Had my TSA pre-check by CLEAR done here today. Literally took 10 minutes. Paid ahead of time online,they do fingerprinting and was out of there in 10 minutes the attendant that did the screening with me was very efficient and I was pleased to have this done. read more

I went in with my Mum to make my Papa's memorial flyers for his funeral at the printing counter. And wow we were blown away at the service. We regret not getting her name, but the young woman behind the printer counter today around 11ish was such a kind heart. Without a word she told us she would provide us with some coupons to make the price for the brochures go down. Was patient asking what we needed and had a wonderfully calm spirit during the whole process. Later today my Mum went to pick up the finalized brochures and inside was a condolences card from her and the staples team. Made me and mom melt. We truly appreciate her attitude, kindness, and help during this time. What a wonderful employee that this location should be very proud of. read more

They need to train employees better. Rudeness can't be tolerated. I came to buy some toner and as I'm checking out I realized I don't have my business card with me so I proceed to make a transfer to my other card so I can pay and the cashier literally says to me "hey we have other people waiting" - You don't say that to a customer period, I don care how long the line is, not my fault you're the only one working the cashier.. you guys have 3 other cashier stations, you can ask another employee or your manager to come help with the line, but no, you decide it's ok to talk to a paying customer like that. This is exactly the reason why I'd rather order my ink from Amazon.. cheaper, and don't have to deal with people who don't appreciate my business. Will think twice next time I'm in a bind and need something for my office. Management, hope you read this and start training your employees on how to treat customers better. read more

I stopped by this Staples this morning to get a college rule paper. I got one before at another Staples location but I didn't know that they had 2 different paper size for the colle rule paper so I got the wrong one which was the smaller one. I been to the plaza this store is in before but never visited this Staple store until today. I found parking easily and they were not busy at all. I didn't know where the college rule papers would be so I walked around the store to check out what they have as well. I found the college rules paper where the binders were at. I checked out their computer chairs they had out, computer desk and printers as well. They seem fully stocked when I was at the store. When I went to pay at the cashier, the women working it was very friendly with me. read more

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With a line at the copy counter the employee tells my wife I have to go and do my real job. He then proceeded to walk away. Horrible customer service. read more

Customer service in the Amazon department always leaves me feeling like I'm not welcomed. I'm assuming Amazon pays them to use their people. They don't have any one person designated for the area so you can wait till they have time. So this leaves me not wanting to shop at staples. read more

Thank you Tony for always being a great big help,every time we come in! You're always so helpful and give our family great customer service and we really do appreciate you! read more

I was in the market for a new desk/computer chair, so I sought out Staples since they have such a nice selection. I instantly found the chair I wanted... one of those ergonomic chairs. I sat down, and the first chair I sat in, I knew was the one. It fit me perfectly, and I could tell my back would love me forever. I've had it a couple of weeks now, and it's STILL perfect. The cervical and lumbar regions of my back have been so much better, and I've been nearly pain free since getting this chair... whereas I was forever buying cushions and other items to augment the lack of whatever support from the other chair I had. Anyway, I'm so happy with my purchase, and there was a huge sale going on with the manufacturer, as it happens. I was really lucky all the way around. The salesgirl was very helpful, and she helped us arrange to have it assembled there because neither my husband nor I are good at that sort of thing. They did it in 1-2-3 for us. All in all, a very successful experience ! read more

General manager working on 1/2/26 in evening is horrible and rude doesn't help his employees and just sits at his computer leaving one employee behind counter on her own not helping with anything on returns to make a faster process read more

Tony in the printing department is an absolute JEM! He knows what it takes to deliver excellent customer service. His attention to detail and customer satisfaction is well beyond the norm. He has an amazing attitude and demeanor and I can't thank him enough for his service at our local Simi Valley Staples Center #0126. Thank you one million times Tony I appreciate you and your service! read more

Sam was amazing! We needed to print and laminate materials for my daughter's project. Even though Sam wasn't assigned to the printing area and the store was about to close, he still helped us. We truly appreciate his kindness and professionalism. Thank you once again, Sam! read more

I do all my shopping there for my business needs. They usually have what I need and if not, they will order it for me and ship it for free to my home. The staff there is always helpful in assisting you to find what you need in the store or to order for delivery. read more

I would love to give a higher rating because I've been happy with their stock, most clerks, and the printing service but here is where they really need to improve:: 1) if your printing service is complete, a customer shouldn't have to call to ask if they're ready - makes no sense. When called and turns out my cards were ready (and couldn't find at first because they put in wrong place), they said "we're really busy and can't call every time an order is ready". 2) you need more clerks in then printing services area as there is always a line and they're so busy 3) there is a lady that works there that I learned is the general manager who was on the speaker phone call the entire time I waited. Turns out this is what she does. So unprofessional and inconsiderate read more

Came here for homeschool supplies/set up stuff and TJ was extremely helpful with suggestions, and knew exactly where everything was. I literally just told him what I was looking for and he told me the aisle and which side it was on for each item. I appreciate help like that because getting organized for the school year is very overwhelming! Definitely took away some of the stress. Thanks TJ! read more

This Staples is outstanding when it comes to customer service at the print counter. The quality of the work is excellent and the people who work there are really nice. I just bought a printer from Costco and I am having problems setting it up. Yeah, it would be convenient to have a printer in the house, but I am reevaluating whether it is really worth the added cost when I can get a professional job at Staples. Shout out to all the nice people who work there. Being a retail employee is tough these days, but even when people are impatient these employees never let it affect how they treat the next customer. Cheers!! read more

Had made many attempts via phone & online to order a cartridge/toner for my printer. Every attempt to direct me to the right product was futile. I finally took my problem to Staples in Simi Valley and a young man (Theodore Hartman of TJ to his co-workers) took the time to explain the printer cartridges/toner cartridges and resolved my problem. He was so polite and thorough that he made me aware that kindness and time spent by TJ was I want in my life as a senior. Thanks TJ and staff at Store 126! read more

This is one of the locations to go to finalize a TSA Pre registration. I live 10 miles from this location which was the closest to me. I tried to make a reservation online but it's not necessary according to the TSA website. Arriving at 4:45, the PSA kiosk signage says available until 5:00. I waited to speak with the checkout attendant I believe was named James, who said that he doesn't do any after 4:45 because his manager has a strict policy of no overtime. I asked him that I just needed the last step, I had completed everything online, he said it would take 10 minutes for which there we were at the 10 minute mark. He said I needed an appointment for which I told him it wasn't working to book one online. He said he tried it the day earlier and it just takes awhile. Needless to say, if he really has a manager that wouldn't let him work a few minutes overtime - unbelievable! It's not everyday I am able to show my daughter a perfect example of an @sshole, today was one of them. You folks at Staples in Simi Valley location need to reevaluate your work ethic! read more

The lady that helped me get school supplies was absolutely amazing. Really above and beyond. I wish I remembered her name. Have to go back and find her. A++ experience and some great prices on back to school! read more

Be careful when coming here to print documents. Came in today to print some documents which were private personal document since their printer works better than what we have at home. Something happened to their printer and printed the first page all wrong. I asked one of the staff for help, and this lady decides to grab the paper from me and started reading it. read more

Purchased two ink cartridges for my printer for $87.93. The cashier hands me my receipt and says "there you go". I said yup there I go. Then I said, you know, I like coming into the Staples store, I could order this online, but Iike to support the local business . Staples has been closing stores like the one in Moorpark and if this one closes you won't have a job anymore, so how about letting your customers know that their business is appreciated by simply saying thank you. She said "well to each his own" . I motioned to a man behind another counter and said, is he the manager? She said we both are managers. I spoke to the second manager, and expressed exactly what I had said to the first manager . He said you are right, sir. I said, how about at your next meeting Let the staff know that saying thank you could be one way to let customers know you appreciate your business . The other manager shook her head and turned away . I guess I am just old school where a simple thank you goes a long way to keeping my business . read more

Came today to replace my favorite pen my dog chewed up. Sorry for me they didn't have it anymore. I dud get some nice roller ball pens on sale in purple though. I was asked if I needed help right when I walked in which was nice. Kim at the register was super helpful and very sweet. I hadn't been to this location in awhile, but glad I stopped in. Good selection and office chairs on sale too! read more

I recently went to staples last night to get a publication printed out. Sonny was the only one in the printing department at the time. Let me tell you right now. Sonny needs a raise. Sonny's customer service was on point not to mention they were very patient, informative, and very friendly the whole time! My publication came out way faster than I expected. The quality of the paper is amazing. I will definitely be going again in the case I need anything else printed again. Thanks once again Sonny! read more

Visited the Simi Valley Staples on Cochran a few days ago to get ink for my printer. Cost for two cartridges $87.93. After completing the transaction, I am handed the receipt with "there you go." I said: "Yup, there I go." (What's missing here?) I commented that I happen to like going into my local Staples store. The one in Moorpark closed. Staple store are closing in Southern California. I could have purchased online but I LIKE supporting my local Staples store. "How about showing a little appreciation for customer support by THANKING THEM for their business? If the store closes your job goes away." She said "To each his own, I guess." I turned toward a man behind another counter and asked her "Is he the manager?" She said: "We both are managers." I spoke to the man behind the counter repeating what I just had said to his fellow "manager". He said: "You are right, sir." I said "How about at your next store meeting let your staff know that THANKING your customers and letting the customer know their business is APPRECIATED is one way to keep them coming back. Saying "there you go" is NOT a way to say "thank you". The other female "manager" shook her head and turned away. As I walked out the male manager said: "Thank you for your business, sir." Maybe Simi will have a vacant spot where Staples USED to be. read more

The manager Jessica is very rude and does not know how to speak with customers. She was so rude! The manager above her was very helpful and sweet read more

this is my favorite place to go when I need anything printed or just advice. Even during the busy times the print department has always been amazing. I appreciate them for their professionalism and amazing customer service. And even if we're not in town I'd rather wait and come here. We use their services for homeschooling but mostly church ministry. They've done a wonderful job with printing Four church bulletins, young adult ministry song sheets and Bible study guides. They've also done excellent and helped to fix my errors. I appreciate them and give them five stars and recommend them to anyone read more

This Staples isn't the best, nor the worst. Pretty much in the middle of the pack of their stores I've visited over the years. They typically have the main items I use for work. Their displays to entice interest in new or featured items aren't especially noteworthy, which is a missed opportunity. I am a fan of the "ARC" line of refillable notebooks that is a Staples exclusive. The system offers a variety of different covers and page inserts. I use them for my work and typically need refills at least once a month, along with my favorite gel pens. Sometimes Dear Hubby will run in for me when he's doing other errands. When I go, I usually find other ways to spend money there. They have been running specials on Keurig K-Cups. If you buy 3 boxes, you get $2 off per box, which is a decent savings. We are in their club program, which offers occasional extra discounts. read more

Staples - "Stap-les" lighting malfunction. - Printing Services Near Me - Simi Valley, California

Shoutout to Shan for printing a huge last minute request for me! She was extremely helpful and accommodating. I'll be back for more printing in the future! read more

the lady who's working right now is not friendly she did my lamination uneven she did not even check it not unlike his co-worker before he did my lamination nice he did great and his very friendly read more

I love to print stuff at Staples. They helped me with a document because it was my first time here. They are really kind and helpful. I really recommend this place for printing. Their printing is cheap too. Their service is outstanding. they are friendly, and I really recommend coming here if it is your first, or last-minute printing. read more

Hire more employees. Too many customers and lines. Went elsewhere. The employees were so overwhelmed.

Worked with a very knowledgeable, & resourceful attitude & ultimately he solved our issues . Very pleased .

If you need to print wedding invitations, come here! I had a hard time finding somewhere to print my gatefold invites and Erika was AMAZING and got it done in less than 2 hours. She was so sweet and made sure it was exactly what i wanted & at a good price, highly recommend this store! read more

3 stars for carrying a very large amount of staple items for your business. Very well stocked in every aisle. From paper to pens, to printers and ink they have a great selection. Loss of 2 stars for no connection with customers. I walked passed 3 team members and no one bothered to greet or ask how they can assist. read more

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To the younger girl who helped me today, brunette hair, maybe 20s.... You are freaking awesome! Great customer service!

It's no wonder places like this are going out of business. They're run by morons. Came in to buy a couple monitor risers and saw an office chair that I liked. Decided to buy it and was told that they didn't have any in boxes, just the display model which they were unable to sell due to them needing it for online sales. Listen dummies if I'm coming into a store to buy something I'm not coming in to order it, I want to WALK OUT WITH IT. If I wanted to order it online I wouldn't need to walk in to your friggin' store! It's unfortunate that stores like these (which used to be decent) are unable to service their customers correctly and are comfortable with turning away sales when they are sorely needed. When they do go out of business (and they will) they'll just blame it on something else and not on their crappy business policies. read more

20 minutes that I'll never get back in my life wasted. Why do I even bother? Lesson to self Go online. Pick anyone. Any store. Order. Pay. Wait for order to arrive. Why is it so complicated to match your own online pricing and to honor your own 50% off tag. I'm not making this S up Ok. I have to say. Cashier= AWESOME and polite Mid manager= ok. Polite but had to go back and forth and cover with the "CEO" If she should honor 50% off. Good place for an office supply store but lesson learned. Never again (Staff were extremely polite and cordial but I think pricing decisions should not be the cause of delays to other patrons in line or embarrassing to customer trying to pay) read more

The reason I gave this Staples 4+ stars is because I use their printing service for my church needs quite a bit. Price is high but the service is good. This time Arturo is particularly helpful and I am very grateful for his help. Someone gave me a wrong quote to print some booklet, but Arturo helped me work around the products and offered me discount and match the original quote, to remedy the other person's mistake. He provides great customer service and has good knowledge!! I highly recommend his service if you are local and need to print something really quick and don't mind paying a bit more for great service!! Thanks Arturo!! read more

I enjoy going to this staple, the employees are always nice and willing to help you with any of your questions. I have never walked in and received negative vibes from anyone here. Thank you! read more

Staples is awesome. They have everything and I can go in and print when I need to and today I ordered some photographs through email and within no time they were ready. Toni was great. read more

Purchased laptop, was nice and easy, salesperson was not pushy even though I didn't purchase any extras, guess I'm just old school when warranty and software just came with almost all items, the service and associates there are awesome. read more