The worst car rental experience of my life. I, and about 100 others, waited in line for FOUR hours to get our cars. We all had reservations but Thrifty was not staffed enough to accommodate. Plus since they are owned by the same company, Dollar reservations were working through the same line. They did not even bother to open the Dollar desk. When I finally got to the desk they had the nerve to try and upsell me. They should've been handing out discounts. It's an embarrassment for them. NEVER AGAIN at Thrifty or Dollar or Hertz (all owned by same parent company). read more

I have been waiting for my car for over two hours. Let's be honest with your customers at the rental desk that you do not have cars. Horrible service never again read more

Its a car rental place so clearly they are not going to be amazing. I just don't see why people even work there If they are going to disease everyone else with thier hatred for life and thier job. Whatever. They are cheap and I guess u get what u pay for. read more

Do NOT rent from here!! Don't do it! Go with either Hertz or literally any other car rental company.

Thrifty is a great place to rent a car if you a: are the only driver b: have a fixed rental time and do not plan on extending it. After our truck was rear-ended we had to have a rental car for a few weeks. Settled on a Ford Taurus which was in great condition, clean and performed flawlessly for three weeks. Sadly as the auto repair place kept adding time to our car being ready we had to physically go in to Thrifty every-time to re-up the rental. This is not a policy of all their stores but it is for this one and it's a pain in the ass when you don't have a fixed period. Rented another car when the truck fell over again :) ( I really must write a review for those idiots) which was as new, clean and working as the last. Staff are pleasant too. I can only give it a 3 re the inflexibility of options and the additional driver charge which nearly every other company covers you on PLUS you get charged more per day for extending it. Even though you can go into shop, cancel contract and re rent the same vehicle for cheaper.. All in all great value for the single driver / fixed term. read more

Thrifty Car Rental - About as exciting as they get - Car Rental Near Me - Glendale, Arizona

Don't rent from thrifty. Thrift , dollar, and hertz are all at the same counter. 2 hours waiting for your shuttle bus and in line for your car Enterprise and Avis had no waiting versus 200 people I line So disappointed read more

I give zero rating. I specifically said i was waiving full coverage and the agent repeated " So youre relying on your own insurance." "Yes". he took advantage that i was late and slipped the full coverage of $209.75 of which i signed but found when i turned the car in and looked at my receipt i called immediately. No help , called two days later for supervisor no call back Disputed on my card but lost because i signed. Watch your paperwork but don't trust these guys, Crooks read more

A complete show. Under staffed and unorganized. Missed my appointment when I should have had plenty of time. Only saving grace was the staff working by the cars was very nice. read more

Great, great experience !!! Got a super price and wonderful Chrysler 200 for a 2 week rental. My car was superb and fun! Please see my photos... But most importantly, unbeatable, patient, and perfect customer service from Isabella... I highly recommend this business, you made my 2 weeks! B R A V O ! B R A V O ! read more

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Someone else commented on the hassle related to extending reservations. I wanted to extend for 2 days. They insisted on charging $26 fee for changing the return date ($12.99/day). It was cheaper to simply book a separate 2 days online. I told them as much. Completely nonsensical. I've rented from other agencies and extended without incident. The vehicle they provided smelled horrendous, like someone left the most pungent of Indian curry takeout & hot garbage inside the car in 100+ degree weather. I was searching under the seats for whatever was left to die there. Found nothing. I purchased Febreze, sprayed it allllll over the seats, floor mats etc and let it sit/soak for a day. IT STILL SMELLED THE NEXT MORNING. That's how embedded this odor was. I didn't want it to seep into my clothes. Plus it was making me nauseous. I sprayed again the next day and the smell was nearly eliminated.... or masked to tolerable. Two stars because the car functioned reliably. read more

Absolute fraud. Added charges I didn't want, was told to call to have them removed. After calling 4 times, waiting on hold for sometimes an hour each time was told I needed to have it removed at the time of rental. This is in addition to waiting an hour to get the car, then receiving a car without a headrest in the back so I had to again return to the garage, then received a car that was not clean and the back bumper was badly damaged. Worst car rental company EVER. read more

I rented a car in Louisville Kentucky for 10 days. Car was fine. When I rented it the woman told me to keep my gas receipt. I checked in with a full tank and offered to show the man my receipt. He said no. He proceeded to charge me 9.99 a gallon for gas coming to 132$. The tank was more than full. So when I noticed it I called and was told to email receipts to Hertz.' Check your receipt sooner I will avoid Thrifty Cinda read more

The man that helped us this morning seemed somewhat bothered with us. First he had a the closed sign showing and when my husband looked in he was eating. My husband knocked, proceeded to open the door. My husband told him his closed sign was up the man said "most people cant read and come in"The vehicle that we rented was dirty. I took pictures of it. Like someone used for their own personal use. Have to say disappointed. read more

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I reserved a vehicle due to mine being in the shop. I reserved it through hotwire. I went to this place and nobody was inside, "Isabella" was outside cleaning a car. Not once did she make contact with me to advise me she'll be with me. Once she did she became snooty because I handed her my debit card. She said she doesn't accept debit cards. Their policy is credit cards. I showed her my itinerary and she said, "I don't care, we don't honor debit cards." Needless to say, I will never use Thrifty or tell anyone to come here!! I was late for work and never got a rental. read more

Thrifty Car Rental - This place does not honor credit/debit card!! Awful service!! - Car Rental Near Me - Glendale, Arizona

If you use a debit card for your payment they run a hard credit check. That includes points on your credit report as an inquiry. Bring a credit card and you won't have this problem. There is no possible way I can recommend this place. They are really terrible. read more

We reserved a car, and when we went to pick it up there was a line of about 100 people. Only TWO employees were there to get customers set up with vehicles ( there are 6 available counter spaces to help customers). After waiting over an hour and only about 1/3rd of the way to get a representative to get our car arrangements.... we left and went to Avis and had a rental car within 15 minutes. read more

Worst customer service I've ever had with any company in my life. Rent anywhere else and you will skip this misery. When you need to call they don't answer. When you finally reach corporate the phone is answered by someone who is in another country and is increasingly rude and difficult to understand. In the future I will do everything I can to avoid this company read more

Best offer for the weekend. I got a 2 time upgrade of class of car. No pressure for subscribing to additional insurance.

This review is based on my experience thus far dealing with Thrifty rental car in Glendale, AZ at 51st and Cactus Roads. Rented a car via Priceline... Got a killer rate on a "Charger or similar"... Called national to find out what 'similar' actually translates to... In this case a Ford Taurus. Either vehicle would be acceptable as I am 6'4" and am jammed in anything smaller. I call the local store... "Oh, We NEVER get Chargers or Taurus in this store..." O.K. so what do YOU send out as a 'full sized' rental car. "Oh, That would be an Altima, a Malibu or a Fusion..." All of which are consistently listed in the rent-a-car market as "standard" size. The local employees have been curt, surly, condescending and dismissive... I am looking forward to meeting them in person. Apparently, bait & switch is standard practice in the car rental game and there's not much chance that there are any agencies out there who will not happily try to cheat you out of every cent they can. I guess this is more of a "Caveat Emptor" kind of review on my part. Priceline offers "Name your own price" option... Now THAT'S more of a joke that Captain Kirk running out to sea with a surfboard under his arm. Just for fun I offered $25/day for a Mustang convertible... (the best rate I had seen for my 12 day rental was $540ish) Priceline AGREED to $25/day for a total of $300/week, (and then added $237 in charges and fees). Only thing I know is ( I think)... rent as far out as you feel safe your plans won't change and research the vehicle (plus or minus) that meets your needs and confirm that your insurance carrier DOES in fact cover you in this car (which all but the most bare bones/liability type insurance carriers do). Finally, ignore any of the human's you may come in contact with during your transaction factoring in they apparently have no marketable skills. Oh well... Ultimately when I went to pick up the car it was in fact a Ford Taurus which has become a substantially nicer vehicle than I recall from it's early days... So, take this review for what it's worth. read more

On the positive side, we had no problems with our actual automobile from them. It ran well and had no problems. On the other side, we changed our pickup time from 9AM to 11AM via phonecall, arrived at 10:40AM and the employee stated that we were late, he gave away our car, and that we can only pay $20/day extra to upgrade to a ford he had. After I informed him that contractually he should have reserved our car for 2hrs after our reservation and that we were actually before 11AM, magically, our car became available again. This was a awful experience and I did not appreciate the attempt to be swindled. read more

I rented a Passat wagon from Thrifty Car Rental for use during a medical conference. On my way to the Phoenix Mayo conference, the temperature outdoors was 88 degrees, but the fan on the car would not work to blow outside air or AC. My wife offered to drive the car back to the rental site, but Thrifty refused to allow this because I had rented it; in fact, in the beginning, they even wouldn't discuss the car with her, saying I had to leave my conference to talk to them. The site was one hour from the medical conference, and they were not open outside of the hours of the conference. Thrifty said the car was usable, so they were unable to be of any assistance. Thrifty's rates might be a little less sometimes, but the inconvenience and lack of customer service makes their rates costly. We rent cars frequently. Enterprise has had the best customer service and comparable rates. Thrifty will never get my business again; read more

So I reserved a full size car and went to pick it up. We only have compact cars. Basically ... too bad, take it or leave it. I rented a full size so we would be comfortable on a 5 hour drive. And because I had NO OTHER OPTIONS, I had to take a little POS car. Then I practically had to threaten this guy, to give me the "compact car" pricing. RIDICULOUS! I DO NOT RECOMMEND THIS LOCATION unless you want to be baited and switched. read more

This morning we stop by and check prices and the women in charge a soon we enter she look at us from top to bottom and give us a nasty look We feel like uncomfortable like we didn't have money to rent a vehicle there and at the end they didn't have any vehicle there This Rental place is close to my house but i will never will go there This is wrong how they treat the Customers read more

Great service and car was clean and nice. I'll Come again when I need another rental.

Wow wish I had read the yelp before reserving a car 6 weeks out. called to say I would be picking up my car and got there and was told no cars available. Employee said she could do nothing I asked her to call a supervisor she said she did but when I went to the location she was supposed to the said they had not received a call I pestered them saying I had to have a car so finally I got a minivan. on the walk around the fender was falling off. Terrible service they overbook and say SORRY. why did I make a reservation again 6 weeks out? The are owned by Hertz read more

Service was quick and the rates were good. I got my rental for 7.99/day! The downside is that there aren't many car options, and since all cars went at 7.99/day the bigger cars were bound to go faster. Online I selected a full size, but at this location only had an economy Ford focus left. Thrifty's cleaning process also isn't the best as there were still watermarks in the cup holders and on the dash. I wouldn't say my car was clean, but it wasn't not dirty either. Overall, they have good rates and decent, reliable cars to get you from point A to B. read more

The gentlemen that work here are very helpful and nice. Get's busy but I guess that's always good for business!

I always rent my cars and vans from this location. Enrique Martinez and both agents at this location are always their to help and give the best service. I recently had a death in the family and had family in from out of town very last minute. We looked online and couldn't seem to find a car. We showed up just hoping they had anything and Alan and Enrique were both very accommodating for us in our time of need. read more

I had a reservation and showed up on time 7.30am to be told they don't have cars. The employee did not show any remorse. She said it was not her fault. She suggested we check by noon "maybe" there will any cars available. I told her I must be somewhere in the next 4 hours. She gave me contact another location on Bell Rd. I called Bell Rd and explained the situation. They kept me on hold then hang up. I called the main office, they asked me to go to Sky Harbor airport to get a car there. I am in Peoria and supposed to drive to the airport!!!! after waiting on hold for more than 30 mins, I was told there might be a car just dropped off but it's not clean. I asked them how I could ride in a car not clean and not inspected!! Do they put their customer safety at risk??!! I asked them if I can get a car from another company, will they pay the difference, they said NO. I asked them then to find me a car nearby, and they insisted it will be only at the airport. I asked if someone could bring the car to Glendale branch, they refused. What a terrible customer service. First they don't honor the reservation and are unwilling to help. Even after the 4-hour waiting they suggested, they never called back to let me know. Never again Thrifty. read more

Yeah, I know "why on earth would you go back there?", but I did. Pricing a vacation rental, I couldn't walk away from a rate that was the equivalent of two dinners out for both of us while on said vacation cheaper than anyone else. Things went fine this time, no problems, no issues. Reason for only 3 stars? Past experience to get over and worry about what I would have to deal with when I returned the car. Maybe if i keep renting from them, they will work up to five stars! Hope so. read more

I had the absolute worst experience at this location. Please save your self time and pain and just don't go here. The lady at the front desk didn't speak a lick of English she had a very heavy Foreign accent which wasn't the best to walk into especially because it was very hard to distinguish what on earth she was saying. Not to mention I thoroughly ran through the "fine print" of the reservation it clearly stated a debit OR a credit card is to be present with another form of ID which I had, I was also prepared to take an up to 200 dollar authorization hold which was clearly stated in the print but was not mentioned whatsoever. I heard nothing but you're 23 and you don't have a credit card I can't rent to you. Seeing as I rented just fine from Hertz last year I can't see why this would be a problem. as well when I left i was disgruntled, as any customer would be in this situation. I took my cards swung the door open above average speed and the lady started yelling and shouting at me to" not do that" ? Shortly after this ugly white haired dude ran out side to mean mug me and say nothing to me, hands down one of the worst businesses I have ever had the displeasure of dealing with. Come here only if you want to be turned Down a reservation and have your plans ruined. bad bad business I'm appauled. I have never wanted to give an establishment less than one star and boy is this place deserving of none. read more

I had a reservation and I confirmed it that morning with CarRentals.com I went in on Wednesday 14 Oct and met an Allen Schwartz at the counter. This man told me that same confirmation number was "not coming up" on his computer. He however did tell me I cancelled a confirmation and redid one with the confirmation number I told him (this is true) and because of that, i lost my pricing. That is a lie. My confirmation number had the exact price as the first one. Either way, how was it "not coming up" if he knew about any of this. He quoted me over $600.00 vice $189.00 I had quoted. I had to call carentals.com and asked them to look up that same confirmation number I told Allen Schwartz. The man on the phone at carentals.com said the total for two days would be $189.00 like I said. For some reason , this man at this counter refused to acknowledge my confirmation number with the price I was quoted. Horrible person on the counter and it took way longer than it should have to get started with this process. Great car, great return but the initial encounter was terrible. Allen Schwartz was very rude and it makes no sense for a man with his disposition to be in a job where he deals with people face to face. I wont go there again and I feel bad because I told my neighbor to go there for his rental before I knew about this guy. I hope he doesn't have to deal with him. read more

Do NOT EVER RENT from this company! They have the WORST Costumer service. It was so bad that they hung up the phone when I requested to speak to the manager. It took over an hour just to get my rental car. Then they attempted to charge me double for a rental I paid for already. It was an horrible experience from start to finish. I will NEVER rent from this company EVER AGAIN! read more

RUN!!! This place was not a good experience. We rented a car from the PHX airport and went to this location to trade it in since the original car was shaking at high speed on the highway. The Ford Escape they offered us a the location is an embarrassment to the the whole company....it was filthy dirty, smelled like smoke and vomit and was an older model with high mileage.... I thought it was a joke at first........ they also had a bad attitude that we didn't want it........ughhh...we finally got a Chevy Impala, but the building was filthy and this place needs to be torn down ..... read more

The worst experience in renting a car we have ever had!!! Got a great rate online of $23.95 per day, but watch the fine print and READ THE CONTRACT....Our $23.95 turned into $97.00 FOR ONE DAY....Got charged $25.00 for bringing it back early, they said "You should have read the contract, you signed it" Screw these crooks...Will never go back...I would rather walk! read more

location is very convenient for me.I have been using it for 12 years and customer service and car selection just keep getting better!

Car was fine, but extraneous & early return fees are absurd & opportunistic...not to mention offensive!!. NEVER AGAIN...I don't do business with those that take advantage!! read more