Had the best experience here I have ever had at this location. I was blown away at the kind service today. The young man with the glasses who took my order was extremely kind and quick taking our order. And an older lady with a cane was also very kind going around the restaurant making sure the customers were happy. But to have amazing customer service AND delicious food is so awesome. Everything was on point. Fresh, hot and crispy. Thank you for making my Friday! On a side note, some people have lost touch with humanity. On our way out a misunderstanding occurred with a customer and worker, and even though the worker apologized several times, these two ladies with a little boy chose to make a scene. So sad. Some people forget we are all human, make mistakes, and could use a little compassion and forgiveness. Wish I could give this poor worker a hug. Yikes, did she get her head bit off :( read more

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I ordered takeout from this Shake Shack location recently. I had Chicken Bites, White Truffle Parmesan Fries, and a Sunset Lemonade. The food was decent, but I thought it was a bit pricey for the portion size. The lemonade was good. I didn't like that the sauce I chose for the chicken was missing from my takeout bag and that there was little sauce packed for my fries. read more

Ordered Shake Shack for the first time. Had the fried portobello mushroom burger ('Shroom Burger) an order of regular fries and cheese fries for pick-up/take-out. Got back home and found two regular fries with my order and no cheese fries; such a disappointment. I ended up going to my frig, grabbed Asiago cheese slice and microwaved it into my fries. I added togarashi for some spice and flavor; made it perfect. The mushroom burger was delicious, crunchy with tender on the inside. The cheese was spot on. I assumed the cheese on. Wish it were on my fries too. Food came out on time. Good parking in parking garage. read more

Shake Shack Burbank - Added my own Asiago cheese from home and togarashi spice since they forgot to add the cheese to my order. - Fast Food Near Me - Burbank, California

Shake Shack is Shake Shack. This place is a favorite of mine for a quick and good bite to eat. I always order the same order which is perfect for me: A hamburger, onions, tomatoes, and of course Shack Sauce! The fries are pretty good. They have the crinkle cut, I compare the style to Del Taco. The crinkle cut is the superior french fry and Shake Shack does it well. Occasionally I will add the extra hot fries (seasoned to be spicy) as they add a different flavor. A must get: the root beer. Something about it makes it some of the best. This restaurant is very COVID friendly as the process is smooth and avoids congestion. You order on one of their stands, put your number, and then go outside and wait. When the bag comes out it is packaged with the drink and food enclosed together. Feels very safe. read more

Shake Shack Burbank - Fast Food Near Me - Burbank, California

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12/19/18 Shake Shack - Burbank I'm not a burger person but Shake Shack converted me. I have to admit I was not too fond of the HotChick'n Sandwich or Chick'n Bites but the Shack Burger and regular cheeseburger are so addicting. The burger patties are made of tender juicy Angus beef. Why 5 stars? I had Shake Shack burgers for three consecutive days since their opening day. Yes part of my burger was super salty on the first day, luckily missed pouring it in the entire burger. On the 2nd and 3rd visit the burgers were perfect. If SS staff is reading this i strongly suggest to perform random should do a taste test and make sure the food is consistent and not overly salted. We'll be back to try the hot dogs. Their shakes and custard ice cream are simple and delicious. Must try: ShackBurger Cheeseburger Strawberry shake Coffee shake Vanilla & Chocolate frozen custard read more

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Back to Hollywood for me. This location is more convent but they never seem to get my burger right. They always leave something off. And the fries are cold. When they get it right it's great so... I don't know if they are constantly slammed or not but the Hollywood location never fails me. read more

Got the chance to try this location today, and I can say that Shake Shack is consistent with their food and service. They do not have a person taking the order at this location. They have kiosks to place your order. You can also customize it (like if you want to remove tomato, add avocado, etc). I think it is fancy. There isn't much seating, especially during their peak times. We got here at a little past noon, and they were crowded. But when we were done with our food, they had a lot of empty tables available. For some reason, I feel like they give you more fries at this location, which is definitely a PLUS!!! Thr fries and burgers were fresh. Service was great as well. I will definitely be back here at this location. read more

Usually love eating from this spot. But today I got a nasty surprise in my burger. Half way through eating it and I nastily feel a hair pulling out of it. That's really gross. Please make sure your employees hands are well washed and hair is always contained safely. Definitely not my blonde hair there... it was well inside the burger as well. read more

Shake Shack Burbank - Ew - Fast Food Near Me - Burbank, California

Ordered Shake Shack for pick up from this location and things went fairly smoothly. They were a bit late with our order but really, during such an unusual time in this world the last thing I'm going to complain about is my Smoke Shack, Cheese Fries (cheese on the side for to go meals, k I can deal with that) and Root Beer being 6min after my confirmed mobile pick up time. Very grateful they are open and preparing meals for people. Happy to have ordered, had my fav burger to eat in the car parked outside of their location. I probably wouldn't frequent this location typically but it's one of the nearest to us for a to go order. Thanks Shake Shack for always coming through for me, regardless of what continent I'm on you always seem to amaze me when I'm wanting you the most. read more

I had a gift card to Shake Shack. I tried to order online. Payment was declined over and over. Turns out that they changed their gift cards or something and so the system would no longer accept the card. I just paid for my meal. Then I called customer service. They explained the situation. They promised to send me a new gift card that would work (which they did), and as an apology emailed me another number for a gift card. Fast forward a month. I spend time getting ready to order again. The new gift card doesn't work. The number they sent me doesn't work. I've now wasted over an hour of time dealing with their system, which doesn't work. I'm done. Will never go to Shake Shack again. Give me Habit, 5 Guys, In N Out, whatever...but no more SS. read more

Social-Distancing Review# 2 Open for take-out. The place was deserted when we arrived. It was last Sunday afternoon, almost 1 pm. No cash payments accepted. Order via their app or at one of their kiosks inside. The kiosks are set up for social distancing: only every other kiosk is turned on. Since it was just my family and I (a party of 3) when we were there, I don't know how they will monitor the social distancing when more patrons arrive at the same time. Other that the every-other kiosk, that is. Food -- Delicious, of course. And nice staff. read more

the service was great the food came out fast it was good. I will go back. Go read more

Marke sure to add onions and pickle and then you'll have a PERFECT cheeseburger; RIP in n out. read more

Shake Shack Burbank - Heaven. - Fast Food Near Me - Burbank, California

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There's been a lot of talk about WW3 in the news lately. So I'm about to start a war here on Yelp. Shake Shack is better than In N Out. Go ahead and direct your hate towards me in the compliment section, I'm ready for it haha. My Yelp friend Sara-Marie posted a really bomb(no pun intended) looking combo. Double Shack burger, cheese fries, and a cookies and cream shake. I thought maybe it was just late night I was hungry for literally anything.. But the next day I was still thinking about it, knew I had to f with it. Sara told me this combo was the one to change my life. I trusted her and well.. It kinda did! Sooo good. This location has an option to order at the counter or just order at one of their kiosks. Of course I chose the kiosk. Double Shack Burger($6) Cheese fries crinkle cut($4) Cookies n cream shake($4.50). It's a pretty pricey meal but the quality and flavor makes it worth that price! Burger cooked perfectly, fresh veggies(didn't get extra.. sorry Sara hahah), cheese on the fries didn't taste cheap. Just wish the meal was cheap lol.. They have a big variety of burgers and shakes, but also do chicken and hot dogs, vegan option too. My friend ordered vegan, looked.... interesting. But that og classic shack burger is the way to go. I recommend. Parking is all around this area, I was lucky enough to find free street parking but if you can't just park in the mall lot by Macy's. It's free and only a short walk. It's 5 stars for me. Definitely better than 3.5 rating this place has. read more

Shake Shack Burbank - Fast Food Near Me - Burbank, California

Where do I begin? Can I just say Shake Shack is my favorite burger joint?! I always get the cheeseburger with fries, I occasionally try their seasonal items but my go- to is the cheeseburger! The ingredients are fresh and the overall burger & fries are served hot & fresh. The patty is cooked to perfection it's so juicy you can't get enough, you can taste the freshness of the tomatoes, onions, pickles, & lettuce! I'm a picky person when it comes to my burgers, but they got it all down! I really enjoy coming to this location specifically because the staff is nice and accommodating! Their dining area is always clean and well kept together. I definitely recommend stopping by here, they have sports games playing on all corners of the restaurant and their music selection is great! DO YOURSELF A FAVOR AND TREAT YOURSELF with shake shack! read more

Shake Shack Burbank - Double Cheeseburgers served hot & fresh!!! - Fast Food Near Me - Burbank, California

Had their double cheese burger and there were two chewy bits of hard fat or nerve I had to spit out. What a shame shake shack. Will never come back and be sticking to in n out burger as in my 30 plus years if eating burgers I've never had to spit out twice cartilage of some sort. read more

Burgers are really tiny in comparison with the 5guys , it's ok only if you are really hungry and don't have other options.

I wish we could leave ZERO stars! What an absolute and complete RIP OFF! $4 a coke???? And they didn't even give us the right one. My son ordered for pick - up. He never will again . His dad and I each told him what we'd like- NEVER imagined over $10 per burger!!!! And $11 for THREE orders of fries???? AND YOU GET 15 fries TOPS! Order was OVER $60 for THREE PEOPLE! And the burgers were GREASY and sub par. The sautéed onions were DISGUSTING! TOTAL RIP- OFF. TOTAL CON. NOT worth the time, effort and most DEFINITELY NOT WORTH THE MONEY. Absolutely PITIFUL! And I am putting it on blast on EVERY review platform and social media platform available. You bet your arse I'm going 100% "Karen" on this one. read more

Before taking the 6 hour drive home, I wanted to grab some Shake Shack cheese fries so my friend and I decided to stop at this location since it was the closest one we were going to drive past. This location is right on the corner of a popular street so we thought parking was going to be a nightmare but luckily we found one not to far from the restaurant. After our short walk, we walked in and there were quite a few people sitting and eating but no line, which was awesome. We were greeted by an employee who handed us menus but it didn't take too long for us to decide what we wanted. After a few short seconds, we decided on the following: -cheesefries -regular fries -smoke shack burger We originally wanted to stay and eat there but when I took a seat, the people sitting in front of my noticed that there was a cockroach right behind a bench near the door. Now, it was just one and it was by the door. It could have easily walked in through the door but my friend wanted to take our food to go after that. Whilenwaiting for our food, one of the employees threw on some gloves and took care of it before it got any further; which I appreciated. Overall the restaurant was pretty clean and the food was delicious. Aside from that one minor mishap with the cockroach, everything was great! read more

Shake Shack Burbank - Fast Food Near Me - Burbank, California

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This was my first time trying Shake Shake. The place was crowded but there were still tables available, so I decided to dine-in. Upon entering you will see a bank of kiosks on the right. The kiosks make it easy to scan over the menu , while deciding what to order. There were a few people in front of me but the cashier did a nice job keeping the line moving. I settled on the single stack burger and cheese fries. I was given a number to place on my table and after a short wait, my order was brought to my table. My first impression of the burger was how small it was. I immediately regretted not getting something bigger. My burger looked like a slider. I think I wiped it out in three bites. I wasn't sure what the green stuff was on my bun, either. Hopefully not mold (see picture) . I peeled it off just in case. The burger had a nice flavor and definitely a step above fast food chain burgers. The cheese fries were the highlight. Definitely worth every penny. The staff was friendly. The place was clean. The food was above average. I'll definitely go back and try different items. If you have a hearty appetite, get the biggest burger on the menu. The single won't cut it. Parking on the street is a challenge. I recommend parking in the structure behind the restaurant. read more

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First time trying out Shake Shack. As soon as you walk in, you'll see a whole bunch of tablets on a table where you can place your order. It was pretty simple to use and you can pay right there with your mobile phone or a chip card. When the order is ready, you'll get a text to pick it up at the counter. If you want to order the old fashioned way, you can also walk up to the counter and talk to a real person. The decor of the place was pretty neat, going with a woodsy and green theme. Restrooms are located towards the back of the building to the right, it's clearly marked with the bright white people symbol (it's also to the right of the order/pickup counter). The tables are made from reclaimed bowling lanes; that was kinda cool. There's also several TVs on the wall. On to the food. I ordered the SmokeShack and a drink. The size of the burger was a lot smaller than I expected. The taste was decent and it had a very slight kick due to the peppers. In my opinion, it felt a bit pricey for the burger. They also serve hot dogs and chicken; I might consider trying that next time. Overall, there wasn't anything "wow" about the experience. Contact with the staff members was minimum other than picking up the food when it was ready. The burger was decent and the place was fairly clean. read more

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conveniently located around the corner from the AMC theater - this location has our favorite shack stack and always delicious shakes. Servers were attentive to orders and pleasant. that portobello goodness needs a location closer to us lol. I highly recommend this location for a lunch or snack if yer hitting the AMC nearby. read more

My 1st visit to Shake Shack...been hearing a lot of buzz about this place for some time and finally made it in. Overall, I give it 4 stars with 5 star potential now that I know what I would request for my order next time. The burger was pretty juicy and was fresh made (none of this frozen hockey puck stuff). The fries were crispy crinkle cut. I would still want to try their fried chicken sandwich. As for the burger...I would likely order a double next time with bacon and see if they would toast my bun for some texture. I'm not a big shake guy so I cannot review them, but would say try Shake Shake if you get the chance. read more

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Food was a-ma-zing. Had the Korean bbq chicken sandwich with bacon cheese fries. 9/10 slaps. Service was good, loved the atmosphere.

I can't help but compare burgers to my favorites. I had the Shackburger which was a regular cheeseburger. He had the Smoke Shack burger which had peppers & bacon. He said it had some heat. We shared the bacon cheese fries. We ate it all. It was good but not magical. I'd rather have In-N-Out. Sorry. read more

Shake Shack Burbank - Smokeshack and Shackburger plus bacon cheese fries - Fast Food Near Me - Burbank, California

Not a big fan of burger places but I like eating at Shake Shack once in a while. First time I had it was in New York and loved it. Then when they started opening here in southern California I had to try it. The first time I had it at Glendale location I wasn't impressed. Nothing like the one I had in New York. The burgers taste good and they are really juicy. I like their sauce on the burgers. It gives the burger a lot of flavor. I always get the Shake Shack cheeseburger. It's my favorite out of everything else. Prices are high for the size of the burger you get. We ordered two cheeseburgers, one fries and one small drink For $18.92. I'm told that the meat they use is fresh and grassfed, so if that's the case then I understand the prices. Good customer service at this location. Friendly and attentive staff. It's clean and spacious with lots of seating. My son loves Shake Shack so we will be back. read more

Shake Shack Burbank - Fast Food Near Me - Burbank, California

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Most overpriced shit Bob burger I ever had. Pretty much equivalent to a Mc single at McDonald's... The shakes are good though read more

Better than In-N-Out, there I said it! PS: Their packaging has become really good, making it really safe to order even in times like these. It comes in paper bags that are sealed at the top. Good job. Kudos. read more

Shake Shack Burbank - Fast Food Near Me - Burbank, California

Really disappointed with the decline in food quality. The last time I came, the customer service was on point, and the burger was oozing with chewy goodness. Sadly, tonight was not the case. I ordered the Shake Shack Shroom Burger and my bf got the SmokeShack. Both of our patties were over cooked and burnt, and my portobello was ridiculously oily and I could tell it was refried. I couldn't even finish eating my burger because I was so dissatisfied. For $10 burgers, the quality should be way better and consistent for that matter. I could have gotten better quality at McDonalds for $2. Such a waste of money and my small appetite. :/ Not worth coming back. Just going to opt for In Out next time. read more

Shake Shack Burbank - So dry, oily and burnt. :/ - Fast Food Near Me - Burbank, California

Hey @Jake S., We have loved swinging by here in the past, but after coming on a Saturday night for a curbside pickup and being harassed from a gang of marsupials loitering where we are supposed to park for curbside, circling the block several times waiting for a space, and being yelled at and having our windows knocked by these loiterers because one dude couldn't park his Lexus by his other bro's Mercedes. We were not "stoked", and no "positive vibes" here. And we weren't the only ones.... Super ridiculous. read more

Was in the area lookin for a place to watch the Portland trailblazers okc Thunder game and came here just in time to catch the 2nd half I ordered there shake shack wine and some cheese. The food hit the spot and the wine had me feeling A okay! Will defiantly be coming back here again. The staff was very nice and friendly. You order your food on iPads a nice young lady had to come and verify my id because I ordered a glass of wine which is fine and totally expected! 5 stars guys I will be back read more

I'm a fan of NYC's Shake Shack so it's nice to see they are making their way out west- this new Burbank location is one of quite a few new outposts of the burger and shakes chain. Today I decided to check it out after a visit to the Burbank mall and a couple neighboring shops in San Fernando. This Shake Shack is next to the Hawaiian food place Moana, and a block away from Starbucks- nice central location for after the movies at AMC or a trip to the mall. I went a bit before 5 pm so seating was plentiful, and my order was ready in a few minutes. They have several IPads to place your order, which was an easy process. I ordered my standard Chicken Shack and cheese fries- both excellent quality like the original location I visit in Manhattan. The worker at pick up was friendly as well. Will definitely return when I'm in the area for my fix. read more

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We have heard from many people how delicious Shake Shack is, so when we saw one as we drove through Burbank, we had to check it out. We didn't order from the counter, but from the computer, which was convenient because we could see pictures of everything. I was surprised at how expensive everything was, but figured the portions would be decent sized because so many people had said it was so good. Our kids all chose grilled cheese sandwiches, and my husband and i chose cheeseburgers. The grilled cheese were $4.09 each, and the size of them was depressing. They were honestly a fine size for my kids, but they were extremity expensive for the size of them. We also ordered French fries and cheese fries. The food was good, nothing spectacular, I was just completely shocked at the price, nothing seemed spectacular enough to justify the cost. We really wanted to try the frozen custard, but we had already spent too much money. The restaurant was clean, as was the bathroom. I can't say anything about any of the employees because I honestly didn't have any contact with any of them. No one greeted us when we came in, or when we left. read more

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After wanting to try Shake Shack for so long, I finally pulled the trigger and went for my first time today. The interior was suprisingly chic for a fast food joint, with beautiful plant decor that covers the main wall of the dining area and rustic wooden tables/seats (fun fact: the tables are made out of reclaimed bowling lanes, which I appreciate for their efforts at sustainability!) For our grub, we got the: - ShackBurger (9/10): This being the first item on the menu, I thought it would be a good classic to try. The beef patty was delicious (in my opinion, way better meat than In-N-Out), it was charred nicely and had so much flavor to it. I was surprised by how soft and fluffy the bun was. But for $6.29, it is a bit steep for a small burger. - SmokeShack (9.5/10): I was impressed by this one! The applewood-smoked bacon compliments the beef so so well! It tasted amazing and made more sense for the price. -Buffalo Spiced Fries (9/10): I was delighted to see that this was a new item on the menu! I'm not the biggest fan of crinkle-cut fries, since they are thick & hard to make crispy, but these were nicely crispy! The buffalo seasoning isn't spicy at all, but adds nice flavor to the fries. The ranch served with it is really really good :) Overall, I know that the reason for their prices are due to the quality of their ingredients so I would say that the costs are justifiable. I would come here again! read more

Shake Shack Burbank - ShackBurger, SmokeShack, Buffalo Fries - Fast Food Near Me - Burbank, California

Friends and I came here for the first time to try it and it lived up to the hype imo, we originally came for the hot ones sandwich but I wimped out and didn't feel like dying that day lol. 10/10 chicken sandwich, super juicy, full of flavor, and ripped apart nicely, along with a nice crunch to it because of the pickles and fried skin. read more

Shake Shack Burbank - Chick'n Shack - Fast Food Near Me - Burbank, California

I have only been to this Shake Shack location so I can't compare to any other locations, but the service here was super attentive and friendly. They all made themselves avaliable for any questions or concerns we might have. In regards to the food, it was really good, but a little over priced. We ordered a regular cheeseburger, one of their mushroom burgers, a plain hot dog, two drinks and cheese fries. It was over $30 and I left still hungry. Even if I did feel it was a tad overpriced I can't deny the quality of the food. The burger tasted fresh and was juicy and flavorful. The fries were great, some of the best fast food I've had. The mushroom burger was a unique experience, a fried mushroom stuffed with cheese, I've never seen anything like that. I would skip the hot dog though. I don't know why but it tasted really sweet. read more

Shake Shack Burbank - Fast Food Near Me - Burbank, California

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Shake shacks's burgers and fries are very tasty! I am just very sad they are so small, like bite size! They have a special sauce that goes perfectly with fries although I prefer ranch with my fries. The special sauce is similar to ranch or close enough for me to enjoy the fries :) The bun and the burger melts in your mouth the taste stays on your taste buds for you to enjoy and keep wanting to eat more. I wish the price reflected the burger's size too read more

Shake Shack Burbank - Burgers and fries - Fast Food Near Me - Burbank, California

I love love love shake shack, and go to the one in Glendale ALL the time. I was super excited to hear that one opened up in Burbank!! Unfortunately, it smelled like sewer in here the whole time. I think they keep the door open and the sewer close by outside smells very very strong and seeps into the restaurant. It's an overwhelming smell you can't get over as you're trying to eat. I really hope they fix this. It's also different with the self ordering kiosks at the front where you pay with a chip. There's one cash line with a cashier. They text you when your order is ready. Super small location and cramped. The layout is inefficient and isn't as open as the other Shake Shacks. I think I'll stick to the Glendale location until they fix this nasty smell. read more

Clean and tidy, with relatively quick service and no-contact ordering. All the good out of the way, there's a reason there were only three or four people there during the lunch rush. Massively overpriced and underwhelming food. Despite being LOADED with mayo, the burger was dry, with one leaf of sad, wilted lettuce that was closer to tough toilet paper. Also small, and over-salted. The shake was thin and under-sweet, closer to melted ice cream than a shake. The 'spicy fries' were just a handful of Ore-Ida crinkle cut oven fries; crispy on the tips, soggy in the middle. Though the kick of cayenne was nice. All in all, for the $21 I spent here I'd have been better-off heading to the In-N-Out just down the road, where the same price would fetch four burgers, as well as two shakes... all larger and tastier than the disappointment Shake Shack has dished out. read more

We popped in to see what all the fuss was about, and the manager, James, was very nice. We decided to grab dinner, and the "self service" kiosk was very buggy. The screen advised me a hospitality member was on their way over, but after 15 minutes of waiting I realized nobody was coming. I had to go up to the counter and wait to order. Very confusing and the food itself was very good, but not great, by any means. The manager noticed we weren't thrilled (my wife's burger oddly came without the requested pickles, and only a one inch squared sliver of lettuce), and came over to ask about our experience. After we explained, he immediately did all he could to fix and improve our experience, which meant a lot. read more

Shake Shack Burbank - Menu and Waters - Fast Food Near Me - Burbank, California