Based on my Yelp photos, I've rented here a couple of times and I have to say, for an experience…read morethat can usually be very painful (renting a car, that is), the team at National Car Rental at PHX do a great job. Most recently, I rented a car for a week and after taking the train to the rental car center, I was able to skip the desk and head straight to the Emerald Aisle to pick any available car. I would highly recommend setting up an account with National and taking advantage of this.... being able to skip a line at the counter is a blessing. In any event, we went to the aisle, picked out our car and were off after a brief stop at the gate to check everything. Return was also quick and painless. Josh did a thorough inspection of the car, which we returned with a full tank and in pristine shape, and we were on our way in no time. It's amazing how frictionless the experience can be, as opposed to how awful other companies (I'm looking at you Hertz) can make it. I highly recommend National.

I've rented cars from this location several times now and it's always quick and convenient…read more There's a shuttle to and from the airport that's relatively quick, and there is a gas station not too far from this place too. The staff are friendly and professional. I've had them offer to give me a bit of a discount when something inconvenient happens, and I'm glad they have that authority. This last time the car I rented had a lot of fingerprints on the windows and the carpeting in the trunk of the car was stained. There was also a splotch of something in the cupholder (I didn't try to remove it so I don't know how stuck on it was). That said, it didn't affect performance of the car and overall I still enjoyed driving it. The pricing seems okay. I think there are cheaper rental companies, but some of what I pay for is convenience. I'll keep using them when I visit Phoenix for work.

We had a fantastic experience at this location. Our customer service rep., Gunner, was beyond…read morehelpful. He was very friendly and knowledgeable. Gunner we elll be back in the future.

Kamari was so friendly and on point. Made our pick up smooth after having an accident. Definitely…read morerecommend coming here.

I don't understand what the purpose is of making a car reservation when I show up to pick up my car…read moreand then I have to wait 20 to 30 minutes while they wash and prep the car. This has happened that last two time I have rented a car from this location in the last 2 weeks and it didn't used to be this way. I noticed there are new staff and am not sure if this has anyting to do with it . I noticed that even though I was kept waiting for my car Enterprise recorded my rental start time at the reservation time...not right!

Great experience! The car was clean, reliable, and ready on time. The staff was friendly and made…read morethe pickup and return process quick and easy. I would definitely rent from them again!

Horrible place do not go here they took forever we waited about 3 hour when they told us it'll be…read morejust 10 min and never got a car they tried to give us a different car then what we asked for and after a dirty with a key fob broken and we just decided to leave because it was already late and we were tired of waiting. DO NOT RECOMMEND!!!!!

Slow as hell Stood at the front desk for 10 minutes plus…read moreunattended wasn't greeted... my legs getting tired man.. come on now

Don't know how many times I have used Alamo for rental car service and this time my experience with…read moreAlamo was still excellent as expected. [Price]: I booked an intermediate car (Toyota Corolla or similar) via Costco Travel and the initial quote was approximately $108 for a 9-hour rental. [Process]: Alamo offers an online check-in process. Once completed, I was able to go directly to the car pickup line at the rental car center and skip the self-service kiosks and counter. Alamo is located at the Rental Car Center and our party took the PHX Sky Train to get there. I showed the staff my reservation confirmation and was able to choose any available cars in a specific row. I ended up with a Chevy Malibu. Before driving out of the exit gate, travelers need to show their driver's license and the credit card used to book the car. The return process was very straightforward. I simply parked & a staff member scanned a code on the car - that was it. [Conclusion]: Another smooth experience with Alamo and I am sure I will be using them whenever I need to rent a car again.

Our family of 7 (including three kids- 1 a todder) got stranded inside the Grand Canyon when our…read moreAlamo rental car broke down. We were told by our first customer service agent Ariana to KEEP DRIVING an unsafe car that was literally flashing "stop driving immediately" Then told it couldn't be towed. ( we had to pay out of pocket to tow to a garage in the park) but then magically alamo appeared with their tow truck. Then told to Uber... with no Ubers available. We had no food, were stuck at a closing for 6 hours garage, and were over 2 hours from where we were staying. Never once did someone say let's help you find somewhere to stay. Not one person called us back. Not one person checked if we were safe for the night The only reason we made it out? A complete stranger drove all 7 of us 90 miles and helped feed our kids. When we finally got to the flagstaff airport, they suddenly "found" us a car--after telling us all day that wasn't possible. Still no follow-up even though I have emailed and called multiple times. Still no refund. we had to pay an additional 290$ out of pocket and we missed out once in a lifetime trip to the park ( we flew from Philly) This could have ended very differently. They have NO safety plan in place for if something goes wrong when you are visiting tourist locations in their serving area .

Ms. Yvette is literally the best, was having the worst day and after walking in she made me feel at…read moreease. She got me into a rental quickly and explained all of my options without being pushy, which i loved. Her whole vibe was amazing will come back just to see her!! Love you Ms Yvette you're the best!!!!

I had a total 5-star experience from start to finish with this local Hertz. I rented a car over the…read moreholidays and intentionally avoided the airport as I know that adds all sorts of costs to the rental. This Hertz had my vehicle ready at pick up on time and didn't keep me waiting on the return either. Hats off to Yvette who approached every part of her job with a smile and a friendly tone.

Horrible experience in Phoenix with long waits, even for their frequent rental program. They have…read moreextremely poor customer service by phone, and when you finally reach an attendant after prolonged waiting, they are outsourced to other countries and the attendant is unable to address your local problem. I also received unexpected billing following the rental with them claiming I damaged the car. This is a horrible company and I would give them no stars if possible. I will never rent from them again.

This location provides personal, gracious, and caring service for Avis car rentals. The airport is…read moredefinitely faster, but the value here makes up for the time, especially if your destination is in the West Valley. Proprietor Angela Mitchell is building a courteous, responsible independent business, and I am happy to support that. BONUS good value TIP prepare to wait because this is not the airport

I have been renting with mirage rentals for nearly a year consistently, they were previously known…read moreas ten04 rentals. Initially starting with ten04 and moving to mirage rentals I drove a model 3, model y, a model 3 (one they rented with invalid expired registration, which deactivated my uber and lyft accounts, pictures to come.), a toyota highlander hybrid, a camry hybrid, a model y (that was rented to me and I was made to take out insurance on a vehicle that was available), then lastly a model x (that was dead, abandoned, and full of trash, once again requiring insurance on a car that I could never drive) 1. The experience initially it started as an amazing ride share provider with clean rentals and a fast process. Calls, texts, any concerns would be answered immediately; however within 3-4 months the quality of service diminished and the car they seem to provide as well. 2. The cars I have driven more then 6-7 of their cars within their cohosting fleet and personally encountered problems in roughly 1/3 of all vehicles. Invalid faulty registration on the tesla with "plug m3" as the license. They luxury model x being trashed. The clean luxury fleet they boast has fallen to degradation over the year and most cars I have rented have been both dirty and stinky upon pick up. FOR ALL TESLA RENTERS, don't be left abandoned make sure they take your card information to charge the car and pay off the previous charge balance (3/5 teslas from them had issues). 3. The overall experience, after a year of rentals from mirage and a year from all other major rentals (resla,ucars,hyrecars,hertz,drivesally) I wouldn't recommend mirage above any others or above turo. Mirage offers "nicer" cars until the car gets initially rented then car is often mistreated and never cleaned again. The pricing is all very similar except mirage is more expensive for no physical location and the same level of experience. As I am writing this I am still waiting on my security deposit and the additional 600$ they charged me after returning their car. Overall would not recommend, drive sally is better option. Pictures coming with the invalid registration they rented, the dirty model x, and text conversations waiting weeks for replies and being refused a refund. Update: They blocked my number and refuse to return any sort of money to me. Including the security deposit. Horrible service