Horrible place do not go here they took forever we waited about 3 hour when they told us it'll be…read morejust 10 min and never got a car they tried to give us a different car then what we asked for and after a dirty with a key fob broken and we just decided to leave because it was already late and we were tired of waiting. DO NOT RECOMMEND!!!!!

Slow as hell Stood at the front desk for 10 minutes plus…read moreunattended wasn't greeted... my legs getting tired man.. come on now

If you don't mind the fact that the car rental company is off site and you have plenty of time then…read moreit might work for you. You'll first take the train to the rental car center and then walk a long way and down the stairs or elevator to wait for a van. That's another 5-10 minute drive. It was crowded and slow. But the agent was cordial and helpful. The car had significant damage but was not in the mood to wait for it to be exchange.

PREDATORY SCAM - DO YOURSELF A FAVOR AND PLEASE FOLLOW MY ADVICE!…read more "Absolute fraud. This is a classic well documented bait-and-switch operation. They lure you in with low rates online, then force 'mandatory' insurance, gas, and upgrade fees once you're stranded at their sketchy off-site locations. They prey on travelers by refusing to honor original prices or claiming your reserved car is unavailable. If you've been bilked, don't just complain here--file a formal consumer fraud complaint with the Arizona Attorney General at azag.gov. This company needs to be shut down." How to File a Complaint with the Arizona Attorney General The Arizona Attorney General's Office investigates deceptive business practices and can bring civil enforcement lawsuits against companies violating the Consumer Fraud Act. https://www.azag.gov/complaints/consumer Gather Your Evidence: Before filing, collect copies of your original reservation, the final signed contract, credit card statements showing overcharges, and any photos of the vehicle or location. Submit the Online Form: Visit the Official Consumer Complaint Portal and click "Get Started" to fill out the digital form. Detail the Fraud: Describe the specific misleading practice (e.g., being told insurance was mandatory despite your own coverage, or being forced into an upgrade because the reserved car "wasn't there"). Attach Documents: Use the "Add Attachments" section of the online form to upload your evidence. Alternative Filing Methods: By Mail: Print the downloadable form and send it to: 2005 N Central Ave, Attn: Consumer Information and Complaints, Phoenix, AZ 85004. By Phone: Call the Phoenix office at (602) 542-5763 or the toll-free line at (800) 352-8431 for assistance. Additional Actions to Take Credit Card Dispute: Immediately contact your bank to dispute the fraudulent charges as "services not as described" or "unauthorized charges". FTC Report: File a report at ReportFraud.ftc.gov to help federal authorities track systemic patterns of travel fraud. https://reportfraud.ftc.gov Yes, it's taken this retired DoD Civilian that may know just a bit about accountability and lack of starting at the top a few days to piece this corporate SCAM together but know it's just a matter of time before I seek additional damages in Maricopa County albeit remotely as a Missouri resident who currently has an open case with the AZAG as well as the MO AGO and it's NOT IF, BUT WHEN this get's resolved! *********************************************************** The Facts you should know if SCAMMED in the locations referenced above: CORPORATE HIERARCHY & REGISTERED AGENTS PARENT ENTITY: Reservation Affiliates, LLC (Florida Dept. of State Doc #L20000123458) PRINCIPAL/DIRECTOR: Marc A. Walker, 6441 NW 54th Court, Lauderhill, FL 33319 OPERATING NAME (DBA): NÜ Car Rental / Coupe / Rent-A-Wreck Phoenix LOCAL AGENT: Paul Rodgers, Branch Manager, 2327 E. Van Buren St., Phoenix, AZ 85006 JURISDICTION: Subject to A.R.S. § 44-1522 (Arizona Consumer Fraud Act) *********************************************************** The "Marc Walker" Territory Based on corporate filings and BBB records, Marc Walker's company, Reservation Affiliates, LLC, appears to be the specific franchise owner for a cluster of locations. This is why you see his name attached to complaints in these specific "hubs": WERE YOU SCAMMED IN ONE OF THE FOLLOWING LOCATIONS: 1. Phoenix, AZ, (attempted extortion - Manager Makayla} 2. San Antonio, TX, 3. Seattle, WA 4. Fort Lauderdale, FL (The Corporate Headquarters) Why this matters for your lawsuit: The "Target" is Precise: You aren't suing the entire "NÜ" global brand; you are suing the specific "cell" that defrauded you. This is why your Corporate Hierarchy document is so lethal--it proves that while NÜ is a big network, Marc Walker is the one who took your money in Phoenix. No "Pass the Buck": By naming Reservation Affiliates, LLC, you prevent the Phoenix branch manager from saying, "Talk to corporate," and you prevent NÜ Global from saying, "Talk to the local guy." You've linked the local fraud directly to the guy in Florida who cashed the check. Avis knew the difference: This is also why Avis was able to "disavow" them. Avis likely has a relationship with certain NÜ affiliates, but they looked at Marc Walker's operation and said, "We don't know this guy, and we don't want to." The "Expert" Conclusion You have correctly identified the "Small Business Scammer" model. Marc Walker is using a global brand name (NÜ) to look like a major player, but he's running it like a "shell game" out of Lauderhill, FL. ***********************************************************

I rent from the Avis/Budget team at this site nearly every week for my job travels. The team is…read morealways very polite & very accommodating. In addition, the office staff is has always on site to their published office hours. The technicians who clean & service the cars always does a fantastic job of maintaining the cleanliness of the cars & maintains the proper fluid levels and air pressure on the tires. I highly recommend this Avis/Budget location.

Horrible. Customer service was non existent…read more Would not accommodate someone who experiences disability regarding the difficulty in having an all electric car. (It was a mystery car!!??) We explained at airport counter and again at location in Goodyear. We returned the car within 2 hours and Avis at the Hampton Inn charged us $120. When we asked to keep car they said they couldn't cancel the return. So we left car there paying $120 to drive for 2 hours. Horrible customer service in everyway. Both agent at airport and Caby Welsh Store Manager at Hampton Inn. Sometimes families ARE the exception (do not fit the box) WE DID NOT KNOW OUR MYSTERY CAR WAS ALM ELECTRIC- but nit even slight accommodation given for the difficulty of managing an electric car for someone with mental/developmental disabilities. Called and explained to both locations but they both refused to adjust our reservation. They did not even try to arrange for a solution at all. Their motto is not even close to being accurate. Never again AVIS.

I have had nothing but bad A experience with the location on 7333 W Thomas Rd…read more Manager does not return phone calls, Owner Mr. Patel does not return phone calls. It has been 7 months since first got my couch from them, I was supposed to get a new one within 6 weeks. Still do not have it!! Total run around if I even get to talk to a person, they have no answers "Iwill call you back" and never do. My order of a new couch finally comes in and it is only half of the couch (sectional and missing half of it). Three weeks later they come to bring the "right" couch and it is the wrong couch AGAIN, there was no hide a bed! This location seems to pride itself on blaming someone else, no one takes responsibility and the CUSTOMER SERVICE SUCKS!

First off, if you are someone interested in this place, MAKE SURE YOU KNOW what the place is…read more They check your credit. Get you approved or not approved. (They'll approve you). Then you take whatever it is you need, home. Then you pay either every week, every 2 weeks, or every month. But this store pushes every week. The man who helped us was very very rude. He had no manners, even for a salesman. He was wayyyy to sleazy. He tried to get us to sign papers BEFORE even seeing interest rates, prices, and all that jazz. He wasn't helpful with explaining the papers and he left a lot of stuff out. Rent a center makes their money on pricing their products 400% higher than on the market. So be careful. It sounds nice to only pay $12 a week for 3 years. But you'll end up paying wayyyy too much. This store particularly was just so rude and I'm very grateful we saw through their scheme. I totally understand they are sales people. But definitely not good at their job.

I had a total 5-star experience from start to finish with this local Hertz. I rented a car over the…read moreholidays and intentionally avoided the airport as I know that adds all sorts of costs to the rental. This Hertz had my vehicle ready at pick up on time and didn't keep me waiting on the return either. Hats off to Yvette who approached every part of her job with a smile and a friendly tone.

I had a bad experience , while I was in there this lady Yvette couldn't stop talking about her…read moreboss who hired some old bag she said . So had bad taste in my mouth. She told us one price in person and when I called to do extension she told me it would be same price . Than when I called to chk what total price she told me some crazy price like 1300 for two weeks . She than said you got a problem call billing . I did and supervisor was saying she is not right for that , we have fixed it . She never took Off the hold on my card as well . She is very sneaky and fraudulent, the way she was acting it was like talking to complete evil Person . Now we took car back and she was like leave it there I'm Busy . My wife asked her please make sure the hold is off. Also when billing fixed what she tried to charge it was a 600 dollar difference. She is doing something fraudulent I can't proove it but there's something going on. She works at the hertz 6409'w Glendale . Please do not use that office ,there is many issues . When I was in there a customer and her boss had to yell at her .. she acts like she didn't do nothing and over speaks when you try to explain . Could be on drugs . I will call hertz tomorrow billing about my hold she never took off!

I can't say enough about Az Ride solutions, my Volvo semi broke down while on the way to Nevada and…read moreI needed a rental asap while it was to be worked on! I reached out late at night not expecting a reply but Not only did i get a fast and courteous response the availability and pricing were explained and they were able to accommodate me for almost a week ! the car was economical and immaculately clean A++++ would definitely recommend world class customer service

Great experience with AZ Ride Solutions! Easy booking, friendly staff, and a clean, reliable car…read more Transparent pricing and fast service made everything stress-free. Highly recommend!

After our accident, everything felt stressful -- but the Deer Valley Enterprise team was a breath…read moreof fresh air. Over several weeks and multiple rentals, every experience was seamless and professional. Raymond Leonard helped us secure a hard‑to‑find vehicle for our family of six, Hayden Badger assisted with delivery, and Tanner Solomon and Oscar made returns easy. We also worked with Holden, Jake, and finally Deni Ortiz -- who turned out to be the manager and was just as outstanding as his team. Matt Moore and Hayden wrapped up our final return perfectly. Truly an exceptional, friendly, and collaborative team.

I don't understand what the purpose is of making a car reservation when I show up to pick up my car…read moreand then I have to wait 20 to 30 minutes while they wash and prep the car. This has happened that last two time I have rented a car from this location in the last 2 weeks and it didn't used to be this way. I noticed there are new staff and am not sure if this has anyting to do with it . I noticed that even though I was kept waiting for my car Enterprise recorded my rental start time at the reservation time...not right!

I was pleasantly surprised by my rental car experience with National, as this was my first time…read morerenting with them and only because it was what was offered through work, due to a recent change in vendor options. Historically, I've always used competitors so was a bit leery using National and not sure about the service, quality, etc. National Car Rental in Phx exceeded all of my expectations! To start off with, Joy at the counter was super friendly and helpful! I had just had a rough disembarkation (because we had to wait for an open gate) but she was quick to help and get me on my way, with clear instructions that the next person would help me get my vehicle and with the understanding, friendliness, customer service we don't always see anymore. When I reached the parking lot, I was told I could choose any vehicle between the rows I was told. I couldn't believe it. The selection was incredible! I couldn't help but think I'd be charged more because I booked a smaller vehicle but ended up choosing a smaller SUV. Nope, same price. The Jeep Compass was clean, worked perfectly and was a great fit for my visit. Checking back in was also super friendly and efficient. After a quick greeting and check of the vehicle, Aiden made sure I was happy with my vehicle, if I had any questions, concerns, how it could've been better, etc. I've rented from others before where I was told to just throw the keys on the dash and that was the end of our interaction. National made the effort for a friendly, customer-driven experience every chance they had to ensure a high level of satisfaction. I didn't download the app or become a member because I wasn't sure it'd be worth it but if every National Rental Car is as friendly and accommodating as the PHX Airport site, I think I may have a new favorite car rental company! Big thanks to the National PHX Airport team for making the car rental experience one of the best I've had to date!

Based on my Yelp photos, I've rented here a couple of times and I have to say, for an experience…read morethat can usually be very painful (renting a car, that is), the team at National Car Rental at PHX do a great job. Most recently, I rented a car for a week and after taking the train to the rental car center, I was able to skip the desk and head straight to the Emerald Aisle to pick any available car. I would highly recommend setting up an account with National and taking advantage of this.... being able to skip a line at the counter is a blessing. In any event, we went to the aisle, picked out our car and were off after a brief stop at the gate to check everything. Return was also quick and painless. Josh did a thorough inspection of the car, which we returned with a full tank and in pristine shape, and we were on our way in no time. It's amazing how frictionless the experience can be, as opposed to how awful other companies (I'm looking at you Hertz) can make it. I highly recommend National.