I had an excellent experience with National Car Rental at Phoenix Sky Harbor, and one employee in…read moreparticular really stood out. I believe her name was Alexis or Alex, I apologize if I'm remembering it incorrectly. The first time I interacted with her, I had a lot of extra baggage, and without hesitation she helped carry it all the way to my rental car. The second time, I was dealing with an issue involving my travel agent and rental reservation, and once again, she went out of her way to help me get everything sorted out. Both times, she was nothing but smiles, positivity, and genuinely great customer service. She made stressful travel situations significantly easier, and experiences like this are the reason I have such a positive impression of National. Employees like her are an incredible asset to the company, and I hope she gets the recognition she deserves.

Appreciate Aiden who checked me in on my return. It was very smooth. Someone give this guy a raise!…read moreGreat customer service. Thanks bro for making it all go smoothly. Update in Aug 2026: I'm here about monthly and this time my bro Grant checked me back in smoothly. I will always choose national in PHX because of the excellent service.

We had a fantastic experience at this location. Our customer service rep., Gunner, was beyond…read morehelpful. He was very friendly and knowledgeable. Gunner we elll be back in the future.

Kamari was so friendly and on point. Made our pick up smooth after having an accident. Definitely…read morerecommend coming here.

Evan Brody & the staff.Excellent knowledge & great customer service. Listened & understood what i…read morewas trying to accomiplish with my rental service. The process was good if you take care of things online first. 10 stars even though Zack got a promotion. Congrats!! Thank you all,Sincerely,Mr. Rice

I don't understand what the purpose is of making a car reservation when I show up to pick up my car…read moreand then I have to wait 20 to 30 minutes while they wash and prep the car. This has happened that last two time I have rented a car from this location in the last 2 weeks and it didn't used to be this way. I noticed there are new staff and am not sure if this has anyting to do with it . I noticed that even though I was kept waiting for my car Enterprise recorded my rental start time at the reservation time...not right!

Horrible place do not go here they took forever we waited about 3 hour when they told us it'll be…read morejust 10 min and never got a car they tried to give us a different car then what we asked for and after a dirty with a key fob broken and we just decided to leave because it was already late and we were tired of waiting. DO NOT RECOMMEND!!!!!

Slow as hell Stood at the front desk for 10 minutes plus…read moreunattended wasn't greeted... my legs getting tired man.. come on now

​ Absolute Lifesaver! Skip the Competitors, Go Straight to Alamo!…read more​After an absolute nightmare experience across the counter at Budget Rent a Car--who shockingly overbooked and expected us to stand in a two-hour line--we canceled on the spot and turned to Alamo. It was the best decision we could have made. ​I literally booked a reservation with Alamo on my phone five minutes before walking up to their desk at Phoenix Sky Harbor. Not only did they seamlessly honor the ultra-last-minute booking, but the agent, Ahmed and his manager (didn't get his name),, went completely above and beyond. Recognizing our tight schedule and frustration with the previous company, Ahmed took incredible care of us and gave us a fantastic vehicle to get us on the road immediately. ​Ahmed's outstanding hospitality and quick thinking turned a stressful travel day completely around. The efficiency, cleanliness, and elite customer service at this location are second to none. I will never, ever rent from another company again. Alamo has earned a customer for life! ​Pros: Lightning-fast service, incredible staff (ask for Ahmed!), and total reliability.

Jevan at ALAMO PHX AIRPORT went above and beyond with assisting us with our car. It was like the…read moreGoldilocks and the 3 bears. The first car was to small The next car was not enough So Jevan found us a perfect fit! At the perfect price!

I had a bad experience , while I was in there this lady Yvette couldn't stop talking about her…read moreboss who hired some old bag she said . So had bad taste in my mouth. She told us one price in person and when I called to do extension she told me it would be same price . Than when I called to chk what total price she told me some crazy price like 1300 for two weeks . She than said you got a problem call billing . I did and supervisor was saying she is not right for that , we have fixed it . She never took Off the hold on my card as well . She is very sneaky and fraudulent, the way she was acting it was like talking to complete evil Person . Now we took car back and she was like leave it there I'm Busy . My wife asked her please make sure the hold is off. Also when billing fixed what she tried to charge it was a 600 dollar difference. She is doing something fraudulent I can't proove it but there's something going on. She works at the hertz 6409'w Glendale . Please do not use that office ,there is many issues . When I was in there a customer and her boss had to yell at her .. she acts like she didn't do nothing and over speaks when you try to explain . Could be on drugs . I will call hertz tomorrow billing about my hold she never took off!

I had a total 5-star experience from start to finish with this local Hertz. I rented a car over the…read moreholidays and intentionally avoided the airport as I know that adds all sorts of costs to the rental. This Hertz had my vehicle ready at pick up on time and didn't keep me waiting on the return either. Hats off to Yvette who approached every part of her job with a smile and a friendly tone.

Horrible experience in Phoenix with long waits, even for their frequent rental program. They have…read moreextremely poor customer service by phone, and when you finally reach an attendant after prolonged waiting, they are outsourced to other countries and the attendant is unable to address your local problem. I also received unexpected billing following the rental with them claiming I damaged the car. This is a horrible company and I would give them no stars if possible. I will never rent from them again.

This location provides personal, gracious, and caring service for Avis car rentals. The airport is…read moredefinitely faster, but the value here makes up for the time, especially if your destination is in the West Valley. Proprietor Angela Mitchell is building a courteous, responsible independent business, and I am happy to support that. BONUS good value TIP prepare to wait because this is not the airport

I have been renting with mirage rentals for nearly a year consistently, they were previously known…read moreas ten04 rentals. Initially starting with ten04 and moving to mirage rentals I drove a model 3, model y, a model 3 (one they rented with invalid expired registration, which deactivated my uber and lyft accounts, pictures to come.), a toyota highlander hybrid, a camry hybrid, a model y (that was rented to me and I was made to take out insurance on a vehicle that was available), then lastly a model x (that was dead, abandoned, and full of trash, once again requiring insurance on a car that I could never drive) 1. The experience initially it started as an amazing ride share provider with clean rentals and a fast process. Calls, texts, any concerns would be answered immediately; however within 3-4 months the quality of service diminished and the car they seem to provide as well. 2. The cars I have driven more then 6-7 of their cars within their cohosting fleet and personally encountered problems in roughly 1/3 of all vehicles. Invalid faulty registration on the tesla with "plug m3" as the license. They luxury model x being trashed. The clean luxury fleet they boast has fallen to degradation over the year and most cars I have rented have been both dirty and stinky upon pick up. FOR ALL TESLA RENTERS, don't be left abandoned make sure they take your card information to charge the car and pay off the previous charge balance (3/5 teslas from them had issues). 3. The overall experience, after a year of rentals from mirage and a year from all other major rentals (resla,ucars,hyrecars,hertz,drivesally) I wouldn't recommend mirage above any others or above turo. Mirage offers "nicer" cars until the car gets initially rented then car is often mistreated and never cleaned again. The pricing is all very similar except mirage is more expensive for no physical location and the same level of experience. As I am writing this I am still waiting on my security deposit and the additional 600$ they charged me after returning their car. Overall would not recommend, drive sally is better option. Pictures coming with the invalid registration they rented, the dirty model x, and text conversations waiting weeks for replies and being refused a refund. Update: They blocked my number and refuse to return any sort of money to me. Including the security deposit. Horrible service