I had a great first time experience here right before Christmas in 2024! I needed to do a return of…read morea heavy item I had in my car, but needed a bit of help. I walked in and was greeted, which can be rare these days! I told the employee how I was still recovering from neck surgery and needed help lifting the return out of my car and he gladly went out and got it for me. He was so nice. I'm not sure why I haven't been here. Maybe because I love a couple of miles over in Westlake Village. I'll definitely be making this my go to spot in the future!

Yes, the previous poor reviews are still correct. They were closed at 6pm vs 6:30pm like it states…read moreon their website, Google, and Apple Maps. This was an issue that was addressed almost FIVE MONTHS ago and they responded to another review saying that it'd be something they'd "look into," but obviously don't care about fixing. Don't bother with them, this is an awful location anyway.

This place is so overstimulating. I walk in and head to the self pack counter- 3 associates scream…read more"how can we help you mam" -- I'm at the self pack counter I'm okay- Then I go to ship- every shipping option is 20$ and I'm mailing a something as big as my palm. - and the options are ridiculous- you can use this box for this reason and this color box for that reason and express is free packing and ground shipping is cheaper but you pay for the box and in the end it's all the same alarming price Mailing a bathing suit in a bubble mailer was 15$ alone - and it took 20 mins- a quick lunch break stop turned into a whole sit down interview- they ask you a million questions over and over again. Finally I pay- the package is sealed- the printer for receipts breaks- after scrambling around I just ask the associate if I can go and I'll mail my second package another time. I have no idea why this place acts suprised when people come in and need shipping- that's the whole point and it's truly an infuriating experience

Terrible customer service by Mark!!! Never seen him there before…read more He overcharged me for a single print on a regular paper which he also got the dimensions wrong and my picture didn't fit in the frame. He never gave my receipt. He lied about the email I sent so he didn't have to look for it. Extremely rude, lazy, argumentative, disrespectful and dysfunctional. He seemed high too. Not sure how he got a job there??and how a manager can hire people like that? Do they do background checks before hire? I'm disappointed to say the Manager of the store, as much as she was always helpful in the past & we liked her is not effective and strong enough to handle complaints. She tried to turn things around and used manipulation tactics for the situation when I made my complaint & requested a refund on an overpriced incorrect print from Mark. This clearly shows she did not want to take any serious action-responsibility or address any issues to make him accountable for his unethical & poor job performance. Sadly, we will be pulling our years of business out of this location.

Have been visiting this post office of-and-on for as long as I remember, living in Agoura for over…read more30 plus years. Post masters come and gone but the friendly receptionist/sales team remains committed, always helpful & always courteous. By gone are the in-house passport service as well as the 24/7 drive-through mail box outside the building. The office decor & façade are a bit outdated and required some paint retouched. So far all my mails and parcels have reached their destinations. Enjoy sending mails & packages...

The self service machine ALWAYS is out of paper and stickers. No matter when you go, it's probably…read moreout. Not broken, just not filled by employees. Then you have to wait in a 30 minute line since it's always out. Maybe before leaving refill it?

Good honest company. You can get decent prices on shipping pallets from them. They can ship…read moreanywhere in the country . The first few times they quoted for me I got a better price from other companies. I did however get a good price shipping 7 pallets of aluminum wheels from California to Illinois. The best is that when I called there and used them I spoke with a man named Richard. He was the most helpful and didn't lie to me about shipping times and rates. I recommend them to anyone needing to use LTL shipping.

From the owner: As a family-owned business, Gateway Transport’s mission is to provide exceptional solutions,…read morereliable services and successful outcomes that propel your logistics goals forward. Gateway Transport prides itself on providing our clients with local knowledge, personal attention, and experience, all supported by a strong carrier network and the resources of TForce Worldwide. Gateway Transport is committed to ensuring your complete peace of mind by closely attending to every detail. We take on the ongoing responsibility for the seamless pickup and timely delivery of your freight. We genuinely appreciate the trust you place in our business and are committed to taking care of you and your business where your freight’s journey is made seamless, efficient and stress-free every day.

I was able to drop off a complete set of 17" wheels and tires, nothing else I needed to do. Dennis…read morewas so helpful, even helped me roll them to the back of the store with his bare hands. They custom boxed it to fit, I was able to provide my own labels for them to ship for me, and they arrived in perfect condition to Texas as you can see in my photo (note the protection of the face of the rims). Clear communication via phone and text, transparent and affordable pricing, thanks so much for saving me the headache!

Amazing place to get things boxed, packed and shipped! Great assortment of moving / packing boxes…read moreand supplies. Customer service is top notch and there is plenty of free parking. Lots of random items too; like tape, tissue paper, bubble wrap, jewelry boxes, moving blankets etc. Definitely stop by and check this place out. Looking for a certain size box??? They probably have it or can get it ordered. The Box Stop is the place for all your packing and shipping needs...

Xhalil was so patient and so helpful!! This location now has a party city and Amazon returns in…read moreit!! So helpful and useful!! Thank you Xhalil!!

I went into Staples today to party city to purchase Numbers balloons. They had them on the wall for…read more$17 per number for helium. I asked if they had any less expensive numbers cause I needed two numbers which would've been $35 they said no and then I see on the rack there are blowup numbers that are not helium for $1.99 each number instead of $17. so I bought the dollar 1.99 numbers took them home and there's no way to blow them up. It's just garbage.... pretty upset. I now have to go back to Staples. They never should be selling these cheaper ones or they should explain that it's almost impossible to blow up.

I walked in to get a live scan, and was helped right away. Eric was very helpful with the scans and…read morepatient with the process to make sure we got the best scans.

Many services offered. Very convenient. Knowledgeable, professional, and friendly. A very good…read moresmall business to support.

Very professional, got everything done quickly. Jim was very helpful. Some stores don't run as…read moresmoothly as this one, this one is great.

STORE 4296 should be REPORTED to UPS corporate…read more Unfortunately, this is one of the worst UPS Stores in Westlake VIllage or even from here to Downtown Los Angeles, and that's saying a lot because I go to many locations. The biggest issue is the owner, John. He is consistently rude and unprofessional, which clearly explains why so many reviews mention his poor customer service. I asked for his name and he flat out refused, saying, "I'm not telling you." That alone says everything. So immature. This location nickel and dimes customers. Unlike most UPS Stores, they do not tape boxes BUT instead SELL YOU TAPE. For a UPS Store, this feels cheap and unnecessary, especially when other locations tape boxes without issue. They also do not scan packages at the counter. You are told to go do it yourself at the kiosk. Yes they'll help but c'mon just scan a few boxes at the counter when the store is empty! When I placed my boxes on the counter, John removed all of them and put them on the floor, saying customers needed the counter space. The store was EMPTY, one of the slowest locations around because of the owners' terrible service... What makes this even more frustrating is that the younger employees are great. They are polite, helpful, and professional. If the owners stepped back and let the young people who understand service run the place, this store's reputation would improve instantly. Unfortunately, the two older men who run it, including John, are a problem. I now go out of my way to use other UPS locations. Better service, faster experience, a little more understanding customers should be provided tape, and no attitude.