I am always treated kindly. The staff are quite helpful and knowledgeable. This store is always clean and well stocked. It's a good UPS store. read more

I have never had an issue with this site and everything has been on time! We had a few places to go and we are happy to be here. read more

The employees are rude and far from helpful at the UPS on 1336 n Moorpark near Ralph's I had a really frustrating experience at the UPS Store on Moorpark near Ralphs. I stood in line for about 15 minutes on a Saturday, fully expecting to return an Amazon package, only to find out after waiting that the store had no internet, so I couldn't even pull up my Amazon return QR code. This wasn't posted anywhere or mentioned while people were waiting in line. The employee helping me (a kid who clearly didn't care) told me I could go next door to Carl's Jr. to try to get online since he's not allowed to give his Internet access out. Seriously? That's not a solution. To make matters worse, the UPS Store in Newbury Park has closed, and Amazon is no longer offering Kohl's in Newbury Park as a return option -- so this location was my only reasonable choice. Instead of being helpful, they wanted to charge me $4.50 just to print the label, after already wasting my time. The young man's service was rude, dismissive, and unprofessional. The employees seemed inexperienced and completely uninterested in customer service. I won't be returning to this store. Poor communication, poor service, and zero concern for customers. Also, when I told him I would be writing a yelp, he told me he wouldn't serve me.... Good luck UPS store. I won't be returning or ordering from Amazon anymore. I realize that it's hard to find good help, but these kids need to be trained to have some manners. I was completely embarrassed two times! read more

Had to send in packages, process was easy and fast. Top notch service from Ami! Appreciate it brother!

I had a nice first time experience and the people were very friendly! That's the most important thing to me!

Apparently, the UPS store near me closed. I went to two CVS UPS drop off locations, only to find I needed to drive an extra 15 minutes to find one that could fulfill my needs. The store was clean and inviting. The gentleman that assisted me was professional and friendly. Now that I know this is nearest to me and the service is friendly, I will be making the drive to use this location. Thank you! read more

The only reason this store gets 2 starts is because the staff were very kind and helpful. However, $4.50 to print a shipping label (1/2 sheet of paper) is absolutely ridiculous! I would NOT recommend this store to anyone simply due to their absurd "convenience" fees! read more

The UPS Store - Receipt - Shipping Centers Near Me - Thousand Oaks, California

We've been customers for years and have only been totally satisfied with their service. They have always been professional and friendly. We highly recommend this business. read more

This is my go to ups store. Staff is always kind, helpful and knowledgeable. Store is very clean!

Nice and helpful. Staff was very personable and helped me with my shipment. No stress. What more could I ask for?

Friendly and prompt service. The two Gentlemen that work there are efficient and professional, Always helpful and have a great attitude.

Great UPS store- super helpful workers and fast with my drop off and Amazon return. Highly recommend.

I got there on Thursday de 22 for a priority shipping paid $175 for the next day my costumer need it his food on the next day and i got a message that my delivery will be on 01/26/2026 4 days after the delivering day now my client wants full refund of $260 cost of shipping and food not good to do business with ups and this moorpark store read more

Excellent service overall. Friendly & efficient. Also, a very convenient, quick and easy notary! Highly recommend.

Omni & Zack were so helpful and very fast to greet people as they walked in the door. Thankful to see great service and such a great example of customer focus. Zack helped me with dropping off my return. I know everyone is going to have a better experience at this location due to their customer focus and attention to help as people walk in. read more

Awesome service! The only UPS left in town! "UPS consistently delivers my packages on time with great care. Their tracking system is reliable and customer service is always helpful. Highly recommend!" read more

I was instructed by Amazon to take my return to the UPS store at 1543 N Moorpark Rd in T.O. I placed the item back in the envelope that it was shipped in and took it to this store. The line was long as well as the wait. When it was turn I gave the employee my package and she said I had to seal it. I asked if she could give some packing tape (which was right by her) and she said no. She then asked the other employee who said we only provide tape for customer boxes. Now I wasn't asking for much tape - maybe 8" of tape and they refused to help me. This is horrible customer service. Even the Post Office will give you tape. I will not use this location again except now that I've gone all the way home for 8" of tape I have no choice but go back. if the owner of this location sees this you should be ashamed if this is your policy! read more

I have genuinely not had this great of service in SO LONG!!!! So so grateful to Amit for being so helpful when we had an issue with labeling for our packages. He was respectful and solution oriented and did all he could to ensure we were able to get the packages sent out diligently and correctly. So beyond impressed and thankful!! GIVE THIS GENTLEMAN A RAISE A PROMOTION- SOMETHING!!! read more

My experience at best was poor the clerk was rude and she refused to help me. All the years I've worked with the ups store I never had a problem. read more

Unfortunately, every time I go to this location the workers don't have enough knowledge to help people like today. I had things to return and they said you need to pack this even though I had a barcode to show and I had another package.as well which they said they can't take either because this box was the original box. They even offered me to buy a box to put that in there!!! So I decided to leave and go to another UPS next to my house and they did not need any of these and easily Took my returns and gave me the receipt. It was not the first time they were giving me wrong information hopefully they will educate themselves a little bit more so that way clients don't need to turn around. read more

My mother and I reviewed notary services and it was prompt and friendly. We appreciate this local store!

They always provide great service!!! Good location and friendly too! This is my go to place for shipping.

The clerk was Informative, understanding, patient kind, and helpful. Ill consider coming back to this place again.

Good service and quick too. The guy that helped me today was super chill. I returned an item and it was fast and easy with the code

Very professional employees. They have always been fast and efficient when I need to send parcels. I would highly recommend this store!

I was in such a rush and the gentleman kept the store open for as long as I needed to do what I needed to do. I appreciate him. I will certainly not arrive a minute late in the future and respect how much they also want to get home. Service, quality and value. read more

I had Amazon returns to do and they were fast and efficient. I was in and out in no time.

I am renting a postal box here and would recommend this location. The guys who work here are extremely nice and very helpful. Both are knowledgeable, and efficient. read more

Amazing service ALWAYS!! I actually drive by another UPS store to go to this location, even though it is further from my house. I always get treated kindly, efficiently and have never had any issues with my packages. read more

I come to this UPS store often to return all of my Amazon packages! They are always helpful and patient . They offer a lot of other services but they get through the line quickly so I never have to wait too long. Parking is usually easy read more

This is the only place I go to drop all my packages! Decent prices, always has good service and nice people! Highly recommend!!

Always a good experience at this UPS store. I appreciate them. I've moved to Thousand Oaks about a year and a half ago and been dropping my packages here ever since. read more

Great service! The staff here are always friendly, efficient, and helpful. I really appreciate how smooth and quick everything is at this location. read more

I like that this store is open on Sunday and not far where I live. Staff are friendly and fast what they do!

Great location. Zack and Ami are always doing their best to keep the store running efficiently. Every time I get welcomed and feel very comfortable dropping off my packages here and my mail. read more

Fantastic service! As someone in the service business myself, I know how stressful it can get--but these guys always stay cool, friendly, and professional. Truly appreciated. read more

I had to ship something fragile and awkward in shape. They made sure everything was packed perfect, great customer service! Will definitely come here for all my shipping needs. read more

Don't waste your time here. Been waiting since 8:39 for them to open and at 8:45am just left. There was about 7 of us waiting for them to open and each person who walks by kept asking "aren't they supposed to be open at 8:30" well that's what the sign says. What a waste of my morning when I'm on the go. Will not be coming back here again. read more

I have come here three times when they are supposed to be open but they are closed. Terrible customer service and do not recommend. read more

Use to always come here and print stuff and one page black and white double sided usually was under a dollar, at most 1.50. But I guess I came in on a Wednesday and some guy said he just bought the store so now they charge a service fee of 3-4$ even if it's one page? I told him I'm a long time customer and normally I don't get that price but he insisted. Seemed like pretty bad customer service. Went to staples in westlake and printed for .75 cents. Guess I'll be taking my business there now. **INSTEAD of doing the print as a 1 time customer service gesture but informing me about the new policy he insisted on his price. No negotiation either. I work in customer service online for a large retailer and FYI that is not how you keep customers or do business but good luck to you ** read more

The UPS Store - Shipping Centers Near Me - Thousand Oaks, California