We stopped by the Shake Shack in Burbank while we were out exploring the area and trying a new place for the first time. The ordering process is mostly through self-service kiosks. There is one register available if you prefer to order with a person, but no employee is stationed there full-time, so you may have to wait a few minutes. The staff was friendly, attentive, and provided excellent customer service throughout our visit. The restaurant was clean, and the restrooms were clean as well. Our food came out fairly quickly. We ordered beef burgers, a fried chicken sandwich with avocado, loaded fries, regular fries, drinks, and a shake. The beef burgers had great flavor and were definitely the highlight of the meal. My chicken sandwich was good, but it didn't have that "wow" factor that would make me want to order it again. The loaded fries were tasty too. Our total came to $81 for three burgers, three orders of fries, two drinks, and a shake. Since everything is à la carte, it felt a little pricey for what we received. Overall, I'm glad we tried it. It wasn't bad at all, but it also wasn't a place that left me thinking, "I can't wait to come back." If you're in the area and want to check it out, it's worth trying at least once. I'd give it an 8 out of 10. read more

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Winner today! Cool AC! World Cup semi finals on 2 tvs! Couldn't ask for a better place to stop for a quick lunch after driving over 1-1/2hrs to work site. About to head out for another 30 mins drive to arrive. This is my 2nd time here ever and I really like it! I was first here years ago. It filled up nicely too for lunch today. Clean restrooms, easy tablet ordering, order freshly prepared and delivered to your table. My single shack burger was great, fries were pretty good also. But, the star this time was the vanilla shake. So delicious and perfect thick consistency to go through the straw perfectly and never got thin/ runny, lol read more

Shake Shack Burbank - Dining room before the lunch rush - Fast Food Near Me - Burbank, California

Too expensive $45 for two people. Got a chicken sandwich and half of it was fried batter instead of chicken .Very small sandwich.The shakes were good .The special sauce is just mayonaise with sweet paprika in it.Again $$$$ .First and last time going here. Not a good value.Plus is they bring food out to you. Parking iis very very bad read more

I usually go to Shake Shack for their Shakes. They have some of the best shakes in town. They are not too sweet and taste really good. They have kiosks which makes the ordering easy. If you're using credit/ debit cards, I would recommend using the kiosk to avoid the line. This location is usually not that busy during lunch time, but it gets really busy in the evening. There are a lot of pick up/ delivery orders which makes the wait time longer. For ambiance, this location has plenty of tables and it is clean and well maintained. Also, the restrooms are clean too. This location is street parking only and there is public parking in walking distance. read more

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Dropped by on a weekend afternoon. Theres street parking but also a free parking structure less than a minute walk. Nice spot and well maintained! Adam assisted us and was really helpful and attentive to our food allergy and dietary restrictions. Adam also brought food to our table. Great service! I ordered the Carolina BBQ Burger and crinkle fries with a drink which happened to be a pride cup. Love that! For my drink I tried the Seagram's ginger ale. Tried the bbq sauce and honey mustard sauces with the fries. Both were really good. I like how the mustard is more mustard than honey and the bbq is not as sweet as other burger spot sauces. The Carolina BBQ Burger was really good. Juicy and full of flavor. Thank you! read more

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I stopped by Shake Shack tonight to get a soda since the restaurant we ate at CO2 tank was emptied so the soda was flat. Shack Shack is currently having a deal where a small drink is only a dollar if you order off the mobile app so I took advantage of that. When I was checking out, I looked at my reward and I had one for a free sandwich so I got the chicken shack. I walked to Shake Shack from where we were at which wasn't far. The chicken shack wasn't ready yet but I saw my drink on the counter so I asked if I could get it while I wait. They were not busy tonight so they had a lot of open seating inside. My coke was delicious, I took the chicken shack home. My mom ate it and she thought it was good. read more

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One of our family's favorite places to grab burgers! When you walk in, you can order at one of the kiosks, which makes the process quick and easy. We always go with the Shackburgers and fries. You can order your burger with a gluten free bun or lettuce wrap. The crinkly fries are good and you can add cheese and bacon. They also have TVs that are usually playing sports games. I recommend downloading the app if you want to order ahead or get some of the promos. If you dine in, they bring the food to your table. The service was friendly and the staff were checking in to see if we needed anything. read more

Shake Shack Burbank - Fast Food Near Me - Burbank, California

Allie was extremely helpful and the food was amazing! On the pricier end, but it was tasty as always!

Got a to-go order for three shake shack (their signature) burgers, fries, and a large size coke. Upon arrival, there was one cashier who was struggling to take orders from an old couple. So someone else from the kitchen came out to help with pick up window. Therefore, total time spent to go in and pick up the food was about 5mins. What came down to give 3/5 stars was the food taste. It felt like the food quality has gone down from the time when they first opened. Maybe the sauce was overpowering the meat and cheese? Maybe the meat got cold too fast? Something didn't feel right. The more I took a bite, I just wasn't satisfied. The fries were slightly on the soggy side vs crispy. Maybe I should've asked to cook longer? I don't know exactly what it was but I wasn't happy with my food overall. However, paying only $1 for large size coke was amazing! Thanks for staying open though, you guys are better than McDonald's, jack in the box, or other fast food burger restaurants (except in n out)! read more

I still remember when Shake Shack opened its very first store in SoCal which was in WeHo. I also remember that we probably waited in line for about an hour just to get the first taste of their burger. Fast forward many years after, SS now have so many branches across SoCal. We now have one in Burbank which I probably visited twice already. I had their shack burger and chicken bites. They still taste good but I can't get past the issue with customer service. It's almost nonexistent even if it's not busy. They refuse to ring up your order and ask you instead to use the ordering kiosk. read more

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We wanted a quick bite before we wandered the jackalope art fair right outside. They have such dim lighting and closed/shaded windows in here, it almost felt like they were closed. They now have self ordering kiosks to place your order but they are EXTREMELY slow and laggy and very unresponsive. It takes a lot of patience for this one lol. Once you're ready to check out, they tell you to "grab a table number" but there were literally none around the kiosk except by the one on the second to farthest end. It wasn't even stacked, they were kinda just tossed around it seemed like. Food came out quick and maybe I just wasn't feeling it that day but the cheeseburger didn't hit for me. I actually didn't really like the taste and needed to get ranch to hopefully make it better, which it kinda did but I still couldn't finish it. Not sure why since we typically enjoy shake shack in general. Parking around here is awful since it's in downtown Burbank but they do have a parking structure if you get lucky on a non-busy day. Wish there were more closer to us and hoping they bring back the Korean bbq flavored burgers. Those were fantastic! IG: @ammysalamii read more

Shake Shack Burbank - Cheeseburger and new smoked bacon burger IG: @ammysalamii - Fast Food Near Me - Burbank, California

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First time visiting Burbank location of Shake Shack. The eatery is located right on the corner and plenty of parking spots available in the plaza. Shake Shack is very welcoming and lots of tables and chairs for dining. It's bright inside and also spacious. You can do self order from the kiosk or order at the counter with cashier. Adam provided excellent customer service from the beginning of our transaction until the end. He took our order and also delivered them to our table. Thank you Adam! He also checked in on us to see if we needed anything. We had such a positive experience at this Shake Shack Burbank location. The Shake Shack Burgers, crispy cut fries and Orange Creamsicle were all on point and delicious. We ordered Shake Shack Burger both single and double stack, Carolina BBQ Burger and crispy cut fries. The burgers were all tender and cooked with the right amount of temperature. The meat was not over cooked. The crispy cut fries were definitely crispy. Carolina BBQ Burger was flavorful and not tangy. Will definitely frequent this location more often as we enjoyed our visit here along with the excellent customer service provided. read more

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I ordered food and it was a higher amount than I was originally told. Only to find out they took a $2 from my purchase I did NOT authorize!!! THEY'LL TELL YOU IT IS ONE PRICE THEN CHARGE YOU A DIFFERENT! DON'T GO HERE! Ambiance was nice though. read more

Shake Shack Burbank - Food - Fast Food Near Me - Burbank, California

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I tried the limited offer BBQ Boneless BBQ Rib sandwich bec the store pics looked really good but when it arrived at my table I thought they gave me the wrong item. Compare the pics and see for yourself. read more

Shake Shack Burbank - Misleading photo and actual sandwich received. - Fast Food Near Me - Burbank, California

I DO NOT UNDERSTAND THE HYPE? Have y'all had the fries here? What is it, Smart & Final brand ? Absolutely horrible. I also got the Korean chicken sandwich, whatever it's called. It was slightly bigger than a slider. Not all that great. Very expensive poor quality food. read more

Overall Experience: I think Shake Shack is good, however the price and portion makes it difficult for me to really love this place. I'll give it more of a 3.5. I do love it when they give promos like bogo or deals that's when I'll make it out here. Food: Everything is solid. I think the burgers here are more simple like a smash burger. Portion Size: Leans more towards the smaller size. Service: Generally, everyone here is cool and nice. Ambiance: Plenty of seats and clean. Presentation: Food always looks and comes out good. Parking Situation: There is public parking available for the area and you can just walk over. read more

Shake Shack Burbank - Fast Food Near Me - Burbank, California

They want you to order via the screens that are there so the one cashier doesn't stay at their spot at the register. As if we don't have enough screen time in life already. Then the screens to order are laggy AF. The people there aren't very bright or social so good luck getting any questions answered. The food was as expected. Nothing really special. I tried the Oreo shake and it was pretty much ass. They ask you to tip on the screen as well even though your interaction with other humans is minimal. Probably would just do in n out next time. Or Tony's slice house which is around the corner. read more

I don't know whether to laugh or cry... I ordered a double shack cheeseburger with no lettuce or tomato. I paid extra for the hot peppers and $1.45 for crispy onions. When the burger arrived, I opened it and was surprised to see maybe 4 little pieces of crispy onion .... I got that for $1.45? See the photo ..... would that be considered price gouging? read more

Shake Shack Burbank - $1.45 extra for a scant amount of crispy onions .... lol - Fast Food Near Me - Burbank, California

The food was really fresh and made to order. I really love the Vegan option and burger. The staff did an amazing job having to help customers, maintaining great service during a busy Sunday and a market that was also going on outside. I also liked the added touch screens for self ordering. They did a surprisingly good job maintaining the up keep of bathroom services and soda/condiment station considering how many people there was coming in that restaurant Sunday :) Store looks great, service was great and food was great. Thank you. read more

It's a shake shack. Had their SmokeShack burger for the first time. It comes with cheese, bacon, and chopped peppers. It came out quickly and tasted fresh with a soft bun. read more

Shake Shack Burbank - Counter - Fast Food Near Me - Burbank, California

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okay okay okay i love shake shack but its like sooooo expensive when in n out is down the road

Conveniently located in beautiful Downtown Burbank (as Mr. Jay Leno used to say) this is a pretty cool Shake Shack. Not sure if it was because of the layout or what but it was one of the most spacious locations we have been to. Plenty of seating inside and some outside which makes it fun to enjoy a bite to eat and people watch. My husband and I were up for the Burbank Wine Walk and decide to go in to grab a snack. Love they have plenty of screens to order from plus the normal cash register if the screen ordering is not your thing (or you are like my Mom and paying cash). We bought some fries and a can of the Shack red wine. Fries are always awesome, perfectly salted and hot and fresh. The wine was surprisingly awesome as well. We sat for a bit and watched one of the many tv's they had on (I watched SpongeBob). The staff was amazing, so nice and welcoming from the moment you walk in and even a bye and pleasant greetings when you leave. Food is always consistent but by far the atmosphere and staff at this location were some of the best. read more

First time having Shake Shack and first time having smash burger. Ordered the Shack Stack which adds the portobello mushroom + muenster/cheddar into the normal cheeseburger. Added pickles and onions as well. Initial impressions are that the mushroom 'patty' was so small in comparison to the burger. There was slight crisp to the breading but the mushroom itself was bland. The muenster/cheddar combination was gooey and plentiful; paired well with the fries. 5/10 The patty itself didn't have the crispness I expected from all the smashburger hype. Also not very flavorful either. 6/10 The single tomato and single sliver of lettuce was sad. 2/10 Pickles were very solid, if I am able to ask for more, it would be perfect as it cuts the heaviness of the meal. 10/10 Fries were very solid, I never really get crispy crinkle cut fries but theirs were nice. Could've been salted a little more. 9/10 Ordered at the kiosk and they dropped it off at my table. Service was friendly. Place was clean. Price: $18.17 for this, yeah no thank you. I'll go to a local mom and pop instead. Overall: not bad for a chain, but the price is quite high for what you get. read more

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Great burgers! Crispy, crinkle fries! Awesome hotdogs! Did I mention their amazing malted? OMG, I could eat here every day! Burgers, chicken sandwiches, hotdogs, fries, fried pickles and frozen custard and shakes! My favorite good food quickly place! read more

Had the smoke shack burger, had three patties and had it wrapped in lettuce . Also had the dubai chocolate shake. The shake was incredible. Would recommend trying it if you like pistachios. I would def get this shake again. read more

Shake Shack Burbank - Triple smoke shack burger wrapped in lettuce & dubai chocolate shake! - Fast Food Near Me - Burbank, California

If I recall correctly it's been a while since I ate in Shake Shack. We use to go here pre pandemic and I notice a couple of new things on the menu. Of course, the contactless kiosk is a new addition too but if you're paying cash like what we did you still need to go to the cashier to have that option. Same yummy burgers on soft buns freshly made as you order but the price is the main difference from years ago. I like the frozen hot chocolate shake due to the fact it doesn't leave a bitter aftertaste and not too sweet it pairs perfectly with my sroom burger. The bacon cheese fries is always on our favorite list cheese sauce is so cheesy in every bite. There are 2 TV on walls to entertain patrons. They have friendly and helpful staff. Several seating areas available. read more

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We went to this Shake Shack at 5pm for dinner on a Friday night - it was empty and quiet which is what we prefer. The only downside was the tablets for ordering were very hard to use and you can't customize your food with them - so we just ordered at the counter. Food came out fast! Burgers were fine and as we expected, fries were extra crispy and very good. We were shocked they had decent gluten free buns as well - and they were not the ones that fall apart! My fiancé greatly enjoyed his burger with the GF bun. Overall we would come back to this location for a quick bite - would just recommend to everyone to order at the counter as the tablets were not very responsive. read more

Kind of hate how the ordering is now all digital. That's my one boomer complaint. We came around 1pm on a weekday, and it wasn't crowded at all so we got our food fairly quickly. I ordered their Truffle Burger special, I think it's a limited seasonal item? It looked SO voluminous in their photo, but the actual burger was nowhere near that LOL. As to be expected with fast food. Taste wise, it was great though. No complaints here. But honestly, burgers are just overpriced these days for what they give you still. My dogs LOVE the Poochina from here. The custard is delicious for pups and humans. I'm not sure why their biscuit is always rock hard. I literally have to soak it in water overnight so that my dogs can eat it lmao. read more

Dry a** nuggets!!!!! Every time I order on Uber Eats it asks what kind of sauce I want for my nuggets. Every time they give me NOTHING! Now I have to eat my nuggets dry af yet again! I'm pregnant and want my BBQ sauce!!!! What's the deal?!?! I even ask the driver to ask for the BBQ sauce and they do but the workers there NEVER give it!!!! Wtf!!! read more

Realistically the food comes out hot and fast. I've gone to a handful of shack shack and this is my favorite burger location. Not too crowded. I know people complain that for a fast food burger, it shouldn't be this expensive, but honestly it's a gourmet burger!! Better than most other burgers I've had. Yes, it's a tad small, but its packed with flavors! read more

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Saw a deal on uber eats for buy 1, get 1 free. I ordered the smoke shack. It was delicious and spicy (if you're into that). Total was like $20 with tax and tip. $20 for 2 burgers is honestly good deal read more

Great burgers with high quality ingredients. Shake Shack is undervalued in LA because we have a billion burger spots but I'm here to show my appreciation. read more

Experience always varies when I go to get food. A few years ago it was pretty good. Now just a lot of inconsistent orders and the taste really varies. read more

High quality burgers and great shakes! Very polite employees. Can't wait to come back

The shack stacks that FLAVA! It smacks and has that great "gooey" characteristic the melty cheese provides and that's all you can ask for. Shout out to Libby for her upbeat and laid back attitude as well as great customer service...she helps make the experience that much better. Can I say though the price of fastfood has gone up significantly and honestly, not 100% sure it's THAT worth it to pay SO much to eat so unhealthy these days so let's consider tonight's guilty pleasure a special but rare occasion that will most likely will be more limited in time. Enjoy it while you can afford it folks. read more

First timer at shake shack and found it very interesting that you place your order on iPads. No need to wait in line. They bring you out the food to your table. I tried the cheeseburger and my husband had the chicken sandwich. We both thought it was great and went back the next day just to make sure it was as good as we thought. It tastes a little healthier than regular cheeseburgers fast food. The Korean fries were good too. Didn't like the milkshake so much but, definitely great burger spot. read more

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At the corner of the street, hard to miss. Parking is available a short block away in the parking structure or right next to the restaurant with limited slots if you are lucky. There are self processing stations where you can order off a tablet. If you like to do it old school, they have a counter to order in person. When the order is ready, they will either bring it to you or call your name. Simple and sweet. The burgers are fantastic, some would say that in-n-out is better... I would argue... but to each their own. The patty is thicker and the bread just melts in your mouth. The cheese fries.... those are a must add-on. They change their drinks seasonally and I love that. The yuzu orange is great if you like the citrus-fruity type of refreshment. Would recommend and try. If you like in-n-out, I think this will sway you to liking burgers even more. read more

Food is pretty dang good. BUT... when you pay, AT THE COUNTER... the computer automatically defaults to add a 10% tip. So it's not a choice. If you're not paying attention, you pay a tip. Zero service provided but a 10% tip DEFAULT. Nothing against tipping, but a DEFAULT!?!? At the counter?? Not cool. Tip fatigue is real. Get be back to Europe or Japan where they do force you to tip even when ordering at a counter!! Lame. read more

I usually come to shake shack a few times a year and needed something to eat before we hit the road. Ordering on the app was pretty easy and I like the customization options. However, when I got back to my car some of my order was incomplete. I should have double checked everything with the cashier, but I did not. I ordered a double shack burger and only received a single and noticed ah unpleasant piece of brown lettuce. I also ordered their chicken nuggets and didn't receive the sauce with my order. The only things that were correct were the hot ones chicken burger, strawberry lemonade and the fries. read more

Shake Shack Burbank - Fast Food Near Me - Burbank, California

The soggiest burger and under cooked fries, not worth the money and time, go to Five Guys and enjoy better food and more for your money.