i've been coming to this UPS store for years and years but today I don't know if they changed owners or whatever but I'm in my late 50s. I had a huge box a microwave inside the box. I forgot to tape the top and I carried it all the way inside by myself and I asked him if he had a piece of tape and he wouldn't let me have a piece of tape. I understand that they need to make money, but all I needed was one strip of lousy tape I don't know where this world's coming to now. Sad read more

Everything went great there the people that worked there are amazing. They go over and above to help every time I've been there.

Excellent service and very professional. Went for Notarization which took a few minutes.

Nice and quick service. Polite, helpful, friendly young people working at the store. One helps the other serve customers better. What a stark contrast with the horrible service (no service!) at UPS Store on New Los Angeles Avenue! read more

I recommend highly the store on Madera Road. They're very professional and kind, and I was amazed how they remembered who I was. Especially Roy, who even knew my mailbox number! read more

This UPS store has great customer service with competent, efficient, and professional staff. They helped me package a heavy 100+ lbs return with multiple shipping labels and made sure I didn't have to lug everything back to my house after a snag with Amazon. Thank you! read more

Yes to this location. I went for the first time and not last..Speak when you first come in and just pleasant.

Mark and Kathy have always been delights, so when they left and either a new family took over or bought their establishment, I was so worried. Instead, what I found was a really friendly family-run business with a staff that acts like they want to be there and with longer hours than some of their competitors. They are efficient, thorough, and care about customers. read more

I've been a repeat customer of this particular location but tonight's experience with Abhi and Ghitika compelled me to write a review. They both juggled a non stop line while helping my family and I with a complicated and heavy shipment. They were calm and very understanding and walked us through the process to give us the best expectations for our packages. Even the rough estimate of cost was accurate! This level of genuine friendliness and composure in a packed store is honestly refreshing and a welcome service that I only wish was common in more frequented stores. Excellent job! read more

Best customer service Staff is helpful as I was shipping lot of stuff for my kids .. they helped me pack everything n gave me best price option... very reasonable Will come back again ... read more

The new owners who took over this business last month are overcharging their customers! C'mon Charging $2.00 to print out a label?!!! I WILL be definitely be taking business elsewhere!!! Save money compare and shop, this store is over charging!!!! read more

Great customer service. All services were great when I went there. They helped me pack my stuff with patience and charged a reasonable rate. I go all the way from valley to simi valley just because of their customer service. read more

Based on positive Yelp reviews, I went to this UPS store to process a return shipment while in the area for a business meeting. The gentleman who helped me was friendly, patient and welcoming - making it such an easy and pleasant transaction. Just wish I lived closer as this would be my go-to location for all shipping-related needs. Thanks for being so kind. read more

I went to do my Amazon return, the people working there were very friendly and made my return very quick. Great customer service.

I dropped off some letters in the mail and a package with UPS. I had forgotten to put stamps on the letters. They tracked me down, called me and held the letters until I came to collect them. I applaud them for going above and beyond and know they will take care with any and all business they get. Thanks again. read more

Great Service! I went in the other day and I got taken care of immediately with no complaints. Thank you so much! I will be back soon with out a doubt. read more

Will never mistake USPS with UPS - you can really tell the difference in every aspect of the service.

Roy is an excellent employee, he helped me out with shipping my package with speed and efficiency. He was also extremely friendly and welcoming. read more

Had great experience at this UPS store. Great customer service very friendly and welcoming environment. The staff is very professional, they valued my time and helped me ship my products very efficiently. Will be coming back for future shipments. Highly recommend this store. read more

This location is amazing and the staff is so wonderfull. Very friendly group of people.

My wife went there this morning to ship something to Canada and get a notary republic and they went beyond which anybody will ever do. They really took care of her. They were very fair and I would recommend them to anybody. He's owners really care about their customers. We will definitely be back because of the great service they gave us. Thanks again. You really know how to run your business. read more

Great place!!!! Fantastic service even when they are super busy! Owned by husband and wife who care about you!

We have been customers here for decades, and each of the owners have been wonderful. We have ZERO complaints, and they are always friendly, positive, courteous, and fair. We are soon moving out of state, and can only HOPE that the next UPS store staff will be as nice as Abhi and his staff here on Madera. Thanks Abhi!... read more

What a great UPS store. I came here to drop off an amazon return and I had a minor issue due to the barcode amazon provided. The owner literally took me through the steps to get the proper code and I can't appreciate that enough. Definitely one of the best ups stores I have been to. 5 star location easily and definitely earned this review. read more

Mark and Kathy run a great UPS store. They are always very kind and sweet. They provide excellent customer service, every single time! They really get to know their regular customers and box holders. I highly recommend this store. read more

The new owners implemented a full family effort for this location and are some of the nicest people you'll meet. Always coming back to this location ! read more

For some reason, this store always smell so good. The team is always welcoming and new management is doing great. Thank you team.

Helpful as can be. I really appreciate then printing my resume. I was short on options, and didn't know where to go to get my resume printed, but the staff here made it so easy read more

Great customer service and quality. Resourceful and received what I wanted. Great staff, friendly and helpful

Kathy & Mark are the best! They always greet me by name and take care of everything I need. I highly recommend this UPS Store and won't go to any other one. The service is impeccable and they always make sure you get the best shipping available. read more

My absolute favorite mailing locations out of any postal service... that's open every single day! Mark is a great guy and truly makes you feel like family every time you walk in. He's knowledgable, funny, empathetic, and always does everything in his power to save you money and ensure your packages get delivered wherever they're heading! I've never had a bad experience here and most recently was impressed with Mark and his partner's efforts to help get a package delivered to Canada. Thank you both for always smiling and going that extra mile for our community, you guys rock! read more

Came in to get ONE thing notarized. But they couldn't accommodate me because someone else needed a dozen signatures. How about let the guy with ONE thing go ahead?! I was sent on my way with a vague "there is another notary near Baja Fresh". I wasted time going there and did not find any notary. read more

Excellent customer service. Mark and Kathy run a wonderful store. They can help with most every business and personal need including packing and shipping material and other boxes. Need a birthday card, they got them. I recommend them highly. read more

If it wasn't for Hannah helping me in my time of need, I don't know what I would have done. I just needed a document printed and the owner made me email them. It wasn't showing up in their end so I sent a second time. It still wasn't showing up. After 8 minutes of standing and the owner helped everyone else, he went and stayed in the back. Didn't offer any further help to me. Hannah suggested I just print it off the PC they had available. Done..just like that. Shame on the owner for his horrible customer service skills. read more

This gentleman right here in this picture is so Awesome! So is the sweet lady he works with, I'm Always in here needing copies, sending fax's and they handle all of my important documents with all promptness! I'm no longer a resident in Simi and moved down south just south of Orange County and I'm praying the employees down there are as Awesome as these two! read more

I walked into this UPS store reluctantly for some Amazon returns. I was nervous because I hate returns, and I feel like a huge inconvenience when I go into any store for this. The gentleman that helped us, Mark, made this the most pleasant experience! He was quick, helpful, and didn't even get mad at me for packaging everything beforehand. I wasn't supposed to . He was also helping others and was very knowledgeable and pleasant as anyone I've ever encountered for customer service! read more

These guys are great. Friendly and professional. Excellent customer service. They are our "go to" for all things shopping related. We are fortunate to have them close by. read more

I like this UPS Store. The location is convenient. The employees are helpful and friendly. It doesn't get too busy. It is clean and well organized. They have a lot of services to offer besides sending out packages and you can get a post office box here with a street address and not just a P.O. Box. There is usually parking available right in front of the store. read more

The UPS Store - Listed as closed on Yelp. This UPS store is definitely open. - Shipping Centers Near Me - Simi Valley, California

We have had a business mail box for over two years . Always friendly , quick and clean. Top notch

Come here often to shop packages to loved ones who live abroad! The workers are kind and always help everyone as quick as possible!