Evelyn was amazing and so helpful. She addressed all of our concerns and answered all of our…read morequestions. Would highly recommend this place for all of your storage needs. Thank you, Evelyn!

The lady that works there is the most miserable person we've ever encountered. She yells at the…read morecustomers, is beyond rude, and hates everybody, every time we have to deal with her. She makes sure to make your time there as difficult as possible. She literally has a reputation of acting irrational and rude. Like you know what youre about to walk into before you come in the door. We advise anybody looking first storage to stay far far away from this place. She hates her life.

Excellent storage company. Well maintained facility, temperature controlled, and given the cameras,…read moreI felt safe going alone to my unit and felt confident leaving my belongings there. But the real stand out here is the customer service. Larry was an absolute dream to work with and could teach a master class on customer satisfaction. I will definitely use them again for my storage needs!

I used the So Cal storage on Townsgate Rd. for the 2nd time recently (I last did 13 years ago-ish)…read more Both times the staff have been super helpful; the units were clean and ready for occupancy! If you live in the Agoura/Westlake/TO area, this is a great option.

Before writing this, I read a couple reviews and of course both of them mentioned Bob! I'm…read moreguessing all of them do because Bob is truly an Angel. I really needed the easy vibe that Bob brings to the deal and all he has to do is be himself! Amazing human being. I stopped at 3 other facilities today and the people servicing customers were not memorable and not all that helpful or informative. This is my first time using a storage facility so I knew nothing. At first I dreaded having to pay for storage but now I feel the comfort of having a storage facility for my things (I don't know where I'm moving)! Sadly, I moved into an elderly woman's home not knowing she has advanced stages of Alzheimer's. She has become combative and I need to get out before 2 weeks have gone by. Anyway, Bob and So Cal Self Storage are a real comfort to me. Not only is BOB the best part of the facility, the prices seem more affordable than all the others. Thank you So Cal Self Storage, I appreciate you being here and I feel a load lifted off my shoulders!

The only reason I chose SoCal storage was because the move in included a free moving truck usage. I…read moreset up a date and time for pickup of the truck and paid for the unit. I was called a couple days before I was supposed to get the truck and was told that the corporate office lost the registration (not my fault and also unacceptable). I was notified that I would be the first to use the truck when it became available. I waited and waited and checked in month or 2 later and was told it wasn't ready for use. Eventually, I was called and notified it was ready but 2-3 weeks out. So much for being the first. When I asked Andy (he's not the problem) what they would do about this he said there's nothing that can be done because this is a "bonus" for renting there. I said it's not my fault this happened and that I would not have chosen them had it not included a truck. I canceled my unit which I had paid 2-3 months for all while being empty. At least a month free or something would have made the situation better but nothing. I'll never store here again and will tell anyone I know not to. They need some business management and customer service classes. Also, this is borderline false advertisement. They advertised something that was available not a "bonus". Joke.

I usually don't write reviews, but Extra Space Storage is out of line. I got a letter last night…read morefrom them saying they are raising my rent for my storage unit. Which I understand it happens. But the are raising my rent by $100. I've only been there for 3 months. They say it's because of inflation. This is a insane amount of increase. It's 1/3 of my rent already. I looked on my app and I don't see my lease agreement. I think it's TOTALLY unfair. I understand increase but 1/3 of my rent after 3 months is insane! Bad Business

I gave this place a 5 star review which has turned into a 2 star review . They increased my…read moremonthly rate $85.00 with zero warning. I was just told they can do that whenever they feel like it because I'm month to month. I will be moving out this week. What an absolute rip off! Never again. Beware.

May I just say that the public storage in Thousand Oaks on Townsgate Road in Westlake Village has…read morean amazing staff there to be more specific Nelson And Aaron both were very helpful to all my questions that I had. They were very knowledgeable and patient with me and there answers and responses to my questions were very well put together and they maid me feel like I was a valued person instead of just some problem or someone walking in and bothering them which unfortunately in most cases that's how most people treat customers these days and that is sad that a lot of customer service jobs that how we are being treated these day. But not hear and not with these two I highly recommend this place great service great people and a very positive environment which you will notice as soon as you walk in the door. So thank you Nelson and Aaron for the great service I will definitely be recommending this place to everyone I know oh and to top it off they always have great deals hear you always get a great value when getting a storage unit hear. 5 Stars across the bored for this place keep up the great work Guy. Your very pleased customer, Dylan

It's been such a joy using this location over the past few years. Every time I walk in, I'm greeted…read moreby a friendly team that genuinely cares about helping out. The space is always clean and inviting, making it a pleasure to visit. I truly appreciate the consistent quality and the wonderful service they provide!

I went in there to ask a few questions about the unit that I rent as far as getting a larger…read morestorage unit. Heidi and Steve were wonderful to work with. Very professional! Steve happily showed me a few of the different units available and I ended up changing to a larger unit. I couldn't be happier with the customer service There!

The management of this place is absolutely terrible and unhelpful when issues arise. Don't trust…read moreanyone here or from the company even a little bit. Initially, everything seemed great. The security was decent, there was plenty of space, and the temperature was controlled to a comfortable level. It was worth the slight premium. It was a bit annoying that access wasn't 24/7 considering how much we paid, but I could overlook that. Then, prices started increasing every few months. I understand that the entire industry does this, but it seemed excessive. Then, they began construction on the second floor. The noise, dust, and inconvenience were bothersome, and there was no compensation. Thankfully, I wasn't forced to move on my own dime like others. One day, I came to start unpacking and noticed a section of our belongings that had water damage. Initially, I thought it was caused by a leaking pipe, but upon closer inspection, water was flowing down from the second floor, rolling along the I beams and dripping onto our stuff for who knows how long and how much. It seems to be the same issue as this review: https://maps.app.goo.gl/ShTjDuewUGoj2wad9?g_st=ic. All attempts to resolve the issue ended with the company stating that since I didn't use their insurance, they couldn't offer any compensation, replacement, or rental refund. This seems unreasonable and goes beyond the terms of the contract that absolves them from liability. Either the roof, second floor, or both were not properly constructed, allowing water to flow along the I beams. You can see rusted water drop marks on multiple I beams. These beams are completely exposed and there's nothing installed to protect the storage units from water or debris from the second floor. Since they were aware of the issue from the review I mentioned earlier and didn't take any action, it appears to be gross negligence. I also highly doubt that they would even consider addressing the real issue and refunding partial rent if we had their insurance. Regardless of whether we have insurance or not, the website guaranteed dryness and a storage satisfaction guarantee. If you decide to stay here, make it a short stay, cover your belongings completely, and request a different unit if you have any beams or pipes above your unit. And pray that nothing else goes wrong.

Units are clean and safe and properly managed. I highly recommend this place.read more

Rented at North Ranch Self Storage, excellent and clean facility. Staff was extremely helpful in…read morefinding me the perfect unit to store my vehicle. Easy drive up access made storage a breeze. Will continue to use North Ranch with great satisfaction!

Update: called the number that Storquest said to call below my first post and the lady who answered…read moresaid she doesn't know why I called and she'll tell her boss! So they answer a bad review to look like they care, but proved again they don't care and never return calls! Original post was removed. My storage unit in Westlake Village had major water intrusion from above and everything in my unit is ruined. And when I spoke to Robert, the district manager, he told me to read my contract and what he was saying was you're not supposed to store anything of value ( monetarily or sentimentally) , so only store your trash in storquest Westlake villages building!!! Of course, if you have a boat, I guess that's not gonna get damaged from the water. My insurance company reached out to them numerous times and nobody would take their calls or return their call, so they denied my claim! I spoke to Asher in the local office and he said he was told not to speak to us or our insurance company and that Robert, the district manager would take care of it!!! His way of taking care of it is ignoring us and not answering anything. I was denied by my insurance company, State farm, because nobody at store request would answer their questions. I did have a small policy through store quest that they make you buy and yes, that one paid but what they paid won't even cover the cost to get the unit cleaned out and everything dumped. DO NOT STORE ANYTHINK OF VALUE AT STORQUEST. ONLY STORE TRASH!!!!!!

Beside the front desk that doing great job, nicely and honestly, this location not only a rip off,…read moreyou are a hostage very quickly you will find very fast , how dishonest they are by charging you crazy late fees, and very fast you will pay over $4 a square You rather rent fancy office with view to store your staff than rent here, and another bad one You can get in only between 9-6 And sundays 9-5 so why you need a storage if you work late Or have a job, Insane

Great experience signing up today at Public Storage Westlake Village. The facility is extremely…read moreclean and the template control is a nice touch. Mark got us set up quickly and showed us around the grounds. I also liked that this particular location was pretty lowkey and less visible from the freeway compared to other local alternatives. Would definitely recommend this location to anyone looking for storage in the area. Thanks Mark!

Mikael was amazing and so wonderful to talk to! He was so great and so helpful! 10/10 experience!read more