Great experience with Avis. Paige provided excellent service--quick, friendly, and professional. The vehicle was clean, comfortable, and ready to go. Smooth and hassle-free from start to finish. read more

The staff at this location is always friendly and I come to this location quite often as an Avis Preferred member. Though two times in the last six months I've showed up for my RESERVATION and was told they have NO CARS. Not sure why they're taking my reservation if they have no cars available. It'd be nice to receive a call before I waste my time. read more

Buyer BEWARE - As a new member of their President's Club, I decided to give them a try instead of Hertz where I have the same status. Made a reservation for dates almost 40 days out, then realized I had the dates wrong and immediately canceled - within 2 minutes time. Avis refunded the amount charged but kept $50 as their "cancellation" charge. Lets be clear here, I gave them over $600 for a reservation that was cancelled minutes later and they felt justified in keeping $50....for what? NEVER, EVER WILL I RENT FROM THESE PEOPLE AGAIN. THEIR BUSINESS PRACTICES ARE SIMPLY UNETHICAL. GG ADAMSON PHOENIX AZ read more

I have rented from this agency before but on the Budget side and had a pleasant experience then and had a pleasant experience this time renting through this agency on the Avis side. Yes, the agency isn't the nicest around...it's basically a mobile home-type building that you walk into and it's very small inside but the staff is good at getting you in and out. Most rental car agency "lobbies" are nothing to write home about so I don't care too much about this. We rented an intermediate SUV to take over to Julian, California and we were given a pretty new Mazda CX-5 that had some pretty nice features (sun roof, all safety systems, back up camera, leather seats, heated seats, push button start), so we were pleased with this vehicle. It also had a full tank of gas, which is really nice. It seems this agency is very adamant on their cars having a full tank of gas and I appreciate this because it's a pain when you rent a car and can't just go and have to stop for gas. The interior of the car was a little dirty but not too bad. I went over the interior with a disinfectant wipe to clean up some of the dirt/dust. I have definitely rented cars in way worse condition. Pick up and drop off was a snap and I'll definitely do business with this agency, whether is be Avis or Budget, again. read more

Based on the high percentage of negative reviews, we were dubious about renting from Avis at 1401 N Arizona Ave in Chandler, Arizona. But because we reserved our car thru Costco (which we've done many times), we figured it would be OK. Entering their "office" my Spidey senses started pinging like crazy as it was a dump. In fact, while waiting in-line I started searching for other car rental options. The gal behind the desk was friendly, processed the paperwork promptly - but there was no, "let's inspect the car together". Walking to the car I realized why: she was too embarrassed: it literally had a piece of the bumper guard (not sure that's what you call it) hanging down, multiple scratches, a loose license plate, bent glove box door and a loose trunk lid liner. So why did I accept it? Because it appeared to be the only one on the lot, it was 114 degrees outside and I was very short on time. My initial assessment was that it actually drove OK and seemed mechanically sound. During our 800 mile trip to Salt Lake City (SLC), we were treated to a disturbing "whomp-whomp" sound at highway speeds, and were further entertained during a rain shower watching the passenger side wiper blade doing its damnedest to break free. Sounds bad, eh? But wait, there's more! Turns out the car did not have the jack or any of required tools to change a tire! Fortunately, we did not experience a flat. And the lack of the jack or tooling didn't matter anyway because THERE WAS NO SPARE TIRE! Needless to say, we turned the car in at the SLC airport ASAP. The gentleman receiving the car was fantastic and was appalled at the condition of the car, stating it should never have been rented out. The AVIS folks gave us another vehicle, but just walking up to it we saw that the roof weather stripping on the driver's side was only partially attached: with more than 1/2 - just laying across the middle of the roof between the driver and passenger's sides. Naturally, we had to ask for another car. Now at this point, one would have thought they'd have upgraded us a few notches, but alas, Avis was not done with us yet! Instead, they gave us a slight downgrade AND kicked in a grungy, sticky interior - at no extra charge! Realizing this was probably as good as it was going to get, we shook our heads and took it. Of course when we returned to Arizona, we were inundated by Avis' heartfelt apologies for our all troubles and their rabid insistence on making reparations. HA, HA - good one huh? read more

My pickup experience was easy and smooth, but once I got into the car, I was disgusted. Everything was sticky and dirty on the interior. Looks like it hasn't been cleaned in awhile. I spent 30 minutes cleaning the interior before I would even drive it. In addition, the vehicle was visibly damaged on the outside and did not have a good appearance, scratches and dents everywhere. Exterior was covered in dirt and could barely see out of the windshield. I was embarrassed to pull up in this vehicle. For the price you are charging for rental vehicles, some extra effort is needed because this wouldn't fly anywhere else. I haven't experienced this issue at other locations in the past, so consider this issue limited to this location. 0 stars for this horrible experience. read more

Avis - The center console and shifter. Would you want to touch this? - Car Rental Near Me - Chandler, Arizona

Got a car to rent here last week. Found the deal on line and booked it. When we arrived the car was ready. It was a 2017 Volkswagen Jetta. Jay assisted us through the process. They will run a credit check. You'll have to qualify in the 600's in order to be approved for a rental car. Had the car Thursday-Monday and returned it yesterday. Process was quick and efficient. This place is owned and operated by a gal named Barb. She has three locations in the Phoenix area. Jay, her son often works at this location and owns is own location as well. They're pleasant people, professional and will work for you to get the right vehicle for your needs whether business or pleasure. They have very car you can dream of, even Maseratis! LOL BTW: All newer makes and models 2017 & even a few 18's! Please visit them for the best prices and friendly fast service. Best place to purchase a rental in the Southeast area of Phoenix! read more

Avis - Car Rental Near Me - Chandler, Arizona

Need to rent often for work so visiting this location is a must and has historically been very pleasant. However, of late has become wholly subpar. Their staff has little to no actual care if you're satisfied and calling Avis customer service is rarely better. One or two people working at the location, particularly the employee with tattoos all over is especially lacking in terms of social grace. The only way to describe the general vibe is you're interrupting their day by doing business with them. I'm somewhat sad to say I have little choice in coming here or Avis in general as my company requires it. Otherwise I'd show them the level of care they have shown me and simply never go back. read more

I have rented a couple of times over the past 6 months at this location and I have always received great service. All of my questions have always been answered and staff available to assist. read more

Avis needs to hire or train their employees alot better, Guy at the front is rude and not helpful, had a attitude like your bothering him because you went to rent there. Price is lower then other companies but pay the extra elsewhere for better customer service. read more

Beware of the interactions at this location. Appears to be inconsistent with their service counterparts. Came across another location and they weren't as bad. But this one wasn't pleasant due to my experience. Andrew I hope you had a Merry Christmas, but I didn't appreciate the attitude. read more

DO NOT RENT FROM AVIS!!!! Especially NOT this location! Car was completely dirty, had a time line to get to a conference. Took pictures of all the stains and marks. Then asked them to clean the vehicle. Which they did but we not polite about it whatsoever. Over all the two gentlemen there weren't very nice or understandings. read more

Worst experience ever with the agent of branch: 1401 N Arizona Ave, Chandler, AZ 85225. The agent is so rude by phone and in the same office too (Royce, and AVIS, you should take actions with him). By phone this agent put me on hold for more than 15 mins, and then he end the call (twice) and in the office this agent also was so rude. No solutions, no awnsers and the agent kicked out of the office. By the way, I have a long term rental with AVIS, and I was with some queries. read more

Ive been going to Avis for the last 12 yrs and I'd say customer service is decent, but the last few times I had to rent customer service has been the best!! The new new female working is exactly what customer services should be like. Someone who can make a crowd feel at ease and not to worry is a place you want to be. Avis is lucky to have such a hard dedicated worker like MS. Pena. So if you want to be treated right and not like someone whos just renting go when she is on duty, you won't be disappointed. read more

First time renting at this location, and it will be my only time. Customer service is not a priority here. When I picked up the car, the girl was rude and the car was really dirty. I had to do some cleaning on it before I left on my trip. The inside had what looked like dirt stains everywhere. When I dropped off the car, the guy was rude. Didn't ask anything about how it went. I guess I'm used to better service form places like enterprise or hertz, where they care about the customer. Not here. When I dropped off the car, the guy went out and moved it and didn't tell me anything. Well, a few days later, I received the final invoice. They added a $60 misc. charge. I called to see what it was. Turns out it was a $60 cleaning fee. They charged me to clean a car that they gave dirty to me in the first place. I rent cars 10-15 times per year and I've never been charged a cleaning fee. I'll never go back here again, and if you are reading this, You should find a different location to rent from. STAY AWAY! read more

We made a reservation at Avis a month ago for this morning at 8am. When we walked in there were already 4 people standing there in a enclosed room with no air conditioning. The people already there were visibly profusely sweating and taking things off the counter to fan themselves with. The one and only lady working in there was talking to the people in front of us when she told them they didn't have any cars available even after those people also had a reservation. When we asked if a car would be available for the woman working asked if we made the reservation overnight to which we responded that we'd made the reservation a month ago. She told us we could call another Avis to see if they had cars. After having no luck when calling two other locations, she told us that we could upgrade to the only car they had available for an extra $20 a day. I didn't understand why me and my family had to take on the extra expense when Avis didn't have a car that we had already paid for and told was reserved for us. She then told us the car reserved for us was supposed to be here yesterday but it wasn't. That raised the question of what why didn't we receive a phone call telling us when they knew this was going to be an issue a day prior. When we asked about upgrading to the only car available she then told us the computers were down and she couldn't rent out ANY cars. As we were outside and I was clearly frustrated and upset over now not knowing if I would be able to make my sister's wedding the lady came out and told me she was calling the police. It appalled me that she could pick up the phone to call the police on me, but couldn't pick up the phone to let me know the situation the day before. She also couldn't be bothered to call any of the other locations to see if they had any other cars and left everything completely on my shoulders. This was the absolute worst car renting experience ever without actually getting a car. I would not recommend this place at all, save your time and money. The customer service is near non existent, and they don't seem like they're going to do anything about it. read more

I cancelled my reservation due to the rude man that answered the phone. I'll take my business elsewhere.

Very disappointed in my experience. I had reserved a full size car and when I got to Avis they said they only had the smallest size car available. I reserved the bigger size on purpose so that I could take my family with me in the car. When I asked what they could do for me since they said they could do nothing for me. They acted like they didn't care. I called customer service and the first person I talked to said I had to make a new reservation and it would cost me Triple the amount since they were all low on cars. I explained to him that I had reserved this car a month in advance and I had called the place three times that week to make sure I had the car I wanted. He proceeded to tell me there was nothing they could do. I took the smaller car before they closed and I called customer service a second time. The next guy was a little more helpful and said that he would call around. It ended up being a nobody else around in the area had a car for me. I had to drive 40 minutes out of my way to go to the airport and he said that they would have a car for me. When I got to the airport they said that they didn't know what I was talking about. They said they had no cars for me. After explaining to them my situation and and how I had called customer service they just said customer service doesn't know. Finally they said okay I will see what we can do for you and magically they had a car I reserved. In total I spent about two and a half hours driving and talking to Avis. I'm very disappointed and hope that this comment will improve their business in the future. I'm also an avis preferred member and was expecting a complimentary upgrade not three size downgrade. read more

We got a Mazda SUV for a rental here. The process was more easier than other places. They are very straight forward. The costs were pretty good and they selection was very good as well. They also have rental trucks for moving. They are across the street from UHAUL. The staff here are pretty friendly, not too bad. read more