I had an excellent experience with National Car Rental at Phoenix Sky Harbor, and one employee in…read moreparticular really stood out. I believe her name was Alexis or Alex, I apologize if I'm remembering it incorrectly. The first time I interacted with her, I had a lot of extra baggage, and without hesitation she helped carry it all the way to my rental car. The second time, I was dealing with an issue involving my travel agent and rental reservation, and once again, she went out of her way to help me get everything sorted out. Both times, she was nothing but smiles, positivity, and genuinely great customer service. She made stressful travel situations significantly easier, and experiences like this are the reason I have such a positive impression of National. Employees like her are an incredible asset to the company, and I hope she gets the recognition she deserves.

Appreciate Aiden who checked me in on my return. It was very smooth. Someone give this guy a raise!…read moreGreat customer service. Thanks bro for making it all go smoothly. Update in Aug 2026: I'm here about monthly and this time my bro Grant checked me back in smoothly. I will always choose national in PHX because of the excellent service.

May 8, 2026 - After waiting in line at Budget for 42 minutes and seeing no line at Sixt, I went for…read moreit. In less than 10 minutes I had several questions answered and a SUV in the same size/class for the same price! Thank you Manny/Mansour for your assistance. I looked and a couple of those in line at Budget ahead of me were still waiting there. I could've save an hour or more if I'd gone to Sixt initially. Thanks Sixt!!

1 Star -- Document Everything Before Renting From SIXT…read more I recently rented a vehicle from SIXT in Phoenix, and unfortunately my experience after returning the vehicle has been extremely frustrating. When I picked up the vehicle, it was dirty, and the parking garage was undergoing construction, which made it difficult to thoroughly inspect the vehicle under ideal conditions. I specifically mentioned my concerns about the vehicle's condition to the SIXT representative at pickup and was told not to worry about it. After returning the vehicle, I was subsequently notified of a damage claim. What concerns me most is the process. I do not believe I caused the alleged damage, and I am now left waiting for SIXT to provide the charges and supporting documentation so that I can formally dispute the claim. After researching other customer experiences, I was also troubled to find numerous complaints from renters describing disputes involving damage they say they did not cause. I understand every case is different, but seeing similar complaints certainly added to my concern about how my situation is being handled. My advice to anyone considering SIXT: take extensive photos and video of every inch of the vehicle before leaving the lot and again when returning it. Photograph the wheels, windshield, roof, bumpers, interior, and every existing scratch or mark. Do not rely solely on a verbal conversation with an employee--get everything documented. I will update this review once SIXT provides the actual damage documentation, photographs, repair estimate/invoice, and evidence supporting its claim. At this point, based on my experience, I cannot recommend SIXT.

As a returning client of Easirent car rental, I wish to express my profound satisfaction with the…read moreenhancements implemented since my initial engagement. I particularly commend the exceptional service provided by your customer service representatives, notably Brittany and Crystal, who consistently demonstrate the highest levels of respect, courtesy, and professionalism. Their welcoming demeanor significantly contributes to my positive experience during each visit. Furthermore, I have developed a high regard for the manager, Nolan, whose professionalism, courtesy, and commitment to exceeding customer expectations are truly commendable. His leadership has undeniably transformed the operational efficiency of the facility, a change that is evident in the improved morale of the staff and the enhanced satisfaction of the customers. The recent implementation of kiosks, coupled with the cheerful disposition of your team, has significantly streamlined the check-in and check-out processes, allowing for timely departures. Even members of your support staff, such as Steven, who offered to wash my vehicle during a rental extension, consistently go above and beyond. The collective efforts of Nolan and his team are clearly reflected in the amazing service provided to all customers. I commend your organization for these outstanding improvements and will continue to be a loyal customer as a direct result of this exemplary service. Thank you, Willie, Nolan, Brittany, and Crystal for making my experiences beyond amazing. Extremely happy customer, Stephanie Young

Everything from start to finish. There was no signage at the rent car area at Sky Harbor Phoenix…read moredirecting travelers to the rental agency which as it turns out was off-site. To to their location they were asked for endless amounts of identification, our boarding pass, and charged us for an additional driver which is something I've never had happen before.. Subsequently, we had a cab driver take us from the airport to the rental agency and return us to the airport. When we returned the car we were unable to pull into the garage return area because there was another car in front of us with no driver. The attendant asked us to sign return papers and then told us to just leave the key on the dash, which we did. Then the cab driver took us back to the airport. They have since said they cannot find the key which we left with the car. When we departed, they repeatedly called us and said that their staff couldn't find the key. We checked all of our pocessions - we didn't have the key. They told us they were going to charge us for the key. Worst car rental experience ever. And I contested the $300 key charges with my credit card. I am a frequent traveler and I have never had anything like this happen before. Online their are reviews saying that this company tries to charge people for things they aren't responsible for. CEO and founder of Easirent Car Rental is Paul Hanley you should be ashamed!

​ Absolute Lifesaver! Skip the Competitors, Go Straight to Alamo!…read more​After an absolute nightmare experience across the counter at Budget Rent a Car--who shockingly overbooked and expected us to stand in a two-hour line--we canceled on the spot and turned to Alamo. It was the best decision we could have made. ​I literally booked a reservation with Alamo on my phone five minutes before walking up to their desk at Phoenix Sky Harbor. Not only did they seamlessly honor the ultra-last-minute booking, but the agent, Ahmed and his manager (didn't get his name),, went completely above and beyond. Recognizing our tight schedule and frustration with the previous company, Ahmed took incredible care of us and gave us a fantastic vehicle to get us on the road immediately. ​Ahmed's outstanding hospitality and quick thinking turned a stressful travel day completely around. The efficiency, cleanliness, and elite customer service at this location are second to none. I will never, ever rent from another company again. Alamo has earned a customer for life! ​Pros: Lightning-fast service, incredible staff (ask for Ahmed!), and total reliability.

Jevan at ALAMO PHX AIRPORT went above and beyond with assisting us with our car. It was like the…read moreGoldilocks and the 3 bears. The first car was to small The next car was not enough So Jevan found us a perfect fit! At the perfect price!

Very friendly people easy in easy out nice clean cars very nice professional explaining every…read moredetail and wishing me a happy birthday was so nice

If it's your first time at the Phoenix airport, be ready for a long walk to get to the Sky Train…read more But at least Fox communicated accurate instructions to get to the rental car center, which I appreciated. There was a long line at Fox when my flight landed, but the entire line was gone 20 minutes later. I was impressed with the speed. Until I went downstairs to the Fox Rent A Car booth in the garage where you pick up your rental vehicle and realized they didn't actually have cars ready for all those people. I found tons of customers just standing around, restless and annoyed. Basically, you just have to wait for them to call your name when your car is ready. Obviously they overbooked and couldn't accommodate all of the reservations that were made. Wow... I have no words for how ridiculous that is. This company accepting reservations while not having cars available then having people wait an hour for their rental cars is not okay. Once my name was finally called, after waiting in the hundred degree heat for about 45 minutes, the Fox employee gave me the keys to my rental car and told me the wrong make, model, and location of the vehicle in the garage. I mean, I eventually found it using the key fob, but I'm baffled at how terrible their service was altogether. The saving grace to my experience was the quick and easy return process, but that was too little too late. I feel confident in giving a one-star rating based on my recent experience.

Got an impala. Clean and rides smooth. I deliver flowers all day for camelback flower shop and…read morenever had issues with anything. My go to spot whenever I'm not driving company vehicle.

I've been booking with these people for a while and there's only one nice person that works there…read moreand he was letting me book for every day for 80 with a $500 payment when I first got my first card from these people I called today and the man was very disrespectful very rude and told me if I didn't have $400 don't bother showing my face previously had good business with these people and now all of a sudden it's a problem I've been reading review reviews on their page and was giving them the benefit of the doubt because they were good service now I see why they have the reviews that they have they changed their prices. They changed their quality and they're very disrespectful and rude. I will not be booking with these people again. I highly suggest that you save your money because five $500 to almost $1000 is not enough for cars that are damaged. Broken mileage is over the limit. Stereos are broken trunks are broken headlights scratches on the vehicle and then they want to claim that you're responsible for any damages or destruction of property. No, don't get me wrong. The man that works there that I am familiar with is very respectful and very kind and is very professional and keeps a level head. He always accommodate me and is willing to work with me on all occasions the man that I just talked to don't know who he is, but he was very rude and disrespectful and decided to hang up in my face. The first time I had called they have given me very nice cars and I don't have a problem with the vehicle vehicles but the way that that man talk to me, made me very upset and made me feel like my business wasn't value.

These people are pretty good. Quick and to the point,…read moreanswering all my dumb questions with a smile. Out of the terminal a few quick questions and into the car. We got to choose between a dozen cars...that's new to me. The car was clean and drove as expected. Return was even faster. Just get your stuff and walk off. Last words...next time.

In and out in less than 15 minutes. Never fails with Enterprise as I visited Phoenix and needed a…read morerental and Enterprise is located at the airport rent a car center and the process was a breeze. Great customer service that verified everything and got us going after checking in and directed us with simple directions. Down the escalator and was immediately greeted by another team member showing us which cars we may take and straight out of the airport within 15 minutes. They make getting into a car and returning a car a breeze and truly hassle free.

Evan Brody & the staff.Excellent knowledge & great customer service. Listened & understood what i…read morewas trying to accomiplish with my rental service. The process was good if you take care of things online first. 10 stars even though Zack got a promotion. Congrats!! Thank you all,Sincerely,Mr. Rice

I don't understand what the purpose is of making a car reservation when I show up to pick up my car…read moreand then I have to wait 20 to 30 minutes while they wash and prep the car. This has happened that last two time I have rented a car from this location in the last 2 weeks and it didn't used to be this way. I noticed there are new staff and am not sure if this has anyting to do with it . I noticed that even though I was kept waiting for my car Enterprise recorded my rental start time at the reservation time...not right!

My Representative at NU Car was Emmanuel & was great & got my rental vehicle very quickly.He got me…read morethe insurance protection that I needed.I will definitely use NU Car Rentals again!

PREDATORY SCAM - DO YOURSELF A FAVOR AND PLEASE FOLLOW MY ADVICE!…read more "Absolute fraud. This is a classic well documented bait-and-switch operation. They lure you in with low rates online, then force 'mandatory' insurance, gas, and upgrade fees once you're stranded at their sketchy off-site locations. They prey on travelers by refusing to honor original prices or claiming your reserved car is unavailable. If you've been bilked, don't just complain here--file a formal consumer fraud complaint with the Arizona Attorney General at azag.gov. This company needs to be shut down." How to File a Complaint with the Arizona Attorney General The Arizona Attorney General's Office investigates deceptive business practices and can bring civil enforcement lawsuits against companies violating the Consumer Fraud Act. https://www.azag.gov/complaints/consumer Gather Your Evidence: Before filing, collect copies of your original reservation, the final signed contract, credit card statements showing overcharges, and any photos of the vehicle or location. Submit the Online Form: Visit the Official Consumer Complaint Portal and click "Get Started" to fill out the digital form. Detail the Fraud: Describe the specific misleading practice (e.g., being told insurance was mandatory despite your own coverage, or being forced into an upgrade because the reserved car "wasn't there"). Attach Documents: Use the "Add Attachments" section of the online form to upload your evidence. Alternative Filing Methods: By Mail: Print the downloadable form and send it to: 2005 N Central Ave, Attn: Consumer Information and Complaints, Phoenix, AZ 85004. By Phone: Call the Phoenix office at (602) 542-5763 or the toll-free line at (800) 352-8431 for assistance. Additional Actions to Take Credit Card Dispute: Immediately contact your bank to dispute the fraudulent charges as "services not as described" or "unauthorized charges". FTC Report: File a report at ReportFraud.ftc.gov to help federal authorities track systemic patterns of travel fraud. https://reportfraud.ftc.gov Yes, it's taken this retired DoD Civilian that may know just a bit about accountability and lack of starting at the top a few days to piece this corporate SCAM together but know it's just a matter of time before I seek additional damages in Maricopa County albeit remotely as a Missouri resident who currently has an open case with the AZAG as well as the MO AGO and it's NOT IF, BUT WHEN this get's resolved! *********************************************************** The Facts you should know if SCAMMED in the locations referenced above: CORPORATE HIERARCHY & REGISTERED AGENTS PARENT ENTITY: Reservation Affiliates, LLC (Florida Dept. of State Doc #L20000123458) PRINCIPAL/DIRECTOR: Marc A. Walker, 6441 NW 54th Court, Lauderhill, FL 33319 OPERATING NAME (DBA): NÜ Car Rental / Coupe / Rent-A-Wreck Phoenix LOCAL AGENT: Paul Rodgers, Branch Manager, 2327 E. Van Buren St., Phoenix, AZ 85006 JURISDICTION: Subject to A.R.S. § 44-1522 (Arizona Consumer Fraud Act) *********************************************************** The "Marc Walker" Territory Based on corporate filings and BBB records, Marc Walker's company, Reservation Affiliates, LLC, appears to be the specific franchise owner for a cluster of locations. This is why you see his name attached to complaints in these specific "hubs": WERE YOU SCAMMED IN ONE OF THE FOLLOWING LOCATIONS: 1. Phoenix, AZ, (attempted extortion - Manager Makayla} 2. San Antonio, TX, 3. Seattle, WA 4. Fort Lauderdale, FL (The Corporate Headquarters) Why this matters for your lawsuit: The "Target" is Precise: You aren't suing the entire "NÜ" global brand; you are suing the specific "cell" that defrauded you. This is why your Corporate Hierarchy document is so lethal--it proves that while NÜ is a big network, Marc Walker is the one who took your money in Phoenix. No "Pass the Buck": By naming Reservation Affiliates, LLC, you prevent the Phoenix branch manager from saying, "Talk to corporate," and you prevent NÜ Global from saying, "Talk to the local guy." You've linked the local fraud directly to the guy in Florida who cashed the check. Avis knew the difference: This is also why Avis was able to "disavow" them. Avis likely has a relationship with certain NÜ affiliates, but they looked at Marc Walker's operation and said, "We don't know this guy, and we don't want to." The "Expert" Conclusion You have correctly identified the "Small Business Scammer" model. Marc Walker is using a global brand name (NÜ) to look like a major player, but he's running it like a "shell game" out of Lauderhill, FL. ***********************************************************

We had a fantastic experience at this location. Our customer service rep., Gunner, was beyond…read morehelpful. He was very friendly and knowledgeable. Gunner we elll be back in the future.

Kamari was so friendly and on point. Made our pick up smooth after having an accident. Definitely…read morerecommend coming here.