The vehicles themselves were decent and in good condition, so no complaints there. However, the biggest issue was the unexpected extra charges. I originally booked through Expedia for $240 for the entire trip, but upon arrival, additional fees and a deposit were added, bringing the total to nearly $500. These charges were not clearly disclosed during booking, which was very disappointing. I highly recommend calling Expedia or the rental company directly before booking to clarify all fees upfront. Otherwise, you may end up paying significantly more than expected. read more

If you don't mind the fact that the car rental company is off site and you have plenty of time then it might work for you. You'll first take the train to the rental car center and then walk a long way and down the stairs or elevator to wait for a van. That's another 5-10 minute drive. It was crowded and slow. But the agent was cordial and helpful. The car had significant damage but was not in the mood to wait for it to be exchange. read more

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PREDATORY SCAM - DO YOURSELF A FAVOR AND PLEASE FOLLOW MY ADVICE! "Absolute fraud. This is a classic well documented bait-and-switch operation. They lure you in with low rates online, then force 'mandatory' insurance, gas, and upgrade fees once you're stranded at their sketchy off-site locations. They prey on travelers by refusing to honor original prices or claiming your reserved car is unavailable. If you've been bilked, don't just complain here--file a formal consumer fraud complaint with the Arizona Attorney General at azag.gov. This company needs to be shut down." How to File a Complaint with the Arizona Attorney General The Arizona Attorney General's Office investigates deceptive business practices and can bring civil enforcement lawsuits against companies violating the Consumer Fraud Act. https://www.azag.gov/complaints/consumer Gather Your Evidence: Before filing, collect copies of your original reservation, the final signed contract, credit card statements showing overcharges, and any photos of the vehicle or location. Submit the Online Form: Visit the Official Consumer Complaint Portal and click "Get Started" to fill out the digital form. Detail the Fraud: Describe the specific misleading practice (e.g., being told insurance was mandatory despite your own coverage, or being forced into an upgrade because the reserved car "wasn't there"). Attach Documents: Use the "Add Attachments" section of the online form to upload your evidence. Alternative Filing Methods: By Mail: Print the downloadable form and send it to: 2005 N Central Ave, Attn: Consumer Information and Complaints, Phoenix, AZ 85004. By Phone: Call the Phoenix office at (602) 542-5763 or the toll-free line at (800) 352-8431 for assistance. Additional Actions to Take Credit Card Dispute: Immediately contact your bank to dispute the fraudulent charges as "services not as described" or "unauthorized charges". FTC Report: File a report at ReportFraud.ftc.gov to help federal authorities track systemic patterns of travel fraud. https://reportfraud.ftc.gov Yes, it's taken this retired DoD Civilian that may know just a bit about accountability and lack of starting at the top a few days to piece this corporate SCAM together but know it's just a matter of time before I seek additional damages in Maricopa County albeit remotely as a Missouri resident who currently has an open case with the AZAG as well as the MO AGO and it's NOT IF, BUT WHEN this get's resolved! *********************************************************** The Facts you should know if SCAMMED in the locations referenced above: CORPORATE HIERARCHY & REGISTERED AGENTS PARENT ENTITY: Reservation Affiliates, LLC (Florida Dept. of State Doc #L20000123458) PRINCIPAL/DIRECTOR: Marc A. Walker, 6441 NW 54th Court, Lauderhill, FL 33319 OPERATING NAME (DBA): NÜ Car Rental / Coupe / Rent-A-Wreck Phoenix LOCAL AGENT: Paul Rodgers, Branch Manager, 2327 E. Van Buren St., Phoenix, AZ 85006 JURISDICTION: Subject to A.R.S. § 44-1522 (Arizona Consumer Fraud Act) *********************************************************** The "Marc Walker" Territory Based on corporate filings and BBB records, Marc Walker's company, Reservation Affiliates, LLC, appears to be the specific franchise owner for a cluster of locations. This is why you see his name attached to complaints in these specific "hubs": WERE YOU SCAMMED IN ONE OF THE FOLLOWING LOCATIONS: 1. Phoenix, AZ, (attempted extortion - Manager Makayla} 2. San Antonio, TX, 3. Seattle, WA 4. Fort Lauderdale, FL (The Corporate Headquarters) Why this matters for your lawsuit: The "Target" is Precise: You aren't suing the entire "NÜ" global brand; you are suing the specific "cell" that defrauded you. This is why your Corporate Hierarchy document is so lethal--it proves that while NÜ is a big network, Marc Walker is the one who took your money in Phoenix. No "Pass the Buck": By naming Reservation Affiliates, LLC, you prevent the Phoenix branch manager from saying, "Talk to corporate," and you prevent NÜ Global from saying, "Talk to the local guy." You've linked the local fraud directly to the guy in Florida who cashed the check. Avis knew the difference: This is also why Avis was able to "disavow" them. Avis likely has a relationship with certain NÜ affiliates, but they looked at Marc Walker's operation and said, "We don't know this guy, and we don't want to." The "Expert" Conclusion You have correctly identified the "Small Business Scammer" model. Marc Walker is using a global brand name (NÜ) to look like a major player, but he's running it like a "shell game" out of Lauderhill, FL. *********************************************************** read more

DRIVE Rental Cars - The Corporate SCAM Hierarchy - Car Rental Near Me - Phoenix, Arizona

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They do not hold your reservation if your flight is delayed. Our flight was delayed by 4 hours so of course we were late picking up the vehicle. Then, they decided to have a car available but of course it was an insane upgrade of an additional $500. The worse part is that the location is off the airport and to even get to the shuttle was an eventful journey and they take a long time to pick you up. Some people that were at the shuttle stop had been waiting for 45 minutes already. I will never be utilizing their services again. read more

Fine if you are willing to compromise to save money. If you want an easy or fast experience, don't choose NU Car Rentals. This rental facility requires a shuttle from the rental car center. It's not a huge deal, but not super convenient. Shuttle seemed to run on a regular 15 minute schedule. Wait for a car was insanely long, with only 5 people ahead of me in line I think it took an hour to be helped. I had booked the cheapest option -- a "suppliers choice" car, so was pretty much prepared for anything. They told me I was getting a Mercedes Sprinter Van. I pretty much laughed out loud. It was all just a sales ploy to make me "upgrade" from that and pay double what I initially paid, to "upgrade" to a crappy small car. I declined the upgrade and at the last minute they said ok never mind we will give you a small suv. Just silly games they play trying to make a quick buck. I honestly don't think they even had a sprinter van on their lot. After a painful time waiting and almost being scammed, I actually really enjoyed my rental car, nothing was wrong with it, and I ended up needing to extend my rental by a day. It was a reasonable cost to extend which was nice. Drop off was easy and the shuttle back to the airport was waiting for me. Would I recommend Nu Car Rentals? No. Did it end up being "fine" after a ton of hassle? Sure. read more

DO NOT USE This is a total scam! Nu/Drive lure you in with a low rental rate and then operate illegally using duress to force you to buy LDW (supplemental insurance) which is illegal in the state of Az (and the US). They'll tell you that you can't take the car (even if you prepaid) unless you buy their insurance even if you have coverage. I had to call their customer service and I finally got some help once I got my attorney involved. On top of that illegal activity, they are way offsite making getting and returning your car a major inconvenience. DO NOT USE NU/DRIVE car rental! read more

Not sure why the reviews are so terrible but as long as you get passed them being rude for not buying their insurance and gas, the process was very smooth and easy. Got a nice new SUV and it was a seamless process. Just take lots of photos to protect yourself. read more

Misleading Location and Inconvenient Process. When I made the reservation, the pickup location was listed as Phoenix Airport, so I booked it without hesitation. Unfortunately, it turned out to be very misleading. Upon arrival, and after the tram ride to car rental we had to go through some hassle just to get to the pickup site. We had large, fully packed checked bags and had to drag them down a long walkway, take an elevator, cross another walkway, and eventually ended up in what seemed like a secluded passenger lot, not what you'd expect for a standard airport pickup. Doing all this in the Arizona heat was not pleasant. After a five-minute wait, a shuttle finally arrived and we were picked up by a very friendly driver named Garfield, whose positive energy helped lighten the mood. The shuttle ride to the offsite facility took about 10 minutes. Once there, I stood in line for about 20 minutes. While waiting, I started reading reviews and began to get nervous, as many people mentioned hidden fees and poor experiences. At that point, it felt too late to change plans. The staff member who helped me was very nice, but I didn't receive the car I expected. I had reserved a small SUV or a station wagon for a college move-in, but was given a Chevy Malibu instead. Surprisingly, we managed to fit a twin mattress inside with the rear seats folded down (minus the luggage, of course). To their credit, the check-in and check-out processes were smooth, and I did not experience any hidden fees, contrary to what many reviews warned about. In the end, it was a decent rental experience overall. However, I wouldn't use this location again for future trips to Phoenix simply because of the inconvenience and misleading booking description. read more

DRIVE Rental Cars - Ery in inconvenient location - Car Rental Near Me - Phoenix, Arizona

Nu Car scam Rented car and they charged $400 +/- and then had second charge of $400 +/- I then disputed amount with the bank and after investigation they still took the second $400. I don't have time for this, so don't use this company if you don't wanna to lose money.$$$$ read more

I wish I could give this ZERO stars. Scammers!! I prepaid for my rental car online and I knew I should not be paying extra at the counter but the employee Julonda would NOT allow me to remove these costs and told me they were required. He tried to charge me for more multiple times after I declined and the then finally told me he could charge me the lowest rate. When I asked him to explain charges he simply printed out the charges and would not explain. I needed the rental car and told him I would be following up with the charges as I did not believe they were correct. He dismissed me. I have called and followed up. I was informed by the customer service rep that these fees were optional! I should have been charged zero dollars at the time of pick up. I am fighting these charges. This employee lied to my face and was extremely unprofessional. Do not go here. read more

Where do I even begin to describe how exceedingly bad my experience with NU Car Rentals was? There were so many things I hated about it that I'll have to make a numbered list. 1. The NU Car Rental office in Phoenix is not at the airport. After arriving at 10pm, in the dark, the email directed us to a dimly lit parking lot to wait for a shuttle that never came. 2. After a half hour of pointless waiting, we found a taxi that took us to their office, which is in probably the sketchiest part of Phoenix. Upon arriving in their dingy, dark-paneled office, we waited in line, listening to agents aggressively insisting to clients ahead of us that they *needed* to buy additional insurance. At that point, I started to look at the reviews for NU Car Rental in Phoenix, which averaged a 1. 3. Upon meeting our agent Andrew, he immediately aggressively told we *needed* to purchase additional insurance, because without it, we could be *forced* to pay *thousands* in damages for the *slightest* scratch. When we explained we had full coverage, he asked what our deductible was. Then we were required to put down a deposit of that exact amount. At this point, it's almost midnight. What else are we going to do? 4. Instead of a basic Chevy, Kia or Toyota, apparently the only car left on the lot was a Mercedes C-class. Now, I get that's a super-nice, expensive car. But after being threatened with thousands of dollars in damages for so much as a scratch, we frankly would have been much more comfortable with a cheaper car. Also we were totally unfamiliar with the dashboard and it was the middle of the night, so this vehicle was not optimal at all. 5. Returning the car was fine, and the shuttle took us to the airport in time. Unfortunately, I inadvertently dropped my driver's license in the shuttle, leading to another whole set of problems. I did receive a call from Michaela that the shuttle driver had turned in my DL. Those two are the only reason for the single star. That, and because we did get our unnecessary deposit back. 6. Upon calling the office, I was asked to mail them a prepaid, self-addressed envelope to send my DL back to me, because apparently they can't spare a $0.78 stamp. 7. I sent them a prepaid, self-addressed envelope to my address in Ogdensburg, NY --with tracking, because at this point I simply didn't trust them. They received it on January 3. They didn't ship it until January 14, after several calls to find out what was taking so long. 8. On January 17, the prepaid envelope, on which I had hand-written my Ogdensburg NY address, was delivered in Laguna Beach, CA - more than 2,800 miles away. I'm still trying to find out what happened and how, or if, I can get my DL back. In short, dealing with NU Car Rentals has been an almost complete nightmare. I would rather walk 2,800 miles than ever rent a vehicle from NU again. read more

They don't even deserve one star. Absolute scammers. They are fraudulent. I went to pick-up my car after specifying online that I didn't want any extra insurance. They charged me full coverage and road side coverage (which I already have on my own). I sign the paper convinced that it was with the options I picked online, but instead I received a receipt of $113 + $224, being the last one the additional charge I never asked for. I ended up paying more than three times what I signed for. I emailed them, I called them and they don't give a damn! I told them it wasn't what I was told I was signing. They didn't care. I had to file for fraud. Never rent a car from them!!! PS: Also they are NOT at the airport, that for me it was ok since I knew that. read more

Nothing like a little "bait and switch". I used Priceline to reserve and rent the car through. The price was $309.98 total. This was paid on March 10th. I get to the car lot and was told the cost was $693.04 ($51.72 a day rental and included a $300 refundable deposit) for four days. I refused insurance and roadside assist since I already have both. Once I returned home an invoice emailed to me showing I owed an additional $376.83. My rental cost was increased by 122%. Car was driven 51 miles and returned with a full tank. I didn't choose the prepaid fuel option. read more

They could stop lying & doing underhanded thing for starts. In town for spring training. The line was 1 1/2hrs (2 1/2hrs after I landed). The agent told me it would be less for gas if I got it from them. He said gas was $5.00/gal+. I fell for it tho I'd never done that before. We hadn't drove a block off the lot when we saw $4.19/gal. The kicker was I turned down the insurance but he put it in the contract, then had me initial it. So, ultimately my fault. But, seriously underhanded. $312 of the total bill of $592 (over half). My friend and I told him no (clearly) when asked. Classic bait & switch. Give them a ZERO. read more

First of all we were told they didn't have the car we asked for. They tried to upsell the car. We asked for a compact and they said they were all out of those. They offered a BMW and they would give us a corporate rate. We declined. He then said let me check if we have anything else. He found a Nissan Kicks ( compact). We told him we had our own insurance. But after hearing that the representative said initial all the boxes. It turns out NU changed us an additional $170 for insurance. It's a big scam read more

Poor Customer Service and Concerning Rental Experience I rented from NU Car Rentals at 2327 E Van Buren St., Phoenix through Priceline and had a very disappointing experience. The counter employee, Alex, was very curt and immediately began trying to upsell me on upgrades and additional insurance that would have nearly doubled my reservation price. I explained that I already have full insurance coverage and a flawless driving record, yet I still felt pressured and was told I would be responsible for even the smallest ding or windshield chip. A $300 hold was also placed on my credit card. To make matters worse, he sent me outside without giving me the keys or directions, leaving me confused. Thankfully another employee, Alexis, kindly helped retrieve my keys and showed me where the car was located. The vehicle itself had multiple dents and was not even full of gas as stated. I documented everything with photos. Overall, the experience left me feeling uncomfortable and poorly treated. I recommend renting directly from the airport companies for peace of mind. read more

Scott was a smug and arrogant employee. Arrived to the rental location, tried to get the car I paid for, he 'claimed' the car or one like it wasn't available, then accused me of somehow switching keys because he made a mistake on the key tag number and my invoice. I'm appalled, truly. The manger was nice but not professional enough to appease the situation. The worst experienc, will stick to major brands. read more

Pay the extra $20-$40 to save yourself the hassle of getting a rental elsewhere! Extremely long process to get to the facility from the rental car station... long walk outside to the shuttle pick up on the lower level... shuttle is extremely small and cannot fit many people. Picking up is a hassle once you get to the facility. Long line waiting with only 1-2 attendants 8 parties ahead of me and 5 behind me.... Not worth it at all!! 0 stars!!! ZERO STARS!!! STAY AWAY read more

I would have given them a one-star, but the vehicle I got was new and clean. I used Booking.com to rent a car from NuCar. When I got to the counter, the agent told me that, for that kind of booking, all he had was a Sprinter van! (same line mentioned by another reviewer). I told him I had booked expecting a smaller vehicle. He then told me my only options were to pay an extra $246 since "they didn't have any vehicles at the booking rate" (booking.com quoted $356)! I was very disappointed and upset about the way this was handled. Of course, I was already tired and didn't see any options since your office is not near the other rental places, so I agreed to pay more. This "bait and switch" was especially galling since I saw a lot of different cars in your lot when I picked up my rental. To be honest, the Equinox I rented was clean and new, so I am not complaining about the vehicle. I am upset about how your agent left me with no options, and just wanted to rush me through things. When asked for reviews, I'll have to mention the "bait and switch" I was forced to endure, so I don't know if I can recommend your company. read more

Terrible Experience - Rude Staff & Poor Vehicle Condition This was one of the worst rental car experiences I've had. I arrived on March 24, 2027, for a one-day reservation in Phoenix, and the agent, Scott, started off friendly--but that didn't last. The moment I declined the $30 basic coverage (since I was using my own insurance), his attitude completely flipped. He became rude, unprofessional, and clearly annoyed. He started using scare tactics to try to pressure me into buying the coverage, which was completely inappropriate. Then he made a comment telling me to "make sure you take detailed pictures because we have." That didn't feel like customer service--it felt like a threat. On top of that, the car I was given (2024 Chevy Malibu) was in terrible condition. It was covered in scratches and dings all over, and the inside smelled bad. Honestly, it didn't feel like a vehicle that should even be rented out. Between the aggressive upselling, poor attitude, and low-quality vehicle, this place is not worth it. I would not come back and would not recommend this location to anyone. read more

Do yourself a Favor and DO NOT use this rental car facility. Pay a little more $ and get a rental from a bigger well know company from the Airport. This place does not explain things well at all and you get charged more $ if your not careful and thorough Stay away 100% = better experience and $ saved read more

I booked NU car through Expedia to save $100.00. In stead it cost us another $400.00 for insurance we specifically told the agent we did not want. I have cut and pasted a previous review (see below) because their words exactly word for word mimic our experience. Trust me these guys are professional scam artist. Do not I mean do NOT ever use these guys. They lie and steal. "This may be the worst customer service experience of my life. I booked a car in PHX for three days through Expedia. I declined all insurance as my car insurance covers it. When we checked in with Karla at the front desk, we explicitly told her we didn't want any extra insurance coverage. We signed the paperwork and left. On the day we returned the car, I received a bill that included ROADSIDE ASSISTANCE for $23.97 and SUPPLEMENTAL LIABILITY INSURANCE for $42.78, plus additional taxes. I called the call center and spoke to two different supervisors. Both said the same thing: "You signed it, so we won't refund your money." I asked them how many times I needed to decline the coverage before they would honor my request. Their response? "We can request the video of your interaction with our agent to determine what was said." How creepy is that? When I asked if I could see the video, they refused. How am I supposed to trust their word that I agreed to something I very clearly declined? The final straw was when I told one of the supervisors I would dispute the charges with my credit card company. Her exact words were: "Go ahead. We will win. We have your signature on the rental agreement." Let me make something clear: if you're in the customer service business and your stance is "we'll win, and you'll lose," then you've already failed." Pissed off T Dalling read more

First, the location is a shuttle ride from the car rental building. I booked a Mini Cooper EV online, when I arrived to pick up the car, the guy at the counter said the car was still charging and remarked it takes 8 hours to charge and only goes about 80 miles on a charge (i later checked on the Mini website and it said 212 miles per charge). He then recommended upgrading to an SUV and offered a 5 passenger or a 7 passenger SUV for a minimum of an additional $350 (the Mini I booked for $222). I wouldn't recommend renting from this company, and I don't think I'll rent from this company again. read more

This was a last minute rental because the last one was closed by the time we left airport. I went on Expedia and booked in a crunch, and let me tell you they saved the day like Superman. The customer service was quick and easy and they had us in and out in less than 20 minutes. We were worried about the drop off process but they assured us it will be fine, we had to get to the airport by 430 am and their driver started the pick ups at 4 with a dropped box for keys. It was 3 other people besides us and the driver was very informative and gave great history of Arizona even at 4am. Wish I had more time on that bus because I'm sure he had more to share. They gave us a Tangerine color Dodge Charger with a hemi engine that made us feel like we were in a race car, it was such a smooth but stylish ride. 10/10 read more

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Poor costumer service. Check your car before you leave the place. Cars have lots of details (scratches, bumps, etc). Be on the safe side.

I don't usually write reviews, but I felt it was necessary to share my experience to help others avoid the same situation. I made my reservation about a month and a half in advance, expecting a smooth and transparent pickup. i even pre-filled out form's beforehand. When I arrived, I was told that my reservation was an electric mini coooer which is way the rate was low, and that it would take at least two hours to fully charge the car -- something that was never disclosed at the time of booking. He also asked me if I researched where to charge because it's hard to find a location. I was then informed there was only one gas vehicle available, which happened to be a Mercedes SUV. This was not a vehicle I needed or wanted, but due to a last-minute cancellation, it was presented as my only option if I wanted to leave with a gas car. During the pickup process, I was also strongly encouraged to prepay for a full tank of gas. The attendant emphasized how expensive gas was per gallon and suggested this was the best route to take. Even after declining, the charge still appeared and I was told the credit will be refunded if the tank was full. I ultimately filled the tank myself, and after driving the car for four days, it cost only $20 to refill, which confirmed that the prepaid fuel option was unnecessary and misleading. On top of that, there were multiple hidden fees and forced upgrades, and by the time everything was finalized, I ended up paying nearly three times the original estimate -- even though I had prepaid specifically to avoid surprises. Overall, the experience felt misleading and lacking transparency, from the reservation details to the unexpected charges at pickup. I regret not trusting the prior reviews I read, as my experience reflected many of the same concerns. It was very difficult to get to and we waited a long time for the shuttle. Unfortunately, I would not recommend this car rental company and will be sticking with a well-known, reputable brand in the future. read more

Its a scam. Bait you with a low price online, waste your time getting there, then hammer you with double the price. Once you spend an hour or two getting there from the airport (tram to shuttle to their shop miles from the airport) they then rely that you'll just take the car or be stranded in a pretty rough neighborhood. Thats when they will jam the insurance on you whether you want it or not. They get you to swipe your card, then surprise - a new price with insurance and extra fees even when you told them no to insurance. They run a script to pressure you into all the extra charges. We left as soon as we got a whiff of the racket and just took a rideshare to our hotel - 3 hours later and no car! Renting from one of the airport agencies we'd have been at the hotel in 30 minutes. Read all the other reviews here, on Google, Expedia and reddit. read more

My experience was OUTSTANDING!!! Started off by the Grace of God being Brilliantly greeted by KARLA, who was refreshingly professional, abd genuinely charismatic--relieving me of any & all self-inflicted confusion by thoroughly walking me through every detail as many times as it took for me to fully understand KARLA went as far as to take the time walk me out to where my car was. Ended, with exceptional customer service and communication from the front door keep, drop-off guy, ans shuttle drivers! I must mention my fellow "manny" & world-impact maker, GARFIELD ("the cat") GUNNER ("the gat")! Our conversation was priceless & I knew I was in awesome hands w/ his Safe, Attentive, efficient driving skills...even helping a lost guy (walking) to find his way! BOOM PHOENIX is going to be one of my traveling "hubs" & NU Car RENTAL is now my 1ST CHOICE!!! Loving Wins read more

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WARNING: DO NOT USE THIS COMPANY! If you have over 500 reviews and more than 75% are 2stars or below, there has to be an issue. We came into PHX on 02/06 and was given a car...the car already had low pressure in the tires because the display kept flashing. We put air in the tires, dash still stated the warning. 02/07, get in the car warming still on the dash...take it to put air in the tire and the warning still on the dash so we called and they told us to come and switch out the car...cool! Come switch out the car and the runners who bring you the cars were not able to help us communicate the proper return process Case in point, a young lady had to also bring her car back while we were standing waiting for the swap, THIS A KNOWN ISSUE! The desk agent was new and was not familiar with swapping out a car so she needed her co-worker to assist, OK FINE! The issue comes that they doubled charged us for a car instead of swapping the car out. How do you double charged someone for something that was not their fault? The "manager" on duty (Juliana) was very nonchalant in her attitude in trying to resolve the issue. AS YOU GAVE US A FAULTY CAR!!!!!! Ya'll that pressed for funds that you would endanger people's lives for a dollar...best believe you guys are on my list of do not use or refer as your ensuring customers safety is NEGATIVE! To add insult to injury, one of the desk clerks comes and says shuttle and within seconds the shuttle driver is pulling off. They called him on the walkie but it was already too late. WILL NOT BE USING THIS COMPANY & THIS IS FAIR WARNING FOR FUTURE USERS OF THIS COMPANY read more

Awful. Slow and not very upfront with additional fees. Worse than buying a new car. And so far on the other side of town from the airport. Avoid at all costs. read more

DO NOT RENT FROM HERE!! Our car came with a DEAD BATTERY and DIED in the middle of the road. We could not use our car the entire trip and nearly missed a funeral in the process. Worst customer experience, not worth the hassle and would not refund or accommodate. read more

DRIVE Rental Cars - Receipt of bad battery - Car Rental Near Me - Phoenix, Arizona

Warning - Avoid Renting from This Company Unfortunately, we didn't check the reviews before booking and were blindsided by the experience. Everything was prepaid, and we were told an additional deposit would be refunded upon returning the vehicle. However, we later found out this was actually a non-refundable extra fee. When we asked for clarification, we were told "too bad"--no refund, no explanation. This kind of poor business ethic is exactly what causes companies to lose customers and eventually shut down. Sharing this to help others avoid being scammed like we were. Always read the reviews before booking! read more

I recently rented from NU Car Rental in Phoenix after booking a prepaid "mystery car" through Priceline. At the counter, I was told the vehicle assigned (a van) would be a "gas guzzler," and I was offered a smaller SUV for $29/day. What was not clearly explained was that this $29/day was in addition to the prepaid rate I had already paid through Priceline. I believed it was a substitute rate, not an added daily charge. Only after returning from vacation did I realize I had effectively doubled my daily rental cost. While the paperwork did show the total, the way the pricing was presented at the counter was unclear and sales-driven rather than transparent. I am not disputing that I signed the agreement. My concern is with how the pricing was explained. International travellers in particular should be very cautious about agreeing to any changes at the counter and confirm whether new rates are replacements or additional charges. I contacted NU Car Rentals promptly and was told they reviewed my situation with a corporate manager and a local manager, which determined I knowingly paid double the price for a smaller less-expensive vehicle. When I called Priceline, they said there was nothing they could do either. Clearly both organizations care little about quality customer service and more about coercively bilking their customers. With this expensive experience, I will definitely default to making zero changes at the counter in the future. And will never use NU Car Rentals again and will definitely be steering everyone I come into contact away from them. read more

Echoing everyone else's reviews here: DO NOT RENT FROM THIS COMPANY. This is the Frontier Airlines of rental cars with all of the hidden fees they have. We should've known that our rental car price was too good to be true when we booked a 4-day rental for $75. For starters, accessing this rental car place from the airport is pretty complicated. You take the sky train to the rental car area, there are very limited signs for NU, so we were really confused about where to go, then you take a random elevator down to passenger pick up where there is a shuttle stop with zero information about shuttle pickup. We luckily didn't have to wait long, but when our shuttle did arrive, the driver was looking at his phone, looking up news articles and watching videos the entire time he was driving. I did contact customer support about this - we did not feel safe in this shuttle ride. It's about a 10 minute shuttle ride to the rental place. You can ONLY use a credit card to check out - you can't use a debit card. You have to put a $300 deposit on your card, and when we checked out, $527 dollars was put on my card. We asked what this was for and it was all these hidden fees - they automatically put a full tank of gas on the card, an extra driver fee (which we had to add because my partner booked the car and only had his debit card. Since they only take credit cards, I had to pay and because my name was on the card they had to add me as an extra driver???), and a bunch of other fees that added up to $527. Returning the car was quick and easy, and I was able to fill up for much less than they charged us for gas, so I believe the gas fee was refunded. We were still charged an additional $157 for who knows what. Don't be fooled by the low prices online! Choose the name brand rental places, it's worth paying extra online since you'll be charged the same amount by NU anyways. read more

I was skeptical, I had used this rental car place before both times assigned by Priceline. The first time (2 years ago) it was a bit frustrating because I didn't know their system and where to go and it was a bit confusing. The second time (Jan. 2025) caught the shuttles right away, car was perfect and all went very smoothly. If you're the type that is rigid and get stressed easy I don't recommend them, if you're not in a hurry and a relaxed type person, everything will be fine and it goes OK. read more

What started out as a very disappointing experience and dissatisfaction with the rental car ended up with a most satisfactory result! The NU Car agency manager (Paul) was very understanding and helpful, and took care of the issue. We are very happy with the outcome and will remain faithful customers in the future. read more

I Made a reservation online with Enterprise,... and they farmed me out to NU car rentals. I used my Chime card to make the reservation and then when I got there,... after quite a bit of hassle they refused to let me take the car. Stating that they don't take Chime, After they took the payment. Then because the office isn't in the airport, I had to take a shuttle bus to get there,.. it was after my scheduled pick up time and they refused to refund me the money. They left me standing outside of their office waiting for an Uber. Stay away from NU car rentals, they are literally thieves. If I could leave a negative star rating I would. read more

I'd give this place negative stars if I could. Nu Car should rename itself "No Car" because that's about how much sense this operation makes. Let me paint the picture: you think you're renting at the airport rental car facility like a normal human. Nope. Surprise! You get dragged off to Van Buren -- one of the most unsafe, rundown parts of Phoenix. Misleading doesn't even begin to cover it. It felt like a setup for a bad true-crime documentary. We picked up the car in the middle of a haboob that quickly turned into a biblical-level downpour. You'd think a rental company would at least have working wipers for desert storms, right? Wrong. The wipers were cracked, dry, and about as useful as rubbing two sticks together in a hurricane. Driving through sheets of rain with zero visibility in a sketchy neighborhood? Chef's kiss. But wait -- it gets worse. The next morning we found out the tags were expired. And by "found out," I mean we got pulled over. Nothing screams "vacation relaxation" like flashing police lights because your rental car company can't be bothered to keep their vehicles legal. And the staff's response when I told them? Pure apathy. A careless shrug. Not even a half-hearted "sorry." Just... nothing. Like this happens every day, and they couldn't care less. Unsafe cars. Expired tags. Misleading pickup location. Zero customer service. This wasn't just a bad rental -- it was a full-blown circus of incompetence. Do yourself a favor: avoid Nu Car like you'd avoid food poisoning, jury duty, and exes who text "u up?" at 2 a.m. Rent literally anywhere else. read more

Zero stars. Nu Car Rentals is run like a scam. I was charged $398.13 for "basic" insurance coverage. When I picked up the car, I thought I was opting for no insurance. I was given two options: basic or comprehensive. I was told that basic was the one where my personal auto insurance would cover liability. My understanding when I said "basic" was that I was opting out of insurance coverage. I thought the amount I was being charged was for the week's rental of the car. I was not given a third option, though I found out later that there was one, which was NO insurance. I found out later that my sister-in-law had already paid for the rental in full with credit card points. The cost of the insurance coverage that I did not want was OVER $100 MORE THAN THE COST OF THE RENTAL. This is not how honest businesses operated. This is how a con operates. I spoke with multiple customer service representatives and was told that all of this is on me. I asked why I was not given a third option, and I was told it was my fault for not asking for more information. They refuse to refund my money or negotiate a lower price for a service I did not want. DO NOT engage this business. Do not subject yourself to predatory practices that are designed to take your money for no added value. read more

Such a crap company.! They had one worker so 45 min per person with a giant line. The car was dirty and old. Tried a second time because it's cheap. You get what you pay for. I tried to cancel due to a death I. The family. I called several numbers and several emails over 3 days. Finally, I get ahold of a person and they say that they can cancel but don't know if it's refundable and had no info I'd have to call a different department. Yet another random email with no answer. Save yourself the pain and DO NOT USE THIS SERVICE !! The worst ever ! read more