed • 9:00 am - 5:00 pm

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Arizona Southwest Shuttle

Arizona Southwest Shuttle

1.9(32 reviews)
1.7 mi

Not getting off to a very good start. I'm here for my first shuttle ride from Phoenix Sky Harbor to…read morePrescott Valley. My reservation is for the shuttle that leaves at 615 am. It is now 625 am and there is no one at the desk, not is there any shuttle can in sight. There is a sign at the desk giving a phone number to call if I need assistance between the hours of operation and telling me to call "7 days a week, 24 hours a day" but it just rings and rings. At almost 630 a girl walks up and tells me the shuttle doesn't usually get here until "about this time." I informed her that the person who I personally spoke to the day I made my 6:15 am reservation probably should have mentioned that. The website says passengers need to check in 15 minutes prior to departure. My departure was scheduled for 615 am. The desk doesn't even open until 615 am and the shuttle doesn't "usually" arrive until 630. This means I'm sitting around for 30 minutes. Not ok. Shuttle finally departed at 633 am. The driver is super friendly and got me there in 90 minutes. So, ended up ok!

There really isn't much to say here. This is a budget SuperShuttle. Their vans aren't as new and…read moreshiny, but the A/C works and the drivers are friendly. And you save 10% compared to SuperShuttle. What more could you want? I paid for a round-trip, so when we returned all I had to do was call the dispatch number and let them know we were at baggage claim. They directed us outside, and a few minutes later a van showed up. Easy peasy.

Groome Transportation

Groome Transportation

2.3(8 reviews)
1.7 mi

Groome Transportation Flagstaff was perfect. Spacious, comfortable, and the driver, Jessica was…read moreprofessional and on time. Would book again.

I paid $134 round trip for Groome between Flagstaff and Metro Center, and unfortunately both rides…read morewere uncomfortable enough that I don't plan to use the service again. On my return trip, the 3:30 PM shuttle was delayed until approximately 3:55 PM because of traffic. I understand that traffic happens, but there was no proactive communication about the delay. I had to call Groome myself to find out what was happening and then call again to get an estimated arrival time. I had been waiting at the pickup area in extreme Phoenix heat, so having an update would have been especially helpful. The seating has also been extremely uncomfortable. On my return trip, there are only three passengers sitting across a four-seat row, yet I still don't have enough usable space to sit comfortably and have been sitting partially on a seatbelt buckle. For a trip of this length and at this price, I expected a much more comfortable experience. I also approached another Groome van while waiting because I wanted to make sure I was getting on the correct shuttle. The driver asked where I was going, and when I said I had a reservation for Flagstaff, he simply responded that the van was going to Prescott "stupid". The interaction felt unnecessarily curt when I was simply trying to make sure I was in the right place. Between the high price, uncomfortable seating on both trips, the delay with no proactive update, and the customer-service experience, I'm very disappointed. For $134 round trip, I expected considerably better communication, comfort, and service. I'll be looking for other transportation options in the future

Tour West America - tours - Updated October 2026

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