What a great store! RB was very informative and helpful. I had multiple returns from multiple vendors and he was able to get it done quickly and efficiently. He also took the time to answer questions about mailbox and notary services. Thanks RB!! read more

I went to this store to ship a prepaid return package. I showed the clerk the UPS shipping label on my phone because I had trouble printing it at home. He wanted to charge me $3 to print the label and attach it to the package. I was surprised and asked why? He said that there is a service charge for printing a label, and if I don't want to pay it I need to figure out how to print and attach the label myself. This is not the service I expected from UPS. I am very disappointed. read more

This place will RIP you off!! I brought in a box that weighed 19lbs was 48x19x8 told the employee that I wanted to ship to AZ. He asked how soon, I said next week some time. He quoted me $173.64! I just about choked on the ship price, but I needed to ship, so I paid. This price seemed really high and when I got home, I went to the company's site and plugged in the parameters. Come to find out he shipped it 3 day select! I did not ask for that, I asked for the cheapest ground, which was $76 and change plus insurance. That would mean that I paid $100 more than I should have paid. The employee NEVER said to me that there was a less expensive way to ship, instead he chose to gouge me big time. I could never trust this place for my shipping needs again, and I have used them a LOT. - I suggest that you locate another U.P.S. store to do business with as they are probably ripping you off and you won't even know it. See pictures below, once again you have now been warned if you choose to use this business, it's on YOU. read more

The UPS Store - What I was Charged - Printing Services Near Me - Moorpark, California

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I had a frustrating experience at this The UPS Store location in Moorpark. I hate to stereo type but the two men behind the counter were either Indiana or Pakistani . I went in to return an item to Amazon, and my app clearly showed that the return was free. My item was in its original packaging and in perfect condition. However, I was told there would be a $9.50 charge. When I politely asked where it indicated there was a fee, and showed the app confirming it was a free return, I was simply told again that it would cost $9.50, without any further explanation. I decided to leave and went to another The UPS Store location in Valencia. There, the associate confirmed the return was free, processed it without issue, and wished me a nice day. I just get tried of Foreigner ripping off people and nobody every says anything read more

Poor customer service. I keep trying to return Amazon packages here, and they are wildly inconsistent about what they will accept. one day they won't take it in a box, so I bring it back in an envelope, and they take it. next time I bring the item in an envelope, they won't take it, says it needs to be in a box.... MAKE UP YOUR MIND! I would now certainly not patronize your store for any services you would actually make money off of, due to the fumbling of this free service. read more

Absolutely appalled at how my best friend was treated. She was returning an item from Amazon at this location and the owner refused to scan the QR code because he was convinced the box wasn't the same box the item arrived in. It was. He refused to let me show him that the item is the same as what's on the box. He yelled at her in front of everyone and was cursing at her. Then yelled at her to leave after she asked him to explain what the issue is. She ended up calling Amazon and they apologized to her directly o his behalf NEVER coming here again read more

I truly had the best experience working with this location! I had to ship a pair of motorcycle pants to my location with the help of a friend and they were over the top accommodating for me! Helped me over the phone with everything I needed and the transaction went so smoothly and perfectly! They truly truly went above and beyond to help me and I highly recommend! Very kind workers as well. read more

Rude and disrespectful people working there who are also incompetent. Would not take my Amazon return in its original box - but that was half the issue. The way they both (men) went about it was in the most disrespectful way. I explained that the instructions did not contain anything other than taking the product back to UPS in its original box, which I did. "You misread the instructions," stated one without even looking at the instructions. I offered the instructions to him asking how I did that. "I'm not going to read the instructions," they both went on. "We will not take your return here. You can go somewhere else." After going around in circles a couple of times and the MANSPLAINING abounding on the part of the two employees, without any attempt to actually read the instructions about the return, I left the store. Will NEVER go back there, although it had been my closest neighborhood UPS store before - apparently, before the change of ownership and the drastic change in customer service! Shame on people who treat their customers and - in general - people with such disrespect, contempt and dismissal! read more

Not just a good store, but super nice people! Mr. Singh, Millie, Michelle and the rest of the gang are amazingly friendly and helpful. I've been to other UPS locations and it seems there are people who just do their jobs. Here, Moorpark, it feels like they're your friends and can't wait to help. Thanks for great service! read more

They were very helpful at this location, they helped me put item in the box and taped it well because it wouldnt fit. They went out of there way to give me extra help. Great service. read more

Always my goto spot in Moorpark. The service is top notch regardless if you are dropping off an Amazon Return, or if you need a personal or business package prepared, packed, and shipped, or if you need a great PO Box location. Thank you always for your continued great service! read more

this stupid place has no Internet. I had to walk into the parking lot to pick up Internet, the owner are too cheap to get real Internet. Beware.!!! I never got anI never got a Internet connection. I had to drive to Simi Valley to get one. Internet connection. I had to drive to Simi to get a connection!!! read more

Worst customer service tried to mail a box that I do five times a day and they won't take it. I will never come back to this location. She couldn't bother to get off her personal phone and referred me to the manager read more

tried doing a livescan, and the lady at the counter said i had to print out a certain piece of paper, so i agreed to the $3 charge for the print out. a different person comes out and proceeds to do my livescan. he then turns me to the counter and tries to charge me for the livescan, i explained that i already told the lady at the front that i purchased online and was showing her the ticket number. she doesn't take any accountability for the fact that this should've taken 5 minutes and i have now been here for almost 20. the man was okay, he tried getting me to call customer service but it was not my fault that the employees here did not know the policy or apparently how to read an email. at the end of the day the livescan was done, he called customer service and worked it all out. i would not recommend coming here for a livescan, go somewhere else. the price is cheaper, but u get the customer service you pay for. read more

Give that man a raise ... so helpful ... efficient and professional and my go to ups store to go thank you RB

Love coming to this UPS store. always friendly and helpful, I needed to ship a family heirloom chair and they made it easy from start to finish. It wasn't cheap but it was done right. Singh and Melissa were super communicative and kind. Thanks again! read more

Great service and very convenient! My go to for UPS in town. I absolutely recommend this place to everyone. read more

The UPS Store - Lobby - Printing Services Near Me - Moorpark, California

Very helpful and nice, fast service too! My one stop shot for Amazon returns. I have never had any issues here and like the friendly associates. read more

These guys are the best! Always find a solution even when I can't think of one. Great staff. I love coming here. Michelle is awesome!! I always bring my shipping and notary needs here. Can't imagine dealing with anyone else. read more

I wish I could rate this a ONE. I have dropped off multiple Amazon packages that never reach Amazon. I find the staff Incredibly lazy. It's always the standard answer when I ask a simple question - "I don't know how to do that." Recently, I went to have something printed off a flash drive and several employees had no clue how to do it. Im shocked they are still in business. read more

I needed to return a couple things to Amazon and it directed me The UPS Store. I stopped in on my way home from work and was immediately worried because there were lots of customers inside, and a line to wait in. But amazingly, I only had to wait in line about 2 minutes and the woman behind the counter (one of three) helped direct the people who who needed to help them and make the whole process smooth and efficient. She took my items, scanned my QR code and gave me a receipt. In and out quicker than I had expected and the process was easy. The woman who helped me was very polite and friendly. The store rents PO boxes, sells boxes, packaging supplies, and stationary. Pretty easy to find off the freeway and near the Chevron gas station (in the strip mall behind the gas station). read more

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Had a free return from pottery barn (they only use UPS) but had to break down the box as it wouldn't fit in my car. They wouldn't let me use their tape and charged me $7.49 to retape the box (the cost of one of their tapes) using their tape roll. I've used Usps and numerous PO Box annex locations and have never been charged to retape a return box. read more

My experience at the Moorpark UPS store was amazing. Michelle helped complete my LiveScan for my California LCSW license. Michelle was kind, so thorough, and paid very close attention to detail. She walked me through all steps during the scan and explained to me how to check the status on my Live Scan. I feel safe that my application will go through and I would definitely continue to utilize UPS services for fingerprinting live scan as well as for any of my mailing needs. I highly recommend this location! read more

BE AWARE!!! I had dropped off a self-paid UPS letter. My mistake is that I handed to the owner when he was busy and asked if it was okay that I just dropped it off, since, it had a prepaid UPS label. He took it from me and tossed it aside because he was helping a customer. Now fast forward a week later, the recipient never received the legal document. UPS shows that the self-paid UPS label was never scanned. I called the store, the owner was rude and unhelpful. My husband stopped by to see if they would be willing to look around to see if it may have fallen somewhere. The owner was rude and told him it was not his fault, that he scans all packages. We tried to tell him that this was not scanned, but he would hear of it. Have made a complaint to UPS for their franchise store and the Better Business Bureau. All we wanted the owner to do was look around to see if the envelope had fallen somewhere. The owner was incredibly defensive, rude, and unprofessional. Make sure if you drop anything off here, that you watch him scan your package and get a receipt. My BIGGEST mistake. Never have I had a problem with any other UPS store. Learned my lesson hard here. read more

Great service no hassle's convenient location, nice staff, will return to this store in the future

The owner Baghel is fantastic. He is so helpful anytime I come into the store. He is amazing. Also, Millie is great too. She helped me a lot today. Give her a raise in Pay. I will only go to this UPS store. I love the employees. Awesome Job!! Thank you all very much for your good service! Joan Mazon a Moorpark resident. read more

I'm not one to do reviews but can't say enough good things of the girls at the UPS store. Had to send a fax the business on the other end couldn't get fax working. I called girls several times they were so helpful and nice got it done for me with a smile all the time. Great customer service I won't go anywhere else read more

Great customer Service, I love to go there for all my shipping need, Notary Service and all kind of services they have. Their prices are right, so I support my community. read more

Went to ship a package. Young woman was quick, friendly, smiling and had a general good vibe. I don't live in CA anymore but I know this level of service is few and far between. I left feeling good about the world. Thanks!! read more

Please be ware the store closes at 530p not 630p. That being said I arrived at 538p. The manager was very pleasant and professional. She said she would help me. $10 for notary services. Wow. I shipped a letter to Canada at a very reasonable price. I will definitely utilize this UPS store's services in the future. read more

Went to return Amazon package, and while she was helping someone she asked what I needed during a pause with her customer. I dropped off and was done. Love the multitaskers. Also, used their notary service. Very through, knowledge of documents, and asked if we needed another signature in a different part of the document and we did! read more

Nothing against this place for trying to make money, but it's SO expensive. There are cheaper alternatives for everything they do. I've tried many times to use their services, wether it's shipping, or printing, or just buying paper. The ticket has kept me from doing business with them. read more

I have been to this store more frequently as the customer service is excellent. I recently came to this store for a print job, and Melissa helped me very patiently with getting a color copy of my photo on 11 by 17-inch paper, she tried a few attempts to get me the perfect picture. I will definitely come back to this store. read more

I was required to return a speaker to the manufacturer for repair - UPS postage prepaid. I paid an additional $38 at this UPS store to "double-box" the speaker to avoid shipment damage. However, they failed to do so, and the unit arrived at the repair depot damaged. It was single-boxed surrounded by bubble-wrap. This is wholly unsuitable for a heavy item and not what I paid for. When confronted, the UPS store manager stated that the speaker had been packaged suitably. I countered that I had paid for "double-boxing". The store manager refused to accept responsibility for the damage. Terrible customer support. read more

Extremely accommodating and helpful! The manager did a specialty print job and went above and beyond to ensure it was what I wanted. Would definitely recommend this place for printing or packaging needs. read more

I called the UPS store asking questions never shipped anything. They man was helpful really polite. The customer service was excellent. It was super cheap I shipped a fishing pole and some swim baits. 10 bucks for everything they tried getting me the cheapest price on shipping. The place is quite hard to find it is by popeyes in the back. Plenty of parking. Xavier helped me out and he really helped me out was patient and super kind. Recommended UPS store read more

We went to the UPS store to get a live scan which cost more than $100 even though the average cost is around $30. When we had a problem we were told to come back with the info. 3rd trip and nothing was done. Now they want us to pay for a new scan and if it is determined over the next 30 days it was their fault we might get a refund. read more

the women that work here are always very kind and get the job done. Never any issues and hardly ever a wait. Definitely one of the more efficient locations. read more

This store charged my wife for an Amazon return that should have been free. Be aware of their business practices, they over charge for everything. read more

James and Joanne are always so helpful and efficient. They go above and beyond to provide great customer service. Today, it was simply that I misunderstood the Amazon instructions. Joanne made a label and taped up the package at no charge. Then, I was going to ship my second package via UPS, but Joanne mentioned I could send it thru USPS for $5 less. So, she handled that too. I didn't know that could even happen at a UPS store! Thank you, Joanne! read more