Ordered online and ate the food at home. Food was good, burgers a little small compare to other burger chains that I frequent. I would go to the one at Spectrum every once in a while but not a fan of the mall crowd. I may eat here more often now that it's at the marketplace. read more

This one hurts. Have been there 2x and each time was underwhelming Will start but saying I LOVE shake shack and hit the on at UTC in San Diego and can't wait to go back every time we go to SD. Was so excited a shake shack was opening up close to our home. Tried it with a friend first and something was off. Burger just didn't taste as good as SD. Went back a few months later with my wife and she and I both said the same. It's missing something. Not nearly as good as other The service is very good but not sure what they are doing but burgers and ok at best here. They are almost orgasmic at UTC so will just hit that store and drive past this one. Sucks as was very excited about this. read more

This locations service it top notch. The food is always great, regardless of the location but to receive the service that they give here makes it that much better. When you walk in, you get a smile and a warm hello greeting from all the employees. I placed an online order and it put my order in the queue for a later time. The manger kindly pushed my order up so that I could get it quicker. Everyone seemed to take pride in their role and took care of the place like it was their home. It's so rare to see this now a days, so it's pleasantly refreshing when you do. Great job shake shack team! read more

if you like deep fried food this is the place for you. Just a suggestion though when burgers or fries are ready maybe dispatch them right away instead of waiting for the shake or any cold drinks to maintain the food temp. also appreciate the staff who was cleaning at the dining area but maybe next time sanitize hands and change gloves before going back to the counter area and help with the order dispatch. read more

Shake Shack Tustin Market Place - Ice Cream & Frozen Yogurt Near Me - Irvine, California

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Nice burgers & fries to get. Chill place to sit down. Friendly employees here to order from. Fast yet effective service. read more

Shake Shack Tustin Market Place - Ice Cream & Frozen Yogurt Near Me - Irvine, California

The Shake Shack French Onion Soup Burger has the flavors of French onion soup, with a mix of caramelized and crispy onions, melted Gruyère cheese, and a garlic parmesan aioli. It's sweet and savory, with a juicy patty and well-balanced flavors. read more

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This is our 3rd time to this specific location. Every time we go there we all say "this is the last time" This wasn't a one time thing, it's all 3 of my visits had the same quality issue Burgers given to us destroyed. What I mean by destroyed? The top and bottom bun are completely off of each other, the meat hanging out of the bun, the veggies are all over the place. The burgers are never put together. You'll have to reconstruct the burgers yourself again to be able to eat it Literally one of the burgers looked like a ball This is definitely the last time we'll go there In N Out down the street much better option and never disappoints and we never encounter these quality issues Good luck read more

This Shake shack location serves a chicken sandwich that is 1/3 the size of normal (also about 1/3 of the advertised.... photo on wall/order screen. Upon my inquiry, the manager said "that's the size it's supposed to be" and that the expectation should not be a more normal sized chicken sandwich portion. If I'm being critical, it's disgracefully false advertising. If I'm being generous, it's just a terrible value. Know going in that your $12 sandwich is 1/2 to 1/3. The size of say Chick-fil-A. It's more like a kebab. Shake Shack: save your copy and paste response (which, apparently is the level of service Shake Shack strives to provide). It's wild that you're sending customers on an errand to get their review to the appropriate party. read more

So excited when this location opened! Great burgers, good fries, good shakes -- although the smores shake didn't taste like a smore. Service was great! Staff is super friendly and helpful. Vibe is nice, but it's new so it's busy. read more

Went in on Thursday around 6:45pm. Wasn't busy, there was no one ordering as the kiosks infront of me. However my food did take 20 minutes to come out(I only got a bacon cheeseburger and a shake). I understand it's a popular place but togo orders weren't busy. Also if you're charging $12+ for a single bacon cheeseburger, that bacon better be crispy and done. No one wants fatty/uncooked bacon on an expensive burger. I think shake shack has better burgers than other places in the area but cook the bacon it's not that hard. read more

Shake Shack Tustin Market Place - Uncooked/fatty bacon cheeseburger - Ice Cream & Frozen Yogurt Near Me - Irvine, California

French fries were frozen and reheated. Burger was OK. Poor value; over 20 bucks for hamburger fries and a soda. read more

Heads-Up for Shake Shack Fans Visiting the Tustin Marketplace Location- As of today, this Shake Shack location is missing in action when it comes to two fan-favorite items: the Summer BBQ Burger and the Dubai Chocolate Shake. If you came here dreaming of smoky flavors or cracking into that viral chocolate shell prepare for disappointment as they simply do not carry them on their menu!! Now, let's talk logistics. This location is tiny. Like, blink-and-you'll-miss-it tiny. And yet, it's smack in the middle of the Tustin Marketplace, one of the busiest shopping centers around. Whoever thought it was a good idea to squeeze Shake Shack into half the space of the old Macaroni Grill, while sharing walls with Corner Bakery, clearly underestimated the appetite of Southern California burger lovers. In short: great brand, great food (usually), but this particular spot? Not living up to the Shake Shack hype. Bring your patience, and maybe a backup meal plan. read more

Financially it just doesn't make sense! Don't get me wrong the burgers and chicken sandwiches are good (fries are eh). I came with my sone; 2 basics cheeseburgers, 2 fries (one regular and and cheese/bacon), and 2 shakes... total $52!! Only employee interaction was a young woman who dropped off the food at the table. Didn't seem like she liked her job much Next day went to in & out; 5 burgers, 4 fries, 4 shakes... $49 Employees were super friendly, even brought things to the table and even threw away out trash read more

Well I placed an order at the kiosk added a tip. Got the table number. It said it would text me when the order was ready. Didn't happen after a while i went up to the counter and there was my order. I have no idea how long it was sitting there. Not sure what the tip was for. McDonald's had better service. read more

They were busy when we visited so our food took a long time to be prepared. But staff were nice and the food tasted okay. A bit over priced... not worth going back. Dining room is small. They need to put more sun shade outside for patio seating. Anyway, burgers were fine, korean chicken wings were just ok. Overall, just ok. read more

There was sand in my chicken sandwich. There was a larger piece of sand (basically a rock) and I almost chipped my tooth. I ordered ahead on the app but the food came out 15 minutes after the expected time. My milkshake was half all melted because of they pre prepared the milkshake before the food. The 2 person meal is $40. The ambiance inside seems nice but as I had to wait 15 minutes over for the in store pickup, it felt very awkward waiting for my food as there's not many places to stand to wait. The fries are fire though. read more

Shake Shack Tustin Market Place - Sand/rock in my Chicken Shack. Almost broke my tooth. - Ice Cream & Frozen Yogurt Near Me - Irvine, California

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What a nice spot, the space inside is a bit small no manny tables but it u wait u find some available specially on busy hrs, the team here is fantastic they try their best for u to enjoy ur meal, burgers and the food is great, best shake spot so far!!! read more

When we got here, the line was really long but moved fast thanks to the amazing staff members. The Avocado Bacon Burger and OC Dreamsicle Shake were absolutely delicious and worth the wait, however I just wish the burgers were bigger here. They have a really big seating area, especially out on the patio which is something the Spectrum location doesn't have. Other than that, everything met expectations. read more

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Totally raw. They need to learn how to cook burgers at this location. We ordered 2 other burgers, turned out just as raw. Would give zero stars if I could! read more

Shake Shack Tustin Market Place - Cheeseburger - Ice Cream & Frozen Yogurt Near Me - Irvine, California

It's times like these where I wish I could add half stars. I feel like 3 is too low, but 4 is too high. The food is good, about what you would expect from shake shack. The meat is juicy, and the combination of different flavors from the ingredients are great. But, I can't help but feel that the one in Irvine Spectrum is better than this one. The service here is spectacular. They only recently opened though, so they might be trying to get good first impressions. Regardless, I was met with multiple employees trying to help me when I asked, and they even let me redo my order after it was out on the app so I could use some rewards points. Ambience wise, it's not that great. It's loud, and pretty crowded. The tables were dirty from the immediately prior group, so we had to clean it. read more

Got the saddest looking stale onion rings priced similarly to their burgers. Stick with their burgers but their sides is robbery. Thought you guys were the next up and comer but not with this. read more

Shake Shack Tustin Market Place - Onion rings - Ice Cream & Frozen Yogurt Near Me - Irvine, California

Do yourself a favor and just order shakes. To be fair the fries and chicken nuggets were pretty good. The hamburger was awful, tasteless and flat, the grilled cheese was awful, burnt and about half the size of a typical grilled cheese. Yes I responded to the text asking for feedback and no we won't be back. read more

I've never done a review but my burger was so bad I had to leave a review, the patty was so burnt, it literally was flat and shiny at the bottom, it wasn't even meat it was just char, also they didn't even refund me (thats my throw up in the background) read more

Shake Shack Tustin Market Place - Ice Cream & Frozen Yogurt Near Me - Irvine, California

The banana pudding shake was amazing!! Best shake I have ever had for sure!! The burger was good.

After such a great experience today, I had to write this review.. I love Shake shack and I've been to multiple locations, but this one by far has been the best one not just because of the food but because of the service. I usually go to the Shake shack in spectrum where it's such a hustle and bustle that you never get to see what I got to see you today from Kay the manager. I was very impressed with her skills to wear multiple hats. As I sat here and ate my delicious meal, I watched her greet people, assist customers, assist in the back, bus tables and check on customers throughout the restaurant all with a smile on her face. As a business owner, I know what it takes to be a good manager and or owner, and I absolutely seen that in her today. unfortunately, in this day and age it has become more and more rare to see, which is why I had to write this review. Well done Kay & the Jamboree team! read more

I don't mind paying premium prices if the food earns it. At Shake Shack, the only premium thing is the price. My wife and I were stunned that we paid so much for what turned out to be the worst hamburger and onion rings/fries we can remember having. For a place charging like this, the food should be exceptional. This place wasn't even close to average. read more

Had the big shack, burger, inhaled it had them make it with no salt no pickles no onions with extra tomato phenomenal. The shack sauce is unbelievable was so hungry. Didn't even take pictures of it. The beef they use is just phenomenal. Can taste the quality and the fact that it's ground in the house. read more

So the food is good, but extremely expensive. It's basically 25 dollar a person for a burger, fries and a drink. But honestly, that's all fast food now so we wont fault them. My review is because it's hotter than hell out and they have no shaded area. They only have 3 umbrellas for the entire outside and hardly any seats inside. Also one of the 3 umbrellas came unhinged and almost hit a customer. They didn't even offer the customer a gift card or something and the pointy side of the umbrella was centimeters away from the customers face. You just dodged a big ass lawsuit and you can't even give the customer a free shake or something? I felt bad for the guy. Just go to in n out across the street- pay half the price and there is way more seating in ac and umbrelllas outside. Sorry shake shack! Just being honest read more

The staff / manager (Annabelle I believe) was amazing ! Super helpful and very friendly:) ! Food was made fresh ! read more

Shake Shack tends to be hit or miss. Too often, the burgers are overly greasy, which takes away from the flavor. My main issue is the value. A simple order of one cheeseburger, fries, and a small drink comes out to about $22. That's closer to casual sit-down restaurant pricing, not fast food. The portion sizes also don't justify the cost. On top of that, the wait time is unusually long, even when there are only a handful of customers in the restaurant. For what you get, it just doesn't feel worth it. read more

The wait was long. The shakes were watery/melted and the burgers were average at best.

The food was super fresh and delicious. I got a chicken bacon avocado burger and smoky shack (with added lettuce, tomato, and onion). Plus fries and a mango passion lemonade. The staff were all pleasant and friendly. Plenty of parking available on the weekdays. Indoor and outdoor seating. Would definitely be back! read more

Cold and undercooked patty. Never ordering again. I hope you run out of customers for this read more

Shake Shack Tustin Market Place - Gross burger - Ice Cream & Frozen Yogurt Near Me - Irvine, California

The prices here are noticeably cheaper than the other location at Spectrum which is great. Unfortunately, you get what you pay for. The food wasn't as good as the other location, the tables were dirty, and we had to wait a really long time for the food to come out despite not many other people being there. read more

Really not impressed. I've come to this location twice and the service is really below par. Trying to give me milkshakes that were sitting around a long time. When I asked for a fresh one, I was met with attitude and an eye roll. If I'm overpaying for a milkshake, I would at least like a decent one. read more

While it's not inedible, there were so many things that were wrong that the best I can give is two stars. The burgers were haphazardly thrown together, and falling apart before we took them out of the bag. On my burger I asked for pickles. I got one pickle. Singular. Not pickles, plural that I asked for. The single slice of tomato was the same size as the single pickle. My wife's burger that she requested well done, was pink in the middle. We got their garlic parmesan fries, which comes with garlic aioli. The garlic aioli was separated so it was just a gross mess of oil. The fries themselves were decent, except that some were slightly overcooked, and some were slightly undercooked. Not sure how they managed to achieve both at the same time. Finally, the shakes were so liquidy they were like soup. I definitely recommend against the shakes at shake shack. read more

This was our third time ordering from this establishment. First time was good. The second time I couldn't believe they messed up the order forgetting ingredients we had paid extra for. Quality didn't seem as stellar as first time. We tried a third time because we had gift cards. Ordered our meal through the app. The time that was estimated by the app was off significantly from our real wait. My wife waited almost 30 minutes. The burgers were overcooked and the milkshake was watery from sitting in a freezer. I am so disappointed. I really wanted an enjoyable experience read more

Pretty atrocious that there's a national deal "SUMMER" happening for the BBQ burgers and when I asked a Shack team member about the deal no more than 2 days after the deal started, they said "it's almost the end of summer so we probably don't have it" brushing me off entirely. How does a newly opened store not have a burger that has been advertised to me multiple times on Instagram?? And no new store opening deals?? And the staff hired were doing an awful job of keeping the place clean and functional; ketchup area was a mess, napkins all over the ground, tables did not look particularly clean. Irvine spectrum location and Costa Mesa locations are 100x better managed. Too bad this Tustin location is 2 minutes from my house and I won't be going back and will recommend against going to this location to all my friends. read more

To-Go process is broken. There is a person who prepares the food and places the order on the counter. Then you have to wait for the floor person to look at the bag and call your name. They are typically doing other stuff, like emptying the trash, loading ketchup, or other things. So your order sits there 5 ft away, while you wait even longer for someone to just look at your name on the receipt. Just have the person who puts the order on the counter call your name right then. The long line at In-N-Out is faster from order to service. And the service is supreme and half the cost. read more

Good burgers! The Shack Stack with the portobello mushroom is a standout. My only minor complaint is the pricing--meals can add up quickly compared to other fast food burger spots. read more