I don't understand what the purpose is of making a car reservation when I show up to pick up my car and then I have to wait 20 to 30 minutes while they wash and prep the car. This has happened that last two time I have rented a car from this location in the last 2 weeks and it didn't used to be this way. I noticed there are new staff and am not sure if this has anyting to do with it . I noticed that even though I was kept waiting for my car Enterprise recorded my rental start time at the reservation time...not right! read more

Great experience! The car was clean, reliable, and ready on time. The staff was friendly and made the pickup and return process quick and easy. I would definitely rent from them again! read more

Great customer service. I was in and out in under 20 minutes. I was even able to upgrade my vehicle on them due to it being my birthday. Highly recommend. read more

Peter was absolutely a horror to deal with. He was very unprofessional, and the whole experience with him was unbearable to say the least. read more

Enterprise Rent-A-Car - Car Rental Near Me - Phoenix, Arizona

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I was provided great customer service from Alejandro & tanya. They were very helpful & dealt an insurance issue I had.

I've never had an easier and more pleasant experience at a rental car place than this one! They were super helpful with our many questions over the phone prior to our pickup. Pickup was quick and the staff were super friendly. The interior is comfy to wait in (I'm sitting there right now waiting for a Lyft to the airport after dropping my car off) and they even have a little golf putting practice to keep people like me (perpetual child) entertained. Our car was spotless, everything worked great and it fully met our needs for our trip. If I'm ever back in Phoenix I'm definitely renting here! read more

POOR SERVICE HORRIBLE CARS!! I booked a reservation for a week and during my trip the vehicle I was given jerks so bad it definitely needs looking at and the radio wouldn't connect to my phone at all so I was stuck listening to BS radio music the whole trip! After trying to reach someone I decided to go back and ask to trade vehicles, the Store manager seen I had a discount code n hounds me about it! He also questioned my 6yr old daughter asking for information about me behind my back trying to be sneaking and whispering where your mom works etc and I asked my child what is he asking you and when she tells me he then says he apologize etc etc but no why are you questioning a baby and trying to be discreet with it so yes I tell him he outta line for tha don't ask my kid anything ask me! so when I finally was able to pull up my check stubs he goes that's not enough and cancels my rental and puts me n my kids out! So now me n a 6 and 7yr old is STRANDED with no communication because my phone has died by this point and we in a bad ass area surrounded by homelessness and drug addicts! We was stranded for 5hrs all because he cancelled our rental because he was mad I told him don't question my kids!! Do better! read more

Luke is phenomenal. He was great and patient with me and just honestly the best vibes. Great service

Super easy . 47.00 $ for the day economy car unlimited miles. 300.00$ deposit credit card needed . Brand new car , very friendly staff. Same day rental. read more

Alejandro was being super difficult, all the smart remarks on top the smirks is actually frustrating. My aunt came home crying bc of how she was treated so i'm leaving this to let yall know GO TO A DIFFERENT ENTERPRISE!!! read more

Amazing service! Shout out to Brittany, Chloe, and Jessie! Made the whole experience of renting a car such a breeze. They let me know all the options available given my awful situation and forwarded me to their car sales people to help me get back in a permanent vehicle! 100/10 stars if I could! Will always return and forward people I know to this location for their rental needs! Thank you ladies! read more

Friendly Staff, good deal, fast check in and out. The staff offer icy bottle water even after I have returned the rental car.

I had an issue where I went to rent a car and had a balance owed from a prior rental and was placed on a do not rent list. It was an embarrassing and frustrating situation to say the least. I was told I needed to contact a risk management associate and I was referred to Rosa Nido. Speaking with Rosa was an excellent experience and I will rent from your company in the future just because of her. She was calm, professional and direct and told me how to resolve my issue immediately. She turned around a situation restored my trust and confidence in enterprise and I hope enterprise can recognize her for her exceptional customer service and professional demeanor. Thank you so much Rosa. read more

Had a bit of a stressful time booking our first rental car, but Jack made the process as easy as he could and was awesome to work with! Thanks again, Jack! read more

Since I couldn't access Google reviews, probably my lack of technology savvy, I want to take a moment and THANK Brittany O'Brien for the OUTSTANDING job she did during my check in ! Without going into all the details of my experience, I must tell you that this lady was one of a kind out of this world. I listened to her as she dealt with multiple customers, both phone and in person, and she ROCKED IT..as I told her. Although I'm now retired, if I were back in business, I would hire her and build my team around her ! Please recognize and reward her accordingly, AND, a close second to Chloe Bell for completing my rental and return. THEY are the reason that people like me, and hopefully thousands others, will do business with your location and staff. Thanks and keep up the great work until we meet again ! read more

Probably the best customer service at any car rental place I've been to. Thanks for that!

Awful Company!!!!!! My husband booked me a rental car with Enterprise 1225 S. 7th St. apparently the next day Megan Toombs tried to contact me to notify me that there was no vehicle available for me. I was traveling all morning therefore I did not see this email. I took an uber to this location and Megan Toombs was outside--saw me getting out of the Uber (& other people arriving as well) She did NOT try to stop us & tell us there was no vehicle available and there was no sign outside stating: We are out of vehicles-Even IF you made an online reservation! So, I & others go inside all happily & wait in line!!!! We wait in line to finally get up to the front and be told -Sorry! Your'e out of luck-We have no cars available for anyone. I & others had to go outside---they literally kicked us to the curb outside on the main street (as they were closing at this time) & we all had to order ANOTHER UBER!!!! I had to wait on the curb of a busy street with my luggage for another Uber! I could have easily told my 1st Uber driver to please take me to my location (which was an hour away!!!) I ended up having to rush to get another Uber & then rush to get ready for the wedding I was attending! I am appalled with Enterprise & most appalled at how this was handled. Rudest woman ever!!! Next time put a sign outside on the curb in BIG LETTERS--NO VEHICLES AVAILABLE EVEN IF YOU RESERVED ONLINE!! SO SORRY FOR THE INCONVENIENCE!!!!! HOW HARD IS THAT?!!! Also--we reserved online!!!! what happened???!!! Stop overbooking!!!!!! Stop wasting peoples valuable time!!!! Enterprise-go out of business already!! read more

Absolutely horrendous!!! This has to be THE WORST company on the planet. After a company made reservation. I am still waiting for a car. 9am res time... 2 hrs later still no car..., why??? ...cause they are unprofessional garbage that just capitalizes on people's needs. If you can't provide the service your in business to do. GO BANKRUPT so we can know to go elsewhere! USELESS COMPANY GO TO HERTZ!!! BET THEY TAKE THEIR MONEY ON TIME... HUH.... ¡Get this update... after a 2days...found out the wipers don't work after it started to rain....just keeps getting better. read more

This location has some of the best workers that were very kind and friendly, even with being slammed with the busiest time of the year they took care of every concern that we had, Pete went above and beyond with helping us and not rushing us at all. He gave us the best service and made sure that we had no issues before we drove off. I would highly recommend this location!!! read more

I am rating this location a 1 star. I have used this Enterprise Rent-A-Car location twice, both in June and July of 2021. Each, with some complication. The first time I rented from here in June, after my $50 deposit, I was returned less than half back once I returned the rental. I called, and spoke to a young lady who said I was charged extra because I was given a car that where tax rate went a little over my $30 per day rental benefit through my auto insurance. Even after I specifically asked that it not exceed that. She said she would correct it, and never did. July 2021: Second rental, my second $50 security deposit is not returned in full. I call and speak to someone who clearly doesn't know what he is talking about, and tells me the reason why I wasn't returned the full amount is because I didn't fill the gas tank above the halfway point. I continue to tell him when the woman and I did the inspection and walkthrough, we both noticed the Dodge Charger was previously filled a quarter above the halfway mark. I asked, how I should return the gas tank, she said "just return it half way, like the rest of the vehicles". I then said, are you sure, normally it's just halfway, I do not want to be charged extra. She assured me not to worry, I would not be charged extra, and halfway would be right enough to receive my full security deposit. False. I was not given my full deposit, the man I spoke to continued to call me "brother", and told me I misheard, misunderstood, and the woman misspoke. Not sorry, but when someone misquotes, or relays false information, this is corrected by your upper management. I found this incredibly offensive, and disrespectful. I am paying for your business, and was given false information. I will not return to this business, and nor will I refer anyone to this establishment. read more

Huge disappoint. I was running late to pick up the reserved vehicle. I called the location as I was going to be late and I was told no problem. I had reserved a mini van and when I arrived I was told bthat they did not have my van available. There was one in the parking lot however they told me they rented it out to someone else because they didn't know I was going to pick up the van because I was late?? Unfortunately I did not get the name of the person I spoke to when I called, but I was able to show them my phone so they could see that I did in fact call there office. They said they would try to get another van from a different location. After waiting 15 minutes, I was told it would be another 15 minutes. read more

What a wonderful Car Rental. Very close to the airport and easy access. I highly recommend this location due to the inventory and the friendliness staff. Shout out to Jack, Brittany and Emily. read more

I'm currently returning my car at this location as we speak. The process was super easy and simple, I was in and out within 15 minutes. Some others in front of me had issues, but the ladies at the front were quick to fix the problem and offer solutions. The only reason I can't give it five stars is because they close at 1 p.m. on Saturdays. Sort of inconvenient if you fly in any later and want to utilize this location.. read more

Not very helpful at all, same debit card I have used before now all of a sudden they don't take. I used to love enterprise but now I wasn't very happy with how they weren't even helpful. Especially having to pay for a Lyft just to try and get a rental. Maybe I should stick to the location I alway go to. read more

Read the fine print! Don't believe what an employee says on the phone. Seems like every employee changed the policies on their own. Talked to 3 employees by phone. 1st in Tucson, then in San Antonio and then in Phoenix. 2 out of the 3 branches screwed us out of a rental because the employees at the location had a different take on the policies. Because of the "50 mile radius" policy, we could not rent a car from Phoenix to Tucson without a CC. 7.5 hours it took us to get from Phoenix to Tucson. All the agents could say was "sorry" they didn't even try to help a family of 4 out with any other resolutions. read more

Great staff, low wait time, and they picked and dropped me off each time. Celia was very helpful and friendly.

Like a few other recent reviews, they seem to have no clue. Edward Brinson is the Branch Manager per the cards on display. Edward spent the entire time on the phone rather than handling customers in front of him. I'd avoid this branch if you can help it To add, sent an email back a month ago. No response. read more

They had the car I wanted. Completely satisfying customer service. I'm impressed and will be back! read more

Very unhelpful staff. Dirty location and vehicles. Trevor and his staff are pretty terrible all around

Best rental car experience I've had. Very nice staff, very clean car, they work hard to make customers comfortable and ensure the car is to their satisfaction. Renting off airport also saves a significant amount of money, even after Uber to and from PHX i saved almost $180 on a five day rental. Enterprise is always great. This location sets the bar high. Thank you! read more

I experienced Enterprise Phoenix E. McDowell Road "off airport" service for our recent trip. I ordered a Luxury vehicle for exploring the SW parks. I received a call the night before pickup to make sure I was still coming. The call freaked me out, but the experience from Brandon and his team exceed my expectations. I arrived for the pickup and the clean luxury vehicle was waiting for me. The trip was a huge success and the vehicle was absolutely perfect. With the scarcity of vehicles they had to get the vehicle from Tucson. Although I was freaked I wasn't going to have my vehicle....Brandin and team came through with flying colors! I am renting again this month and highly recommend this location. They know customer service. They make it personal. And they made me feel like a welcome and important customer! Kudos to Brandon, Lindsey and Levi Lawrence Feuer read more

Had a reservation to pick up a vehicle, I arrived on time and still waited almost 2 hours along with other customers in order to receive a car. They gave us a car that was literally turned in by a customer a few minutes prior (I watched him arrive). So much for getting a clean disinfected car? We returned the car a few days later at the same time of day as when we drove off the lot. We paid the bill & left. While at airport and reading my emailed receipt I noticed they charged us almost $20 per hour for 2 hours that they say we were late returning the car. Where's my $40 credit for having to wait 2 hours for you to give us a car in the first place? No mention of this charge when we checked out/paid. Just snuck it on the final tab. Bottom line, I drove off your lot at 1pm and returned your car at 1pm. There should have been $0 surcharge. I usually book here instead of bothering with the other rentals available via Sky Harbor but this made us feel cheated. 2 stars for the young lady that checked the car out to us because she was doing her best while clearly swamped. read more

Picked me up downtown. Since they were a few minutes late, they upgraded me from a standard car to a new Dodge Charger at the same rate. Made the trip to Tucson a bit more lively :) They drove me to my point of original pickup when I returned the car the next day :) Really nice folks !!! read more

Enterprise Rent-A-Car - Car Rental Near Me - Phoenix, Arizona

Good customer service no long lines. Everyone was helpful, got a free upgrade on a car

The rental could have gone more smoothly, but when things went wrong, the management stepped up. Rami, in particular, was very helpful. He went above and beyond to fix a problem he didn't cause. read more

Bad Service and bad manners. I am a young individual trying to rent a car and have rented in other states. I don't have any major credit cards on me and didn't realize that I had to have one. (My fault) But they made me feel uneducated about there policy of having a flight number to be able to rent a car with there store location. I am here for work and got a ride with a customer. Do not go into this place expecting a first class experience with these people! The man in a button up and spiky hair is the one who should not be working in the office! read more

Staff got us out and in quickly with great attitudes. Had some booking issues with their corporate office, but the staff worked through the issue quickly and sent me on my way with an upgrade for the trouble. Will use them next time I'm in town. read more

We like the new building that they have on seventh Street but unfortunately when we arrived on a Thursday midday they didn't have enough cars. There were three sets of people waiting for vehicles and there was only one person in the office getting the reservations completed. It took a lot longer than expected. read more

Best rental car experience I've had. I appreciate the advanced notice by receiving a phone call the day before stating that there may be a little delay from our original time due to pick up car due to unforeseen car rental returns due in that morning . When we arrived, our wait was less than a half and hour for the car. Staff was very professional and car was clean. Upon return, again, the process was efficient. Renting about a 10 minute Uber ride from the airport saved us a significant amount of money as well. Approximately a total of $500.00 saved for a weekly rental. If in Phoenix again, I will definitely rent again from this location read more

Gave me the worst, crappy old SUV ever. Driving it, engine was terrible, inside stank, windshield chipped. Will not use this location again.