It's very unfortunate that I'm leaving this review. I originally left a five-star review because my experience started out very positive. However, due to how my move-out and refund were handled by the property manager, I feel compelled to share what happened. I am willing to update this review if U.S. Storage Centers in Simi Valley does the right thing and makes this right. I had two identical, side-by-side units at this location. Well in advance--more than the required 14-day notice--I informed the facility that I would be vacating both units before January 5th. I was clearly told that if the units were emptied before the 5th of the month, I would receive a prorated refund. My actual move-out date for both units was January 2nd. Both units were fully vacated on January 2nd. The second unit was emptied later that day, and at approximately 5:30 p.m. on January 2nd, I called and spoke directly with Sherry, the property manager, to notify her that both units were successfully vacated. She assured me at that time that I would be receiving refunds for both units. She also mentioned that because it was cold, rainy, and dark, she would have an employee verify the units the following day (January 3rd). What ended up happening was that I received a proper prorated refund for one unit, but for the second unit, I was charged the full amount for the entire month of January, with no refund at all. When I followed up, Sherry claimed that when the unit was checked on January 3rd, there was still a lock on the unit. When she told me this (on January 6th) I immediately went to the facility to verify for myself. My personal lock was not on the unit. The only lock present was the facility's blue padlock, which is placed by management after a unit has been vacated. When I pointed this out, Sherry said, "Oh, I must have made a mistake." Despite this, she refused to acknowledge fault, and when I asked why I still hadn't received my refund, she said she was not sure whether she would be able to issue one because it was now January 6th. She said she would follow up with me on Thursday, January 8th, but I received no follow-up and had to contact her myself--giving me the clear impression that resolving this issue was not a priority. When I called on January 8th, I was told she was awaiting a response from her manager. She also stated that because I moved out on January 2nd and it was cold, rainy, and dark, there was a possibility that I would not be credited for leaving on the 2nd and might be charged additional days. To make matters worse, when I requested a move-out receipt for the second unit, the receipt she provided showed a move-out date of January 4th, not January 2nd--despite the fact that both units were vacated on January 2nd and I provided timely notice. When I questioned this discrepancy, she again cited the weather and stated she did not want herself or her employee to get sick. While I understand weather concerns, I should not be financially penalized for that, especially when I gave well over the required notice and followed all procedures. During my call on January 8th, I calmly stated that if I did not receive the full prorated refund for the second unit, I would need to dispute the charge with my credit card company. At that point, Sherry became immediately hostile and accused me of "threatening" her. This was extremely inappropriate. I was simply explaining the next step to recover money I should never have been charged. At no point during this entire situation did Sherry apologize--not once--for the mistake, the incorrect lock claim, the incorrect move-out date, or the improper charge. Instead, I was met with defensiveness, shifting explanations, and accusations. This experience tainted what was initially a positive relationship with this facility. I should not have to fight this hard to receive a refund I was clearly told I would receive, especially after giving well over 14 days' notice and vacating both units on January 2nd. I will update this review once I receive the full prorated refund for both units. read more

I have been storing my things with storage units for a very long time. Never have I had a bad experience. But I waiting a very long time to come to US Storage Centers for many reasons. They were close to my home, the price was definitely affordable, and the units were and are always clean. Most of all and very important Sherry DeGrand. When I first got my unit Sherry became a part of my family. Because she treated me like family. Always smiling welcomed me with open arms and and made me want to be there. She's patient and understanding and really works hard to make sure her staff follows her style of making all tenants feel like they have a great home for their special belongings and they feel safe. Sherry has a very soft tone in her voice and even though she's sweet and smiling inside and out she really knows how to hire and run a great business. Sherry Thank you for all that you do for me and my family. Please don't ever leave. You're the best. The Hanna-Bakers read more

The customer service at US Storage Centers far surpasses any of the competition. I visited this location earlier today, after I had been to a number of other Self Storage companies, here in Simi Valley, and both Sherry, the Property Manager, and Guillermo, the Assistant Manager provided me with every detail on the rental process and the unit options, I was hoping to understand. They were both so pleasant and helpful. Not only was the customer service incredible, the storage facility is new, clean and has all of the latest security measures to assist with ensuring that customers' property stays as safe as possible. The units are clean, well maintained and unlike Public Storage, there are no open areas of the unit, such that strangers can not look through gaps at the top of the unit to see what is stored inside. I wish I had visited US Storage Centers first. read more

Long story short: My friend & I had to move her apartment full of stuff into storage rather quickly. Feeling rushed & stressed when my friend & I were researching storage companies, Sherry answered so many of our questions over the phone with grace, respect, and knowledge that we were comfortable enough to go in the same day to continue the conversation. Sherry was attentive, charming, and an overall joy to work with. The place was kept up very nicely and the units were very clean. She had no problem showing us around and answering all of our questions, and within minutes of arriving we knew this was the place! It looked and felt modern, safe, and was definitely one of the better deals in Simi. On top of all that, they let us use their moving truck for a day, which is an awesome perk! Thank you, Sherry, for making our experience an exceptional one! read more

Having been with Public Storage in the past, the transition to US Storage was like a breath of fresh air. Sherry and John were pleasant, kind, professional, yet, went out of their way to accommodate my needs and make my move as painless as possible. I had use of the moving truck, free, they even offered to save boxes for me while I'm continuing to pack. Who does that? I needed two large units, as I am moving to Simi from a house in the San Fernando Valley and my new place won't be available until the following week. The units were clean, secure, well lit, on the third floor of an indoor facility. There are security cameras everywhere, and I feel safe, as a woman, going there by myself to visit my units at anytime of day. I cannot recommend this location of US Storage highly enough. read more

I would like to express my gratitude to this place ...Victor is a super Awsome guy he was a great help gave me the best price the facility had to offer and really made a bad situation I was dealing with at home alot easier to deal with !!! I was able to find a place for all my stuff !!! Victor assured me it was in a safe place !!! I 100 percent agree with him the place is Awesome and made me feel real comfortable with my stuff there !!! Thanks Victor you are the man !!! Thanks for making my life alot easier and making me reallly feel comfortable about all my stuff being I'm a good place !!! The place is nice and clean Victor really does a great job making sure everything is in order and no people that shouldn't be there stay out !!! Victor for president !!!! read more

If you have ever had to deal with storage facilities and there staff then you know you would rather go to the dentist. However if you are ever in need of a storage facility, then look no further than this one. Sherry, Gail and Evelyn make this Ustorage a standout among storage facilities and I would never go anywhere else. They are helpful, kind and caring of your needs and even situation, they go the distance for you not against you, and they help you not try to screw you like that place I won't mention (Public Storage) or better known as Piece o Shi& for short. So if you are ever in need of storage space and want to go somewhere you feel like you belong then look no further, we appreciate you guys tremendously. Jeff R read more

Greatest local storage unit in town. This is not my first storage unit I've had to use but it sure is the best storage unit intown that I have used. Very clean, good sized units, and great prices. Well maintained and well secured property. I was helped by all 3 staff with each one very helpful. Spoke with Sherry over the phone and met on property. Evelyn helped with with setting me up with the best unit and showing me each unit and getting it prept for move in. Last was John setting me up with the moving truck making sure it was ready to go and was there ready for return. All 3 staff were very pleasant to work with. Recommend people looking for storage to call USStorage first. read more

Sherry and John are simply amazing! They advised us on every aspect of our move, patiently answered all questions, and even gave us a free truck to help with the move (not to mention half off our first 2 months). As a former Public Storage customer I have to say this is a BIG step up.. not only am I getting a 10x10 space for the price of a 5x10 most anywhere else, but this facility is CLEAN, the staff are friendly, and you can access your stuff well into the evening, not rush against a 5pm deadline with rude staff rushing you out 15 min early. A totally different storage experience. Highest possible recommendation! read more

I have been with this location since Nov 2011 and never had any problems. The manager and staff are exceptional people and the take pride in this location. They all are very friendly and understanding of your needs and the size you are looking for. They are always well stocked on supplies and they will even be more then happy to show you around the unit complex. The staff is always in and ready to help. When I left the location on Royal Ave, the manager Sherry made it very easy to close out my account and also wished me luck in my future. Thank you Sherry and your staff, you made my renting a unit comfortable. read more

I found myself in a rough position during COVID and didn't really have any options as far as where I was going to store my stuff and luckily on a random chance I stopped into us storage and almost like a miracle sherry was there to help me out she was able to get my gf and i in and out in about 25 minutes got us the last unit and was able to even work with us on our price range . To top it off she was amazingly friendly and helpful and just all around pleasant and easy to talk to! Thank you so much Sherry , to you and the US Storage Family! Oh ps big military supporters and that's a major bonus! read more

We have lived in Thousand Oaks for over 30 years. We looked different storage places in Thousand Oaks, we decided to visit the storage places in Simi Valley. We were referred to US Storage Centers in Simi Valley. They said check it out. Make sure you talk to Sherry, the property manager. We spoke to Sherry, She is very professional and very nice. She has been in the business quite along time. The property very clean, a little higher priced, but so much more to offer. Visit US Storage Centers, talk to Sherry. She will treat you right. read more

Hey Friends I just wanted to let you know that US storage and Simi Valley is so awesome! I don't either they have reasonable rates their staff is extremely friendly and helpful! Both Cherie and John are awesome and will bend over backwards to accommodate any of your needs that you may have! In addition they allow you to borrow their big moving truck for your move in for free so you don't have to rent one ! how cool is that! I will always go back to US storage if I ever need it again thank you guys for all your help! sincerely, Angela Bebo read more

The Us Storage in Simi Valley is Prestigious, I called on short notice and Sherry took care of me, Clean lockers no leaks, Clean facility, Right of the main street easy to pull in, warm waiting room, It was raining at this time she loaned me an umbrella to get back and forth from the lockers which was sweet. Also, They sell locks there so need need to bring your own if you cant find them. They have enough room for little closets or vehicle space. Highly recommend this facility, process was a breeze and competitive pricing! read more

I rented a unit from US Storage in Simi Valley for over a year. The manager, Sherry, and her staff were so helpful, professional, and friendly. Sherry was amazing and went out of her way to answer all my questions and address my various needs which included some security issues for highly confidential files. This facility met all my needs and then some. The property and the storage spaces were very clean. The price was right. I will definitely rent from them again. Oh, and check out was easy - a great place! read more

Just wanted to give a "shout out" for the service I received at US Storage. From the phone call seeking information to the face-to-face interaction with Sherry, I knew I had chosen the right place to need my "storage" needs. Sherry was engaging and informative...great attention to detail. She was able to take me through the process and make sure I was comfortable with the process. I highly recomment this facility as well...clean and with a sense of great security. US Storage...two thumbs up. read more

This was a great experience. Having to put your belongings into storage can be difficult, stressful and painful. The people at US Storage in Simi Valley were just fantastic. They were patient and understanding. They explained things clearly and professionally. They were very friendly and accommodating. The facility is very clean and we always felt that our property was safe and secure. Sherry is just super and we would highly recommend this facility and would utilize it again in a pinch! read more

I have rented at this one place for over 3 years. I was afraid to go there because of what the manager let people do. I was referred to US Storage Centers by 2 guys that sell Exercise equipment. They told me go see Sherry. I am so glad I did, she worked with me, gave me a great deal. The property is very safe and secure. All doors are alarmed. She lives here. They offered me the free move in truck for FREE. Sherry save me so much money. I will definitely refer this place to everyone. read more

A majorly bad run of luck ended me up needing storage and I had very little time and without batting an eye Sherry was there she was kind, and understanding and what's more was willing to work with me and was able to get me & my girlfriend into a unit in a matter of twenty minutes, the unit was perfect and exactly what I needed. thank you again sherry for helping , you and the company are a god send! PPS. Semper Fidelis ! there total supporters and backers of our military. read more