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    Hertz Rent A Car

    2.5 (50 reviews)
    Open 7:00 am - 5:00 pm

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    Hertz Chandler, San Marcos location. You can't get a more full tank!!  But Hertz still wanted to charge $25.50!!

    Rented a vehicle for 5 days from Hertz at the Chandler, AZ San Marcos location and opted to purchase the Lost Damage Waiver for peace of mind and so I could just drop the keys off and go when I returned. I opted not to pay for gas as I filled the tank before drop off. I thought everything was great when I dropped the car off and headed home. I was surprised when I received the receipt a few minutes after returning home and was charged for fuel because it wasn't full! (see photo). I called to find out why they charged me $25.50 for not having a full tank and was told the gauge didn't read full (I don't think this person counted on me driving all the way back to confront the BOGUS CHARGE!!) I did drive back and (again, look the photo AND miles to empty) confronted the "person in charge". We walked all the way out to the car and looked together and he insisted it wasn't full! This employee insisted he had a photo to show the fuel tank somehow even fuller than when I returned the vehicle! After 20 minutes waiting for him to find pictures of the fuel and odometer at the time of rental he tells me "this is your lucky day, I can't find any pictures" even though I personally walked around the car as a different employee took pictures inside and outside the when I rented the vehicle. Besides, how would they know the beginning mileage when I rented had they not taken pictures?!? Yea, My lucky day huh!?! I realize this employee was trying to save face because he was confronted but to tell me it was my lucky day to have to drive back and deal with obvious "error" (my quotes, I'm trying to be nice), was way out of line! Had I not driven back to Hertz this charge would have appeared on my credit card and I would have played Hell trying to get a refund. The picture posted is my photo upon drop off! FUEL TANK NOT FULL MY A$$! I will not put names in this review, but I will forward higher, you can bet on that! I own a Travel Business and you can believe this is going on social media and I will caution every client I have when booking Hertz...ESPECIALLY the Chandler San Marcos location.

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    Page 1 of 2

    Ask the Community - Hertz Rent A Car

    Review Highlights - Hertz Rent A Car

    To find Hertz, you enter the San Marcos Hotel lobby, then immediately take a right followed by another right into their office.

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    Avis Car Rental - Front

    Avis Car Rental

    3.3(9 reviews)
    3.0 mi

    We rented a car using Costco travels and chose Avis rentals. We were charged nearly double the…read moreprice of what was stated on the Costco rental receipt ($356.54) at the time of booking. Please be wary of booking through the Costco travel site as they offer no benefits. I would be better off booking through sites like Priceline or Expedia as we have never paid $632.76 for a 3 day rental in Phoenix, AZ. Please be wary of renting a car through Avis as they add all sorts of chages that are never heard of. The taxes on my receipt are 16.1%. Arizona does not have a sales tax that high. The combined sales tax rate of chandler is only 7.8%.

    I'm sad to have to downgrade my review, especially since I have done business with this location…read morequite a lot throughout the years. They're conveniently located right near where I live and I enjoy having them so close. Today I went to pick up a vehicle I had reserved online through Costco. Nico was working and I have dealt with him a bunch throughout the years. I had reserved a standard car and Nico gave me a Nissan Altima and explained that he was a little short on cars. We did the paperwork and walk around and everything and Nico was nice throughout the process. When I got into the car and drove off I noticed the smell of cigarette smoke coming out of the vents. I figured that someone must have smoked a cigarette and then got in the car and maybe it would go away after awhile. After driving it for a little but, the smell wasn't going away and when it comes to cigarette smoke and the smell of it, I'm very sensitive. I also have asthma and COVID did a number on my lungs when I had it about a year and a half ago. Since Nico said he was short on cars I began calling around to other Budget/Avis locations around my area and no one had anything they could swap the car out with. I then called Nico and explained the situation and he said that I would have to call the airport to see if they had anything. Why he wasn't going to call for me is beyond me but that's a moot point because I wasn't going to go down to the airport anyway. I called Enterprise and was able to get a car from them so I returned the Avis rental to Nico. When I walked in, he didn't even recognize me and said, "Returning a car?" When I handed him the contract he looked confused and said, "You just picked this up..." and I jogged his memory by stating I called. I re-explained that the car smelled like cigarette smoke and that it wasn't going to work for me. Nico didn't apologize or show one ounce of empathy and instead said, "Well, I have to charge you for a full day since the car left the lot." I literally had the car for an hour and a half and he's going to charge me for a full day? I was extremely taken back by the lack of customer service/empathy. He wound up charging me almost $40 for the hour I had the car. I wound up calling Corporate and they supposedly refunded it, but seriously...who wants to have to do that. I have been a customer at this location for many years and I have to say I'm going to seriously reconsider going here. The Enterprise location on Chandler Blvd is way better and they actually treat you like a valid customer.

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    Silvercar by Audi

    Silvercar by Audi

    4.5(63 reviews)
    3.2 mi

    Late review... First…read moretime Silvercar user in Phoenix. This has got to be the easiest and quickest I've gotten a rental. From Sky Harbor, a quick shuttle ride to the Silvercar lot. Someone comes out and greets you, gets you set up. Pull up the app, scan the bar code and off you go. May have taken 10 minutes tops from the shuttle to on the road in an A4. Best experience I've had at a rental agency. All paperwork completed on the app beforehand saves so much time. Definitely not the last time I'll be using Silvercar, either in Phoenix or other cities with availability.

    I rarely write reviews, but I think this Silvercar location deserves it…read more Our original reservation was supposed to start a few days after our arrival at PHX, but due to complications with our ride. We decided to ask the Silvercar concierge if they had availability for a Q5 at that time. The reply was very prompt and they had a Q5 at that time. We headed to the Blue Sky Shuttle from terminal 4 which takes you to the Silvercar parking location. We had to scan the code on the Audi and it unlocked by itself. No lines, no counters! The staff were all very nice and courteous, they helped us with our luggage and off we went! The car was a clean and new Q5 with all the bells and whistles. It is an excellent car to take for road trips. The return was again no hassle and great. All in all it was a great experience costing less than what we would've paid for a fully loaded luxury car at another company. If I come to Phoenix again or another city that has Silvercar, I'll definitely use them!

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    Silvercar by Audi - Silvercar PHX team

    Silvercar PHX team

    Silvercar by Audi
    Silvercar by Audi - A R I Z O N A ! ! !

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    A R I Z O N A ! ! !

    Hertz Rent A Car - carrental - Updated May 2026

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