I have rented three storage units from ACE Storage in Simi Valley for many years, and I can confidently say this is one of the best storage facilities in the area. 1 Safety: This facility is extremely safe. In all my years renting here, I've never seen or heard of anything suspicious or concerning. You can truly have peace of mind knowing your belongings are secure. 2 Cleanliness: Lili and the crew take great pride in maintaining the property. The facility is always spotless -- which is very important when storing valuable items. 3 Professional Staff: Lili and her team are always polite, professional, and genuinely friendly. They go out of their way to help and it's clear they appreciate every customer's business. Overall, ACE Self Storage is an excellent storage facility that checks every box -- safe, clean, and professionally managed. If you need extra storage space in Simi Valley, trust me, go to ACE Storage. You will not be disappointed! I also want to take a moment to personally thank Lili and her team for providing such a positive experience over the many years I've rented at ACE Self Storage. Lili is always friendly, attentive, and truly a pleasure to work with -- which made doing business here very enjoyable. Thank you again to the entire ACE Self Storage team! read more

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Clean property with solid security measures in place is a good place to start. Dear Hubby and I acquired his mother's stuff / my mother's stuff, his stuff and my stuff before we ever got together, etc., etc. Though we've worked at downsizing, we haven't been as successful at it as we ought to be. Having Ace Self Storage as an option has helped us tremendously. We recently needed a temporary additional space after a water leak situation. The staff member who took care of us getting signed up for a new unit did a great job of explaining options and giving us the tour. Even though we know the property, the new space was in a different building and he took us there personally. They offer a move-in discount, which is makes for a fair value. Our goal is to reduce the need for extra storage entirely, but this may not happen while I'm still working full time. read more

Ace is extremely well organized and clean! My husband early this morning filled out an online inquiry and was contacted by Lili as soon as they opened on the very same day! Lili was extremely helpful for us in selecting a unit size, location etc based on our needs. Pricing is competitive and transparent which is always a bonus! Would highly recommend read more

Great experience and very friendly staff. Would highly recommend. They also have a military rate.

I have multiple storage units at this location (I know I should just get one big one) and to be honest I am not the most organized person. Thank God Lili the manager at Ace Self Storage in Simi Valley is! She keeps me on track is an excellent communicator and is a pleasure to work with. She is a problem solver and has a ton of patience which I appreciated. As far as the storage facility goes it is everything you need. Clean, assessable, nobody living in the units. Gates always work seems very secure and is clean. I have shopped around and had other storage units in the past. I feel like the pricing is competitive especially if you get a move in special which I did. Probably should not be giving it such a great review need a big storage to open up so I can consolidate my three! read more

Very friendly and helpful staff. She helped us locate a lock for our truck. She went out of her way. A real delight.

I rented a space for 30 months (way too long!) and never had any problems. Pam, at the front desk, was always very nice and friendly :)

Lili and Ace Self Storage are rockstars. Setting up the process was so easy and Lili was patient with me as I vacillated between one size and another. When I changed my mind, an hour later and wanted to upgrade, there was no frustration and the paperwork was ready for me to sign when I returned. The units are nice, easy to navigate, and secure. I really lucked out finding such an affordable place so close to my home. read more

We had the storage unit for over 2 years, they were easy to deal with and everything was stress free-even after we emptied the unit, they made theprocess easy and my son was able to complete for us as we were out of state at the time. I would advise anyone who needs a unit to rent from them. read more

I needed a temporary storage in between moves. Ace was perfect! I got a very nice indoor unit. It was very clean and has temperature control. They have a dolly you can use to move and also have an elevator if you get an upstairs unit. The staff was very kind and courteous. I would definitely use them again if the need arises. Very reasonable pricing as well. read more

I have enjoyed my experience at this Ace Self Storage. The location was convenient for me. The staff was always friendly and helpful. The facility was clean, maintained and secure. I would recommend this place for Storage needs. read more

Just wanted to say this location has a great manager. She is always ready to help, even if she is off the clock; She will answer all your inquiries. Plus the location is clean!! Great service. read more

I received a text message from ACE that said payment was due for my storage unit. I knew this message was in error because ACE's computer system cannot handle prepayments of rent. My rent really is not due until November instead of September. I thought I would have a big hassle dealing with the people at ACE, but luckily for me, Lili the Resident Manager, was there when I walked in. I explained the situation, and Lili had helped me the year before and made notes in the computer system, and she verified that her notes indicated that my next payment was not due until November. She made more notes on her computer and her calendar, and she said she would email me before the November payment due date. Lili could not have been more efficient and pleasant. I have met so many people at business establishments who are lazy, rude and incompetent. It was truly a great pleasure to meet someone like Lili who was courteous and very motivated to help me. Storage units are all about the same to me, but the people who work there make the difference between good and bad places. ACE is a good place because they have Lili who really cares about customer service. She is a wonderful Manager and a credit to the company. read more

This past weekend we acquired a boatload of furniture from my parents' home. In order to take in some new things, we had to put some other items in storage for awhile. This place is right around the corner from us and couldn't be more convenient. It's clean, close, and relatively easy access. We've had a couple of problems figuring out how to work everything, but otherwise, it's been very good. Our timing has been off in that when we've gone there and had issues, there was no one around to help us. However, they eventually show up, and we get it ironed out. Hopefully, we won't need to visit there often.......or, better yet, even if we do, we won't have any more issues ! The attendants have both been very nice. read more

I was a tenant here for only 6 months and in the time I was here the service was great Lili the manager was always helpful and kind and very personable and easy to talk to. I recommend ace self storage to anyone because of her. read more

Highly recommend! First time ever renting storage unit and Lili made the whole process so simple and stress free! She was always so quick and prompt to respond to my emails if I had any questions/concerns. Great GREAT customer service! I would highly recommend renting storage units at ACE. read more

This is my 2nd time using a storage facility in Simi. I was very hesitant before signing any paperwork with any storage facility after the last place. The customer service here is great and the facility itself is probably the best in Simi. They have options for indoor and outdoor units and the units are in great condition. The place we were using before had flimsy walls that were falling into our unit which was extremely insane considering we were storing belongings here. So far I am liking Ace Self Storage and would recommend this place to anyone. read more

We just got a unit at this place. The location and the facilities are quite new, clean and accesible. Jessica was great and gave us excellent service. After looking at several storage companies, this was the best option. read more

Moved out of 4 storage units for a big move in November/ December 2018. The storage facility is convenient, secured & clean. One was an outside 10x30 long term rental & 3 were smaller, outside short term rentals while house listed. I had rented them at different time frames so the rent was due on different dates. Lily was fantastic at helping me navigate units close to one another, helped me purchase supplies in the office & efficiently helped me close the accounts so I would not be charged extra. She is very accommodating and that's just what you need when you're stressed out moving. Highly recommend. read more

I'm so glad I called them and talked to Jessica the manager! I had a break-in at Public Storage unit I was renting and called Ace in an emergency to check rates and hopefully get a move-in special, especially because this was a last minute emergency move. The manager Jessica was so very nice, professional and helpful and went over and beyond to to make things work out with ease. I feel very comfortable in this location. The facility is very clean, very nice and has cylinder locks so they cannot be cut off (which is what happened at previous place). Knowing Jessica is the on site manager there makes me feel very comfortable and safe because I know that she will notify me at any moment about anything I need to know rather if it's about my account or unit in general. Thanks to her, she made what was a bad time, a little better and a lot less stressful to get through. I highly recommend renting here so far!!! read more

Great service a low prices. Clean spacious units ask for Nina she is a professional .

I was very impressed with the property and even having an upstairs storage unit which was new to me. Only 1 time did we have to wait for a cart to move our things. Nena has been extremely easy to work with and very helpful to me! Great deals also on the various units they have. read more

The staff is very friendly and helpful. The site is clean and easy to access. It is well lit both inside and out and I love that they have carts for us to use while we are moving things in and out. Prior to renting from Ace we tried to get a unit at several other locations, closer to our home, they were either to expensive, had no units available or the staff was just plain rude. Good job all the way around, Ace Self Storage! read more

Clean facilities! Friendly staff! Modern and convenient! Ace is the best place to store your valuables long or short term. We visited several storage places before deciding to use Ace. The building is safe and secure and the staff goes out of their way to help you. We would not think of going anywhere else. If you need to store your valuables please consider storing them here! read more

Just had a great experience at Ace when we had to clear out our garage and use this storage facility. The very nice manager named Jessica was easy to work with and really helpful. read more

Nice staff, very clean place excellent location just wished prices could be more compatible a little pricey. But overall I like the place. Veronica M read more

Very happy with Ace Storage. The facility is clean and well taken care of and the office staff is great. The ease of paying our bill via a debit card is also a plus. read more

Nina R is the manager. Prices are way too high and no one wanted to work with my husband.