Due to government shut down our flight was delayed twice. Finally get to our destination and they left us and 10 others completely stranded with no way of getting our rental. Will be fighting charges for the rental. read more

Most people, including myself, only review car rental businesses when they have a bad experience. Well, Fox has earned my business through their easy reservations, direct from the website, car availability, and fair and consistent pricing. I have had bad experiences with other car rental companies, but Fox seems to be pretty consistent. at Phoenix last week, I got a jeep grand Cherokee for about $40 per day plus taxes, and was promptly refunded the damage deposit when I returned the car. Tip: book directly with the company rather than through a portal. The pricing is usually comparable, and they seem to prioritize reservations that are made directly through the Fox website. This is based on my experience. read more

I'm surprised at all of the negative reviews because my experience was near flawless. I booked my reservation online weeks in advance, and when I got to the counter there was no upselling or any other nonsense. The only downers were a moderate wait to get to the counter, but another employee did jump in to help out with the uptick in customers waiting which sped things up; and the original vehicle I was assigned was missing. Instead of just promptly reassigning me another vehicle, the lot attendant went looking for it. This went on for about ten minutes until they finally assigned me a different vehicle, a late model Jeep Grand Cherokee which was clean and in perfect working condition. The next time I fly into PHX I will rent from Fox again. read more

Was literally lied to by their customer service about insurance. I declined insurance, proceeded to get charged for it, then when I explained the situation I was just given this run around of different numbers to call. When you would call those numbers you'd be directed to call a different number or talk to a different person. They had me even sign a document that I specifically asked, "this is for the deposit?" and he said yes, when in reality it was for insurance. And now they're saying "oh you signed the document so we won't refund you." I've read other reviews, this isn't the first time they've done this. They are a shady company exploiting customers. Please go to an organization that actually has a decent reputation so you're not getting scammed out of $500 like the rest of us. read more

Reserved online for the prepaid rate. Declined insurance. Rental period Feb 7-10, 2026. At the counter insurance was offered and was declined along with the prepaid gas. When received the receipt after the rental was returned, insurance was charged and prepaid gas was referenced but not charged. Contacted customer service and was told, like others, a contract was signed. At the counter, you are asked to sign a pad which has no text with it and initial. When the agreement was sent with the dispute it showed 6 sets of initials like they were copied and pasted. Two sets were in empty spaces. Looking at other complaints it looks like it happened a few times during this time. Also noticed that there is no combination of fees/cost that equals the charge for the AZ sales tax. Was charged more than the 11.10%. read more

NEGATIVE STARS!!! This is a long read, but this story has to live somewhere. TLDR... RUN!! 1) When I arrived at the pick up counter, I was made aware that I could not pick up my car because part of my last name was adjoined to my first name, which somehow made it ineligible for pick because "it didn't match my ID". I was told that the error was by Expedia and, therefore, it was their responsibility to fix it. Expedia was not able to change this on their end, so I spent more than a hour trying to negotiate with Expedia and Fox for another option. 2) While a secondary Fox agent used my phone to speak with Expedia (because, I was told, Fox desk agents "don't have phones"), this Fox agent said to me, referring to the Expedia agent, who was on speaker "I hate her. I wish I could punch this bitch through the phone!" 3) Finally, Expedia offered me a refund and the original Fox agent said that he could match my price with Expedia, as a curtesy. When it came down to it, it was actually $80 more. But he knew he had me over the barrel. 4) The Fox agent did not ask me whether or not I wanted the Fox insurance plan (which I would have declined), which was an additional $200. So, original total: $537. Final bill: $834 (with prepaid gas) 5) When I went downstairs to get my vehicle, it was a sedan, but I had paid for an SUV. When I went back upstairs, the agent seemed surprised and let me know that there were no SUVs available. "Well, did you see any SUVs down there?" he asked me. I reminded him that it was not my job to observe that, so then he offered to call downstairs to see if there were any SUVs downstairs that weren't in his system. (May I remind you that they weren't supposed to have phones!) Lo and behold, there was an SUV available. The man at the desk adjusted my reservation by writing on the back of my printed receipt, by hand, in HIGHLIGHTER, "Please switch to SUV" and signed his name. 6) I asked the man downstairs to print a new reservation for me with the new vehicle's information, in case there was an emergency. Reluctantly, he obliged. 7) Day 5 of my rental period, the red "coolant" and "emergency hazard" warning lights came on. We stopped to have the car checked, and the report was okay, but these came on and off throughout the rest of our rental period. 8) Day 6 of my rental period, the "check engine" light came on and stayed on. I called Fox roadside assistance. Their phone system wasn't working. When I finally reached an agent (who called me back from a personal line) he said that the check engine light was a "catch-all for lots of other minor car issues" and told me it was safe to drive. He said that he notated my account but would not give me a copy of the notation, an employee ID number, or a last name. 9) Shortly after I returned the car, I realized that I forgot my phone holder clip in the vehicle (the kind that you clip to the AC vent so you can navigate from your phone, hands free) I had just gone upstairs so I ran back down to grab it. Within that 10 minute period, the guy who had checked us in had already installed my phone holder INTO HIS OWN PERSONAL VEHICLE!!! He stared at me, wide eyed, and said "I chased after you!" But guess what? My name and phone number were labeled on the back of the phone holder!! If he wanted to return it, he could have. But he didn't. Because he's a thief. The whole company is chock full of low-down cheats. And I'll never use Fox rental car again, ever. read more

Fox Rent A Car - Car Rental Near Me - Phoenix, Arizona

We rented a car this weekend for my grandmother's funeral. We booked the car on points via credit card, but noticed we had been charged extra money upon the return. Turns out that even though we refused insurance (we have insurance already) we were charged for their insurance anyway. They refused to reimburse us, and were unprofessional a**holes on the phone. Do not rent from them. They rip you off and their cars are terrible. read more

This great experience may be attributed to luck along with other factors but I really did enjoy an overall positive experience. I booked through Capital One a premium car, which came at a very affordable price for 4 days during Phoenix Open at that. I arrived fearing that I'd have to be shuttled to a different office offsite, but nope. It was right there. I knew that they were understaffed based on the reviews but the line moved fairly quick. I then figured they'll find a way to overcharge me or insert some hidden fees but there was none of that. Finally as I approached my beautiful red Dodge Charger i was just waiting for the roaches to pop up and say hello, but thankfully there was none of that either. The folks working there were kind and courteous, and they ultimately squashed all my fears. Drop off was literally a breeze. I would absolutely use them again! read more

I was charged almost $300 for insurance that I did not ask for. I have sent multiple emails to the company and have not received an answer for most of them. However, the one answer I DID receive, said: "Although we understand you verbally declined this service, it remained active on your contract throughout your rental period and is therefore non-refundable." So, basically, they can add anything they want and charge your for it. Won't use them again. Very disappointing. read more

The staff is friendly enough, though our counter person surreptitiously upgraded us--one could say that's on us for not being vigilant. But the company doe not have any way to get to the desk by phone! We needed to reach the counter where we had done business and the only way to do so was to DRIVE back to the counter itself. We made multiple calls to the main line and the best anyone could do was send an email to our location and ask them to email back. No one ever did. We resolved our issue by driving 45 minutes back to the counter and then 45 minutes again, back to our destination. The staff was lovely. But seriousy: NO phone contact!?? read more

Avoid this company! I pre paid for a rental car. I go to pick it up and clearly state I do not need or want the insurance or road side assistance. I am then told to sign what I am told is a waiver. Well after an extra $400 in charges on top of what I prepaid I get the car. The brakes were totally shot. metal on metal screeching. Totally unsafe. The fuel gauge does not work. I return the car. Get my final receipt and notice I was charged for the insurance and road side assistance I told them and supposedly signed a waiver for. So I contact customer support and receive an email stating that it was not a waiver but actually an agreement for the extra services I clearly stated I did not want. Total deception. they then tell me that their is nothing they can do. This is theft in my book. Absolute criminals. Do not use Fox Rental cars. The car was a disa waiting to happen and they will swindle every dime out of you they possibly can. My supposed prepaid car ended up costing more than double with the deceptive insurance scam and a license fee of $200. Please use another more reputable company. read more

Several weeks after returning a vehicle I was charged with windshield damage that I do not recall. I requested photographic evidence of damage before I made a claim to my insurance company. My only response was they did not have to provide it. My insurance did pay, based of a Fox drawing of a windshield with an "X". While this is Fox's policy, it is not transparent. I advise renter beware and always document with photos prior to, and after drop off. I choose never to rent from this business again. read more

0 stars if I could - I prepaid my rental through Expedia, but Fox Rent A Car at Phoenix Sky Harbor added expensive coverages (LDW, SLP, RLI, RSA) I never agreed to. The electronic pad I signed showed no prices, yet my signature was later placed next to charges on the printed contract. After getting the runaround from staff and billing, I learned many others have had the same issue. Very deceptive business practice -- be careful. It has gotten to the point where I have contacted the BBB the attorney general and I will be checking with consumer laws. I don't know how they are still in business. It's probably because in part of their rental agreement you sign saying you won't take any class action lawsuits essentially...... read more

I rented a Fox car through Expedia, quoted and paid $518. When I returned the car, my charge was over $1200. The extra charges were never explained to me and I will never rent a car through Fox again. read more

I booked a midsize rental car (Toyota Corolla or similar) in my husband's name through our CapitalOne Credit Card from Wed, June 18 at 3PM to Fri, Jun 27 at 12PM. Confirmation number H-FFX061DE58. I paid $344.54 for the rental. When we arrived at the Sky Harbor location my husband handed my phone with the confirmation information to the attendant Octavio. Instead of pulling up the reservation, Octavio started a new rental agreement: PHX-1271451. This rental agreement was for 1 day and we were charged $386.38 and will be charged $214.56 everyday that it isn't returned after 6/19/25. We were given a VERY BASIC Nissan Versa which is a compact car and not a midsize car that we booked. We did not notice this because my husband and I were traveling for 16 hours to get to Phoenix because his father was placed on hospice and we did not notice the discrepancy until the next day. We called customer service and they didn't seem to know how to fix it and said we would have to return the car and do a whole new rental agreement....we are in Prescott so it would be a 4 hour round trip process. The sky harbor location is supposed to call my husband but so far they haven't called in 5 days and now we have been charged an additional $1031.89 for the Nissan Versa. I've emailed the management address on the rental agreement 5 time and mentioned Octavio's name multiple times as he is the one responsible for this situation. I've also contacted Fox through the contact us section of the website 5 times and still not response. My husband's father passed on Tuesday and this entire situation has called unnecessary stress during a very difficult time. Not only do I expect a refund for the $386.36 and the $1031.89, I expect a refund for the $344.54 that we were originally charged for a midsized vehicle since we also did not receive what we reserved. This is what the Owner has commented on every Google review and as I said in my review, I have reached out to the contact section of the website 7 times with no response: Fox Rent A Car Phoenix Airport (Owner) Hi Kristin, I'm truly sorry for the distress and inconvenience you and your husband have faced during such a difficult time. Our team deeply regrets the oversight, and we're committed to making it right. Please reach out to us through the contact section on our website, where you'll find an option to directly address management; ensure you reference your situation and the confirmation numbers you provided. We appreciate your patience and will prioritize resolving this issue swiftly. read more

I reserved a full size car, paid for it, but when I arrived they didn't have any more cars of that type. Instead of upgrading us to a larger vehicle, they downgraded us to an economy size. The employee was not willing to work with us. After the trip I tried to get a refund for the difference, but was told they don't give money back. read more

My family and I flew in late from Pittsburgh. I previously had arrangements with AVIS but it didn't fall through due to me not having a credit card. I was freaking out since most car rentals their required a credit card. I got to FOX and I met Jay he was so welcoming and helped me with a vehicle big enough for my kids, husband and I. His customer service was the best. He helped me calm my nerves just by having a conversation. I would definitely be renting from FOX RAC in the future. read more

Patricia was the staff member who assisted my family with our rental car pick up in PHX on 02/13/2026. Patricia was the definition of deceptive, a blatant liar and an aggressive sales person. I reserved the vehicle in my name, which was prepaid through Expedia as part of our travel package. Patricia asked for my ID and credit card at check-in. I only travel with a debit card. She said it would be a cheaper deposit if we used a credit card. When I asked if we could use my husband's credit card, she said no. Then she told me it would be a $500 charge to use my debit card, which I was shocked by. I told her I had never had more than a $150-200 hold on my debit card with other car rentals and she laughed at me. She asked me if I wanted to add a driver for $13 per day and I was in shock again. I've always added my husband, at no charge with other companies. She asked if I wanted additional insurance and I declined. After signing off on a tiny screen that I could not read.......I had to transfer money out of savings into my checking account twice because the total charge was $762.20. When I inquired about this hefty fee, she said the deposit would be refunded when we returned the car. We proceeded downstairs to pick up our car and I had more time to review my receipt. That's when I noticed that the extra $262 were for loss damage waiver and roadside assitance that I verbally declined. I was irrate. I stormed back upstairs to the check-in counter and asked to speak to a manager. The manager was very patient and understanding. He drew up a new contract without the extra coverage I previously declined and offerred us a free upgrade on a bigger vehicle. He also informed me that my husband could be added to the rental for FREE, which Patricia lied about. She was awful. She was a liar, fraudulent, deceptive and DOES NOT DESERVE A JOB in customer service. I'm still upset about the experience and the waste of time I spend at the airport. read more

This place sucks! Reserved a car on Expedia, but when I went to pickup the rental, they wouldn't rent the car to me. The worker said my license and credit card didn't match. Umm, they do though? I showed him and he still said no. This place is a scam. Thru world NOT refund my money even though I never rented the car! Expedia also denied my refund--they wouldn't even listen! Thank God for Chase! Glad I reserved with my Chase CC because Chase refunded me immediately--they did not even investigate! Chase saw that my ID and CC match. So why was I denied this rental? Just a bs excuse given by that worker. When I say NEVER EVER again will I bother with Fox or Expedia. These companies think they can walk all over their customers! That's fine, I'll take my business elsewhere--where I'm protected and appreciated. Always book using a CC bc if I had used my debit, Fox would've kept that money 100%. Honestly, Fox deserves NO STARS! read more

Fox is terrible and scam adjacent, the first lady we spoke with was no help with zero concern for our predicament but when we got back in line we were assisted by Ronnie who so incredibly helpful and truly cared for us as customers. 0 stars for the business but 5 whole stars for Ronnie!! read more

I reserved a vehicle through Expedia. And shame on Expedia for offering a car through such rip off artists. My flight was delayed from an evening arrival to a 10:00 am arrival the next day. I called and asked if I could move the reservation to the day of arrival and I was told no. I was happy to pay the extra day, but just wanted them to keep the reservation for me. No. They took my money and have flatly refused to refund the money. read more

They will under price cars at low rates to get you in the door and upsell you a more expensive car. Or make you wait multiple hours in order to get the car they claimed was available online and booked on your behalf. If you experience the same thing, please report the practices to the Better Business Bureau. with enough testimonies there's probably grounds for a class action lawsuit if anyone is interested in gathering the evidence and filing the case contact me. read more

If I could give a zero I would. I was completely calm with him but Jesse at this location had the worst customer service I've ever experienced. Unbelievable rude, short, and literally couldn't believe half the stuff he was saying to customers. Literally told me to go shop around elsewhere and to not to come back to them because " he would know and he wrote notes under my reservation" After all the BS and finally getting a smaller vehicle that what was reserved, we noticed the car sounded weird and told the guy before we left. The guy told us " the car was just fixed and don't worry about it" the sound got worse as we drove so we pulled over to check it only to find out there was no oil in the car! Never again will we deal with the company read more

Original vehicle would not start, low tire and truck would not reopen to get my bag out to switch vehicles. When checked in with Priceline reservation I added liability insurance at $15/day and then they charged $150 deposit charged my card $188.00 specifically verified with the agent I woke up no additional fees. After I returned the car they charged me an additional $76.50 for waiver I did not agree to if I had agreed it should have been on the original charge. Be careful dealing with this shady rental car agency. Contact corporate they can't help you need to contact the location but you can't call must email, however they will not return your call or correct their. Take your time read every line off the one inch lab Credit card machine as they will add it after the fact have all charges printed out before you sign. The will and have gone back and stolen money have no customer service support and do not care. USE A WELL KNOWN RENTAL CAR COMPANY DO NOT RENT THROUGH PRICELINE AT SKYHARBOR AIRPORT OR YOU WILL BE RIPPED OFF BY FOX CAR RENTAL Response to Fox Rental Car reply to original review - No Contact number available on page requested to go to for resolution in their blanket response (Most likely AI Generated) I Called reservation line to be transferred. Surprise Customer service does not have a phone number to speak with anyone. They expect you to fill out a form that will go to their non existent customer service department. More smoke and mirrors to deceive the customer. I WILL JUST REMIND ANYONE READING THE REVIEWS FOR FOX RENTAL CAR ONLY RENT FROM THEM IF YOUR MAD AT YOUR MONEY AND WANT TO RECEIVE THE WORST SERVICE EVER. Thank you for reading until the end hopefully you will decide to rent from any other car rental company. If I have saved just one person from making the same mistake as I this is time well spent. read more

This was the worst experience I've ever had with a rental car company. I declined insurance at check-in because my own personal car insurance covers a rental car. I've never purchased the extra insurance through the rental company because of this. On the keypad, she had me sign and said that it was simply for picking up the car. After we returned the car, I noticed that I only got a partial refund back, claiming that it was the deposit. It turns out, after lengthy phone calls with my credit card company, as well as Fox, that she signed me up for insurance even after I said I declined it. I spoke with corporate and they said that they will not be refunding me because "there's literally nothing we can do and it's your word against hers." I've never had an experience like this, where they assumed I was trying to swindle the company when, in fact, I was the one that was swindled. The lady who worked at the front was named Patricia and the man that I spoke with over the phone in corporate was named John who was the supervisor. Do not rent from this company. I'd also like to add that we were in town for a funeral, and this experience made the weekend even worse. read more

This review: 10/13/25 If I could rate them with "no stars" I would. Expedia set me up with this car rental. Big mistake. The car was fine. The management team at Fox Rent a Car at Phoenix Sky Harbor was terrible, unprofessional. First they did not inform me that the car was a hybrid. I had to come back and ask for someone to show me how to start the car, turn on the air conditioning. A teenager. When I signed the contract, the agent at Fox Rent a Car tried to sell me road protection - I said no, I had already bought protection through Expedia. He said Expedia would "never" cover me for the Camry Hybrid I was renting. We argued. I actually called Expedia and they told me that was not true. The coverage I bought for $130 through Expedia would cover me for all accidents. Later I checked the receipt that Fox Rental emailed me. There was no reservation number on the receipt and no mention of the unlimited mileage that I had purchased through Expedia. So I spent another hour with Expedia on the phone to have them email me a Fox receipt with Unlimited mileage mentioned in the contract. Later, because I needed to extend my rental, I called Expedia. They said I had to do this directly with Fox Rental in Phoenix Airport. They gave me a number which did not work. I finally located a live agent online via Fox Rent a Car website. He asked me for my Fox reservation number. My receipt had no reservation number at the top. He did not believe me. I told him it said "Sent by Virtual Agent" and did not include a reservation number at the top. All I had was the Expedia reservation #. He finally located me through my email and phone number. I text him back and asked him to send me a receipt. "Whew!" DO NOT USE FOX RENT A CAR: UNPROFESSIONAL read more

We rented a car for 6 days at $25.85 a day. $155.10 total. Fees included: Pre-paid fuel $30.80 for 3 gallons, AZ vehicle fee $12.78, AZ tax $50.61, concession recovery $47.74, surcharge $5.50, facility energy recovery fee $5.54, vehicle license fee $7.78, customer facility charge$36., loss damage waiver $221.94, maintenance $8.46, refund $39.57 don't know what for. I see they didn't charge me for the toilet paper in the restroom, but that's about the only thing they didn't charge me for. I ordered a car like a Camry and got either a Dodge or a Plymouth 300. Roomy but quite bouncy ride. If you go with Fox just be prepared to pay at checkout for everything but the toilet paper the staff uses. Or maybe that's included in concession recovery. I'm sure I'll never know. First and last dealing with Fox rent a car. True to their name, their fees are sly like a Fox. read more

I was a little nervous about renting from Fox because of all the bad reviews online. It turned out very good. My plane flight arrived at 6:30 pm and when I got to the counter to pick up the car the attendant said my reservation had expired. It seemed funny to me that my reservation of the car for that day had expired at 6:00pm and not 12:00pm? I had tried to call Fox to tell them I was going to be a little late but could never get a hold of anyone on the phone? Anyway I got a new vehicle to rent and it was very easy at pick up and drop off and the price was great. I would rent from them again. read more

Do not give them a chance to upsell you anything, no upgrades, no insurance, no gas prepay. They will lie through their teeth about local gas prices, insurance requirements, etc, to scam as much as they can out of you. Just say no! read more

Picked up my rental car on March 8th at the Phoenix Airport Fox Rent a Car. Had prepaid via Expedia.ca the full amount. Jaramogi at the front counter had clearly been directed to upsell insurance as all car rental places are. He asked me if I wanted any insurance to which I responded no, just want the car. "Rental Agreement" then comes up on a tiny screen with only a sign here to which I sign the agreement, no dollar amounts or other indications are shown at that time. I'm told to enter my credit card for a $150 refundable damage deposit, I insert my card and there is no dollar amount on the screen at that time, I enter my pin at which point it asks if I want to pay in Canadian or USD and it shows me dollar amounts for each. I say hey this is way more than 150 dollars (~300usd). He says because I asked for car insurance (see above). I say no, click cancel on the machine without clicking CAD or USD. He tells me the charge went through at that point but he will reverse it and take the insurance amount off. I say okay great thank you, get the car and go on my trip. Get the invoice after returning the car and I've been charged for the insurance the whole time. Called the customer service department and deal with "Mike Acuña" on March 14th. Who I reason with and provide the full story above. Tells me they can't reverse any charge on the signed agreement. I ask to speak to his manager which takes me 15 minutes of fighting to get through to. "Mark Baron" is the manager that I speak with who just reiterated the same things saying nothing they can do and asking to extend this process out over the course of a few week long investigation. Completely abhorrent company policies, awful customer service, clearly directed front line workers scamming you out of more money. Stay far away from this scam company and save your money. Trash. Regards, Luke read more

Please save yourself the hassle and don't rent through them! This is the second time I have used them and both experienced were horrible. It's been over 3 weeks and I have still not received my refund for my reservation that they were unable to locate in which I got confirmation that it was booked. I end up having to get a car through Avis that cost me double and put a damper on the start to our vacations. You have been warn read more

Synopsis: Probably best to get the car reserved ahead of time to lock in a price. Overall I was pleased with the experience but there were a few things that forced me to detract a star. Fox is certainly one of the cheaper rental car providers in the Phoenix area, and is probably the cheapest out of the airport itself. I booked my vehicle about three weeks in advance of my trip to Phoenix and was able to choose from a large selection of vehicles for the lowest price out of any of the competitors. The day of our flight we were delayed 12 hours and I had to go digging to find out what Fox's policy was on not picking up a rental on time. In short you are looking at six hours before the reservation becomes null. Being that we were delayed as long as we were I had to call their customer support and because I booked through Expedia the woman had to cancel that reservation and place a new one. I am grateful she was able to help but this certainly threw a wrench in my travel calculations. Be wary if you are not booking directly through Fox, they seem to hang you up a bit there. Outside of that the process is easy. Head to the rental car center at Sky Harbor and go to the Fox desk. The process is just like any other rental car company; try to sell you insurance, their gas policy, etc, etc. Our service agent, Rose, wasn't too pushy on much of anything which was nice. Getting down to the car lot is also quite easy, about a three minute walk, and then to your car with the service tech outside, and then to the gate tech for one final scan. You'll leave with your receipt from the service agent (HOLD ONTO THIS!!!) and a small check out receipt that you should also hold onto (see attached image). The return process could be cleared up as it was not communicated with us at any point. There is a dropoff location at the very top of your receipt. Plug that into your phone or GPS and then just follow the signs for Fox drop off from there. All-in-all this was a good experience for us. We got the car we wanted, for a decent price, and without any problems. 4 Rented Stars out of 5! read more

Fox Rent A Car - Fox rent a car check out receipt. - Car Rental Near Me - Phoenix, Arizona

Called Credit Card company today to find out why there was an additional charge of $150 added to my $150 deposit and the $500 i paid to priceline for the 3 week rental. No luck with the credit card company. Called FOX customer service who directed me to fox billing. They told me that it was because they charged me $371 for a detailing fee. It was my responsibility to clean the car for the next renter. I agree that it was more dirty than most rentals, but it was dark as dark can be, both color and time of drop off, there were no agents to direct me to wet wipes or trash cans. I had the car just shy of 3 weeks. Returning it 2 days early. Emergency at home that had to be tended. Pepto bismal small spill easily wiped off, a couple squares of jello spilled in the center console. NO BIG DEAL - a rental car company should consider this NORMAL for a 3 week event. Anyway, i have and would have here, always vacuumed and wiped down the car fully with disinfectant wipes etc if someone, anyone had been on duty to receive the car. Ever gotten your car detailed ? after 20 years of dust, dirt, stains, coffee spills ? $371 for this kind of detail ? here is what I found on google website: The average cost of car detailing is between $125 and $200 for a full-service sedan, but the price can vary widely: Factors that affect price The cost of detailing depends on the size of the vehicle, the level of service, the location, the quality of the detailer, and the add-ons you choose: Vehicle size: Larger vehicles, like SUVs and trucks, are more expensive to detail than smaller vehicles, like sedans. Services: A full-service detail includes an exterior wash, interior detail, undercarriage cleaning, waxing, tire cleaning, and more. Add-ons, like paint correction, can increase the price significantly. Location: Labor costs are often higher in areas with a higher cost of living. Detailer quality The experience and quality of the detailer can affect the price. Price structure Some detailers charge a flat fee for a package of services, while others charge by the hour. Engine detailing Engine detailing is particularly expensive because it's difficult and dirty work. To get the best price, you can contact multiple detailers in your area and compare their quotes. Average Car Detailing Prices in the US - Mobile Tech RX Jul 20, 2020 -- The average detailing price around the country is $160.16. SIZE: This car was a VW Taos. a "small SUV" CONDITION: outside -- fine Interior: Sticky spots of Jello in center console and quarter size pink dried liquid in the center console. Back seat, floor, windows Spotlless. front passenger side of car avg, no trash but some snack crumbs on the seat (dry and easy to clean with a wet wipe) Back storage area: a BOX of trash to discard (no agent so no way to know where to put trash). NOTE: i returned the car 2 days early so company probly figured ill rerent and make 2 days profit, and we will rip him off on the cleaning bill. Dont use fox. read more

It's a scam to charge for the LDW when you don't initial next to it!!!!! I was told I had to sign contract. Then I was informed that by signing the contract they automatically charge you for the LDW!!! read more

I showed up to pickup a rental a prepaid for when I booked my flights. I showed up and dealt with Paul and Monica. Paul told me it would be at least 20 minutes to clean the car and 7 people were in line ahead of me before I'd be seen. I came back 15 min later and asked for an update and he said usually people wait an hour to pickup their rental. Rosalie then helped us with a car, it smelled so strongly of chemicals, and this was the car they switch use to after we loaded our luggage into a car needing an oil change so it wasn't drivable. I asked Rosalie what was goin on and she said she didn't know and that "it's always like this here". I asked for Paul's name and she refused to give it to me so now I'm reporting them both. This was a total scam, use literally ANY OTHER dealership error and the airport if you'd like leave within a timely fashion ans on a clean vehicle. Rosalie forgot to give us the paperwork so we couldn't leave the garage. When her coworker called about it asking her to bring up another copy, she refused and Rosalie hung up on her. Manager ALI says this will be addressed. I am contacting corporate because I have my doubts. This was a disaster from start to finish, I'll never use them again and don't recommend them for anyone read more

Never, never, never rent a car with Fox Rentals at Phoenix, AZ airport....these guys are the biggest scammers I have ever dealt with.....I rented a car on booking.com with Fox rentals and I was charged $314.52 for a 4 door car, when I got there, they said that my car was not available, and the only way for me to get a car, was to pay $138.27 for another upgrade vehicle, after I drove the car away, I saw they had plenty of vehicles from the price range I requested. These people are thieves and they should be shut down out of business for scamming people. This office should be reported to the Better Business Bureau for their scams.... read more

I booked a car through fox and when I got there I downgraded my car, when I downgraded I was charged as an upgrade. We specifically asked if the cost would go up and was told no. The cost doubled so when I saw how much they were charging me I was shocked and the guy at the counter told me it was because of gas fill up (which they told me was cheaper per gallon but of course didn't tell me about all the extra up charges) and because of the deposit that I'd get back at the end. They ended up still charging us double our booking rate and not giving us a full deposit back with zero explanation. I tried calling and emailing and did not receive any responses. Do not trust them and sign ANYTHING before they give you paperwork read more

Worst rental car experience I have ever had!!! I will never rent from fox rental car again. ALWAYS GET EVERYTHING DOCUMENTED IN WRITING i.e. gas level at pick-up and drop-off Pick-up - Car was not ready for pick up at my designated reservation time, had to wait over 30 minutes for a different vehicle, all while they continued to try to offer me a smaller car after I was already paying for an SUV. - When I received the vehicle it did not have a full tank of gas (3/4 full) which I notated on my vehicle inspection sheet. Drop-off - When I returned the vehicle, I made sure to fill it above what they had given it to me at and when arriving to the drop off area spoke with the agent checking the vehicle in confirming I had done so. He acknowledged and advised he would send me a digital receipt momentarily. Apparently when he submitted his report and I received my receipt he said that the car was almost empty. By that time I was gone from the rental car drop off area, so I went to the desk (PHX SKY HARBOR) and spoke too Parhker who advised me that the overage charges would be refunded within 24 hours and therefore I didn't think any further action/documentation was needed. Now I am being asked to jump through hoops, and get different bank statements to prove that I purchased gas for the vehicle and submitted to allow them to review now I am being asked to jump through hoops, and get different bank statements, to prove that I purchased gas for the vehicle and submitted to allow them to review, all with no guarantee that they'll be able to provide me a refund for the almost $300 more in charges that I have incurred. Worst customer service experience of my life! read more

Fox Rent A Car - Gas at pick-up - Car Rental Near Me - Phoenix, Arizona

Trisha is by far the worst car rental person I have ever dealt with. Not only is she rude but completely inappropriate with how she deals with customers. I'm now fighting to get a refund. I travel for work weekly, I will never ever ever ever use Fox ever again, as long as there is breath in my body. Truly I would rather crawl to my hotel than use them. read more

I booked a car for one day. Upon arrival the line was extremely long. There were no lines at any of the other counters. There were two women working. One did not seem to be able to do anything on her own, as the second woman had to keep leaving her customer to help the other CS representative. A third person finally came. After over an hour waiting to get to the counter, I admittedly was not in the greatest mood as I had an appointment that I had to get to which was an hour away and was concerned I wasn't going to make it. As I stepped up, Kany was my representative. I tried to speed things up by stating; I don't want any insurance, no tolls and no gas. She questioned what I was doing in Phoenix for one day. I answered her question and she then tried to push getting the toll for the day. I again stated, no insurance, no tolls and no gas. She questioned if I really understood how Phoenix is with all the tolls? I said I do and again no insurance, no tolls and no gas. She then stated, that I really should get the gas because they are the cheapest. (NOT) I again stated no to all three. She pushed the gas one more time and I again said no. Upon checking out, she told me to sign. Bad on me, I didn't read what was on the little screen, but she scrolled to the bottom and said sign. So I signed. I figured I was very clear on what I wanted. Upon returning the car, I asked is there a receipt? The gentlemen said it will be emailed to me. I left. When the email came, she had charged me for one day of insurance. $39! More than the car rental was itself. I went back in to talk to someone, I got a different person of which she said she would take care of it. I had to wait for her to finish with her customer and her response was "You signed it and I don't make mistakes." She then went to the back to get a manager. Hung out there for a bit and came back adn said the manager wasn't there. When I asked her what took so long if she wasn't speaking to a manager, she said, "I'm allowed to talk to people." This place is very shady with trying to force people into paying more. And even doing it after being told multiple times no. And headquarters has stated that since the contract is closed they can't do anything. REALLY? Stay away from Fox in Phoenix. But if you do go.. be sure to not work with Kany read more