Awesome experience! I enjoyed the online check in process. I liked being able pick my car online…read moreand skip the counter. The car selection was awesome with nice premium options.

The staff was so friendly. The car was so beautiful and comfortable and the price was very…read morereasonable.

Based on my Yelp photos, I've rented here a couple of times and I have to say, for an experience…read morethat can usually be very painful (renting a car, that is), the team at National Car Rental at PHX do a great job. Most recently, I rented a car for a week and after taking the train to the rental car center, I was able to skip the desk and head straight to the Emerald Aisle to pick any available car. I would highly recommend setting up an account with National and taking advantage of this.... being able to skip a line at the counter is a blessing. In any event, we went to the aisle, picked out our car and were off after a brief stop at the gate to check everything. Return was also quick and painless. Josh did a thorough inspection of the car, which we returned with a full tank and in pristine shape, and we were on our way in no time. It's amazing how frictionless the experience can be, as opposed to how awful other companies (I'm looking at you Hertz) can make it. I highly recommend National.

Fantastic service and great car from all the team at National Car PHX Airport. This is my go to…read morecar rental. Thanks!

Adj: Remarkable So…read moreit's remarkable bc it was a surprisingly smooth experience that we had compared to others' reviews. It's not remarkable as in extraordinary. We got to the counter after arriving and then taking the sky train to the rental center. The line was short at the time (it built up after we got there) and we were getting our car pretty quickly. I believe I reserved a compact SUV and we got a VW Taos and it drove well enough even though going up some hills it struggled a little bit, but it had good fuel economy. Overall, the car was in good shape, drove well, and the return back to Fox was smooth and the agents we interacted with were all friendly.

First off...reasonably priced. Arrived at Phoenix airport,…read moretook the sky rail to car rental, checked in paid for rental. Charged a refundable deposit of 150.00. The vehicle was nice looking, a little dusty. We only rented for 2 days. Brought back checked in and received our deposit back the next day.

We rented a vehicle from Alamo at Phoenix airport and service was exceptional! A special thank you…read moreto Ethan and Chuck who assigned us our vehicle and Tony who worked the gate. Aaron at checkout was also a tremendous help! We will definitely rent for Alamo again!0

Don't know how many times I have used Alamo for rental car service and this time my experience with…read moreAlamo was still excellent as expected. [Price]: I booked an intermediate car (Toyota Corolla or similar) via Costco Travel and the initial quote was approximately $108 for a 9-hour rental. [Process]: Alamo offers an online check-in process. Once completed, I was able to go directly to the car pickup line at the rental car center and skip the self-service kiosks and counter. Alamo is located at the Rental Car Center and our party took the PHX Sky Train to get there. I showed the staff my reservation confirmation and was able to choose any available cars in a specific row. I ended up with a Chevy Malibu. Before driving out of the exit gate, travelers need to show their driver's license and the credit card used to book the car. The return process was very straightforward. I simply parked & a staff member scanned a code on the car - that was it. [Conclusion]: Another smooth experience with Alamo and I am sure I will be using them whenever I need to rent a car again.

In and out in less than 15 minutes. Never fails with Enterprise as I visited Phoenix and needed a…read morerental and Enterprise is located at the airport rent a car center and the process was a breeze. Great customer service that verified everything and got us going after checking in and directed us with simple directions. Down the escalator and was immediately greeted by another team member showing us which cars we may take and straight out of the airport within 15 minutes. They make getting into a car and returning a car a breeze and truly hassle free.

Very good experience renting with PHX airport Enterprise…read more Price was reasonable and I loved the well maintained Chevy Equinox AWD I rented. Both pickup and return were seamless. Happy to rent from here again.

This hertz is located right in the airport. I'm a gold member and really don't see any perks to it…read more Not even a courtesy fee waived for being 45 mins late on dropping my car off which is fine. They do add an additional 29 dollars to your total rental. Also it's 18 bucks to simply rent from the airport. You can check in on the app and it will direct you to your vehicle. They have a directory which will clarify which area to pick a car. Honestly they were all the same whether gold or not. You pick a car and drive out. Upon exit they ask for your driver license and give you your rental contract. Dropping off was easy as well they simply instruct you to leave the keys and a receipt will be emailed. Don't forget to take a pic of mileage and gas just in case. Car was clean and decline the fuel through the app it's much cheaper at gas stations.

Super Chaotic! One location closed on us even with reservation. No clear instructions no clear…read moredirection. Getting someone on the phone is impossible!!!!!! I spent 2 hours making sure my husband didn't have to spend a night in Arizona due to communication issues. If your first timer on car rental don't use them! We were first timers and we were stressed! During this experience I was able to get Experian on the phone immediately and tried to help me even though I wasn't renting with them! Just take that into consideration when choosing who to rent with!

2.5 hr wait for car on Saturday afternoon They had manager…read morecome out and apologized but didn't add any more agents 100 + people in line

This is an update to my last update. More than a month later NO ONE has responded. Budget did give…read moreme a refund for 2 out of 8 days of my rental. When they first offered it, I turned it down. It wasn't enough. They gave it to me anyway. Sky Harbor is complicit in that they never even acknowledged my complaint to them. So much for the friendliest airport in the country. They basically gave me the Don't rent from Budget. Like so many corporations today, they don't give a crap about the people who hold the money. Use anyone else, just not them.

The process of booking it's straight forward, the issue is waiting and hour or 2 to get the car …read more There is only one person in the counter with the amount of people at least minimum two or three employees.

I stood in line for over two hours waiting to pick up my van. During this time, I had 10 kids with…read moreme who were hungry and tired. This level of delay is completely unacceptable. Waiting more than two hours just to pick up a vehicle is beyond reasonable, and I will never use your company again. I will also be leaving a detailed review on Google, TripAdvisor, and Yelp to share this experience. I hope you take this feedback seriously and address these issues for future customers.

Like many other reviewers that have been bamboozled the efficiency of Thrifty Car Rental is…read moreinexplicable. Understaffed at America's friendliest airport and one of the busiest counters, is downright disrespectful & unethical. THE APP to sign in may or may not work even if you arrive an hour prior to your reservation. THE GREED. Everybody is taking advantage of the consumer!! See the image. It's 10:05 p.m Single employee. I'm number 42 in line and their are two dozen more behind me. But hey, instead of corporate hiring more staff for the late night shift, they will charge the consumer $27.99 to skip the counter. Seriously? So now I have to work two additional hours of overtime to not waste time in a line that should be fully staffed?! The corporate greed is unpalatable. Oh, and if they weren't being slick, full disclosure such as " This location is under staffed. Wait times can exceed 1+hour we have a skip the counterfee for $27.99 which may or may not work. Even when we textex you 24 hours in advance to check in that does not mean that you will be cleared by the time you arrive." Then the consumer can make their own decisions. Transparency on their website is a farce. Literally, be forewarned

Fernando was Welcoming and Helpful. I booked via 3rd party and prepaid for the 6 day rental. He…read moregot me checked in, went over coverages and how to avoid extra charges. He asked if I was happy with the small SUV I selected and a few other options I could upgrade if I'd like. He was friendly offering, but was not pushy. My Chevy Trax was perfect. It came with a full tank and I returned it with a full tank. The return was smooth, easy and no extra charges, fees, and no issues.

I can't say enough about Az Ride solutions, my Volvo semi broke down while on the way to Nevada and…read moreI needed a rental asap while it was to be worked on! I reached out late at night not expecting a reply but Not only did i get a fast and courteous response the availability and pricing were explained and they were able to accommodate me for almost a week ! the car was economical and immaculately clean A++++ would definitely recommend world class customer service

Great experience with AZ Ride Solutions! Easy booking, friendly staff, and a clean, reliable car…read more Transparent pricing and fast service made everything stress-free. Highly recommend!