I have rented three storage units from ACE Storage in Simi Valley for many years, and I can…read moreconfidently say this is one of the best storage facilities in the area. 1 Safety: This facility is extremely safe. In all my years renting here, I've never seen or heard of anything suspicious or concerning. You can truly have peace of mind knowing your belongings are secure. 2 Cleanliness: Lili and the crew take great pride in maintaining the property. The facility is always spotless -- which is very important when storing valuable items. 3 Professional Staff: Lili and her team are always polite, professional, and genuinely friendly. They go out of their way to help and it's clear they appreciate every customer's business. Overall, ACE Self Storage is an excellent storage facility that checks every box -- safe, clean, and professionally managed. If you need extra storage space in Simi Valley, trust me, go to ACE Storage. You will not be disappointed! I also want to take a moment to personally thank Lili and her team for providing such a positive experience over the many years I've rented at ACE Self Storage. Lili is always friendly, attentive, and truly a pleasure to work with -- which made doing business here very enjoyable. Thank you again to the entire ACE Self Storage team!

Clean property with solid security measures in place is a good place to start. Dear Hubby and I…read moreacquired his mother's stuff / my mother's stuff, his stuff and my stuff before we ever got together, etc., etc. Though we've worked at downsizing, we haven't been as successful at it as we ought to be. Having Ace Self Storage as an option has helped us tremendously. We recently needed a temporary additional space after a water leak situation. The staff member who took care of us getting signed up for a new unit did a great job of explaining options and giving us the tour. Even though we know the property, the new space was in a different building and he took us there personally. They offer a move-in discount, which is makes for a fair value. Our goal is to reduce the need for extra storage entirely, but this may not happen while I'm still working full time.

Bobby helped me get the exact unit and price I wanted 5 stars I Highly recommend this facilityread more

I had a unit here for several years, just moved out to get a place closer to my house. Everything…read morewas great, staff was always responsive and helpful. Never had any security issues, and I was always able to find a cart to move stuff, and also gate was always open according to the posted hours. I would recommend SoCal Self Storage.

I am very happy to have found this storage facility. I shopped around and was able to find the best…read moreprice with terrific customer service from Sherry, who is a cool cookie! She was professional, calm, listened, and cared about my situation. This was the first time I rented a storage unit, and she made it seamless for me!

This is a HUGE shout out to Sherry at the Simi Valley US Storage Center. I've had a Unit there for…read moreyears, and Sherry has been AMAZING to work with! She's always very personable and kind. And, she always takes great care of me and my requests! I highly recommend US Storage Center Simi Valley for the best pricing, and super well kept Units for all your storage needs!! Mahalo Sherry & Victor!!

Highly recommended. Friendly staff Even one of them helped…read moreto close my door. Very nice

i have had a storage unit in this complex since last summer, and it has been infested with rats…read more They keep saying it's been cleared, but that's not true--everything is full of rat pee and rat poop. It's horrible! I've had to throw away bags of my belongings, yet they won't move me to another unit or give me two units of comparable size. They just keep insisting that there are no more rats, despite the pictures I've taken. There are so many rats, so be warned RATS!!

If you're looking for a great space to store your things, this is it. The guys there are amazing…read moreand so helpful! Rich, is the most incredible guy in so many way. He does what he can to help out. You won't be disappointed!

As I prepare to leave/vacate our storage unit at West Simi Lock-Up, I want to give praise Richard,…read morethe onsite manager. Richard has always been there to answer any questions and has done an exemplary job at the facility. It's always clean and in perfect running order. If you'd choose this facility you'll be happy with your choice.

Serena was amazing. facility is clean, and great access hours. I definitely recommend!read more

They want to surprise the customers by raising the rates constantly. But they're still good.read more

After being a customer for 11 years and always paying on time. When I went to move out of the unit…read morewhich I paid on the first and was moved out by the fifth they would not return the months payment or even prorate The month. Not good customer service on their part on that!!

If I could give these guys 10 stars I would. I mean it's a storage unit, they're all the same and…read morethis one meets expectations as far as the faculties go but MAN are these guys so nice and friendly. They've helped us multiple times in a variety of ways, with enthusiasm. Their customer service is top notch. I've never encountered such friendly and kind staff at any storage place I've ever rented from. These guys are the best!!!

Just wanna say I went into public storage on first Street and Kelsey. She was a big big help today…read morein and out within 10 minutes. I had a storage after waiting two hours this morning at a competitor should've went there first thank you, Kelsey.

Management is sub par and over charges you. No one is ever at the facility to give you access to…read moreyour storage. We had to call multiple times to even get a call back. The pricing is on the high side, which does not reflect the service rendered. You'd be smart to go anywhere but here.

Move in date was today. No manager onsite so was Unable to confirm reservation and buy lock. Left…read moremessage for manager. No return call. Unit floor saturated from water dripping from ceiling. Could not move in. App chat was AI. Couldn't get live agent. Tried 800 number. After several loops of automation on the phone, finally talked live person. At this point I wanted a refund and cancel rental. Per the live agent, contract was cancelled And I would not be given a full refund although service paid for was never received. Asked to speak with a supervisor and call was transferred back to the initial automation loop. Had to notify my credit card to dispute charge due to services not rendered. Public storage no longer has real live management to speak to for resolving issues.

HORRIBLE. My unit was robbed Insurance they sell was no good. Someone made a key to BOTH LOCKS…read moreand took what they wanted. No forced entry so no insurance!! This is an inside job. Do NOT USE THEM

We stored my daughter's college dorm items here over the weekend. We had an excellent experience…read morethe clerk who worked Saturday at 1pm. From tour to check out, the service was a quick and a smooth process. We used a discount code from online, with no issues. We appreciate your kindness and willingness to help us.

After having my car stored here for 5 plus years this office called me to tell me I need to move my…read morevehicle so they have to repave, when 3 years ago they did the same thing, needing to "repave", basically forcing my hand to move my vehicle and I have no other place to put it, I move my car to be polite. They charge me the full months rent @ $308 for one day, moved car on the 2nd and refused to give me any type of compensation after giving them close to 20k in in storage fees. Absolutely absurd. Thanks for the great memories. I'll never use this facility again.