I rented a SUV from Costco membership in budget Phoenix airport car rental center. When we arrive,…read moreno line, so i was able to get to the counter to process immediately. The thing surprised me is that they need to charge a 650 dollar deposit, i never experienced such thing. This is my very first time using budget, mostly i use National, never need to pay deposit. So a week later, when i return the car, i asked about my deposit, the lady said yeah, no problem, the 200 dollar deposit will be returned. I got really confused. Now the deposit is no longer 650? Very confusing!

May 8, 2026 - After waiting in line for 42 minutes and now 7th from the front of the line…read more Maddening!! We walked directly across to SIXT, rented a SUV, and walked by the Budget line and saw that I'd still be in line. In retrospect, I could've saved over an hour of time by going to SIXT first!

I love coming to Sky Harbor. The airport is open with wonderful people to help you to navigate if…read moreneeded. TSA agents are awesome as well. The recent renovations have improved seating areas at gate making them more comfortable. There are quite a few new restaurants as well. It's always clean in the restrooms and walkways.

We visited Phoenix Sky Harbor Airport twice in August. We're from Missouri, and one visit was a…read moreconnecting flight from San Jose to Phoenix and then on to St. Louis, while the other was a direct flight into Phoenix. Both times, we flew Southwest and ended up at the exact same gates, so we got a pretty consistent experience. The gates were in a convenient location, especially since they were close to the restrooms. There were also plenty of food options nearby, which is always nice when you have time to kill before a flight. I noticed information booths throughout the airport where you could ask questions and get help figuring out where you needed to go, which would be especially helpful if you're unfamiliar with the airport. Pickup was a little confusing outside. Our friend who was picking us up accidentally ended up on the Uber side instead of the area where she was supposed to meet us. Thankfully, it wasn't particularly busy, so it wasn't a huge issue, but I could see it being more frustrating during a busy time. One downside was that the chairs at our gates didn't have charging ports, which would have been nice while we were waiting to board. That seems like such a small thing, but when you're traveling, having somewhere to charge your phone can make a big difference. Overall, Phoenix Sky Harbor was a clean airport with plenty of food options and helpful resources throughout. We had a pretty easy experience both times, and since we were flying Southwest, we found our way around without too much trouble.

We arrived in PHX at 7:30. A few minutes later we were at Fox picking up our car. We had made our…read morereservation two months earlier. The pick up process was relatively straightforward. The attendants were friendly. After a few minutes we had our car. The outside of the vehicle looked like it was washed but not dried so there were many spots which made if difficult to see if the car had dings or scratches before we left. Upon stopping at our first destination, I noticed a few small scratches and a ding on the driver side's door but didn't think much of it. The car, a Hyundai Santa Fe served us well for the week we were in Arizona. Very comfortable for four adults and luggage. Upon our return of the vehicle, the attendant pointed out the ding and I explained that the car was not very clean and the parking garage was a bit dark which made it hard to see any dings until we stopped and were able to see it in the daylight. Thankfully, we were not charged any extra fees on our rental. I recommend looking over any rental vehicle for damage very carefully especially when it is hard to see because the car is in a garage that may not have the best lighting.

Will never never use Fox again. I pre-paid for a rental at Phoenix Airport, when I arrived, Fox has…read moreno cars available even thou my rental was prepaid. The person at the counter was totally not helpful at all and i wasn't given any documentations that I didn't pick up the rental and about my refund. After three weeks, I still have not received my refund yet. DO NOT USE FOX !!!!!!!!!!!!!!!

The PHX Sky train is a handy transport tool to take passengers to various terminals and parking…read morelots. It runs often during peak hours. It is a complimentary service.

I am always really impressed with how clean the Sky Train is. It is dependable and fast, and has…read morenever been broken that I remember, and I travel a lot. It is a heck of a lot easier than taking a tram to the airport from economy parking, which is affordable.

We used Costco to book a rental at PHX. There were at least 200 people trying to get cars at the…read moreBudget counter. We went down to the fast lane to find a Costco Line where there were at least 15 people in front of us. When we finally got to an agent, we were assigned a car. As we walked to the car, we realized there were people in the car and they drove away. BACK to the agent and after 1 1/2 hours, we drove out. Will Be very wary of COSTCO rentals and will not do BUDGET again. Awful

I've flown through PHX Sky Harbor many times for layovers, and today it was my final destination…read more If you don't already it's huge! What I love about it is the variety of food ootion and the modes of transportation within the terminal and to other terminals. Signage is great and easy to ready. My layovers also twnd to be more on time here than many other Hub airports.

Truly the only airport that doesn't overstimulate me, maybe because it's home? It's definitely more…read moreadvanced than other airports in the US, with their easy to navigate terminal map and TSA process. Lines move fairly quickly when most people act like it's not their first day on earth, and you rarely have to take out your electronics and put them in separate bins. I had the experience of taking the Sky Train to my assigned terminal recently, and it was super easy to go from the valley metro rail stop to the sky train stop (just go up the escalator that very obviously says To Sky Train). Saves me a lot of money by not needing to use rideshare anymore. The food options are pretty random - not as many chains as other airports - but I appreciate the chick fil a every now and then. For their Starbucks, I highly reccommend using the order ahead feature so that you don't have to wait in line - it's almost always long.

Wow, this terminal sure has changed since my business travel days. The remodel was a wonderful…read moredecision. Prior to this terminal being remodeled, it was dark and had very few restaurants. Needless to say it wasn't welcoming at all. But wow, what a transformation. I love the openness of this terminal and all of the windows. I feel like no matter where you're at in this terminal you can always see planes coming and going and the sunshine. It's definitely very clean. From the seating areas to the restrooms this terminal is well kept. Thank you sky Harbor airport for the beautiful terminal three we now have.

Had a layover here for about 2 hrs and change from CVG returning to LAX. Loved that the restrooms…read morewere clean and close by. Convenience store. Food nearby. We got Shake Shack which was tasted amazing for it to be in the airport, imo. Prices are hiked up BUT it's to be expected since it's the airport. Staff were friendly. Plenty of seating by terminals for folks who were waiting for departures. They even had table top like desks -- great for eating, using laptops or writing.

We flew Alaska Air (for the first time in a long time) from SAN to PHX. It was just one way as we…read morewere disembarking a cruise ship The plane was a smaller regional jet, flight was just an hour. The captain make an announcement that there was 'no calm air' between the two airports so there would be no cabin service. Bummer, but we understood Interestingly, the flight was actually just fine. No turbulence until the last ten minutes landing. Seat was comfortable, but can't comment on much else except we got home safely Bonus at SAN is you can see the cruise port from the runway

So my flight going to Arizona didn't have Wi-Fi so that was quite disappointing cause I had work I…read morehad to do so it was highly expected and there was no accommodations. They just didn't have Wi-Fi so that was unfortunate. Then as I leave Arizona going back to Seattle I have a agent at the death who doesn't understand what ADA is and I have to explain to her the acronym of ADA when I'm attempting to board pre-board really disappointed lately Alaska you could do a lot better