I have rented three storage units from ACE Storage in Simi Valley for many years, and I can…read moreconfidently say this is one of the best storage facilities in the area. 1 Safety: This facility is extremely safe. In all my years renting here, I've never seen or heard of anything suspicious or concerning. You can truly have peace of mind knowing your belongings are secure. 2 Cleanliness: Lili and the crew take great pride in maintaining the property. The facility is always spotless -- which is very important when storing valuable items. 3 Professional Staff: Lili and her team are always polite, professional, and genuinely friendly. They go out of their way to help and it's clear they appreciate every customer's business. Overall, ACE Self Storage is an excellent storage facility that checks every box -- safe, clean, and professionally managed. If you need extra storage space in Simi Valley, trust me, go to ACE Storage. You will not be disappointed! I also want to take a moment to personally thank Lili and her team for providing such a positive experience over the many years I've rented at ACE Self Storage. Lili is always friendly, attentive, and truly a pleasure to work with -- which made doing business here very enjoyable. Thank you again to the entire ACE Self Storage team!

Clean property with solid security measures in place is a good place to start. Dear Hubby and I…read moreacquired his mother's stuff / my mother's stuff, his stuff and my stuff before we ever got together, etc., etc. Though we've worked at downsizing, we haven't been as successful at it as we ought to be. Having Ace Self Storage as an option has helped us tremendously. We recently needed a temporary additional space after a water leak situation. The staff member who took care of us getting signed up for a new unit did a great job of explaining options and giving us the tour. Even though we know the property, the new space was in a different building and he took us there personally. They offer a move-in discount, which is makes for a fair value. Our goal is to reduce the need for extra storage entirely, but this may not happen while I'm still working full time.

Bobby helped me get the exact unit and price I wanted 5 stars I Highly recommend this facilityread more

I had a unit here for several years, just moved out to get a place closer to my house. Everything…read morewas great, staff was always responsive and helpful. Never had any security issues, and I was always able to find a cart to move stuff, and also gate was always open according to the posted hours. I would recommend SoCal Self Storage.

Move in date was today. No manager onsite so was Unable to confirm reservation and buy lock. Left…read moremessage for manager. No return call. Unit floor saturated from water dripping from ceiling. Could not move in. App chat was AI. Couldn't get live agent. Tried 800 number. After several loops of automation on the phone, finally talked live person. At this point I wanted a refund and cancel rental. Per the live agent, contract was cancelled And I would not be given a full refund although service paid for was never received. Asked to speak with a supervisor and call was transferred back to the initial automation loop. Had to notify my credit card to dispute charge due to services not rendered. Public storage no longer has real live management to speak to for resolving issues.

HORRIBLE. My unit was robbed Insurance they sell was no good. Someone made a key to BOTH LOCKS…read moreand took what they wanted. No forced entry so no insurance!! This is an inside job. Do NOT USE THEM

If you're looking for a great space to store your things, this is it. The guys there are amazing…read moreand so helpful! Rich, is the most incredible guy in so many way. He does what he can to help out. You won't be disappointed!

As I prepare to leave/vacate our storage unit at West Simi Lock-Up, I want to give praise Richard,…read morethe onsite manager. Richard has always been there to answer any questions and has done an exemplary job at the facility. It's always clean and in perfect running order. If you'd choose this facility you'll be happy with your choice.

Everybody is very helpful at Simi Valley Mini Storage. Extremely nice office staff, excellent…read morecustomer service.

Great storage company and great customer service. We have used them for years and have never had…read moreany issues. I highly recommend.

We were very fortunate to store our motorhome for 15 yrs at the All Valley/Outrig facility. Melissa…read morein the front office is amazing and always ready to help with your needs. The storage yard is gated, paved, very clean and easy to maneuver for larger rigs. Having access to our rig daily was a plus.

After shopping around at several facilities, we chose All Valley and couldn't be happier!…read more GREAT LAYOUT with wide lanes and turning areas, making it easier to maneuver longer vehicles and trailers. Gated, paved, clean, well lit and secure. We like that daily access stops at 8:30 pm to keep better control over what happens overnight. FULL SERVICE. They have propane, waste dump, fire wood and ice. They can also help with covering/uncovering your RV, washing, interior cleaning, minor repairs and accessory install and more (fees posted on site). Very convenient! Family owned and operated. You can tell there is pride of ownership here. Melissa is terrific!

Robert was great and gave us friendly service! Very helpful with downsizing and gave great…read morediscounts!

worst place prices went up Brenda very rude and should not be a district manger unprofessional…read moreand very disrespect

We stored my daughter's college dorm items here over the weekend. We had an excellent experience…read morethe clerk who worked Saturday at 1pm. From tour to check out, the service was a quick and a smooth process. We used a discount code from online, with no issues. We appreciate your kindness and willingness to help us.

After having my car stored here for 5 plus years this office called me to tell me I need to move my…read morevehicle so they have to repave, when 3 years ago they did the same thing, needing to "repave", basically forcing my hand to move my vehicle and I have no other place to put it, I move my car to be polite. They charge me the full months rent @ $308 for one day, moved car on the 2nd and refused to give me any type of compensation after giving them close to 20k in in storage fees. Absolutely absurd. Thanks for the great memories. I'll never use this facility again.

I went in there to ask a few questions about the unit that I rent as far as getting a larger…read morestorage unit. Heidi and Steve were wonderful to work with. Very professional! Steve happily showed me a few of the different units available and I ended up changing to a larger unit. I couldn't be happier with the customer service There!

The management of this place is absolutely terrible and unhelpful when issues arise. Don't trust…read moreanyone here or from the company even a little bit. Initially, everything seemed great. The security was decent, there was plenty of space, and the temperature was controlled to a comfortable level. It was worth the slight premium. It was a bit annoying that access wasn't 24/7 considering how much we paid, but I could overlook that. Then, prices started increasing every few months. I understand that the entire industry does this, but it seemed excessive. Then, they began construction on the second floor. The noise, dust, and inconvenience were bothersome, and there was no compensation. Thankfully, I wasn't forced to move on my own dime like others. One day, I came to start unpacking and noticed a section of our belongings that had water damage. Initially, I thought it was caused by a leaking pipe, but upon closer inspection, water was flowing down from the second floor, rolling along the I beams and dripping onto our stuff for who knows how long and how much. It seems to be the same issue as this review: https://maps.app.goo.gl/ShTjDuewUGoj2wad9?g_st=ic. All attempts to resolve the issue ended with the company stating that since I didn't use their insurance, they couldn't offer any compensation, replacement, or rental refund. This seems unreasonable and goes beyond the terms of the contract that absolves them from liability. Either the roof, second floor, or both were not properly constructed, allowing water to flow along the I beams. You can see rusted water drop marks on multiple I beams. These beams are completely exposed and there's nothing installed to protect the storage units from water or debris from the second floor. Since they were aware of the issue from the review I mentioned earlier and didn't take any action, it appears to be gross negligence. I also highly doubt that they would even consider addressing the real issue and refunding partial rent if we had their insurance. Regardless of whether we have insurance or not, the website guaranteed dryness and a storage satisfaction guarantee. If you decide to stay here, make it a short stay, cover your belongings completely, and request a different unit if you have any beams or pipes above your unit. And pray that nothing else goes wrong.

So Far ...So Good My Experience with this Location has been Great! The manager made my renting…read moreexperience Good very helpful and so flexible They have carts to help with your personal moving and very easy to use Elevators They offer a $1 for the first month to start and no 30 day notice required. I'm happy that I found them on Yelp

Went in window shopping for a storage unit, Nora was amazing, she was able to assist me in what…read moreunits were available, broke down the pricing which was a big one for me, she was very helpful as well with the elevator, at first it wasn't responding, then she was able to trouble shoot the issue and was able to fix it for me. To me this review is a 5 star. But had to take a star off because you get what you pay for! Storage unit itself is great, but the building needs a remodel. Walls, lighting, floors just needs a whole deep clean and paint job. Hopefully the owner can consider refurbishing this storage unit.