Rude. Door was open I walked in at 6:31. Clerk was at the computer. I walked up and he asked if he could help. I said I was there to pick up a package and he said "come back tomorrow, Same thing to customer that walked in behind me. Just rude. Try closing the door read more

The lady up front showed poor customer service and a nasty attitude. She wanted to charge me for using a piece of tape and just wasn't friendly at all. I understand if policies change but being kind and not looking at someone in a rude way or speaking down to someone isn't needed or professional in any way. I wanted to think maybe she was just having a bad day and took that out on me until I unfortunately saw her other recent reviews. I highly recommend going to any other ups store if you could unless you prefer being degraded by the owner/ lady who will help you up front. read more

Rude customer service. Disorganized location. Probably best if you stay away from this UPS store, there are many others to use read more

This is my local UPS store but I hate going in there. The owners are unfriendly and it always feels like I'm bothering them. Today, I had a simple boxed and labeled drop off. I arrived 5 minutes before the store closed, the gate was half down and was told they were closed. I mentioned that I had 5 minutes and just needed to drop off. The young girl acquiesced with deep irritation and pulled up the gate. She proceeded to tell me that I better have the label ready, that she was alone and doesn't get paid beyond 5:00, that I can't just walk in at close... Had the window sign noted the store closed at 4:55, I would have been ok and returned another day. I will go out of my way next time. I'm tired of giving my business to grouches. read more

I spent the last 15 years getting every notary I've ever needed (which is many) and sending all my packages through this shop. I went in today to return an Amazon package which required a box. I had a box ready for the return and asked the young lady at the counter if I can use "an inch" of tape so I can secure my package to send. She refused me and said I need to tape it at home and then bring it in, she said all this while her tape was sitting right in between us. I don't expect local shops that I've spent thousands of dollars at for the last 15 years to treat me this way. I will never step foot in this location again. read more

That Manager/Owner? is an awful lady. I went there to return an Amazon item. The Amazon return instructions said there was no need for packaging and that "they" would handle everything. When I tried to drop off the item, she made me buy packing and said they don't package Amazon items for free. I thought maybe I misread something so I bought the packaging. I went home to check the return instructions, I was right. She should have packaged it for free per Amazon instructions. I'm sure she knew that, but she scammed a few bucks out of me. On a different occasion, I went in there with another Amazon return. It was packaged nicely in a cardboard shipping box but I didn't have any packing tape to seal it. I went to the store and asked if they would seal the package for me (maybe 12 inches of packing tape), she told me they don't seal items for free and that I had to buy the a roll of packing tape from her. Needless to say I walked out of the store in disbelief. That particular store has always been horrible, and for the record, there are many others all over the place to choose from. read more

I use the store yesterday to pack up a couple of big items to ship to Canada. They are absolutely professional and very efficient. To make things even better, they are very fair on their pricing. Two women helped me and a gentleman as well assisted I can't say enough in this short review about how pleased I was. I will return for future shipment needs. read more

I went in to print 1 single piece of paper. Nothing special, just a black and white one page paper on basic printer paper. Guess how much they charged me.... $1? No. $2? No. $5? YES! $5 for one piece of paper. The best part is that since it was already printed before I went to pay for it I had no choice to not pay because ... it was already printed. what the heck lol read more

I go to this neighborhood UPS store often for shipping, notary, etc and they are consistently great. They are helpful and professional. They're even pleasant to me when I forget I'm wearing my red hat. read more

My experience with the Los Arboles UPS store showed me what rotten service is! They told me I could print color copies for $0.59 - no extra charges from their computer. I go in, they put me in front of the slowest computer I've ever seen, move me to another one, and it takes me 20 minutes to get (5) copies! So what ...- chill, I know computers screw up - no big deal. I go to pay - and they jump the price up and try to overcharge me for "computer use" time ! I just laughed and said No,No - that's not gonna happen. I'm amazed with the indifference and attitude - like my wasted time means nothing. They should have given me the $3 or at least a discount! Forget it - I won't go back. read more

I come to this store most days as I have to ship a lot for work. I absolutely love the team here! They are friendly, ultra helpful, and are always going the extra mile! I can't recommend them enough. I occasionally hear people say that they are going to try the post office to save money. All I can say is that you get what you pay for. In nearly a year of coming here 5 days a week, I have had zero lost, damaged or stolen packages. Good luck maintaining that track record elsewhere. THANK YOU UPS STORE!!! read more

I wanted to write a review because I received the best customer service from these 2 women that work there. They were kind, attentive and made a situation that could have been dreadful so easy. I got fingerprinted last year and there was miscommunication between Department of Justice and our school and myself and I went back to get fingerprinted again and they easily processed it without me having to pay again. They also did it with no attitude and just simply want to help. I appreciate them. They made my day! It's these little kind encounters with people that leave an impression. read more

Their drivers leave early, arrived 5:45 pm to be told their driver left early, their site shows 6pm ground pick up time. Filing a complaint with UPS dispatch as well. read more

Some employees are more helpful than others. The male employee with brown hair and glasses was more interested in flirting with the young female than helping the rest of us in the store. read more

I am not sure why there is no option for no star. This store does not deserve even one star. I was instructed by Spectrum to return the equipment. I brought in 3 items. 1 internet box, 1 wifi router and 1 cable card. Kyle at the store insisted that he only needed to scan 2 items. Box and Router. And I received a bill from Spectrum show my full monthly payment for $170. I called and they said the cable card was missing. I went back to The store but Kyle was coming in late. I spoke with the manager but she saw my receipt and she said I only returned 2 items. So now I need keep paying $170 until I return the cable card. So I will bring this matter to the small claims court. Because it is my words against their words. They only received 2 items. I will ask for the video camera in the store. Also. After they find it was their mistake, I will bring to the court for me dealing with issues and could not flight to Japan. Its not just $170. The problem is I need to keep paying until I return the card which I brought to the store, but Kyle totally ignore and made error not returning. Please be care full. read more

I go here to return my Amazon packages, the ladies here are always polite and efficient. Highly recommended and pleasant people.

I had a prepaid package to ship and just needed to drop it off. Plenty of parking in the shopping mall. There was no line inside and I simply dropped it off. The package arrived at the destination with no delay or problems. Good experience. read more

Always have gotten great service here. Pleasant staff that works to meet your needs. I also need to go here for fingerprinting quite often for employment purposes and they do a great job. read more

I've been here several times over the years. A close, convenient place with plenty of parking. I've used it mainly to mail packages and for their notary service. However they have the usual mailbox service and the store appears well stocked for everything mail related. The notary service stops at 5 pm, though the store remains open until 6:30. read more

They are very nice..... Pricey but they have everything you need to ship boxes and they take Amazon returns as well. The staff have always been very nice, they are efficient and knowledgeable. read more

Well: and that's how it goes if you go to another UPS store: nice and friendly stuff, didn't care about measurements... although the lady asked if it's the size of a Dyson... and I said "yes" - that's actually the size... so she quickly gave me the box and that's it! PLUS: there were 6 customers in the store! So: this UPS store is just AWESOME!!!! read more

The UPS Store - Printing Services Near Me - Thousand Oaks, California

I have been a customer of this store for many years. The staff is always friendly and helpful.

Tried to return Amazon box and they refused. What a joke. I'mnevergoinghereagainandhave contacted UPS main office.

Just dropped off 8 boxes of file folders to be shredded. I stopped in earlier and asked the one employee if I could come back later when there was more help so someone could help me unload my car. When I got back there were two young men in their 20s and the owner present. nobody came to help. They stood inside and waited for this 72 year old man to unload 8 heavy boxes. Thanks for the great customer service. read more

Super fast and kind stAff. Helped with any and everything I needed. Recommended ideas and acted as they did care how my money is spent. Staff is friendly and I love this ups store the most. read more

I had a VERY important statue to send to my brother in Missouri - it was a family heirloom that needed to get there in one piece - it was very delicate. Singh at the UPS Store #1055 in Thousand Oaks was SO kind and took the time with me to understand the importance of the piece, and to make sure it was properly wrapped so it was not damaged in transit. It got to my brother intact - and my brother was so grateful to get it. He even told me, "Whoever packed this up did a GREAT job!!" Thank you Singh, for your attention to details and helping me and my brother fulfill my fathers wishes :) read more

This place is terrible! The customer service is awful and they have countlessly over charged me and have also guaranteed me delivery with failure to execute. I've returned to this store only because of the connivence of the location but today I finally made the decision to never go again. I'd rather have my finger nails ripped out slowly or get stuck in an elevator with Trump than ever have to deal with those rude, lazy, careless and cruel humans. read more

Very rude woman this morning!!!!! I tried to return Amazon package but she tried to refuse it. I bring it in the original packaging and she kept telling me it cannot send it back that way. The delivery slip was still on the box too but i still try to not taking from me. By the end she said ok as i showed her both box even has the delivery slip so what other box she wants????? Also on the Amazon app says I don't even need to pack the returns so I didn't get why this woman gave me such a hard time. She should know the return process as she works at the UPS store!!!! read more

Such great and fast customer service. I was in and out within minutes and everything was done accordingly. The cashier there was extremely friendly knowledgeable. I would definitely recommend this location for anyone in need of shipping during the holidays! read more

Fingerprinting! The old-fashioned kind! It's available here! I was looking everywhere in the Coñejo Valley, and finally found these guys. Super friendly, efficient, done in a flash ($35), and all with a smile. Parking is easily available in Oakbrook Plaza. Highly recommended! read more

I am so impressed by the customer service at this UPS store! The owner/manager could not be nicer. I had an issue with an item I shipped out last month and decided to stop in to follow up, and he overheard me asking an employee about my case and dropped everything to help me and ensured that the situation was fully resolved by the time I left. It is so rare to get such good customer service these days and so I will go out of my way to use this specific location any time I need to ship anything in the future! read more

The customer service here is terrible, other UPS stores in the area have much nicer and helpful workers.

I needed to get a paper notarized. I walked in, was pleasantly greeted, and got the service I needed right away, no waiting. The notary was cheerful, funny, and efficient. The cashier was pleasant and smiley. The whole experience was fast, no stress, and delightful. I would come again with no hesitations and I will recommend this UPS Store to my friends and family. read more

This is a neighborhood gem! I can take care of so many things in this store; livescan, notary, packaging and mailing. I come here often and the customer service is wonderful. Everyone who works here is lovely. I'm so grateful for this business in my neighborhood! read more

Very convenient-they do it all! Always better to get things done at UPS STORE than going to post office.

They are a one-stop shop, which is nice - I needed a notary, USPS and UPS at the same time. So it saved me a bunch of running around to three different places. But their prices for the post office services are very high, and the notary was one of the unhappiest people I have ever seen in customer service position. Also, he was a major germaphobe that wouldn't touch anything I had touched. The experience was actually hilarious and insulting at the same time. There are better places to go. However, I do drop off a lot of return packages to Amazon here, and they are always very nice about those. They accept Amex, which is a big plus and why they received 3 stars instead of 2. read more

I've gone in for a variety of services from Notary to complex mailings and more and all the folks are friendly, patient and helpful. I'd recommend this store for all the services they provide. read more

Great service we got , fast and professional.i need mail a bag to Canada , they help me save money for the duty tax . Thanks again for the great help. read more

The UPS Store - They can help you input address - Printing Services Near Me - Thousand Oaks, California

Visited this location yesterday and got quoted shipping. Returned today to be told that it was going to cost $175 MORE than quoted yesterday. VERY disappointing. I don't blame the hourly, front desk person... but I DO blame the owner who was there yesterday when I was quoted. The fact that the employee didn't feel like he could honor this, or reach out to the owner was disappointing. I definitely won't be using this location again. I should have followed the reviews and went with postal annex. read more

I've been using this location since they opened. I was an ebay seller so was in there a lot!. Back in December 2019 I sent out a holiday gift to a friend in Arizona. it was a hand made glass tray. I brought a big box for them to use their packing services. The employee Phillip (Suki was there as well) advised me to go down in size of box because of shipping fees on the bigger box. I took his advice and said that I just didn't want the tray to break. His response was... no worries! The package was received 12/26 in a Million pieces because there was no securing packing materials. I paid them to pack, secure, and provide a box. This is where the 1 star rating starts... I called to report it and Phillip helped me. here is the timeline of what happened... Made the call on 12/26 Phillip requested the receivers phone#... this is where their involvement ended. UPS called my receiver multiple times, but never arranged to pick it up! they had her get involved and it became a nuisance to her. This was a Gift sent to her! she should have only had to leave it for their pick up! I called the store about 6-8 times to ask for follow-up I got the push off. (oh we have no info, No one is in to handle your situation, we will call you back..... NOTHING MOVED FORWARD) I took matters in my own hands... Called UPS 800 number... they moved the case a bit. then I still heard nothing back. FINALLY had to call the Corporate Services for UPS-Stores. I have over 36 emails back and from from the Corp office! Again Suki NEVER RESPONDED! What I found out is... The extra insurance was never put on my shipment! Clearly this was the negligence of her employee of how it was packed it and not putting the extra insurance on it! Suki Took NO RESPONSIBILITY, Blamed UPS, Denied my calls, was caught in many different answers than the truth! It has taken from 12/26 -2/26/2020 to complete this nonsense! I WILL NEVER WALK IN THERE AGAIN!!! Suki handled this so unprofessionally!! read more