Booked a Reservation , Went down to there as they were close to my house. They did seem a little short handed but Phil took care of me. Seems like they are always working on 5 tings at once. Phil was great & got me in and out as fast as he could. read more

Uncaring staff second time in two weeks did not have a car that I pre ordered and paid for. Don't waste your time, rent a car ANYWHERE ELSE BUT HERE. Warning!! read more

Hertz Rent A Car - Nobody here to help - Car Rental Near Me - Phoenix, Arizona

Hertz W. Camelback, Phoenix, AZ: Broke the Law Before I Even Parked One star is far more than this location deserves. Negative stars should be allowed. My first interaction with Hertz wasn't "Welcome." It wasn't "How can I help you?" It wasn't even "Are you picking up a reservation?" It was a threat. Before I could even put my vehicle into Park, a bald man, wearing no visible Hertz uniform or identification, came charging out of the building and immediately threatened me with having my vehicle ticketed if I parked in one of the business's accessible parking spaces. At that point, he had absolutely no idea who I was. He didn't know whether I was: -picking up a reserved rental -dropping off a customer -returning a rental, -or simply accompanying someone with business at Hertz. He never asked. Instead, his opening salvo was essentially, "You'll get a ticket if you park here." I rolled down my window and explained that we were there to pick up a rental vehicle. He repeated that we could not park there and told us to park on the street (a busy six-lane road) or in another business's parking lot. I then pointed directly to my disabled parking placard. Only then did he again state I would be ticked and then he added the caveat claiming Hertz would somehow be "liable" if my vehicle were damaged. These excuses make no sense. I am a full time wheelchair user. Accessible parking is not a convenience for me, it is an accommodation required so I can safely enter and exit my vehicle. I cannot simply park against a curb on a six lane street and transfer from my wheelchair the way a more able bodied person might. By refusing to allow me to use the accessible parking provided at the business while I was attempting to access that business, Hertz denied me equal access. This conduct violated Title III of the Americans with Disabilities Act, including the obligation to make reasonable modifications in policies and practices for disabled customers under 28 CFR § 36.302. Because of that employee's actions, Hertz prevented us from completing the very reservation we had made. Our contract was straightforward: -Pick up at this Hertz location. -Rent for four days. -Return to a different location. We had booked this reservation over the phone with a live Hertz representative more than a week earlier. Instead of honoring that reservation, this employee effectively denied us access to the business before we even reached the front door. Unfortunately, things only got worse. We spent nearly two hours on the phone with Hertz customer service. We called multiple locations, fought through AI phone trees, and even encountered busy signals. Eventually, an incredibly helpful employee at the Hertz location in Gilroy, California, gave us a direct number to an Arizona Hertz office. Early in our call, we were told they had another comparable vehicle available within fifteen minutes. Then they informed us we would have to rent it for one full week instead of the original four day reservation. Why? No explanation that made sense. My husband and I repeatedly explained that we had not broken our rental agreement. Hertz had failed to provide the reserved vehicle at the agreed location after denying me access as a disabled customer. No one seemed to understand or care that the issue wasn't simply finding another car. The issue was that Hertz had already denied service to a disabled customer and then attempted to change the terms of the reservation. While my husband was still on hold with Hertz, I searched for another rental. Within minutes, I secured a reservation with Enterprise. I drove approximately five blocks away, parked legally in an accessible parking space at Enterprise using my disabled placard, and watched an Enterprise employee welcome my husband, explain our options, complete the paperwork, and have us on our way. No threats. No hostility. No discrimination. Just customer service. The contrast could not have been clearer. Hertz's employee failed us. Hertz customer service failed us. Hertz management failed us. Most importantly, Hertz failed to provide equal access to a disabled customer attempting to use its business. Shame on the employee who thought threatening a disabled customer before asking a single question was appropriate. Shame on Hertz for doing absolutely nothing to correct it. I will never do business with Hertz again. I am considering filing a formal ADA complaint to the U.S. Department of Justice as Hertz corporate refused my request to file a complaint directly with the company. DO NOT DO BUSINESS WITH THIS COMPANY. read more

This was fine. My car was being serviced down the street at Coulter Cadillac and they were fresh out of loaners, so they Lyfted me here and paid for a rental car to keep me placated while my car was being serviced. The car was a 2024 Chevrolet Malibu. It was fine, aside from being kind of dirty on the inside. The clerk wasn't particularly friendly, but she did grab my forgotten phone charger from the car upon return. Overall, meh. read more

I know nothing will change but let the customer know that even if you paid for a vehicle and have a reservation, that means nothing and a car is not guaranteed to be there waiting for you. When companies big like this they stop caring about customers because there will always be someone to replace you. read more

Stay clear at all cost! Worst employees imaginable....didn't honor reservation and were of ZERO help!!!

CRIMINALS!!!!! DO NOT RENT HERE!!!! I rent cars often from different companies & I have never experienced such ann agony!! my $600 rental became $2000!! The branch manager Scott is incapable of doing anything and Denica just straight up lies!! I own a company & I know this is not how you treat customers!! I have multiple pending (illegal) transactions that have been pending by thrifty for over a week now!! They scammed me !! I have called the customer service line over and 100 times with no assistance!! They keep telling me a supervisor will call me back but they never do !! I will make a complaint in every corner possible !! I WILL NEVER RENT FROM THIRFTY OR HERTZ EVER AGAIN!!!!!! read more

718 Google reviews and all recent 1 stars and now I see evene worse on Yelp?This lcoation should be shut down for the terrible service and fat dude who threatens to call the cops, because I asked for a card to complain to Hertz on the sure stupidity of this place. Hertz this location is hurting your business and a warning that NO-ONE should come here, EVER!!!! 1ST time booking here since the rate was good for 2 days, my bad, I didnt read the reviews beforehand to know the help here, will make your life a living hell, because they hate what they do. I have a valid AZ that is a forever ID and has a small bend in the magentic strip, NEVER had any issues at Hertz Sky Habor, but these fools had issues and only after 2 swipes state they cant rent me car? The girl that other reviwers have complained about for lack of professionalism are founded, this place is downright stupid and cant even swipe a Drivers License. I said Hertz Sky Habor has zero issues and this lcoation does? I said this is BS man, give me a card so I can call up Hertz to tell them what you are doing, seems the fat middle aged man washing cars didnt like that and theatens to call the cops on me? POS you are so weak to be called out for the lack of professionalism here and swiping a Drivers license? You should be fired because you are the problem, your staff follows your lead and you have ZERO leadership and they themselves have ZERO customer service After wasting my time, I booked a lyft to Hertz Sky Habor and guess what happened? I got my rental car with ZERO issues there and late because of the 949 Hertz stupidy! Let it also be known because these clowns at 949 Hertz refused to rent me a car, they caused my rental to go up in price as well. You are the fail here 949 Hertz, the staff here are complete clowns and this location should be closed down and staff fired for having such a crappy attitude when it comes to renting cars, the job is not hard and especially to GOLD members who have been in the sytem for a while. I filed a complaint with HERTZ executive team against the fat man for threating to call the cops on me, you POS trying to put my life in danger because you got called out. DONT COME HERE IF YOU WANT YOUR LIFE THREATENED BY THE FAT MAN read more

Hertz Rent A Car - Car Rental Near Me - Phoenix, Arizona

Had no issues, staff were friendly. Made the reservation while on the way to the location and I was able to get a car without issue upon arrival. read more

The lady at the desk is rude snarky and disrespectful i had to have insurances switch where to get my rental. She lied about payment methods and everything. Unbelievable how unhelpful and careless this lady was at the desk shame on y'all for hiring her. Enterprise is better and respectful. read more

I went to pick up rental and my vehicle wasn't there. They had no cars and didn't know when they would. They had customers waiting for over 4 hrs to pick up their vehicles and no answers for anyone. read more

Terrible customer service and many, many hidden fees. I ended paying more in fees than the daily rental rate read more

This location cannot be trusted to actually have a car when they book a reservation and they will cancel your reservation last minute with no care or alternative solution and then will refuse to pick up the phone when you try to reach them. read more

We've been using Hertz for 40 years and although the corporation has certainly gone downhill in terms of its processes etc, we have continued to use them for car rentals because the Gold Club is a convenient feature when we travel. We used this location several times in the last couple of years for weekend local rentals and our experience was abysmal. The customer service here is actively passive-aggressive, or maybe just aggressive. The final blow was my showing up with a confirmed reservation and being told they didn't have a car for me. This location is not in a part of town where you want to be stranded without a car. We now use the Enterprise on 7th Street which I would highly recommend. If you're doing a short-term rental out of a small location there is literally no reason to use Hertz. read more

-They do not accept Apple Pay, for dealership rentals. -They do not accept Chime. -I advise you to call ahead of time they have very specific requirements about which credit or debit cards you can use. read more

Worst rental car experience ever. I needed to get a car for a quick trip. Get a free check in online got there 40 minutes before my pickup time there was one person behind the counter people had been there for 3 Plus hours... After the woman behind the counter who was doing everything by herself even though there was at least three men behind the door not helping her at all, she attempted to check me and somebody else in at the same time and realized they had no cars... Then the manager came out and said he should have called us in the morning.. and that if we wanted to wait around and see if maybe somebody brought in a car for a few hours or we could just leave.. at that time was over an hour past my schedule pickup time and I was just sucking up precious time so I left and took my own car.. the entire ordeal ended up ruining my first day as my father had went with me cuz he was going to take my car back so then I had to take him home before leaving.. the manager was extraordinarily rude, and I didn't get a car at all. Then I come home from my trip and check my credit card and they actually charged me for the car anyways the audacity. I rent cars at least five times a year last year probably nine times, never have I had to wait so long and not even get a car that was the craziest part.. and then to be charged on top of it the insult like the big fat rotting cherry on the pile of crap that this place is... While I was there I saw that they had two and a half star review most of them saying they would give zero Stars if they could and I don't even think they should be in business how is that even possible that they've been doing the same exact thing for years to people??? Worst car rental I have come across.. if I could give him a -5 I would read more

Hertz Rent A Car - Car Rental Near Me - Phoenix, Arizona

So i came here because my deal ship has a partnership with them for rental cars. The dealership customer service is fantastic so to come here delivered by the dealership and to receive no customer service not even a hello was startling. It's free to be nice and helpful. It's the easiest thing to improve businesses. I need a car that would fit 3 adults and the car they presented to me just did not have any leg room in the back for a grown elderly adult. I asked to change the vehicle to another car in the category that I was approved and they told me they didn't have another one. In the mean time people are waiting and there is at least two people in the back room because we can hear them. The manager came out and I asked him if he could call the service at the dealership he said he could not and didn't know who to talk too.... I said service might be a good place to start. I was jet legged and had several bags but I took care of it and in 4 min everything was approved while the manger on duty just stood there .. hertz ended up making an extra $6.00 a day due to my phone call, which I am sure helps their end of day. All and all a smile an extra step can improve businesses and there is no cost to this... also they could use a fresh coat of paint inside the customer service area this is also an inexpensive improvement. read more

Easy check in. Always love renting from Hertz. I did book a one way full size sedan from this location to ORF (Va). I was given the same rate in a mid size SUV (Nissan Rogue) and loved it! No problems with the car, no issues, so Thankyou Hertz! Always love renting from you guys. read more

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could not be a worse Hertz in existence. have 0 care for people's time, and seem content with having lines that go out the door of disgruntled customers. do yourself a favor and book anywhere but here, trust me you will regret coming to hertz. read more

One person working and she is slow moving. Same person when we picker up and dropped off. Would not come back here. Car was just ok, no options you take the only car they have even if you have status. read more

A completely horrible experience. Had to rent a car to attend a family funeral. Car I received was not what I asked for. Horrible driving experience. Person at rental location completely messed up the reservation process. I learned that they double billed me. I call hertz and person who helped me lied and told me something that wasn't true. I called a second time and the person I spoke to gave me attitude with a condensending tone in her voice read more

Stay away!!!! I booked a vehicle to rent and they call me two hours before scheduled pick up. They tell me we have no cars and we have to cancel. Tell me Hertz can I call you two hours before pick up and cancel without you charging me? No accommodation in a vehicle l, no offer to get vehicle from another location. Just a sorry we have to cancel. Here's another 1 star cause I can't give you a zero. read more

Haven't had any major issues being a Gold member. Service has always been good and haven't been caught up in that whole false stolen vehicle drama that they're infamous for. The only downside is we got caught in the Southwest cancellation debacle and neither their neighborhood location nor the CSR via the Gold member call center could assist is in a one way rental so we could drive back home. read more

I made reservations and paid for my vehicle back on January 3, 2026. On February 19, 2026, I arrived at the airport in Phoenix and was looking for a shuttle to the Hertz/Thrifty off site location at 949 W. Camelback. I was told that there was no shuttle and to find my own transportation to this location. I secured a Lyft and arrived shortly after 5 P.M. to find that the location was closed. The Lyft driver took me to my destination, to the tune of $75. I then called this location at 8 A.M. the next morning and no one answered the phone. I then called Hertz/Thrifty at the Phoenix airport and was told they had no cars available. I cancelled my reservation and then made a reservation with National Car Rental. I had to secure transport back to the airport (40 miles) to pick up my National rental. I've now started a claims process with Hertz/Thrifty hoping to get at least part of my rental payment back. DO NOT use this location, as you're asking for trouble. I WILL NEVER use Hertz/Thrifty car rental again. read more

Pretty sure this will sound similar to other reviews but here we are.. why would you list a vehicle for rental if you do not actually have the vehicle? I used AAA to rent from Hertz & just like others have previously stated, it will not happen again. I had booked the reservation weeks in advance for a larger SUV to fit 6+ people. Was told I would have that size vehicle or a similar one on October 8th of this year. Arrived and noticed it was only one person working the store & there were other guests waiting. Totally no worries, we don't mind waiting. We saw a larger SUV in the parking lot of their vehicles and naturally assumed that would be the one we would be getting. Once it was my turn to look up my reservation, the woman at the desk again asked how many people would be in the car and I repeated 7. The woman at the desk goes into the parking lot and looks around and then comes back in the lobby but goes into a back room. The door jingle goes off as if she went back out a back door and shortly comes back in again. At this point we have been at this location for 30 minutes with no information as far as what is happening and what the issue is. After we hear the door jingle again we hear multiple voices talking in the back room. Still no one has come out to talk to us about our reservation. After almost an hour of waiting we hear a man say "and that's why you're the boss." Shortly after that, the woman from the desk comes out to say that our reserved vehicle is not actually here and they do not have one at their location that would meet our needs. After an hour this is what we are told. We are then told that another location - Avondale, 30 minutes west of where we currently are, had a "similar" vehicle. When we asked about the larger suv on the lot, we were told that the suv was reserved for someone else. We asked about a discount as now this was already over an hour behind schedule of getting our rental and getting on with our trip. Lindsey (lady from the desk) says let me see what I can do. After another 15 minutes she comes back out with another guy who looks like he could possibly be a manager but as he didn't introduce himself or speak to us, we had no clue. Lindsey informs us that they can give us $50 off our next rental to which I reply there won't be a next rental. I ask, why can we not just rent the suv that's already here as we are here and the reservation we were supposed to have was similar to that one? Now the reply is oh that's a different class, but wait it actually isn't available because it now needs maintenance. Why would you tell someone two different stories in a span of 15 minutes? Why would you rent a car out that you don't even have?? During this last conversation with Lindsey, the man who came out was making faces from behind the desk. When confronted about it, he said he wasn't making faces even though we could clearly see. The unprofessional behavior was ridiculous. The amount of time we sat waiting with no update was so rude. I don't work in customer service but most jobs will tell you to at the very minimum just keep people updated. We spent over an hour sitting and waiting with no updates. When faced with these complaints it was like every response from Lindsey was a scripted response. read more

This is the second rental at this location. It is not adequately staffed and some staff are not equipped to deal with customers. This time I waited close to an hour. One attendant who during my exit had only handled one customer and had started working in the next customer when another attendant came out. Got a car that was so dirty that I could not see well out of mirrors or windshield. There was not a body panel that was not badly scratched or dented. Also chip in windshield. Go in and women indicates she has documented all damage though they never share with me Took Photos of damage and leave and a light comes on. Car is a year old with over 40,000 miles Horrible location. Check Engine light came on and attempted to exchange for another vehicle. Waited 40 minutes and was told if I wanted a different car than a Jeep without a running board I would have to pay 30 dollars a day extra. I am here for surgery at Mayo and have a handicap placard. The response and treatment I received was rude and disrespectful. This came from Trish the manager at that location. She definitely needs the wrong line of business read more

I had to wait 40+ minutes because the one person on line ahead of me couldnt decide what car they wanted

Returned the car and needed to fill up 3 gallons of gas. I know it's more expensive to have the rental place fill up the gas, but $10.50 per gallon is ABSOLUTELY INSANE. I was not told about this before "my contract was closed", so I was not allowed to go fill up the remaining gas and had to pay $40 instead. Avoid robbery. read more

This place will laugh at your jokes while stealing your wallet. I don't recommend any hertz to anybody. The staff in stores are all really nice but they just tell you what you want to hear even if it's not the truth. read more

UPDATE: I contacted Corporate and they looked into it and refunded our money since other people filed the same complaint. Next time I will read the reviews. They also said to never accept a car with smells, issues etc. Always return it and ask for a different car. DO NOT RENT FROM THIS SITE!!!! We just got ripped off for smoking in the car, we don't smoke! When we picked up the car the smell was so bad we had to open the windows to be able to breathe each time we got in. The windows were covered with a smoke film. We only had it 48 hours. They charged us $150 for cleaning, something that was not our fault. Again, please do not rent here they will rip you off. read more

DO NOT RENT HERE! Booked a car a week in advance through work travel and received confirmation. Took uber to pick up vehicle and was told there were no cars available. Had to take another uber home. I had meetings planned around this trip and had to drive my own vehicle five hours to make my deadline. Will never book with hertz again. Unprofessional and could not care less about the inconvenience they caused me. Never got the car but based on how dirty and neglected the office and lot were, the cars are also probably dirty and neglected. Save yourself the time and frustration and go somewhere else that actually has integrity. read more

What a horrible transaction.... Understaffed... filthy cars / heavily damaged and worn. We waited an hour for the rental that was filthy - covered in cat hair inside - looked like it had a beat down then side swiped. The manager would not give us any other vehicle or accommodate in any way - saying there fleet was "all beaten down". She had little training - except to push the transaction through. We were forced to take the car to get on our journey... and i am picking cat hair out of my mouth as i type this. Oh and it was on empty. read more

Arrived one minute past five after taking an uber there from the airport. Told they were closed and for us to leave. Two other gentlemen also told- pretty much kicked us out. There's all three of us with suitcases out on the sidewalk calling Hertz's main office to complain. Never again Hertz. read more

I think nobody bothers to review when things go well. My rental experience was great. Isha I believe her name was..assisted me with my car pick up. She was pleasant and thorough at explaining all important details. Lindsey did my car walk around upon returning the vehicle. She is also very nice and took the time to print out my receipt so I could have a hard copy as well. Little tip for future customers: bring the credit card you used to book on Priceline or a third party app. Some folks are caught off guard by this. read more

Worst experience ever. Booked a car for a week rental. Went to pick it up. I told Ash I could give him a card to put on file but I'd like to pay with another card and enter it manually. He said okay. I reminded him again multiple times after. He told me to put the card in the machine though. I even asked if I could take it out before the payment goes through, he said "no," nothing else. To no surprise that card got declined because it was short $35 and I knew that. He then explained I couldn't enter a card manually and he needed a physical card for the payment. So I transferred the money from my bank then asked to swipe it again, they then told me they can't try the same card again for 24 hours... So had to leave with no car and a hatred of hertz. It took Ash 5 min to stop blaming me for "handing him a card" and actually said sorry. Samantha was nice, I was rude to her due to my frustration but there wasn't anything she could do. Also they open at 7:30, it was 8:15 and there was no manager there yet... they just let two random cashiers open the store with 100s of thousands of dollars worth of cars? read more

WARNING: Do NOT use this rental car place no matter WHAT. Our horror story: So we are from Ohio, and we fly into Phoenix, our flight was facing headwinds and our flight was a half an hour later than normal. No biggie. When we arrive the Airport Hertz tells us they overbook so we need to head to the W Camelback location. No biggie. We hop into an uber and head to the location. Turns out their hours on their website are INACCURATE. We get there and the doors are LOCKED. Okay sure no biggie we uber for the rest of the day and arrive 15 minutes after opening the next day. As soon as we walk in this woman Trish is on the phone. We wait and wait for her to be done with her call. The phone call ends, and then she decides to take.....another call. We wait and wait and wait for her to be done. Finally she gets off the phone, sighs, and with the biggest attitude goes "Uhh can I help you?" We tell her how we arrived and they were closed, so we are back this morning to get a car. She half laughs and tells us we arent getting a car. She tells us our car was only valid until last night and there is nothing she can do. She does not look at her computer, doesnt call any other location--NOTHING. We ask for a refund and she tells us to call customer service because she wont process it for us. COMPLETELY UNPROFESSIONAL. Ive never been in a rental car place dealing with a woman as lazy and with such an attitude as this one so PLEASE be warned. We called customer service and guess what? Their policy is their reservation is valid 2 hours after the appointment. We got there an hour after our appointment but the site was already closed. We got there within 15 minutes first thing upon opening meaning our reservation was still valid for 45 more minutes. Trish refused to honor that. Absolutely no honor system, complete lack of professionalism, and absolutely ZERO customer service skills. PLEASE be warned at how terrible their manager Trish Cameron is. read more

Hertz Rent A Car - Car Rental Near Me - Phoenix, Arizona

I am a Hertz gold member and was treated rudely by the female blonde manager when returning the Ford Edge today. She charged me $100 for a handful of dog hair in the car (only on the floorboard). I probably could have shed that much human hair. I picked up my daughter from the airport with her SERVICE Dog which caused the dog hair. It was MINOR dog hair. She then chastised me for not vacuuming the car. -- I should have known she would take out her anger on me after listening to her unprofessional conversation with another customer. Very disappointing and do not recommend Hertz on camelback. read more

They never ever answer their phone. The office smells like cat litter and piss. I was never offered any insurance. Car had a bad tire. Horribly run location. read more

Ash was fantastic from setting me up in a nice rental to working with my schedule. Thank you for your support and assistance!

You guys don't come to this place. This place is really bad. If there's zero, I'll give them a zero rating. We reserved a car but when tried to pick it up the woman said she canceled it by text. It's election time and had plenty of text from politicians for donations. We don't know their number. And why would she cancel on us when we paid for it. Her response was I'll refund it to you. We flew from out of state and now we have no car and nothing is available in the area. read more