Easiest process of getting a car. Stephanie helped us get the car quick and a nice one too. Best…read moreplace to get a rental for a quick work trip. Would recommend five start

I had an excellent experience with National Car Rental at Phoenix Sky Harbor, and one employee in…read moreparticular really stood out. I believe her name was Alexis or Alex, I apologize if I'm remembering it incorrectly. The first time I interacted with her, I had a lot of extra baggage, and without hesitation she helped carry it all the way to my rental car. The second time, I was dealing with an issue involving my travel agent and rental reservation, and once again, she went out of her way to help me get everything sorted out. Both times, she was nothing but smiles, positivity, and genuinely great customer service. She made stressful travel situations significantly easier, and experiences like this are the reason I have such a positive impression of National. Employees like her are an incredible asset to the company, and I hope she gets the recognition she deserves.

Excellent customer service at this PHX Alamo airport location. The Manager Ryan was outstanding! We…read morehad an issue with a tire and he took care of it right away. We had to call Alamo Roadside Service and they were excellent. Responsive and great with follow up. Also, Mike at the counter and Lataya at the return area were fantastic too. Alamo is superior to any other car rental company!

Even though it told me I could skip the counter when I arrived. I was informed that because my…read morereservation was made less than 24 hours ago as in about 12 hours ago. That I could not skip the counter. Won't even allow me to use the only working kiosk (others broken) Ridiculous Stick w Avis or others

I Just had to write a review on behalf of the customer service I received from AZ Ride Solutions…read more I was in a bit of a bind as my car was in the shop and I needed transportation to get to work. I called AZ solutions, they were so helpful and friendly. They offered me a same-day car rental. It was a clean, reliable and hassle free process. Such great communication and no extra hidden fees. I would definitely recommend them. I will definitely be using them again.

I can't say enough about Az Ride solutions, my Volvo semi broke down while on the way to Nevada and…read moreI needed a rental asap while it was to be worked on! I reached out late at night not expecting a reply but Not only did i get a fast and courteous response the availability and pricing were explained and they were able to accommodate me for almost a week ! the car was economical and immaculately clean A++++ would definitely recommend world class customer service

Great customer service from Enterprise at the downtown Phoenix (7th street) office!…read more I arrived a day early for a conference and rented a car at the airport to explore the surrounding towns. I got lost a couple times and put a lot more mileage on the car than planned, but it was an unlimited mileage rental so that wasn't a problem. The downtown office was a lot farther from my hotel & office than I realized, and the weather on Monday were approaching the (usual) 100+ temperatures. I really wasn't looking forward to walking to the light rail station (much less all the way to my office) at 2 in the afternoon. Alejandro offered to comp me for an Uber and when I noted that my company's regulations wouldn't let me put the Uber app on their phone, he offered to call me a cab and comp me that amount instead. That was pretty cool of him! I waited inside the air-conditioned office for about 10 minutes and Alejandro gave me periodic updates on the taxi's ETA until it arrived. I'm very impressed with that level of service. Thanks, Alejandro!

Customer service and care for what is needed! The car I reserved wasn't available. Management…read moregave me a temp vehicle while they searched for what I needed. The next day the vehicle was found and discounted for my inconvenience. Great crew that goes above and beyond! My vacation rental was awesome and satisfying! Keep up the great work!

May 8, 2026 - After waiting in line at Budget for 42 minutes and seeing no line at Sixt, I went for…read moreit. In less than 10 minutes I had several questions answered and a SUV in the same size/class for the same price! Thank you Manny/Mansour for your assistance. I looked and a couple of those in line at Budget ahead of me were still waiting there. I could've save an hour or more if I'd gone to Sixt initially. Thanks Sixt!!

We rented a BMW luxury sedan for our trip to Scottsdale. Upon arrival at Phoenix Skyharbor, we…read moreproceeded to the Syxt counter and after the usual admin procedures, our rental was shiny, beautiful and ready. The attendants at the airport were very courteous and efficient. The car performed perfectly throughout the entire time we were in Phoenix. Upon return, a superb attendant by the name of Uryia made us feel like VIPs as we brought the car back. Smile on her face, quick and thorough return, and her attitude and attention made this perhaps the best interaction with a car rental agency ever. Good on Syxt.

Listen to the bad reviews we are telling you the truth!! This is a horrible company to rent from!!…read morewhen we rented yes we also had long wait lines, I denied rental insurance and they still tagged it on, and I had no clue until I returned the car. They don't listen to you. I left my personal belongings in the car when I returned and rode the train and was like where is my purse. I had to go all the way back, went to the car. They had already moved. It spoke to a manager. he went by himself, and he stole three of my credit cards and had the audacity to use them!! this is a very very dishonest company and I complained about that and they could care less!!

The only positive experience I had with Fox Rent A Car at Phoenix Sky Harbor was Juan, who was…read morefriendly, helpful, and professional. Honestly, Juan deserves to work for a much better company. When I returned the following day to pick up my rental, I was directed into a line with an employee who looked a Temu Kevin Hart. From the looks and demeanor he was giving me, I could tell the interaction was not going to be pleasant. He opened with, "How can I help you?" I told him I had a reservation, and he responded condescendingly, "Well, you do know I need a driver's license and credit card." That set the tone for the entire interaction. What followed was an extremely frustrating experience involving management, conflicting information, and misinformation regarding their payments policies. When I questioned what I was being told, the manager did not resolve the situation professionally and, in my experience, was not truthful about what had been communicated or what the company's policy actually was. He also made my son late for his baseball game. Juan was the one exception and deserves recognition for actually providing the level of customer service you would expect. Unfortunately, my experience with the other employees and management was enough that I would not recommend Fox Rent A Car at Phoenix Sky Harbor.

Uncaring staff second time in two weeks did not have a car that I pre ordered and paid for. Don't…read morewaste your time, rent a car ANYWHERE ELSE BUT HERE. Warning!!

Booked a Reservation , Went down to there as they were close to my house. They did seem a little…read moreshort handed but Phil took care of me. Seems like they are always working on 5 tings at once. Phil was great & got me in and out as fast as he could.

Good place to go if you need a last minute rental car. They accept multiple forms of payment, not…read morejust a credit card. They also pick up within a 15 minute radius. I explained my situation and they were able to get me a good deal. Would highly recommend going here if you're in a dire situation for a rental car in Phoenix

Was looking for a car last minute and i was able to stumble across this place and Rasty! He helped…read moreme out tremendously with getting a car and i'd give him 10 stars if i could!! He made everything so easy and simple and this vacation wouldn't have been the same without him, so thank you again!!

These people are pretty good. Quick and to the point,…read moreanswering all my dumb questions with a smile. Out of the terminal a few quick questions and into the car. We got to choose between a dozen cars...that's new to me. The car was clean and drove as expected. Return was even faster. Just get your stuff and walk off. Last words...next time.

In and out in less than 15 minutes. Never fails with Enterprise as I visited Phoenix and needed a…read morerental and Enterprise is located at the airport rent a car center and the process was a breeze. Great customer service that verified everything and got us going after checking in and directed us with simple directions. Down the escalator and was immediately greeted by another team member showing us which cars we may take and straight out of the airport within 15 minutes. They make getting into a car and returning a car a breeze and truly hassle free.

The check-in process was a nightmare. Each rental car company at the Phoenix Airport had a long…read moreline of at least 10+ guests. Only Payless had a short line of 3 people; I was the 4th. We arrived in line at 10:45am and did not get into our vehicle until 1:38pm. There was another party ahead of us whom had been waiting until 10am and still did not get their vehicle when we departed. Only 1 employee was working the desk (her initials are LL) and she was excessively slow. She carried on conversations with guests for an average of 45-minutes each. While I can appreciate the sentiment and her being friendly, she needs to read the room and realize the situation that she is holding up the line. Within the first hour, every other rental car company had resolved there line and had no guests waiting... except PAYLESS! Our line was now 15+ people long and was not making ANY progress. Another guest whom had lost his patience asked her why it was taking so long and she flipped her lid on him and called a manager to keep him at bay, even though his complaint and his reasoning was entirely valid. He did not raise his voice or do anything rude; it was her who overreacted. Mercifully, another employee arrived at 1pm. He cleared about 5 customers almost immediately before LL had moved on from 1 customer. But even then, he said there was a delay in his queue because vehicles were not being washed fast enough. This was a complete disaster to have wasted almost 3 full hours waiting to pick-up a rental car which was pre-paid, pre-organized and apparently in-stock and on the lot. I have had issues in the past with rental car companies when picking up from isolated locations, which has led me to always book at an airport because their stock is typically higher and efficiency is better. This was NOT the case for Payless. There were at least 10 parties of guests whom had to wait 2+ hours to pickup a pre-paid vehicle! Now that I am writing this review, I can see that the 2/5 stars rating and this type of customer service (or lack thereof) is common practice for this company. AVOID AVOID AVOID

This place is awful!! Pre-reserved a car through Priceline got off my flight straight to the car…read morerental counter "No one There" closed with a sign stating to go to Avis, got to Avis a long line out the door guess what?? No clean cars available not enough employees to get the cars ready to cater to customers in line!! Walked around to another car rental company guess what no cars available! We were there on business we missed our meeting because the car rental could not get enough employees to get cars ready for their customers. What kind of operation are you running????? Especially at the airport!!! You guys owe me big time because that meeting was big money for our company!!!! What are you willing to do for us???