Was in and out in a flash for my pick up and my drop off. The young man upfront for my pick up was extremely professional knowledgeable and prompt as well as my drop off the Gal was extremely sweet, professional, and prompt.. We generally rent through Costco membership. The rental Was short notice As my grandmother was ill and I wanted to go see her, but everything went as planned how was appreciate it.. We normally rent our cars from Budget and Avis through Costco this time Enterprise was closest and we had no Setbacks. Would definitely use this location in the future. Great team and attitude with positive energy and thank you guys very much. Especially so early in the morning I hope the front associates as well as Back tech Enjoyed the treats I left for you guys as you deserve Keep up the amazing job as a team, Your efforts are shown well beyond read more

Enterprise Rent-A-Car - Car Rental Near Me - Phoenix, Arizona

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I walked in to rent a car I was moving from Phoenix to a different state. The employee asked what car was I looking for? I said economic he said it's 36 dollars a day plus 200 deposit.i agreed he said total is 307. With insurance coverage. I said oh that's great it's a one way and for this price is awesome. He said yes no problem. On bank statement there is a charge 307 and one hundred and something second charge. I asked he said oh I accidentally charge you twice but I will fix it. Than he said he didn't have a economic car but he can give me the other car a dollar more he said almost the same price. I said no economic is fine because I'm on budget. I'm moving to another state. He said ok cool. We asked to look at the car. He said oh I don't even have the economy car. When he already had another car keys in he's hands he said I just noticed. He opened up the car has tags of no smoking but it smelled like weed. I told him and he said oh and it has a problem to with the ace it doesn't work well not only that when I was driving out the freeway already there was a lot of noise under the car. I told him he said it will get fixed after you drop it off at your location. He said just add the insurance if you have no coverage. I did. It was very uncomfortable to drive around in the car without ace working and all the extra charge. I'm confused I have to wait until Monday to get an answer he smelled like weed and he's words weren't coordinating whith what he was doing. He either needs more training and or ask questions to those in charge read more

Enterprise Rent-A-Car - No smoking sticker - Car Rental Near Me - Phoenix, Arizona

I'd give this place 10 stars if I could. I came here after dealing with the terrible Hertz (9th ave and Camelback) down the street and had a car within 10 minutes of arriving. Mack, the assistant manager was extremely profesional and helpful. Easy process thank you! read more

Only enterprise I will go to. Everyone always helpful and they are organized unlike many other locations.

They made everything very easy! They are very nice, honestly best place to get rentals due to customer service and quality of the vehicles! 10/10! read more

The crew at this office is a great one. I had a little adversity when I put the card up for the deposit. They worked with me. I was able to rent a car. I am planning to rent again & perhaps buy a car read more

I have been renting cars from this enterprise location since 2006. I have always had an amazing experience. Every time I have rented a car here. It seems like whenever there is the tiniest of question or issue it is taken care of, explained, and or addressed immediately. The manager, Roberto Garcia was very helpful and very friendly, and made my experience easy and very positive. The Nissan Pathfinder, that I rented was very clean and drove very well. The customer service representative Dion was super knowledgeable, very polite, and also very helpful Throughout the years I have been in different cities and dealt with different rental companies and they were fine but enterprise and specifically this location on 27th Ave., and camelback has always gone above and beyond to make sure that my experience is nothing but excellent. Thank you Roberto! I highly recommend this enterprise location! read more

On an average, I rent vehicles approximately 14 times a year. This location has taken great care of me today and made sure the vehicle accommodated my needs. They were prompt, courteous, and very respectful. They made renting a car the most simplistic part of my day. They have went above and beyond to ensure my happiness and will certainly go back to this location again.. the guys in the office are a true asset to enterprise read more

Enterprise on 7th St and Buckeye.... The Ladies there are friendly and know the system inside and out..able to find me the car I needed for a special trip I had planned..I rent from them at lease twice a month and always great service wish I could give more then 5 stars...Joe Navarro read more

Front desk Cody really bad customer service i Have an issue with my rental i instead of helping me he was just we don't have a car for you and someone suppose to call me i get it maybe him or someone suppose to call no one did but the problem its he didn't try to help at all he just keep on saying we don't have a car till one of his coworkers say we do but its gonna cost you 49 dlls out of pocket that when i say no thank you and ask for his name really rude nd nonchalant i don't recomen this location at all In addition to this problem when i get to the location they don't even say hi or acknowledge me its really rude i have to ask for a ride for me to pick up a car for them to nit care about the problem me riding back in the buss home thank you for your time i hope someone in there company cares about our comments and fix this kind of disrespect to clients not cool at all any ways i have to come back tomorrow read more

Made a reservation Jul 11th for a 6-7 seat passenger car for our trip on the 15th. They accepted the reservation but called us on the 13th that they don't have an available vehicle and will probably have none when we go there for p/u.... Took you two days to let us know regarding this issue. Have made no attempt to help or fix it. If you don't have the availability call your customers right away. It's hard to rely on this and pretty much let us know that "we will see if we have the vehicle on the day you p/u". Almost ruined our trip... read more

I rented a car to drive while my car is in the shop getting repairs and Enterprise has been wonderful! I have had a hard time getting all of this scheduled and my reservation with Hertz and Enterprise didn't get set up initially. I had to cancel my car repairs and we scheduled this again. I called to verify that I had a car this time and they told me it could be two hours of waiting on a Monday morning. I explained that I am a teacher and this this would make life really hard because I would have to take a half day off and get a substitute to cover my classroom. They offered me no guarantees, but the man I spoke with was very kind and said that they would do the best that they could. Their best was awesome! I was picked up by an enterprise employee within 10 minutes of enterprise being open. The person who picked me up checked me in and gave me my car immediately. I was able to get to my classroom before school started. I am so thankful for your kindness and helpfulness. I am horrible with names but I will try to update the names of the awesome folks at Enterprise who helped me out today. read more

I rented a car from this location and Kevin was extremely accommodating considering the distance I had to travel to get a car from this location. He was also polite and efficient. read more

*Rate that was booked was not honored, wouldn't accept the legitimate corporate discount code we've used for years. My husband travels for work and gives them a good amount of business. *Wouldn't honor an online rate we pulled up that was less expensive than what they were charging us after not honoring the discount code (cost us twice as much). *Told us they were giving us a "free upgrade" for the trouble (free upgrade when you charged us double?). The vehicle had 53K miles on it, no floor mats and multiple rock dings in the windshield. *We quickly realized once on the road (now the office is closed and we are on a tight schedule to make it to a wedding in Colorado 10 hours away) that this "free upgrade" is completely out of alignment and the car shakes uncontrollably and jerks to the right when going over 50mph. *Alignment issue causes a slow leak and we wake up to a flat tire. *Customer service solution is for US to go out of our way and drive (unsafe) vehicle 45 min the opposite direction of our event to a location in Montrose CO to exchange vehicle. *Upon arriving at said location, we are told they have no replacement vehicle and their solution is for US to go out of our way and take the car ourselves to a tire place (the issue here is not the tire so much as the alignment, remember). Tire place has a 3 hour wait, and we will now miss said wedding. So we are now out our entire day, no service, no solution, no new car, no repair. *We repair ourselves with fix a flat, constantly stopping to fill the tire, traveling with a borrowed compressor that I now have to pay to ship back to a family member. *We gave them yet another opportunity to right the situation by going out of our way AGAIN, on our way home by driving out of our way AGAIN to an airport location in Durango, CO to exchange the vehicle to have a safe ride home. They told us they could get us a car but we would have to wait 3 hours (and then drive another 8). I asked about the row of 25 cars I counted in their lot and was told "some of them need service." *We can't return the vehicle today because it's a holiday so we will see if anyone cares tomorrow, history tells me not to hold my breath. "Enterprise, we'll pick you up" .... More accurately, "we'll tell you good luck" Never ever again. Hope the extra $200 in the CEO's pocket was worth it, Enterprise. read more

Rented a car on 9/18 through 9/22. The car was extremely clean. When I returned the car ,Pete was amazing! He had a smile on his face the whole time! He was very courteous, knowledgeable and professional. He provided excellent customer service! Will be returning to that location. read more

They don't answer their phones and they didn't have another car ready when denying me the car they did have ready. Apparently you have to be 25 to rent a LUXURY vehicle but it doesn't say that anywhere on the website. Don't go here. Just don't. read more

While my car was in the shop, I had to rent a car fast to have a way to get to work. Alexis and Nick were so awesome and patient with me. When I went to return the car the next day, but still needed one longer, Jaime was just as wonderful! (She normally works at the Bill Luke location, and was able to find me what I needed at that location! I also had to had to get customer service over the phone a couple of days later, and Giovanni was very helpful. These people have convinced me that I will be renting my cars only from Enterprise, and will only recommend this company to my friends and family. Thank you for all your help! read more

The worker are Racist. My roommate and I reserved a rental asked for everything we needed to pick the vehicle up. When we got the the agent told us we we're at the wrong location. We asked if we could reserve a rental at his location he told us no hr wax not accepting any new renters. We call the reservation line and was informed the agent was nog being honest and they were indeed accepting new renters. The Reservationist call the location book the rental for us. She informed me the agent said he never told us that. When we went back to pick up the vehicle that same agent refused to rent to my roommate he said something about her address not being correct or tag. I asked to out the reservation in my name he gold me they didn't take the chime card. Anybody that used chime to book a reservation through Enterprise please comment because I knos thats not true Ivd used my card serval time through this company. The bottom line My roommate is elderly and white I'm middle aged and black they didn't want yo rent to us. I dont do business with racist people. Our trip was delayed because of agent. I will never do business with Enterprise again. They are family owned so they I feel Enterprise's as a whole is racist. They discriminate and judge people when they walk in the door. May God have mercy on their souls. They not right read more

Jamie was working my local Glendale Enterprise location today (she works at this location normally) and I wanted to give her props for her stellar customer service, upbeat, cheerful can-do attitude! This is why I continue to rent vehicles from Enterprise! It is all about the people and the attention to detail when delivering that customer service! Keep up the great work Jamie and thank you for hooking me up with an awesome weekend rental! 2019 Jeep Cherokee with just 30 miles on the car, Nice!! read more

Enterprise Rent-A-Car - Jamie was cheerful, upbeat and a pleasure to work with!! - Car Rental Near Me - Phoenix, Arizona

Called day before and was told my car was ready for pick up. I said I would be there at 9 am the next day and I've been forced to wait outside because I left my mask in my wrecked vehicle. I've been waiting outside 110 heat for an hour and my car is still not ready. Stay away from this place. read more

Service at this location was great, They only issue I had was the service associate bringing up politics during the courtesy ride to pick up my POV. All of the associates including him were otherwise nice and accommodating. read more

I picked up a rental car from this office due to an insurance claim that made my car go into the body shop. I ended up with a problem that involved me possibly having to take my car in for a cheaper one. I called and spoke with Ruby who was able to recap my pricing with me and give me my options and I was ready to turn my car in after the weekend was over. A couple of hours later Ruby called me back and told me she looked deeper into how she could help me (which was all on her own initiative) and said she got her manager, whom I believe is Courtney, involved to see how they could help me. At the end of the day I was able to keep the car I currently had and was able to avoid exchanging it for a different vehicle. If I could give them 100 stars I could. My work schedule is so hectic and it would have been a pain to have to exchange my car during office hours. Thank you so much Ruby and Courtney!!! This is EXACTLY what excellent customer service is! read more

This is my second time to say good things about Enterprise. I took my rental back to this location, because of the close proximity of where I was. When I walked in the door, I was quickly greeted with a nice hello and smile from Alexis. She helped me instantly, and quickly . She even took care of a small issue with the cost. I would tell anyone , go to this location as well. Great service . Thank you . read more

Alexis and Amber were fantastic. I am a returning customer and have always used this enterprise location. Amber was helpful in getting my needs met and Alexis was professional in scheduling my reservation and answering any questions I had. I will definitely continue to use this location for any future rentals. No doubt a 5 star rating! Thanks you guys!!! °Michael read more

I am in to speak with one of three available reps that were available at the time , and not a single one of them could be of assistance . They don't support business owners Acquiring vehicles because I don't have a "paystub" he told us that a bank statement was not enough proof. Then he referred us to another business called "hertz" . We came here and for about half of the asking price of enterprise we were able to leave with a vehicle with 15 minutes of us being there . Thanks for recommendation. I will not be coming back here Ever. read more

Convenient place to rent a van for moving! I rented a large conversion van here to move between apartments. I had no troubles at all with the reservation or picking up/ dropping off the van. The van was a perfect size for any couch, mattress, or any other large items you might have to move between locations. This was a very affordable and convenient choice. I am sure they are great about their other rentals too. read more

The guys at this store are good. On a busy afternoon, Nathan made sure I got home. And Ron was a good driver. They're busy, but I'm happy to do business there again....just don't want to be in another accident. read more

I just had an awful experience after booking a reservation with a Supervisor at Enterprise his name is Alfredo employee number E592WX. I am an executive assistant and I needed to book four (4) extra vehicles for our executives and Alfredo was AWFUL -he did not address my needs or ask about my concerns -He just simply said, no I cannot help you. I am in the process of opening a business account for my boss as she has several businesses in Phoenix, AZ -however based on his terrible un-customer service, I will take our business elsewhere. I wish I was able to give zero stars because 1 star for Alfredo is overly generous. read more

Alfredo helped me upon returning my car. He was incredibly helpful and was super nice to have a conversation with. I would recommend this location to anyone who needed a rental. read more

It took me almost an hour just to drop off my car, probably would've been longer if the two gentlemen in front of me didn't let me go in front of them. Next time there should be more than two people at the counter. Also giving them three stars because they gave me a discount for waiting so long. read more

The staff is fantastic. The establishment is clean. Easy location to find. We did have an issue with a flat tire while on the road. We rented a SUV (Nissan Rogue 2015) so we could avoid any issues with my small car while driving on some dirt roads...but forgot to check the Rogues tires before we left the lot. Needless to say, that blew up in our faces (pun intended). Not too long after we got on that dirt road, the tire blew. I totally understand that this has nothing to do with the guys that rent out the cars.. Just want people to know from my mistakes: CHECK YOUR TIRES BEFORE YOU LEAVE!! Once we got back into town my boyfriend and I went to talk to the manager, Kyle. He was extremely helpful and understanding of our situation. He genuinely cared and had our issue taken care of with in minutes of our story. I really appreciated how they worked with us and I would definitely recommend them. I'll be back in 2 weeks for my next trip ... read more

Made a reservation for a truck. Went to pick it up, they didn't have it ready, took me to a satellite location to get the truck, truck wasn't there. Took me back to the office to find another truck. Took me to another location to get a truck that may not be clean or ready. Horrible service and management. Why make a reservation if it's completely pointless. I would love to have an hour plus of my time back on a Friday morning. read more

Was in a car accident at 1:15 i had an appointment at 3 at the Bill Luke Car dealership, the enterprise people knew this information, knew we were pain, and knew the insurance was going to cover the rental car, enterprise refused to give the rental car because I am 21, when we called another Enterprise, they said they always can bi-pass the 21 years of age rule. I am disappointed in this Enterprise, i will never recommend this company to anyone i know, not even my worse enemy, fuck enterprise forever! read more

Made reservations for a convertible car, about 2 weeks ago. Got there today and they said they're out of convertibles- very disappointing service read more

How do you have ONE employee working on a Saturday!? There are about 15 people waiting inside while one employee runs around! Very unorganized when I picked up and when I dropped off. Don't call the phone will ring and ring and ring!! read more

Friendly and wonderful staff. All of them! Short wait and good prices. Conveniently located over at Bill Luke. Always have been happy with Enterprise. read more

First off the Branch Manger was very rude and when I was trying to work with an employee he was quick to cut me off as I was speaking. I was asking some questions and he wants to chime in and cut me off. I was fine with the employee but I would not come back to this place. Nick Fields is the guy. If I could one star this I would. read more

I was there last week my gmc was getting fixed at the shop so I went to enter price and trynaa get truck or SUV Cause I had big stuff with me so I told that guys please I need big car and they told me to wait and they we'll take care of me I waited there more than 40 min so I'm like helpfully I'll get big car ,later on they call me and they were like sorry we don't have big trucks or SUV so they were pushing me to get small car, also they said at this moment they don't have big cars as soon as I walked away I seen people are taken big trucks and SUV And I always go there but never again never don't go to This location read more

Awesome service at this location. The staff here have excellent customer service skills!! During this pandemic time they had me in and out with a short wait, understandable due to our times of social distance. I complement this staff. I will use this location again. Thank you for a great experience! read more

horrible service. called to reserve a car around 8am and they said they would have a car ready for us, we had to drive out 45min cause all the other locations didn't have any cars available. We have a free upgrade that we were going to use also. We get to the location at 11am and they tell us that they don't have a car for our reservation. One of the workers mentions it's not his fault, it happens cause they go through a third party. So they stick us with what they can clean out quick and get us in which is a Dart. So much for the upgrade! Then we go check out and they need all these proof of paper for using a debit. Tried using credit and that has to be under the person renting the cars name , even though I'm right there to give permission to use my credit card. They were no help and didn't seem to care. Left with no car and waste of time and gas. I don't recommend them at all! read more