I've used Postal Annex numerous times for notary and shipping services but most recently I had an experience that warrants sharing. I got scammed by an ebay shipper, the sold a fake item and then sent a modified return label that would not scan, the tracking number didn't match the bar code, so that even though I returned the item for refund, the item never got there. According to ebay, I never sent it, because the tracking number provided by the shipper did not actually match the label, which corresponded to a label from April 2025! I would have been screwed if not for the detective like abilities of the owner, who pulled CCTV footage of my dropping the package, and UPS picking it up, She also printed the label again and had UPS scan it in front of her so see what was going on, and because of that, she was able to identify the scam and give me the ammunition needed to win my ebay case. Above and beyond service! read more

Owner Ashley personally cut down a box to fit my item and had it packaged to shop in 15 minutes. She and Yasmin were both hospitable, pleasant, and engaged in what they were doing. While there to mail the package, they mentioned they could do Passport photos too ..so, I took advantage of that service as well!! They also have some Quilling cards and small gifts and gift wrapping items. Stop in sometime... You won't be sorry!! read more

PostalAnnex - Shipping Centers Near Me - Westlake Village, California

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Had such a good experience here today with a young woman who notarized a couple documents for me. It was quick, professional and a great fun and pleasant atmosphere . I got the vibe that the two people working there actually like their jobs. Even when store being close to closing they did not make me feel rushed what so ever. I'll definitely use them again. read more

No need to Google your postal annex needs, this is thee standout outlet in Westlake. Values like friendliness, knowledge, helpfulness, tracking follow up, international shipping expertise and.. tons of the cutest gifts for everyone in the store. SHIP & SHOP HERE (unless frustration, paying more and incompetence are your thang!) read more

This is a wonderful store where people kindly greet you as you walk in. I come in often to make copies. They also sell single stamps, which I love. They have adorable greeting cards! I recommend this business! read more

Super friendly service and feels like youre walking into a family run business compared to some other local postal service type businesses in the area. Went in to get passport pictures. No appt needed... just walked in and they were able to get to us quickly and while there also picked up some greeting cards (they have a great selection of unique greeting cards). Would highly recommend this PostalAnnex location! read more

Very nice store . From the moment you go all employees smile and greet you ! Excellent customer service. . I went in for a. Notary . I was pleasantly surprised how nice the store was . Ashley the owner was very friendly . Alec was polite and very helpful . The new girl Ashley was friendly also Will go back there for all my postal needs : read more

this is the best place to get your passport photos taken., ashley was so patient and so so professional when she took my pictures for my british passport and i was so happy with the results. they are the best! great store as well filled with wonderful cards, and many other original gifts. will continue to go there in the future for other items. wilma g. read more

They're always so friendly and helpful and fast! Great spot for notary services, passport photos, shipping.

Customer service is always amazing. They are fast, friendly, and offer so many cute products!

I absolutely love this store and have never had a bad experience. Great staff and great gifts!

Great store with quick service. The owner seems to be very on top of things here and got my documents notarized very quickly and without issue. Thankful this place is close by. read more

My company depends on this PostalAnnex+ quite heavily year-round, and Heidi is our savior. Her and her team do their due diligence when it comes to mailing our packages, whether domestic or international. We know that we can count on her to keep us informed of any delays or exceptions. She is proactive and will call the carrier company if there is ever an issue. She is truly, truly appreciated. I love that the shop includes some fun, snarky home decor items. If you're in need of a funny canvas, some key covers or gifting supplies -- PostalAnnex+ has them. They also offer notary services, passport pictures, etc. It's a one-stop shop that offers more than you'd expect. This location is in the same plaza as Staples, Panera Bread, Panda Express, Fazio Cleaners and Chipotle. There's plenty of parking out front. read more

PostalAnnex - They sell so many hilarious art pieces. Love them all. - Shipping Centers Near Me - Westlake Village, California

Heidi and Yasamin are awesome. There is a reason why they have more than 4 stars. Highly recommended. You will know why they are good when you come and experience yourself. I went to the one on Canan road and was really disappointed. read more

PostalAnnex - Shipping Centers Near Me - Westlake Village, California

*Disclosure: This is NOT a paid promotion, I am LEGITIMATELY this enthused about a mailing office* I wouldn't think you could have ANY amount of fun at a 'Postal Annex' , but these people managed to make it happen! I only came in for some passport photos, but somehow we managed to get to a point where I was ASKING about switching my PO Box to this location-- THAT'S how great my experience was, they put so much genuine care into making sure I was happy with my photos/purchase. Needless to say I'm coming back for whatever reason I can, BECAUSE DID I MENTION THEY HAVE EVERYTHING?? If you're as forgetful as me at the ripe age of 32 & need a one-stop-shop for when you inevitably forget what you went outside for in the first place, THIS IS THE PLACE FOR YOU! P.S. Idk if It's just because I'm in my 30's, but i'm officially excited to go to the post office now! read more

PostalAnnex - THE COOLEST MAIL STORE ON THE BLOCK - Shipping Centers Near Me - Westlake Village, California

This place is fantastic! The employees are polite and efficient. They notarized and mailed documents very quickly for me during a busy time in their store. I'll come back! read more

Postal Annex in Westlake is the Absolute Best! Ashley and her Entire team is SO friendly and SO helpful. I have utilized All their services ~ including shipping, notary, and mail services. I am always welcomed with a smile and it really makes a difference in my day. :) read more

Heidi, Yasamin; Lynette and Kaie : THANK YOU for always being so helpful, friendly, patient and gracious!! I've been coming here for years for notary services, international mailing, stationary supplies, unique cards and gifts and as of recently, passport photos....Heidi has quite the eye by the way! I've never had a passport photo that I actually liked until now! She is a PERFECTIONIST! It's more of a headshot than passport pic! Lol! Heidi will advise you on how to mail things and save you money. My Mother, who moved to Scotland a few years ago, still asks how Heidi is doing (and Heidi remembers EVERYONES names, I'm envious as that is a true skill and gift). Thank you again to the entire team for all that you do read more

PostalAnnex - Yasamin, Kaie, Lynette and Heidi DREAM-TEAM ! - Shipping Centers Near Me - Westlake Village, California

Quick replies and excellent service! They went the extra mile too by taking the time to review and research a document we needed notarized. Highly recommend. read more

Ashley and her amazing team at Postal Annex go above and beyond in their customer service! I left my new pants in a hotel room in NYC, and the hotel would only ship them back if I sent a prepaid shipping label. Ashley created one, sent it to the hotel, emailed me a copy, and helped me through the whole process from start to finish. She even checked up on the UPS delivery a couple of times to make sure it was on track and arrived at my place. I really appreciate how much they care and their attention to detail. My family sent a gift to my cousin in Texas, and Postal Annex offered really cute packaging and Ashley even threw in some extra packing curls to make it look extra festive and special. If you have something important to do and need that extra follow-through and reliability, Postal Annex on Lindero is your go-to spot. Friendly, informative, and fast service! Highly recommend. read more

I am extremely happy with the service I received from Ashley. I needed a notary and she was able to come to my house within hours of my request. I thought her prices were very reasonable. She was pleasant, professional and efficient. I would highly recommend her for notary services. read more

Absolutely the best service in Coñejo Valley. Ashley is the new young lady owner, and she has an excellent crew to help out. They are very accommodating, they packed a large box for me, were willing to help carry to the car, made sure it was all secure. Super service with a smile! Highly recommended! read more

THE nicest owner and staff. I highly recommend using this Postal Annex for all of your shipping needs. Great service really makes a difference... even with something as mundane as dropping off a package. read more

I can't believe I haven't already reviewed this place. 5+ stars! Heidi and the crew are fantastic, conscientious, and they get the job done. At holiday time I can't picture going anywhere else to make sure packages go where they need to go. Delicate items? No problem. Notary services? They are right there when you need them. If you are looking for a mailbox place, I can't think of anywhere else I'd rather be. read more

Great service. Made it very easy to get documents notarized. The documents I needed notarized required 2 witnesses. They informed me when they would have staff on-site who could assist. When I arrived , they were all there and the process couldn't have been easier. read more

Needed to renew my passport and from the picture to help with Application and mailing, everything was top notch. Not often you find this level of customer service and people who genuinely enjoy their jobs. read more

The PostalAnnex is THE BEST!!! They are seriously the most helpful location of all time! They have helped me extensively with notarizing documents, passport renewals, and resolving issues with USPS. I can't thank Heidi (the owner) and the staff enough! It's literally the best place you could go for your shipping, notarizing, copying and printing needs! I highly recommend them to everyone!! THANK YOU HEIDI FOR ALL YOUR HELP! You have been an angel to me on many occasions. :) read more

Great service , fast and reliable! In and out no hassles will recommend! Friendly service also

These are the nicest people. We drive an extra couple of miles just to use them. Super helpful and very friendly. Some of the Postal places near us act like they're doing you a favor by helping you but not these folks! read more

I raced in here after having a few terrible experiences at the local post office. From the moment I walked in it was like walking into a breath of fresh air. The two that helped me were so kind and helpful. Went out of their way to help me select the best stamps for my invitations. As I sat in their shop and stamped all my invitations they were friendly and helpful to everyone that came in. They even helped my stamp. I will only be coming here from now on for my postal need. They are truly angels that work here! read more

The new owner, Ashley, is meticulously detailed and professional while being friendly and always smiling. The employees are also great and strive to make your experience as easy as possible. They ship with every carrier and they've helped me get the best price with the most efficient shipping available. Location is great. Parking is great. Store is always clean. Wonderful experience overall. I highly recommend them. read more

I had a complex web of legal documents that needed to get Notarized including witness signatures and Ashley and team stepped up to the plate and knocked it out of the park. Super friendly and professional. Would highly recommend!!!! read more

The nicest people work here. They literally will do anything to help. Yes, this is a short review, but there isn't more to say. A great small business run by great people. Thanks! read more

I was in need of a new passport photo and fast. Heidi took my picture, gave me the opportunity to choose between the 2 photos taken (which I really appreciated because she fixed my hair and let me touch up my makeup), and printed my photo. I was in and out within 20 minutes! Heidi and her staff are very friendly and helpful; it was so nice to interact with them from start to finish. I loved their service so much, I brought my boyfriend back to take his passport photo. Thank you Heidi!(: read more

This PostalAnnex is the absolute best! Not only is it the easiest place to ship / return items but the service is unbeatable. The team that works there is always so friendly, so helpful and so efficient. I highly recommend this place and wouldn't consider going anywhere else for shipping, printing, passport photos and so much more! read more

This Postal Annex is a true gem! I was able to quickly get an international passport photo here. This is a big deal, because there are not a lot of places you can do this outside of LA. Heidi, the owner, helped my son and me with all the requirements and was super precise in printing the right photos for us. The space itself is very clean and nice and even has cute gift ideas along with every shipping option and supply you could think of! We will be back for all of our passport needs as well as to ship internationally. They do it all! read more

This store has the SWEETEST employees! They will go above and beyond for you. I was just in there and these 2 young girls were just so kind, so patient, so professional, so AMAZING! Thank you! read more

I came desperate for help in getting passport photos per Canada's very particular specs done - and the team here did exactly that, and for a very reasonable rate! We found this Postal Annex thanks to all these amazing Yelp reviews, so I need to add to the pile and share my great appreciation for this great team who collaborates so sweetly and effectively together. Thank you for helping get these Canadian passport photos taken just right, cut just so, identified per Canada's detailed instructions, and even sent off to them! My headache and adulting list has cleared for the day and I'm so thankful. I'll be back to this truly one-stop-shop! read more

Family environment, well run business and experienced staff. Went to renew my passport - I just needed to bring the completed application form, they helped me with everything else, including passport photos. Great service! read more

First and foremost a giant Thank You to Heidi the owner and operator of Postal Annex + on Lindero Canyon next to Pieology and Fazio Cleaners. I was in a time crunch to obtain a document and get it handled expeditiously. I called around to multiple places locally and nobody either had the document or the ability to facilitate my needs in a timely fashion. I was referred to Heidi and Postal Annex + she said that she had what I needed and could get it done for me... Not only did Heidi have what I needed she went above and beyond the call of duty as it was already prepared and ready to go when I arrived at her facility.... Sensing my dilemma and what I was going through Heidi not only stepped up and did what I needed she DIDN'T CHARGE ME... She said here you go my gift to you good luck and have a great day... OMG amazing Heidi not only won me over she earned my support, admiration, respect and business FOREVER. Anytime, anything that I need done Heidi is my first call and stop. Thank you Thank you Thank you! Your the best. read more