This is a HUGE shout out to Sherry at the Simi Valley US Storage Center. I've had a Unit there for years, and Sherry has been AMAZING to work with! She's always very personable and kind. And, she always takes great care of me and my requests! I highly recommend US Storage Center Simi Valley for the best pricing, and super well kept Units for all your storage needs!! Mahalo Sherry & Victor!! read more

Watch out this storage company has great move in rate then after you move in they change your rates jack up the pricing I was only there a few months always made my payment on time then they increased my storage unit over 40.00 dollar increase a month now i have to move again because they bate and switched my payment I can not afford the increase amount they said nothing about raising my payment when I moved in a few months ago this is horrible I would have went to another storage unit closer to my area that would not not change my rate within the first year of renting had they been upfront instead of shady now I'm just SOL I guess I would never recommend this Storage ever read more

Have had a terrible experience with US Storage. We got a 10 x 10 unit in April 2025 for the intro price of $89 knowing it would go to $179. Since then, our rate has been raised 4 times. The latest increase is $319... a 78% increase from our original "non-intro" rate. Other facilities in the area have the same size unit for half the price. Their own website has that same size unit at $186. I called to complain about the recent increase but was told my Victor that "that's just how it is...all the storage facilities do it". That makes it right? He did offer me that $186 unit, but we would have to pay a mover to move our things down the hall for that price. Ridiculous. And then what... in 4-6 months they'll increase the rate again? I totally understand raising the rates annually and reasonably, but 4 times in less than 1 1/2 years??? It's just not right. And just as an update to this review, I got a follow-up message from Victor saying he had reached out to his office and apparently they are "willing" to lower my price by $14.00. Wow! Hope that isn't putting them out too much. I'd think twice about getting a storage unit from them. I do not recommend this place. read more

I am very happy to have found this storage facility. I shopped around and was able to find the best price with terrific customer service from Sherry, who is a cool cookie! She was professional, calm, listened, and cared about my situation. This was the first time I rented a storage unit, and she made it seamless for me! read more

Had such a terrible experience at the Simi Valley US Storage Centers! Don't ever store your personal belongings at this facility unless you don't care about rats urinating, pooping and chewing up your bins and belongings! That happened to me and the staff did NOTHING but blame me for not having their insurance which I was NEVER informed that I needed to have! Victor at the front desk was rude and condescending! I documented everything with pictures and a detailed inventory of what was destroyed and no response back from management! They also have huge dumpsters outside the gates ..... for trash...EXCEPT NOT for their tenants! So if you have boxes, bins, trash etc from your storage unit... you have to take it with you and find somewhere else to dump it! Is that not crazy or what!! Find another storage center! We r now at Hollywood Storage and it is soooo clean, air conditioned and professional! Run from this place! read more

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I have been with US Storage Center for 20 years. Sherry and Victor are over the top the best management i have ever had. They really have been very accomendating and have always met all my needs when ever need be. Thank you Sherry and Victor. Thank you for going out of your way to always making sure i have less stress in my very stressful life. For making everything always goes smooth. Us Storage Center on Royal really is the place to be when you need go keep your life and those things you cherish safe and secure. US Storage Center forever!!! read more

I'm really disappointed with Victor. I proceeded to walk into the office and ask if he had a small trashcan that I could throw something away in. He proceeded to say "can you read?" "It's a $100 fee I don't care if it's just a piece of paper" I never knew that it was OK to talk to paying tenants like this. They'll also change your rate monthly I wouldn't recommend doing business with a company like this who can't be straightforward about their policies and to where the employees have such a horrible attitude because they hate their job read more

I picked the wrong form online and ended up renting a unit I wanted to reserve. After 5 days of calling I finally reached the front office. When I transferred to the manager he told me I was being charged for the entire month!! I never signed any paperwork or even set foot on the property... It was obvious the manager could care less about my situation, and even hung up on me when I demanded email confirmation the rental was cancelled. Now when I call they route me directly to their voicemail, and they still haven't cancelled my rental. It's like I'm being held hostage, so I will be quite delighted to file a fraudulent chargeback case with my credit card company. Food for Thought: If a company needs to resort to business practices such as this, they're obviously not retaining enough renters. If they can't keep their current customers satisfied, should you really trust them with your belongings (let alone your credit card)? Happy to learn this lessen now before I moved in!! read more

Vic and Sherry both were so helpful and friendly. This is my first storage rental and they made it simple and affordable. I totally recommend this place . read more

I would like say thank you to Victor and Ms Sherry for the wonderful 10 out 10 service that they provide. They are very helpful and understanding to the customers needs. Also I would like to give a 10 out of 10 on the cleanliness of the Facility. I highly Recommend Us Storage Simi Valley read more

This place is amazing! Betty Jean and Vic are soooo nice and welcoming! I was able to be shown the unit before committing and they went over everything I need to know and I was offered a second month half off by making a small donation to the owners cancer foundation! There were no hidden fees and the place is spotless! I highly recommend US Storage...they also had the cheapest prices in town! Win Win! read more

Customer service excellent very clean place Victor is very nice they have a great price and they have time to help me my experience is great. read more

Just wanted to give a "shout out" for the service I received at US Storage. From the phone call seeking information to the face-to-face interaction with Sherry, I knew I had chosen the right place to need my "storage" needs. Sherry was engaging and informative...great attention to detail. She was able to take me through the process and make sure I was comfortable with the process. I highly recomment this facility as well...clean and with a sense of great security. US Storage...two thumbs up. read more

Victor and Sherry have been so helpful with customer service, changing between storage units, and moves.

I was very impressed with the facility and the incredible responsiveness and friendliness of your staff. Both Victor and Sherry were great, but Sherry in particular really went above and beyond my expectations of excellent customer support. She not only helped us find the best spot for our stuff, but also was readily available, warm, professional, and anticipated many of our questions. Her kind and gentle temperament was part of what convinced us to go with this storage company instead of the others we were researching. Sherry is a gem! read more

Very pleased with the location. Clean, well lite property. Victor was extremely friendly, fast and rfficient helping us today with moving into our storage unit. Highly recommend this facility read more

I thought this company was great, until I attempted to pay a bill on the 31st of the month and had a $0.00 balance. This company added fees to the my invoice despite being told that I had paid and they had a system error. While attempting to resolve the issue they continued to add late fees along with other fees. If you enjoy doing business with a company that has a property manager who believes she is a steam roller and who's "stats" are her top priority, this is your company. If you want a facility who's parent company has a "F" rating on the BBB website, which as most people know, the business ethic will filter down the chain, then this is your company! However if you want to be treated with respect and understanding, run as fast as you can away from here. read more

Loved the clean storage units and the helpful service over the past year and a half as I transition to my new home in Simi. Easy to come in and check out. I even had to add another unit for several months. Thanks for the excellent service! read more

US Storage Centers in Simi Valley is awesome. Sherry was so helpful and really made moving into my storage such an easy process. She was able to combine 2 units into 1 because I have a lot of stuff. I highly recommend this storage facility. read more

Absolutely the best storage in town.. I have trusted them with my family members and even an old boyfriend... Sherry is amazing, its like she knows exactly what you need and makes sure you get it!!!! Always clean and secure, what more could you ask for. Thank you to Sherry and her team for making storage easy!!! read more

This was a great experience. Having to put your belongings into storage can be difficult, stressful and painful. The people at US Storage in Simi Valley were just fantastic. They were patient and understanding. They explained things clearly and professionally. They were very friendly and accommodating. The facility is very clean and we always felt that our property was safe and secure. Sherry is just super and we would highly recommend this facility and would utilize it again in a pinch! read more

Hit a tough life moment with a sad breakup during the pandemic and I needed storage. I wasn't looking forward to the inconvenience setting it up and moving my stuff. Sherry at US Storage changed my perspective and got me set up so nicely. This is my 3rd locker and this is the best facility by far! It's clean, the price is fair, plenty of dollys, good hours, folks live on site giving a little more sense of security, and most importantly they got the smoothest R&B Jams playing in the storage halls. :) read more

Finally found a local storage facility with good customer service! John gave our family the grand tour of the facility and made sure we found the unit that fit our needs. The facility itself felt safe and very clean. Definitely would recommend this place to my friends and fam read more

Very clean and secure. Sherry goes out of her way to offer the best deals and gives the best professional customer service, will be referring friends and family at this US Storage Centers location. read more

US Storage Centers - Free Move in truck - Self Storage Near Me - Simi Valley, California

Sherry is amazing. For some people, it can be overwhelming to start a new chapter in your life - even if you are not the one who created this chapter for you. And your mind is all over the place wondering what to do, what to store from your life and where to store it. This is where I was - and Sherry could see that. She talked with me over the phone very calmly. She invited me to the storage location just to look over the units with no pressure, as she knew how I was dealing with life at the moment. When I arrived at US Storage, it was like walking into a family members home. Sherry was so kind in person as she was on the phone. As soon as she heard me speak she knew exactly who I was. She showed my wife and I around and answered all of our questions. Did I still break down in front her as I was explaining what was going on in my life? Yes. Did Sherry comfort me with sincere caring? Yes. Will I be storing my treasured belongings here? Oh Yes. Sherry told me the units are constantly being watched as she even lives on the premises. How cool and reassuring is that? If you're going through a trial in life and you have no idea what to do about your furniture and where to store it, reach out to Sherry first. Once you do, you'll be able to conquer everything else. And just like Sherry told me, "you'll make it - you'll be just fine." And you know what? Sherry was right. read more

There are lots of storage options available these days but not all with so stick with US Storage as they are caring, careful snd even give a discount if you donate to their charity! Has a patient and friendly tour with Dexter, great conversation with Allie and a sign in with Allie who was kind and supportive during a move, thorough and professional. Highly recommend! read more

We are moving across state but needed a storage for now, during the moving period! When arriving Ali was great, patient, and very helpful on showing us and explaining to us everything we needed and rented us 2 units! Great job made us feel comfortable and made the process really easy! read more

Sherry, she is an excellent manager extremely friendly and I feel very comfortable very clean storage I feel that my stuff is safer here because they have alarm systems on each and every unit and when you check into the gate you have to put your code in to go in then you have to put your code in to exit so I love the storage it's special and there's alarm systems on each and every unit which makes you feel safe and they even use a safe lock not the deadbolt so I love the customer service here at this US storage facility on Royal Avenue excellent excellent excellent clean immaculate and comfortable and they open at 6 AM and they close at 9 PM, how awesome is this!!!! read more

I've been looking for a storage for a bit. I was recommended by a friend to check out US Storage Centers. Sherry assisted me with all my storage information. Sherry took time to show me different sizes and areas where I could store my items. Sherry was very professional and I highly recommend talking with her, super sweet and very helpful. read more

Helpful, knowledgeable, and friendly staff made renting super easy. Seems like. Se ire location too.

Lousy customer service, very little professionalism. They refuse to stop sending me email alerts written all in caps. They are like 70 year old children who own a business. On the other hand, the facilities are clean and modern, and the location is convenient, so I stick with it... for now. read more

The rent is a great price, its a very clean storage facility, very well lit, and the security cameras are great to have! I would use them, I was here with a friend for thier storage, and was very impressed, the door was a tiny bit hard to open, but everything else makes up for it! read more

US Storage Centers - Very clean open area! - Self Storage Near Me - Simi Valley, California

My husband and I used this this storage facility for almost a year and had our things locked up inside without being touched the entire time. When we went to get our things out, some of the boxes were wet and the clothes inside ruined. (It had been raining for a few days before we unloaded) When we brought this up to the lady there, she claimed it was our fault and that we had liquid in there, when we DID NOT. She told us it was our fault and refused to accept responsibility for our damaged property. We then received a snarky letter in the mail telling us they had an inspector out and they found no problems with the unit, and included a bill with the wrong move out date on it, even though we had already paid and had given them plenty of notice of when we would be out of the unit. They are very rude here and unhelpful! Don't use them! read more

This place is amazing, both John and Sherry are very nice and also very helpful. Very well ran facility, very clean and safe. They also have a moving truck that you can use for free on your initial move in. read more

Long story short: My friend & I had to move her apartment full of stuff into storage rather quickly. Feeling rushed & stressed when my friend & I were researching storage companies, Sherry answered so many of our questions over the phone with grace, respect, and knowledge that we were comfortable enough to go in the same day to continue the conversation. Sherry was attentive, charming, and an overall joy to work with. The place was kept up very nicely and the units were very clean. She had no problem showing us around and answering all of our questions, and within minutes of arriving we knew this was the place! It looked and felt modern, safe, and was definitely one of the better deals in Simi. On top of all that, they let us use their moving truck for a day, which is an awesome perk! Thank you, Sherry, for making our experience an exceptional one! read more

Units are nice and clean. Great specials. Free truck rental. Super friendly staff (Thanks John). Highly recommend.

Sherry was fantastic! She helped me tremendously when I needed a storage unit quickly. The facility is clean and she gave me one of the best deals in the area. Sherry is great to work with! Would recommend it to all read more

My wife and I need a storage unit. I looked up US storage because they are close to our house. When I arrived there, Ali made me feel welcomed, as did Sherry the manager. Ali showed me the unit and I rented. I appreciated the help that the two of them showed. I highly recommend this storage center. read more

I am moving soon and figured I need a storage unit and Sherry assisted me with all the questions I had for preparing myself for my move in the very near future. I have to say she was very nice and very patient with me. She showed me a few options and gave me some pretty good rates. This facility is immaculate and clean and that is my concern too, I need to make sure I won't have any issues with rodents or bugs etc. I am definitely coming back and recommending this place to my friends or family. Thank you again Sherry for being understanding and patient with me in my time of need. read more

Great service and clean and secure facility. Staff at the storage makes is very convenient for customers. Sherry made it so easy and made me feel so comfortable to leave my belongings (1st time storage user, felt a bit uneasy before talking to US Storage Center). Thanks! read more