I have rented three storage units from ACE Storage in Simi Valley for many years, and I can…read moreconfidently say this is one of the best storage facilities in the area. 1 Safety: This facility is extremely safe. In all my years renting here, I've never seen or heard of anything suspicious or concerning. You can truly have peace of mind knowing your belongings are secure. 2 Cleanliness: Lili and the crew take great pride in maintaining the property. The facility is always spotless -- which is very important when storing valuable items. 3 Professional Staff: Lili and her team are always polite, professional, and genuinely friendly. They go out of their way to help and it's clear they appreciate every customer's business. Overall, ACE Self Storage is an excellent storage facility that checks every box -- safe, clean, and professionally managed. If you need extra storage space in Simi Valley, trust me, go to ACE Storage. You will not be disappointed! I also want to take a moment to personally thank Lili and her team for providing such a positive experience over the many years I've rented at ACE Self Storage. Lili is always friendly, attentive, and truly a pleasure to work with -- which made doing business here very enjoyable. Thank you again to the entire ACE Self Storage team!

Clean property with solid security measures in place is a good place to start. Dear Hubby and I…read moreacquired his mother's stuff / my mother's stuff, his stuff and my stuff before we ever got together, etc., etc. Though we've worked at downsizing, we haven't been as successful at it as we ought to be. Having Ace Self Storage as an option has helped us tremendously. We recently needed a temporary additional space after a water leak situation. The staff member who took care of us getting signed up for a new unit did a great job of explaining options and giving us the tour. Even though we know the property, the new space was in a different building and he took us there personally. They offer a move-in discount, which is makes for a fair value. Our goal is to reduce the need for extra storage entirely, but this may not happen while I'm still working full time.

Great place. Andrew is very helpful. This is a good location and I feel very comfortable that if I…read morehave questions or need any info someone always responds. Very accommodating Thank you!

Everybody is very helpful at Simi Valley Mini Storage. Extremely nice office staff, excellent…read morecustomer service.

I have had the pleasure of doing business with SoCal storage for close to three years. The staff is…read morefriendly, informative, and the units are all so safe and secure. I highly recommend this place for your storage needs! A huge thank you to Eddie for making my last day there with comfort and ease. Thank you to Jackie as well for your help throughout the years there. Highly recommended! Thanks again to all who assisted me!

Bobby helped me get the exact unit and price I wanted 5 stars I Highly recommend this facilityread more

This is a HUGE shout out to Sherry at the Simi Valley US Storage Center. I've had a Unit there for…read moreyears, and Sherry has been AMAZING to work with! She's always very personable and kind. And, she always takes great care of me and my requests! I highly recommend US Storage Center Simi Valley for the best pricing, and super well kept Units for all your storage needs!! Mahalo Sherry & Victor!!

Watch out this storage company has great move in rate then after you move in they change your rates…read morejack up the pricing I was only there a few months always made my payment on time then they increased my storage unit over 40.00 dollar increase a month now i have to move again because they bate and switched my payment I can not afford the increase amount they said nothing about raising my payment when I moved in a few months ago this is horrible I would have went to another storage unit closer to my area that would not not change my rate within the first year of renting had they been upfront instead of shady now I'm just SOL I guess I would never recommend this Storage ever

Highly recommended. Friendly staff Even one of them helped…read moreto close my door. Very nice

Don't ever, ever give the your ach ​…read moreI asked them at the store and then I contacted corporate to stop ping an unauthorized charge. They refused. It was a major headache at my bank. Was going to close my oldest account until someone at Chase finally stopped these charges. I will tell everyone I know about how much you company blows. I would give you a negative if I could you're shysters

If you're looking for a great space to store your things, this is it. The guys there are amazing…read moreand so helpful! Rich, is the most incredible guy in so many way. He does what he can to help out. You won't be disappointed!

As I prepare to leave/vacate our storage unit at West Simi Lock-Up, I want to give praise Richard,…read morethe onsite manager. Richard has always been there to answer any questions and has done an exemplary job at the facility. It's always clean and in perfect running order. If you'd choose this facility you'll be happy with your choice.

They want to surprise the customers by raising the rates constantly. But they're still good.read more

Very friendly staff and facilities are always as clean as possible. They take security seriously…read moreand restrooms is always clean.

After being a customer for 11 years and always paying on time. When I went to move out of the unit…read morewhich I paid on the first and was moved out by the fifth they would not return the months payment or even prorate The month. Not good customer service on their part on that!!

If I could give these guys 10 stars I would. I mean it's a storage unit, they're all the same and…read morethis one meets expectations as far as the faculties go but MAN are these guys so nice and friendly. They've helped us multiple times in a variety of ways, with enthusiasm. Their customer service is top notch. I've never encountered such friendly and kind staff at any storage place I've ever rented from. These guys are the best!!!

Clean and easy to access, manager is nice and keeps a tight ship, nices in simi for sure.read more

its clean and well managed, team are friendly and always ready to help. App is a great additionread more

The only reason I will use this company in the future is because of the customer service Colin gave…read moreme. Colin went out of his way to help me calling managers and district managers because I had not so pleasant of an experience with public storage. All I'll say is that one dollar move-in has a few hidden fees so watch out for that....

Move in date was today. No manager onsite so was Unable to confirm reservation and buy lock. Left…read moremessage for manager. No return call. Unit floor saturated from water dripping from ceiling. Could not move in. App chat was AI. Couldn't get live agent. Tried 800 number. After several loops of automation on the phone, finally talked live person. At this point I wanted a refund and cancel rental. Per the live agent, contract was cancelled And I would not be given a full refund although service paid for was never received. Asked to speak with a supervisor and call was transferred back to the initial automation loop. Had to notify my credit card to dispute charge due to services not rendered. Public storage no longer has real live management to speak to for resolving issues.