Easiest process of getting a car. Stephanie helped us get the car quick and a nice one too. Best…read moreplace to get a rental for a quick work trip. Would recommend five start

I had an excellent experience with National Car Rental at Phoenix Sky Harbor, and one employee in…read moreparticular really stood out. I believe her name was Alexis or Alex, I apologize if I'm remembering it incorrectly. The first time I interacted with her, I had a lot of extra baggage, and without hesitation she helped carry it all the way to my rental car. The second time, I was dealing with an issue involving my travel agent and rental reservation, and once again, she went out of her way to help me get everything sorted out. Both times, she was nothing but smiles, positivity, and genuinely great customer service. She made stressful travel situations significantly easier, and experiences like this are the reason I have such a positive impression of National. Employees like her are an incredible asset to the company, and I hope she gets the recognition she deserves.

Great customer service from Enterprise at the downtown Phoenix (7th street) office!…read more I arrived a day early for a conference and rented a car at the airport to explore the surrounding towns. I got lost a couple times and put a lot more mileage on the car than planned, but it was an unlimited mileage rental so that wasn't a problem. The downtown office was a lot farther from my hotel & office than I realized, and the weather on Monday were approaching the (usual) 100+ temperatures. I really wasn't looking forward to walking to the light rail station (much less all the way to my office) at 2 in the afternoon. Alejandro offered to comp me for an Uber and when I noted that my company's regulations wouldn't let me put the Uber app on their phone, he offered to call me a cab and comp me that amount instead. That was pretty cool of him! I waited inside the air-conditioned office for about 10 minutes and Alejandro gave me periodic updates on the taxi's ETA until it arrived. I'm very impressed with that level of service. Thanks, Alejandro!

Customer service and care for what is needed! The car I reserved wasn't available. Management…read moregave me a temp vehicle while they searched for what I needed. The next day the vehicle was found and discounted for my inconvenience. Great crew that goes above and beyond! My vacation rental was awesome and satisfying! Keep up the great work!

Evan Brody & the staff.Excellent knowledge & great customer service. Listened & understood what i…read morewas trying to accomiplish with my rental service. The process was good if you take care of things online first. 10 stars even though Zack got a promotion. Congrats!! Thank you all,Sincerely,Mr. Rice

Needed a credit card with full amount available, didn't take debit cards or cash. In today's…read moresociety that wouldn't work. Between groceries, fuel and just the every day necessities $1500 availability on a credit card is impossible. Policy needs to go back to where is it was before... just put a hold on the debit card for that amount or allow cash. Cash is gold

Horrible place do not go here they took forever we waited about 3 hour when they told us it'll be…read morejust 10 min and never got a car they tried to give us a different car then what we asked for and after a dirty with a key fob broken and we just decided to leave because it was already late and we were tired of waiting. DO NOT RECOMMEND!!!!!

Slow as hell Stood at the front desk for 10 minutes plus…read moreunattended wasn't greeted... my legs getting tired man.. come on now

Excellent customer service at this PHX Alamo airport location. The Manager Ryan was outstanding! We…read morehad an issue with a tire and he took care of it right away. We had to call Alamo Roadside Service and they were excellent. Responsive and great with follow up. Also, Mike at the counter and Lataya at the return area were fantastic too. Alamo is superior to any other car rental company!

Even though it told me I could skip the counter when I arrived. I was informed that because my…read morereservation was made less than 24 hours ago as in about 12 hours ago. That I could not skip the counter. Won't even allow me to use the only working kiosk (others broken) Ridiculous Stick w Avis or others

I had a total 5-star experience from start to finish with this local Hertz. I rented a car over the…read moreholidays and intentionally avoided the airport as I know that adds all sorts of costs to the rental. This Hertz had my vehicle ready at pick up on time and didn't keep me waiting on the return either. Hats off to Yvette who approached every part of her job with a smile and a friendly tone.

Terrible rental company. Never, ever again. They rented me a vehicle with some deep scratches on…read morethe rear bumper and tried to blame me. I was totally harassed by the turn in guys both of who could barely speak a word of English so could not understand me hardly at all. Thank goodness I'd taken a photo of this when I picked the car up. Basically I had to prove my innocence. It was humiliating. Hertz is a garbage outfit, a shadow of what it once was. I'll stick to Alamo from now on. Lesson learned.

Horrible experience in Phoenix with long waits, even for their frequent rental program. They have…read moreextremely poor customer service by phone, and when you finally reach an attendant after prolonged waiting, they are outsourced to other countries and the attendant is unable to address your local problem. I also received unexpected billing following the rental with them claiming I damaged the car. This is a horrible company and I would give them no stars if possible. I will never rent from them again.

This location provides personal, gracious, and caring service for Avis car rentals. The airport is…read moredefinitely faster, but the value here makes up for the time, especially if your destination is in the West Valley. Proprietor Angela Mitchell is building a courteous, responsible independent business, and I am happy to support that. BONUS good value TIP prepare to wait because this is not the airport

I have been renting with mirage rentals for nearly a year consistently, they were previously known…read moreas ten04 rentals. Initially starting with ten04 and moving to mirage rentals I drove a model 3, model y, a model 3 (one they rented with invalid expired registration, which deactivated my uber and lyft accounts, pictures to come.), a toyota highlander hybrid, a camry hybrid, a model y (that was rented to me and I was made to take out insurance on a vehicle that was available), then lastly a model x (that was dead, abandoned, and full of trash, once again requiring insurance on a car that I could never drive) 1. The experience initially it started as an amazing ride share provider with clean rentals and a fast process. Calls, texts, any concerns would be answered immediately; however within 3-4 months the quality of service diminished and the car they seem to provide as well. 2. The cars I have driven more then 6-7 of their cars within their cohosting fleet and personally encountered problems in roughly 1/3 of all vehicles. Invalid faulty registration on the tesla with "plug m3" as the license. They luxury model x being trashed. The clean luxury fleet they boast has fallen to degradation over the year and most cars I have rented have been both dirty and stinky upon pick up. FOR ALL TESLA RENTERS, don't be left abandoned make sure they take your card information to charge the car and pay off the previous charge balance (3/5 teslas from them had issues). 3. The overall experience, after a year of rentals from mirage and a year from all other major rentals (resla,ucars,hyrecars,hertz,drivesally) I wouldn't recommend mirage above any others or above turo. Mirage offers "nicer" cars until the car gets initially rented then car is often mistreated and never cleaned again. The pricing is all very similar except mirage is more expensive for no physical location and the same level of experience. As I am writing this I am still waiting on my security deposit and the additional 600$ they charged me after returning their car. Overall would not recommend, drive sally is better option. Pictures coming with the invalid registration they rented, the dirty model x, and text conversations waiting weeks for replies and being refused a refund. Update: They blocked my number and refuse to return any sort of money to me. Including the security deposit. Horrible service