This might be my first review in which I keep going back and forth on the rating. Let's start with the service, which is the reason I keep going back and forth on the rating. Though they seemed pretty well staffed for a Friday afternoon, NOT ONE single employee made any contact with us. We walked in placed our order on the monitors and came back to pick our order up. We did all of this without exchanging one word with anyone working there. Essentially ZERO customer service, which was disappointing since we always experience great service at other locations. The food did not disappoint one bit. Which I was doubtful it would live up to other locations based on the lack of service we experienced. Everything was ready in a reasonable time and our order was correct. read more

Shake Shack - ShackBurger - Burgers Near Me - Carlsbad, California

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Service was okay. Manager wanted us to use the machine because he didn't want to use the register. Hesitantly, he took our order at the register. Food was okay. Eating area didn't feel like anyone cleaned it in over an hour. No paper towels in gender neutral bathroom. read more

Shake Shack - Burgers Near Me - Carlsbad, California

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3.5 a location closer to where we live. It's the same fanfare - good quality food but a bit pricey for what it is. Food: 1) Smokeshack double - 3.5 / 5. The meat has a nice crisp char, but lacked seasoning. Chopped cherry peppers and bacon don't have much flavor. The beef juices kinda ooze into the bun and make it soggy. 2) Shack Burger double - 4/5. Same issues as the smokeshack - overall lacked seasoning and the burger juices kinda sog up the bun. 3) cheese fries - 3/5. Cheese is bland - it lacks any real cheese flavor. Crinkle cut fries are nice and crispy and were seasoned well. Inside: Nice, but small. It's new so obviously gets points for the inside being well kept. The outside area is nice too, with more seating, though no heaters if it's chilly outside. What's nice about outside is it's next to a salad place so you could probably dine at both no prob if someone doesn't want shake shack. read more

Shake Shack - SmokeShack ShackBurger Cheese Fries - Burgers Near Me - Carlsbad, California

First, I never leave negative reviews. However, this is an exception. My husband and I visited this Shake Shack location today. The customer service was unacceptable! My husband has, never eaten here before and had a few questions regarding the menu. We were Not greeted at all, not even with (at the very least ) a smile something! Not once did anyone even acknowledge that my husband and I were standing at the register/counter. It made us think twice about even spending our money at this establishment. We reluctantly ordered our food. The food was great! It is just unfortunate that our experience at this particular Shake Shack was not a good one. We will not be going back and would Not recommend this location to friends or family. read more

It's been a while Shake Shack and you've let me down. The fries came out lukewarm, the cheeseburger had flavor but a reminder would have been nice that it comes with no toppings! I'll stick with the much cheaper and flavorful option, In N Out. You could definitely step things up in Carlsbad. There's a lot of competition out there. read more

Delicious but way over priced lol we got two regular cheeseburgers and one regular fries, one cheese fries. Nothing else and it was over $30 Burgers are tiny. read more

Food was great! Service was awesome too! Adriana helped me and she was awesome! Definitely will be returning here ! read more

When I went to place my order the price doubles due to $20+ worth of hidden fees. What a joke.

The burgers here are delicious, so good in fact that it is in the number 5 spot for my top 5 burgers. Service was fast, you can use a kiosk or order with a person. Ambiance was loud, because it was rush hour. read more

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I like me a good shake shack once in a while. This is where I've discovered a super yummy Louisiana style hot sauce. It makes French fries dance in my mouth before they go warm up my tummy. They have an event once or so a year where they bring their spicy burger. You can smell it from outside the shop. If you've never tried it (and if they still do it) go ask when is the next sound and go eat that spicy burger. I liked it. It's got a nice kick to it. I've always been lucky with the staff, when they are busy I try to get easy on them, the restaurant industry is such a hard working one. They got a nice menu and you can order on their computer so it's pretty helpful when it's crowded. read more

Hadn't been here for a while, but gave it another shot out of boredom with going to same places. I just don't get this place. It's an overpriced very simple burger. They aren't great, but they aren't terrible. Is just an "ok" burger. Got the smoke shack and regular shack burger. Burgers are small. Flavor is ok. Again, very average read more

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They have great food and more importantly they have a chocolate malt. No one has malts anymore.

I haven't eaten at Shake Shack since I went to NY over a decade ago! If I crave a burger, we usually make em at home or go to In N Out. I am surpised at how Shake Shack blew up and is literally everywhere - even the Philippines! We came to this location and ordered on the tablets - you can customize them and make each order exactly what you want and note your sauces. This location in in some fancy plaza I've never stopped in near La Costa. I was ready for the "sticker shock" for lunch! The portion was fine for me and filled me up, but my husband didn't like the so-so fries and messy burger. We grabbed so many napkins and it was good we were seated near the restrooms and could wash our hands. The regular lemonade tasted good, but the lemondae/tea with caffeine tasted a bit sour. At the end of the day, Shake shack has a good selection of items including burgers and chicken sandos. The fries could have been hotter, and the burgers could have been prepared so everything didn't fall out upon your first bite. You don't really get "customer service" so I don't buy into the hype or pricing. I have had better burgers at Hopdaddy or even Yard House! It was nice to check out this new plaza though there is a cafe and a butcher shop nearby. Head's up on a dessert BONUS - Jeni's ice cream is next door. read more

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I had heard a Shake Shack opened up in Carlsbad. And then I saw the crossover promotion Hot Ones and Shake Shack are doing for a Hot Ones Burger, Chicken Sandwich and Cheese Fries and I decided it was time to check the place out. Do NOT FORGET you can get packets of "The Last Dab" hot sauce for extra kick. I forgot and was kicking myself instead. I will say, I should have taken the receipt and checked it out because I was a little surprised my bill came to just under $40 for a single bacon cheeseburger (the hot ones one), the spicy chicken sandwich, bacon cheese fries (spicy), one strawberry lemonade, and one apple cider doughnut shake/custard thing. My husband and I split this since I wanted to try a bunch of things. Still, this boils down to 2 sandwiches, 1 fry, 1 drink, 1 dessert for $40, including tax and tip. A little pricy for fast casual but not awful I guess? The manager was talking to people in line as we passed through on our way out. Super personable and friendly. The food: Spicy Bacon Cheese Burger - this was great, I'll definitely get the burgers here again and will try some of their regular menu offerings. The Hot Ones crossover is basically just adding a spicy burger sauce (it was good though). A little greasy, but not overly so, just how a good burger should be. Heat level - 5/10. A little heat, but nothing overwhelming. Spicy Chicken Sandwich - ok, the chicken was cooked well but it was an odd size for the sandwich - the buns aren't huge and it was a thick piece of chicken that only covered half the bun. The breading had some nice spice to it making this a little spicier than the burger, but all in all I preferred the burger. Heat 6/10. Spicy Bacon Cheese Fries - these are a little over the top. I prefer melted cheese over cheese sauce (which is what this uses). The fries themselves are well-fried crinkle cut, nice fries. There's Aleppo pepper sprinkled on and a spicy dipping sauce (maybe just the spicy burger sauce coming around again). Heat - 5/10, more if you use a ton of sauce, but it gets overwhelming with the cheese and sauce. Strawberry Lemonade - very nice! Love a house made lemonade. This was on the sweet side. Served with a TON of ice, more ice than lemonade which was a bummer. Not sure if refills are offered, I should have asked but they got busy. If no refills I might just get a fountain drink instead unless I REALLY wanted lemonade. My husband loves strawberry lemonade though so we had to try this. Apple Cider Doughnut Custard/Shake - they have a lot of different shakes/custards. The very sweet girl helping us at the counter said the apple cider doughnut one was great so we had to try it. They were also kind enough to split this into two cups for us. This was very good but very sweet, definitely dessert in a cup. I'd probably want to try other flavors in the future, but I would also not turn this one down either. Little bits of doughnut were in the shake, so you get hits of cinnamon and pastry. The interior is really clean and new. They have kiosk ordering kind of awkwardly placed in the middle of where a line forms in the lobby area if you want to order from a person. Apparently there's seating all the way in the back that I missed. I thought it was just outdoor seating. Seating review: About 10 outdoor tables all in a row down the side of the building. Lots of umbrellas, this was nice. The chairs were armless (appreciated) but were a super tiny/flimsy slatted style. Not very comfortable to sit on, even for a quick lunch. C+ on the chairs. Still prefer these over a narrow armed kind that kill my hips, but they were not my favorite! Location notes: The Carlsbad location is in the Beacon shopping plaza which is having quite a renaissance. I have been here several times in the past to various professional offices (financial place, escrow company, Bank) - most of them have moved on but the BofA is still there. They are really trying to repopulate/update the center and have quite a lot of cool new food places to check out in addition to Shake Shack - right next door is a Jeni's Ice Cream. There's also a Sweet Greens and a couple other placed down the way. The new super fancy butcher is in here too - The Wise Ox. Lots to check out. Eating outside here was funny because the scent of waffle cones from the ice cream shop next door is pretty overwhelmingly sweet. It's a bit like eating in a candy store! read more

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Horrible guest service. Came in to order 3 shakes. They never called to tell us our order was ready. I finally went up to the counter saw 3 shakes gave them my table number asked if they were mine the guy said I don't know. He had to go ask someone else. They obviously were sitting there for a while they were liquid and not cold. I wanted to get new ones but didn't want to deal with their bad service. read more

the kitchen did not do a great job dressing our sandwiches. they were sloppy and hard to eat. the whole point of a bun is to make them portable and mine completely melted into the burger and not in a good way. made two trips to the counter for napkins. little grumpy my burger, a double BOURBON BACON CHEDDAR (white cheddar, bourbon bacon jam, and crispy shallots with lettuce, tomato, and bacon adds) was ordered medium-rare and arrived medium-well. i nearly never compare one restaurant's food to another, but I'm gonna make an exception here: as chicken sandwiches go, the Shake Shack CHICKEN SHACK does NOT measure up to the Popeye's, Crack Shack, KFC, or even Jack-in-the-Box versions. once you get past the sticker shock (the $8 shake came in a cup-sized cup), pretty okay burgers but for the price point, they should have been amazing. for a casual burger not even close to In-N-Out. for an upscale burger (which is how they're priced), Rookies, Hennesey's, and (on a good day) 7-Mile Kitchen are much better. fries were low average. read more

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Yessss finally one in Carlsbad! I don't eat burgers often. I'm not a huge In-N-Out girl. I can pass on most fries. But Shake Shack has been a "thing" for years, and since it opened so close, I had to finally get in and figure out the hype. First off, I love the space. Great indoor-outdoor options with room to move around. With two kids, this is big for me. Self ordering stations make exploring the menu easy for newbies like me. The coordinating pics are also great - my son saw a yummy looking hot dog on the menu & was sold. Service is fast, everything is super fresh and made to order. I legit LOVED this burger. It's the perfect size, indulgent but not a grease-bomb, plus the cheesy crinkle cut fries are great too. We'll be back, a lot! read more

This Shake Shack is well positioned just down the hill from the Tesla Superchargers. Nice! We came here one Saturday after a charge and came away really impressed. Everything was immaculate and the folks behind the counter were very friendly, in a good way. Now we've eaten in a few of these, in several different states and this might be the best - in terms of food prep, friendliness and the little extras the employees did to make you want to come back. One example, was a normal order of their fries. We went with the bacon & cheese version and were shocked by how much we were given. Incredible and over the top. Five Stars for service, friendliness, freshness of the food and simply over top extras. read more

Highway Robbery.... My girl and I just spent $40 for two hilariously small burgers, two orders of Costco air fryer French fries and 2 cups of ice with a splash of Dr. Pepper. I've been to shake shack in Boston. It's delicious! Was happy to see they've expanded out here, but I'm offended by the pricing. They made the burgers smaller. I wish I would have taken a picture of the burgers but I never write reviews on yelp so I didn't think of it. Don't spend your money here. Go sit down at Islands and have a burger that's three times the size, tastes better, and you'll still have money left for a beer. I hope you read this and choose to eat elsewhere. It will give my wasted money some purpose. -Andrew read more

I'm normally an advocate for Shake Shack however the burger on my most recent trip was less than desired. Placed an app order - keep in mind I was handed the order as soon as it was ready. From restaurant to car my cheeseburger bun was soaked in grease and so flat. Definitely a disappointment. 3 stars for the cheese fries that saved the order thank goodness were hot and fresh. read more

Shake Shack - Greased soaked flat bun - Burgers Near Me - Carlsbad, California

Never thought I'd write a review for a "fast food" burger joint, but felt the need due to such a positive experience we had. On an end of summer road trip (yes this is a tardy review), we stopped in to eat at Shake Shack. Choice was made due to a pleasant outdoor eating area and we had our dog with us. I'm not sure if it's always like this, but this particular Friday afternoon, we were treated like old friends. First, someone greeted us at the door and asked if we needed help ordering, followed by another friendly young man take our order at the register. Then the manager (wish I could remember her name), came outside to see if we needed anything or if our dog would like some water. Before we knew it, she came out with a fresh bowl of water and a huge dog biscuit. Oh yeah, our food... can't speak for the burgers, but the chicken was delish. I ordered the Chicken Shack sandwich and my daughter had the Chicken Bites. One of the tastiest chix sandwich I've had...crispy outside, moist inside, on a fresh bun and delicious sauce. Thanks for such an unexpected surprise lunch stop. read more

Shake Shack - Chicken Shack sandwich and a Shake Shack dog biscuit brought out for our dog. - Burgers Near Me - Carlsbad, California

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You can't go wrong with Shake Shack! This SS has all the great food, shakes and drinks you have come to know and expect. They are doing chicken now too, but I stick to my reason for coming here which is their quality, well-seasoned and thankfully not overcooked meat...I'd actually prefer a tad more medium than medium-well, but at least they don't cook all the flavor out of the burger, like most burger joints. Crinkle fries were hot and the cheese sauce made them even better. Service was very speedy and the order came out accurately. Shout out to the very bright and courteous Dorian, a nice young man who inquired about our meal and offered drink refills. I appreciated the personal service. Great job SS! read more

I remember the first time I tried Shake Shack was years ago upon in JFK airport during on my way to a connection flight. I bought the Portabello shroom burger and snuck it into the Delta lounge next door. Knowing the shroom was filled with full on dairy cheese, I devoured it on my flight. Oh my, what an uncomfortable flight to Europe from then on Fast forward, and I haven't learned my lesson yet and I'm still subjecting myself to the tasty torture of Shake Shack. They opened this new location next to my fave Lofty coffee and (luckily?) my gym, so I couldn't help but notice. Moreover, they are located next to a Tesla supercharger in case I forget to plug in my garage. Of course, the shroom burger was well worth it. I got it in a lettuce wrap to be healthy but then I also ordered crinkle cut fries too haha. read more

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This place was absolutely filthy! It was 2:30 in the afternoon, I was one of three customers, and every single table inside as well as outside was dirty! Guaranteed they had been that way for hours. The fries were barely warm, cheese sauce on the side wasn't warm... it's way too expensive to eat in filth. I wonder how sanitary the kitchen is!? read more

First and last visit to Shake Shack I ordered the cheeseburger and a cup of tap water. Delivered to my table was the most basic looking burger, in hind sight I wish I would have taken a photo. For $8 I received a super cheap bun with a salty thin hamburger with cheese wrapped in a cheap hamburger paper sleeve/envelope. I expected lettuce, tomato, onion to go with the burger. NO nothing but a cheap bun, hamburger patty and cheese!!! Don't waste you money, I'm sad to say I feel totally ripped off. read more

Husband and I have been wanting to try Shake Shack for the longest time but there wasn't one near us till now! So we immediately headed over here to this location. Good selection of burgers, a few chicken options and a hot dog choice if you're feeling for that. I got the Shack Burger with bacon for an extra charge, along with some crinkle cut fries. The burger was delicious, juicy, not greasy and it was the perfect size. It filled me up! My husband ordered the SmokeShack burger which was almost like mine except it had cherry peppers. He enjoyed his burger too. He also ordered a Oreo Cookie Funnel Cake Shake. Lots going on here, Oreos, funnel cake crunch, vanilla custard, topped with chocolate whipped cream. I had sip, it's a bit too sweet for me but I have more of a salty tooth. My husband really enjoyed it though. We also had our doggie with us so we sat in the patio. The bus boy offered my doggie a treat. I thought that was super sweet! We will definitely come back :) read more

Shake Shack - Shack Burger with bacon, fries, and the OREO Funnel Cake Shake. - Burgers Near Me - Carlsbad, California

Lately I got into discussion with my son in Brooklyn, NY - Shake Shack vs In-N-Out. So yesterday, finally we stopped by and tried it in person. Prices are high (2 single Shackburgers, 2 fries & bottle of water for $24), burger portions are small (first time here we asked for shack source on the side, my DW didn't like at all, I tried - meh), like for a 5 year old child. The service is slow (toppings were missing on both burgers, we have to go and ask for it), the space inside is very small, not enough seating inside. The only thing we liked were the fries (one tip for all the reviewers complaining about cold fries - always ask for a no salt fries), nice and hot, better then fries in In-N-Out. The verdict is out - In-N-Out Double-Double animal style over Shackburger. This our first and last time at La Costa Shake Shack. read more

Burgers, hot dogs, cheese fries, malt shakes - over the top delicious. Located on The Beacon on La Costa, there's indoor seating and a huge patio are on the side and behind I'd the restaurant. Pro Tip - add cherry peppers to your burger or hot dog read more

Shake Shack - Menu board - Burgers Near Me - Carlsbad, California

They are missing their best selling Chicago dog here!!! Had to get the split grilled hot dog.....no sweet relish, no tomato, no sport peppers, they gave me raw onion rings (that I had to dice myself) and dill pickle chips...WTF, can you please get it together and have a complete menu?? Service ok, new store here, plenty of parking missing their best selling dog...I won't be back until they get the ingredients for the Chicago dog!!!! read more

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Love it! We just enjoyed the veggie burger, some french fries, and a dairy, free milkshake. A home run! Shake shack never disappoints. We did a comparison with habit, Burger, which we brought with us. Shake shack wins again! read more

Shake Shack - Shake shack, beats habit burger! - Burgers Near Me - Carlsbad, California

Lower quality and taste than any fast food I've ever had but twice the cost. I ordered 4 items and they were supposed to take 15 minutes but they were ready in only 8 minutes because they were obviously not made fresh. Grilled cheese was the size of a small pancake and basically EZ cheese. Burger was cold, dry and salty. Chicken bites were extra hot and extra salty and spongy and microwave shocked. I took a few bites of everything then threw it all away. Everything was super small. Chocolate shake was off, kinda funky, can't explain how they screwed that up. No employees up front, just kiosks. Lastly, I ordered napkins and condiments but they were not in the bag. read more

It was our first time eating at this place. It was recommended by family, it was great experience and service was fantastic and friendly. They have indoor and outdoor seating great ambiance for everyone and families as well. read more

Doesn't look like much I wasn't even going to walk in, but I thought I'd give it a try. I received my hamburger and fries and my first impression was what the hell is this ‍. McDonald's is better than the hamburger I received. The fries were ok; However I do not recommend this place unless you want to be disappointed or have a bad experience. The patty looked and tasted from a couple of days ago. read more

Shake Shack - This is what I got, extra cooked Paty tasted oily on the outside and dry I only took one bite. The bun smh. - Burgers Near Me - Carlsbad, California

I'm not sure I have ever consistently received worse customer service. I have read several of the reviews on here and see my experience is far from unique and each of these reviews is followed up with Jake S apologizing for letting a "fan" down. If you really were sorry Jake, you'd spend less time on your computer keyboard offering meaningless apologies and instead do something to fix the root of the problem. I hadn't been to a shake shack before but had heard it was good (other locations). So, when this location opened, I was excited to give it a try and was counting down the days to its grand opening. That first night the food was good but the customer service was rough. Of course, I realized they're a new location and had to work out the kinks. So, I returned for several more visits. To my dismay, rather than getting better, the customer service got worse. When I say bad, I mean really bad. I have never seen a collection of more disinterested employees during each of my visits. They all sit around gossiping as they Sloooowly churn out food. The orders are often wrong and when you ask for corrections to your wrongly made order, they give you major attitude. On my last visit there (tonight) I asked an employee for a container for my ketchup (I had ordered fries and the counter has ketchup dispensers but no container to dispense the ketchup in). The employee said they don't provide containers for ketchup (even though I could see them sitting right behind her and have used them before). I'm not sure if this is some sort of cost saving measure but after spending $60 on my food I'd think they could part with a 10 cent container so I can enjoy my fries. However, I suspect it's not a new cost saving measure but instead yet another poorly trained employee that doesn't understand they're working in a customer service position. I want to like shack shake, I really do. I've come to the realization this location isn't fixable unless they start from scratch. I suspect the location isn't cheap and if they don't do something drastic it won't be around much longer. If you're reading this review and trying to decide whether or not to try it, do yourself a favor and go somewhere else. Carlsbad has a lot of great places to eat and if they're not even gonna try to improve (there are several reviews here that have told them there's a problem), go somewhere else. Then hopefully once they're gone, we'll get a new place at this location that actually care about your experience when you choose to spend your hard earned money on their food. read more

This is the perfect burger place after the beach or dog park day. The food is great and the location is awesome for having your pups with you while you enjoy the food The latest I've had was the chicken avocado sandwich with bacon and cheese fries It was perfect. read more

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Was in the area and thought I would give them another shot. Placed an online order and got a text 10 minutes later saying it was ready and on the pickup shelf. I walk in and see nothing on the shelf. Wasted a few minutes waiting there as it was hiding on the side on the counter. Had to wait for an employee to finishing flirting with an Uber eats driver while my food is sitting there getting cold. No one acknowledged me either while waiting or picking it up. Overall customer service and communication were lacking and there are better options in the area than a greasy burger from here. read more

Shake Shack - Greasy burger - Burgers Near Me - Carlsbad, California

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You are forced to order from those tedious computer kiosks. Ordered a cheeseburger and did not realize there would be absolutely no toppings or spreads included on this 8$ burger, which was barely edible--a great glop of greasy meat and cheese. Our mistake I guess for not carefully reading that a cheeseburger is a different order than a "shakeburger" but why does everything have to be so complicated? Called to inquire from the manager about the issue and he said we could have ordered up front but I told him the one woman working the counter just directed us to the kiosks. We tipped as well --not sure what extra service was actually provided to merit that. Manager was not responsive. Oh well, I won't be back. read more

First time here. I don't know why it has so much bad reviews. As soon as I walked in I was greeted with a great smile. I had questions about the menu items and Dorian was very knowledgeable and answered all my questions. The food was great. I recommend anyone to go in and try the food. The fries where also nice and fresh and crispy. I went with my son for a mother, son date and we had a blast. Thanks again to all the staff for all your hard work. I will be back soon. read more

Shake Shack - Shack Stack and Chicken Shack with - Burgers Near Me - Carlsbad, California

I loved the Shake Shack near the SD airport (Little Italy?) but this one was DISGUSTING! The burgers were so over cooked and dry that it scratched my child's mouth. None of us could finish our food. The burger buns were smashed and bacon was undercooked. If this is a franchise, I would absolutely shut it down and not let it ruin your reputation. I requested a comment form from one of the workers cleaning our table and he asked if we didn't like the food, so I showed him what we were dealing with. He simply walked away and ignored us rest of the time. Never again! read more

Shake Shack - This was the way they served the burger! - Burgers Near Me - Carlsbad, California

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small greasy hamburgers made to mediocrity. confusion in the kitchen slows down the process at the expense of the customer. check it out...experience the rip off shake shack is. yeah. read more