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    Shake Shack Burbank

    3.4 (361 reviews)
    Closed 10:00 am - 12:00 AM (Next day)
    Updated over 3 months ago

    Order Shake Shack Burbank Takeout or Delivery

    Shake Shack Burbank Photos

    SHAKE SHACK BURBANK ATMOSPHERE

    What's the vibe?
    Moderate noise
    Classy
    Outdoor seating
    Good for groups

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    Reviews With Photos

    Jessica G.

    One of our family's favorite places to grab burgers! When you walk in, you can order at one of the kiosks, which makes the process quick and easy. We always go with the Shackburgers and fries. You can order your burger with a gluten free bun or lettuce wrap. The crinkly fries are good and you can add cheese and bacon. They also have TVs that are usually playing sports games. I recommend downloading the app if you want to order ahead or get some of the promos. If you dine in, they bring the food to your table. The service was friendly and the staff were checking in to see if we needed anything.

    Misleading photo and actual sandwich received.
    Trent P.

    I tried the limited offer BBQ Boneless BBQ Rib sandwich bec the store pics looked really good but when it arrived at my table I thought they gave me the wrong item. Compare the pics and see for yourself.

    Carolina BBQ Burger
    Eric P.

    Dropped by on a weekend afternoon. Theres street parking but also a free parking structure less than a minute walk. Nice spot and well maintained! Adam assisted us and was really helpful and attentive to our food allergy and dietary restrictions. Adam also brought food to our table. Great service! I ordered the Carolina BBQ Burger and crinkle fries with a drink which happened to be a pride cup. Love that! For my drink I tried the Seagram's ginger ale. Tried the bbq sauce and honey mustard sauces with the fries. Both were really good. I like how the mustard is more mustard than honey and the bbq is not as sweet as other burger spot sauces. The Carolina BBQ Burger was really good. Juicy and full of flavor. Thank you!

    Ordering area
    Peter X.

    I stopped by Shake Shack tonight to get a soda since the restaurant we ate at CO2 tank was emptied so the soda was flat. Shack Shack is currently having a deal where a small drink is only a dollar if you order off the mobile app so I took advantage of that. When I was checking out, I looked at my reward and I had one for a free sandwich so I got the chicken shack. I walked to Shake Shack from where we were at which wasn't far. The chicken shack wasn't ready yet but I saw my drink on the counter so I asked if I could get it while I wait. They were not busy tonight so they had a lot of open seating inside. My coke was delicious, I took the chicken shack home. My mom ate it and she thought it was good.

    Shack Stack-
    Cris I.

    I still remember when Shake Shack opened its very first store in SoCal which was in WeHo. I also remember that we probably waited in line for about an hour just to get the first taste of their burger. Fast forward many years after, SS now have so many branches across SoCal. We now have one in Burbank which I probably visited twice already. I had their shack burger and chicken bites. They still taste good but I can't get past the issue with customer service. It's almost nonexistent even if it's not busy. They refuse to ring up your order and ask you instead to use the ordering kiosk.

    Cheeseburger and new smoked bacon burger IG: @ammysalamii
    Angela G.

    We wanted a quick bite before we wandered the jackalope art fair right outside. They have such dim lighting and closed/shaded windows in here, it almost felt like they were closed. They now have self ordering kiosks to place your order but they are EXTREMELY slow and laggy and very unresponsive. It takes a lot of patience for this one lol. Once you're ready to check out, they tell you to "grab a table number" but there were literally none around the kiosk except by the one on the second to farthest end. It wasn't even stacked, they were kinda just tossed around it seemed like. Food came out quick and maybe I just wasn't feeling it that day but the cheeseburger didn't hit for me. I actually didn't really like the taste and needed to get ranch to hopefully make it better, which it kinda did but I still couldn't finish it. Not sure why since we typically enjoy shake shack in general. Parking around here is awful since it's in downtown Burbank but they do have a parking structure if you get lucky on a non-busy day. Wish there were more closer to us and hoping they bring back the Korean bbq flavored burgers. Those were fantastic! IG: @ammysalamii

    Crispy Cut Fries, Orange Creamsicle, Shake Shack Burgers both single and double stack along with Carolina BBQ Burger.
    Shik P.

    First time visiting Burbank location of Shake Shack. The eatery is located right on the corner and plenty of parking spots available in the plaza. Shake Shack is very welcoming and lots of tables and chairs for dining. It's bright inside and also spacious. You can do self order from the kiosk or order at the counter with cashier. Adam provided excellent customer service from the beginning of our transaction until the end. He took our order and also delivered them to our table. Thank you Adam! He also checked in on us to see if we needed anything. We had such a positive experience at this Shake Shack Burbank location. The Shake Shack Burgers, crispy cut fries and Orange Creamsicle were all on point and delicious. We ordered Shake Shack Burger both single and double stack, Carolina BBQ Burger and crispy cut fries. The burgers were all tender and cooked with the right amount of temperature. The meat was not over cooked. The crispy cut fries were definitely crispy. Carolina BBQ Burger was flavorful and not tangy. Will definitely frequent this location more often as we enjoyed our visit here along with the excellent customer service provided.

    $1.45 extra for a scant amount of crispy onions .... lol
    Daryl L.

    I don't know whether to laugh or cry... I ordered a double shack cheeseburger with no lettuce or tomato. I paid extra for the hot peppers and $1.45 for crispy onions. When the burger arrived, I opened it and was surprised to see maybe 4 little pieces of crispy onion .... I got that for $1.45? See the photo ..... would that be considered price gouging?

    Isaac P.

    Overall Experience: I think Shake Shack is good, however the price and portion makes it difficult for me to really love this place. I'll give it more of a 3.5. I do love it when they give promos like bogo or deals that's when I'll make it out here. Food: Everything is solid. I think the burgers here are more simple like a smash burger. Portion Size: Leans more towards the smaller size. Service: Generally, everyone here is cool and nice. Ambiance: Plenty of seats and clean. Presentation: Food always looks and comes out good. Parking Situation: There is public parking available for the area and you can just walk over.

    Counter
    Chris R.

    It's a shake shack. Had their SmokeShack burger for the first time. It comes with cheese, bacon, and chopped peppers. It came out quickly and tasted fresh with a soft bun.

    Triple smoke shack burger wrapped in lettuce & dubai chocolate shake!
    GRUP C.

    Had the smoke shack burger, had three patties and had it wrapped in lettuce . Also had the dubai chocolate shake. The shake was incredible. Would recommend trying it if you like pistachios. I would def get this shake again.

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    3 months ago

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    8 days ago

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    5 months ago

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    11 months ago

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    3 months ago

    okay okay okay i love shake shack but its like sooooo expensive when in n out is down the road

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    6 months ago

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    Ellie K.

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    6 months ago

    High quality burgers and great shakes! Very polite employees. Can't wait to come back

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    1 year ago

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    4 years ago

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    1 year ago

    The soggiest burger and under cooked fries, not worth the money and time, go to Five Guys and enjoy better food and more for your money.

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    Ellie K.

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    2 years ago

    Don't look at the pictures...not actual size. Your burgers will be half as big. Overall a very underwhelming experience.

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    Page 1 of 10

    Shake Shack Burbank Reviews in Other Languages

    Ask the Community - Shake Shack Burbank

    Does this location have the roadside double burger?

    Hi Kevin, Our Burbank Shack does serve the Roadside Double!… Read more

    Do they serve Brooklyn lager?

    Hi Lorie, Thanks so much for your question! In regards to beer, I have listed what we serve below:… Read more

    Are they dog friendly?

    Hi Mara, Thank you for your question. Our pet friends are welcome on the outdoor patio. The menu… Read more

    Don’t See Your Question? Ask Away!

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