Highly recommended. Friendly staff Even one of them helped to close my door. Very nice read more

Don't ever, ever give the your ach ​ I asked them at the store and then I contacted corporate to stop ping an unauthorized charge. They refused. It was a major headache at my bank. Was going to close my oldest account until someone at Chase finally stopped these charges. I will tell everyone I know about how much you company blows. I would give you a negative if I could you're shysters read more

Been a customer for9 years...I rent the smallest space...5 x 10 and I'm pay almost 200 a month...go somewhere where they appreciate loyal customers Extra space does not...their rate negotiation after me pay them thousands through the years was $12 off yet they advertise my space for almost half for a downstairs drive up unit...definitely taking my business where they appreciate long time customers! read more

i have had a storage unit in this complex since last summer, and it has been infested with rats. They keep saying it's been cleared, but that's not true--everything is full of rat pee and rat poop. It's horrible! I've had to throw away bags of my belongings, yet they won't move me to another unit or give me two units of comparable size. They just keep insisting that there are no more rats, despite the pictures I've taken. There are so many rats, so be warned RATS!! read more

I recently moved and needed a place to store my furniture, etc. Everyone I worked with was great! I even needed to extend my rental for a week and they worked with me on that as well. This facility was a lot cleaner than the other storage units I've seen in the past. Nobody was loitering around the facility and it seemed really secure. I can't say if this facility is cheaper than the others, but I liked the customer service for sure. read more

Selena was very helpful. Bathrooms on site! Clean and bright. Would only suggest they get the elevator fixed.

Rented a space on May 28, 2024 Dan was extremely helpful and made everything very easy for me. I'm very pleased with his service and kindness. I work with the public and as soon as I talk to him on the phone, I knew that he was committed to great service which he provided. read more

They have great customer service. The facility is kept nice and clean. They have amazing deals that fit everyone needs. read more

Extra Space Storage - This location has amazing costumer service. It's always clean and safe ! They have a lot of amazing deals . - Self Storage Near Me - Simi Valley, California

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Started at 256 for 10x15, raised to 440 in 2 years even though advertised as 271 right now. Elderly dad on an extremely tight budget had to move All of his heavy stuff across town, even though they are advertising for a much lower price right now. This should not be legal, and in my opinion is extremely predatory to raise the prices this quickly and this unreasonably in such a short period of time. My only hope is that some storage unit business will stop praying on the poor and people that already are struggling. Also, would like to mention that every single time that my dad had to get to his storage unit, he had to contend with an extremely long line of cars trying to wait in the drive-through for In-N-Out. It was almost impossible to get to the storage unit in a timely manner if you needed to grab something really quick, because of this serious inconvenience. read more

I used Extra Space Storage for roughly 2 years. I had no issues and the place is very clean and accessible. Everyone I've ever spoken to is very nice and considerate! read more

I've been storing here for years - best place in Simi Valley! The staff... Dan, Sue, Gabriel, Rachel are all very friendly and helpful. The office has everything you need to for packing and storing your stuff. I've had walk up and drive up units, depending on my needs. There are great deals if you sign up online or call ahead to ask what the best value for your money is. read more

I've only been renting here about 3 months and suddenly I get a notice in the mail that says my rent is going up by $100 per month. I was shocked by such a large increase so soon, and so I consulted with a couple neighboring renters and discovered that this is their ploy. They wait until you get settled in and then they start hitting you with frequent increases in rent. The fellow in the neighboring unit said he started out at $150 and not he's up to $850 per month (about the price of a cheap apartment). So if you're looking for storage, I definitely would recommend you find another company that is more honest and reasonable. read more

Every time I have a need to stop at my storage unit the property is clean and everyone is always very helpful. I would recommend this property everyone. read more

Very nice storage units, super clean, Dan was very helpful with and informative about units available. Very polite and professional

I Need a quick Storage unit and they offered me different options.. very helpfull and friendly staff... fast service too. read more

Extra Space Storage - Storage Unit - Self Storage Near Me - Simi Valley, California

This place was affordable or at least comparable to other storage places near by. But I am now paying $230 for a 5×10. It has almost doubled since I first started renting 2 years ago. I am not forced to loom for a new storage facility. At this point I might as well rent a three bedroom apartment for the extra room to store my things. Also the carts a no longer available, whether they've been stolen or not..I pay for them to be available to me especially at $230 for you to basically babysit my items. Anytime I have needed help Dan was definitely there to help. But unfortunately, the cost is just ridiculous. read more

Rachel C., Store Manager Assisted me in both unit searches and pricing. Rachel was able to produce prices and sizes for me to make an informed decision once I was back with the items to store. I did not feel rushed or pressured to make an immediate decision. I decided to store with Extra Space once I completed my research. Rachel was very helpful in my move in. I highly recommend this location and Rachel's managerial supervision for a seamless move. read more

Dan remembered my wife from years ago, and as usual Dan was super helpful and professional! Clean facility and great service all around. Thanks again Dan. read more

This place has great customer service and I really appreciate how reliable they are. However I'm not confident when it comes to the rates for charges. read more

We have been a customer of Extra Space on Stearns St. in Simi Valley for several years. Dan and his team have always greeted us with friendly smiles and answer any questions we may have. Today my husband met with Rachel and was so pleased with the professionalism and courtesy she showed him. The complex is alway clean and secure. read more

The people here really care, and they always do everything they can to get you within your budget and they're always on time with what they say they're gonna do. read more

From searching online, to signing contracts and moving in I truly happy with the customer service and cleanness this place is. If you need a great, safe and clean place to store your items come here. read more

I needed a short term rental as I moved between my apartment and new house. The office staff made the process extremely easy during a stressful move. If I ever need storage again in the future I will absolutely return to Extra Space! read more

Extra Space Storage - Clean location and extremely friendly and helpful staff - Self Storage Near Me - Simi Valley, California

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the staff member was knowledgeable and gave good recommendations on size of space to rent. Facility was clean.

I would not know Rachel if I saw her in the store however she is professional kind listen to every question I had and took very good care of us if I was an owner I'd love to have employees like her read more

We have been renting storage for many years off and on. ExtraSpace team was very easy to work with and the facility is very well maintained. The local team is amazing. Like every other storage company, corporate will hit you with a rate increase after a few months. Just be aware. read more

This was my first time getting a storage unit. The staff was friendly. Dan was very helpful and walked me through the process and answered all my crazy questions. It is a clean and safe facility. Thank you for the positive experience! I highly recommend this place if you need to store your stuff temporarily or for as long as you need. read more

Facility is kept clean and well maintained. Dan assisted us although out the process and I couldnt thank him enough! Definitely worth to checking them out if you're looking for a storage unit! read more

Got a great price on my storage that I only need it for a month ended up just using it for two weeks

I just called to pay my bill and the hired help (you know who you are) was rude and sarcastic! When asked to explain a foreclosure on my unit that I make payments on each month, she said she had to look into it. Nothing to look into, she just didn't have an answer because she's an idiot with a smart mouth and dumb as a box of rocks. How do you foreclosure on someone who HAS NOT missed a payment?? She then proceeded to try and talk to me sarcastically, hope she realizes she sounded pathetic. This place needs to hire intelligent individuals with Customer Service skills not some unintelligent person who acts like they're being bothered, that's why I had to tell her to shut up. She said she was a manager....wow, I guess anyone can be a manager these days. Maybe you guys can hire someone with actual managerial skills. read more

Excellent storage options. Super clean, secured with cameras, & excellent service from the Manager Dan Daniels. All of my questions & concerned were answered. Thank you Dan for the professional & polite service. A+ read more

Friendly..quick Fast and easy..easy as pick the right storage your in and out clean good access

When you get you're unit Dan the manager is very helpful asking to give him a great help review , when you end you're storage unit Dan the managers could be more professional. I won't be coming back if I ever need, another storage unit at Extra space storage at the Simi valley location. read more

The sign up process was clear, quick and efficient thanks to Dan. He explained everything thoroughly and was very pleasant to work with. This location is very clean and the building and storage space is very well kept. I would highly suggest using this company and facility for your storage needs. read more

Always a positive experience with Extra Space as I've used the Stearn's location on multiple occasions. A secure and well kept facility that has provided peace of mind. read more

This is the first time we have had the need for storing. Dan and his team were always there to answer any questions and to advise us. At one point, there was an error in our billing. One quick phone call and the error was corrected. I wish every company could operate in a timely manner just like Extra Space has. The entire team, along with Dan, run a glitch-free operation and if I ever have the need for storage again, I wouldn't hesitate to look for the nearest location of this company. read more

Firstly I'd like to start off by saying before I decided to rent a unit I checked in with yelp to see what others had to say about this facility, and I was surprised at the level of anger in some of these reviews. It had me thinking how could people be upset with the manager who's merely just in charge of renting and security? Well given the convenience of location and price I decided that I'd see for myself and went ahead and met with Ashley (who's great! Very pleasant and easy to follow and very helpful) who gave me the rundown on the whole shebang! It was very cut and dry. An easy pleasant process and straight to the point. I was out in less than twenty min and very comfortable with my decision. The facility is well guarded and maintained by Dan who is there pretty much 24/7 so I was assured that break ins aren't an occurrence here. Given the location as well, I've lived up the street for the past year and feel this is the safest town I've ever lived in. So security is good. I like knowing that the manager is on site after hours and able to interfere in the event of any funny business. As far as getting a storage unit goes the standard procedure shouldn't be one that requires the type of confrontations mentioned in previous posts. So after going there and meeting Dan myself I was glad that I didn't let some negative reviews be my own judgement and the person described in the reviews was absolutely NOT the person they say. Dan was very clean cut and professional and was happy to answer my questions and assist me, truly pleasant. Someone had wrote that he asked them about drug paraphernalia and the man doesn't look like he's done a drug in his life. So the validity of those accusations is very questionable.. most likely people with vendetta because they didn't get away with something and felt the need to slander. Don't believe everything people say on reviews, people mostly write them when they are upset. Thanks guys!!! read more

Clean, safe, and professional. Had to find a quick place to move my stuff in and had it not been for their wonderful prices id be stuck with a car full of things. We were helped immediately walking into the office and had a unit that fit our needs within ten minutes. Over all it took about 30 or so minutes to have a place to store our things. We were able to walk around the facility to pick what unit and location we wanted, and thought the entire facility it was clean and tidy. The gate and location of this facility makes me feel like my things are safe. The wonderful costumer service makes you feel welcomed. read more

I fell on hard times and was unable to pay my storage for a few months. Thankful God blessed me and put me back on top. The thing is extra storage space said I owed over a $1000 for missing my rent for 4 months when I was paying $140/month for my unit and insurance. So they told me they were going to auction off my unit and would know how much I would owe after that. Well I called less then a week after the auction and they said they could not accept payment because they had already sent my bill to collections. I would never rent a storage unit from this place. The manager Dan is rude and makes you feel guilty if your late on a payment. Their so called security guy rides around on a bike and always gives you bad looks like you're not welcomed there. I would Look for somewhere else to lease because this place is not very friendly or compassionate. God bless read more

I had a great experience with Extra Space Storage. Getting a unit was a simple on-line setup with a credit card. I have used other storage places over the years and this was the easiest and most convenient. Dan the manager was very helpful and he keeps the premises very clean and professional. The only complaint I have was the requirement for Insurance for items in the unit. read more