Cancel

Open app

Search

The UPS Store

4.2 (90 reviews)
Closed 11:00 am - 5:00 pm

Services - The UPS Store

Copymaking services

Mailbox centers

Printing

2 More Services

Scanning

Shipping centers

The UPS Store Photos

Recommended Reviews - The UPS Store

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Wrong store hours posted by the company for the UPS store at 5627 Kanan Rd in Agoura Hills, CA.

Ugh. Good place WHEN/IF they are open. Two stars because they open and close at random hours. The posted business hours on TheUPSstore.com, UPS.com, Amazon, Google, and everywhere else I've searched is Mon-Fri 8:30am - 6:30pm. Sat 9am - 5pm. But... don't arrive before 10am or after 5pm (4pm on Saturday) because chances are the store will be closed. This is nothing new for this store, I noticed the strange hours about a year ago and brought it to their attention many times. Very, very frustrating and makes you want to use other services instead of UPS.

Second package never reached Amazon even after a receipt was issued. Here's the proof!

See all

1 year ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 1
Oh no 0

1 year ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 months ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of K L.
0
366
418

10 months ago

Always super great team! I really appreciate how nice and professional this location is! I drive out of my way to support them too.

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Business owner information

Photo of Jeremy S.

Jeremy S.

Helpful 1
Thanks 0
Love this 1
Oh no 0

1 year ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 months ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Jen A.
75
52
19

10 months ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Don T.
2
69
23

2 years ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Jeremy S.

Jeremy S.

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Business owner information

Photo of Jeremy S.

Jeremy S.

Helpful 1
Thanks 0
Love this 1
Oh no 0

4 years ago

Helpful 3
Thanks 2
Love this 2
Oh no 1

2 years ago

The employees here are always nice and very quick at their job! They are always busy but always help costumers right away.

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Sarah L.
34
442
100

5 years ago

Business owner information

Photo of Jeremy S.

Jeremy S.

Helpful 2
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0
Photo of Nil M.
1
31
19

5 years ago

Business owner information

Photo of Jeremy S.

Jeremy S.

Helpful 1
Thanks 0
Love this 1
Oh no 0
Photo of Danny B.
148
49
37

5 years ago

Helpful 1
Thanks 0
Love this 2
Oh no 0

8 years ago

Helpful 4
Thanks 0
Love this 1
Oh no 0
Photo of Bruce M.
17
74
10

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Excellent staff and store is equipped to handle mailing and returns to Amazon too. One stop is all you need.

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Jeremy S.

Jeremy S.

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 2
Thanks 0
Love this 1
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Great store! Service is always friendly and efficient! Love this place for all my shipping needs and Amazon returns!

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Alex M.
348
13
3

7 years ago

Helpful 4
Thanks 0
Love this 2
Oh no 0

6 years ago

Fantastic service time and time again my preferred agoura Hills UPS store highly recommended I

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

5 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 1
Photo of Eli P.
140
12
2

7 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 1

6 years ago

Helpful 2
Thanks 0
Love this 1
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Page 1 of 3

Ask the Community - The UPS Store

Review Highlights - The UPS Store

Jeremy, the owner of the store, has always been courteous, friendly and quite helpful with all his services.

Mentioned in 22 reviews

Read more highlights

The UPS Store

The UPS Store

(159 reviews)

Very professional, got everything done quickly. Jim was very helpful. Some stores don't run as…read moresmoothly as this one, this one is great.

STORE 4296 should be REPORTED to UPS corporate…read more Unfortunately, this is one of the worst UPS Stores in Westlake VIllage or even from here to Downtown Los Angeles, and that's saying a lot because I go to many locations. The biggest issue is the owner, John. He is consistently rude and unprofessional, which clearly explains why so many reviews mention his poor customer service. I asked for his name and he flat out refused, saying, "I'm not telling you." That alone says everything. So immature. This location nickel and dimes customers. Unlike most UPS Stores, they do not tape boxes BUT instead SELL YOU TAPE. For a UPS Store, this feels cheap and unnecessary, especially when other locations tape boxes without issue. They also do not scan packages at the counter. You are told to go do it yourself at the kiosk. Yes they'll help but c'mon just scan a few boxes at the counter when the store is empty! When I placed my boxes on the counter, John removed all of them and put them on the floor, saying customers needed the counter space. The store was EMPTY, one of the slowest locations around because of the owners' terrible service... What makes this even more frustrating is that the younger employees are great. They are polite, helpful, and professional. If the owners stepped back and let the young people who understand service run the place, this store's reputation would improve instantly. Unfortunately, the two older men who run it, including John, are a problem. I now go out of my way to use other UPS locations. Better service, faster experience, a little more understanding customers should be provided tape, and no attitude.

The UPS Store - copyshops - Updated May 2026

Loading...
Loading...
Loading...