Idk if he's a manager or what but Alex was quite snappy and not the kindest, even to one of his female colleagues. I had an issue and he was just not helpful at all. The young lady who helped me was very kind and helpful she works Wednesday evenings. I even felt uncomfortable eating in! read more

Had a double Shake Shack burger and hot dog. Both were excellent and on par with the rest of the franchise. Mainly wanted to write a note to say that staff was friendly, attentive, and keen on keeping the restaurant clean. Nice job guys! read more

I will seriously never understand the mania of the Shake Shack brand, but for a basic burger it's pretty decent. It's a really weird vibe in this place and I don't know why. It's not very comfortable and the one time I did eat in, I just wanted to get out. Definitely a better spot for take away. This particular location makes me crazy and I have given them about half a dozen opportunities but think I am done with trying. The main issue is the staff, who always seem like they'd rather be doing something else (it's work, I get it, but still...) and, if they're not having personal conversations with each other, they just act like zombies. There is a really good touch screen ordering system, probably to give customers a chance to avoid any additional contact with the living dead behind the counters, that tells you it'll send a text when your order is ready. That part NEVER happens. Unless you're the only customer there, standing at the counter, and see them put a bag with your name on the counter, you have no idea your order is ready. And, if you do say that you never got a text, you get a shrug or a casual, "sorry 'bout that." The Glendale location is definitely a better option if you need to do Shake Shack, but there are many other good burger spots in walking distance to this store. read more

I dropped in for Lunch and ordered the double shack, fries, cheese for the fries on the side. Now, only because I've been to a few other Shake Shack's several times, I know what it should and could have been. The burger was put together poorly, as though they were in a hurry... (this place seems to be busy with to go orders). All the sauce was at the bottom of side of the burger and the picture is after I put the toppings back in place. Fries were cold. The staff at this location isn't as friendly as the others I've been to. All and all, a decent burger. read more

Shake Shack Burbank - Burger and fries. - Fast Food Near Me - Burbank, California

Onion burger was good and tasty. Onion rings were good but pricey. $5.50 for 7 rings, with 3 of them being relatively small. Parmesan garlic fries not worth $6,00. read more

Shake Shack has currently a fun promotion, you get free fries if you are vaccinated with your order of hamburger or chicken sandwich. So my husband and I decided to give this Burbank location another shot. Bring your vaccine card till June 12 and they will honor their promotion. It was a tad harder to place our order, because of the promotion we wanted to use the regular register, not the tablets, but the register wasn't working. So we got helped and an employee placed our order via tablets. Got the free fries, 2 chicken sandwiches, 2 beers (their Brooklyn brew on tap) and 2 custards, vanilla and chocolate to be brought later on. They have seating inside but I still don't feel good about it so we chose to eat outside. They have a nice seating area on the sidewalk on a side street in downtown Burbank. The order was brought to us, a portion of fries was missing. We shared one till they brought the other one. They were nice and helpful. The chicken sandwiches are flavorful, full of chicken breast, crispy and love the pickles and the lettuce. Our favorite was their beer, cold and nice bite My husband went to get the custard later, I loved the vanilla one (and I am not a vanilla kinda of girl!), it was smooth and creamy. The chocolate one was decent, not as good though. They are trying with the customer service, everyone working there was nice, but it can be more attentive. Cons - small portions and high prices. Pro-s - decent food, free promo fries, nice seating area outside and great cold ones! Better experience! read more

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A BIG SHOUT OUT TO WENDY!! Wendy was THE epitome of excellent customer service and kindness. I tried to order their new " Korean" Shack Burger but it was sold out. I ordered the fantastic " Korean " chicken sandwich and it was delicious. Wendy went out of her way to make me a " Korean " burger with the ingredients they had on hand. She comped it for " my trouble " ... which was not necessary! But I so appreciate her taking the time to ensure that I was happy!! I would give Wendy 6 Stars if I could-- and the same for this SS. You guys are doing it right. Thank you again Ms. Wendy. You made my day! read more

Shake Shack is cool. We stopped here for lunch yesterday with my work crew. I ordered a cheeseburger with fries and all. I must say, they have good burgers and fries. Burger had thick beef with good American cheese. Nice location here with friendly workers. Cant find my Shake Shack location in Orange Country lol. Nice place, we will be back again. read more

Too expensive, buns looks and taste horible, french fries too. This place is just no good. read more

Shake Shack Burbank - Black truffle burger nothing like they advertise and it's too expensive 10.99 + French fries 4.99 + tax+ tip= $20 Not worth it! - Fast Food Near Me - Burbank, California

Food was meh for the price. Was not a big fan of the smash burger style. Bun and patty very small. Not worth it for the price.

I usually order a burger with cheese, avocado and bacon and it's a close second to in and out, my wife somehow got a burger for me that was completely uneatable. I literally threw into the garbage after two bites. It was smothered in a revolting over attempted truffle sauce that rendered even pulling the meat off not possible. This burger was the most revolting burger I've had in ages. I think I'll stick to in and out where it's simple and always good. read more

This is the best shake shack I've ever been to. What makes it the best is the customer service. The workers here treat the customer like it's a 5 star restaurant. They go above and beyond. Will Come back read more

This was my first time visiting a Shake Shack and I LOVED it!!! Manager Liz is a complete rock star. I had problems ordering in the app and she was so kind. The Mushroom Burger with cheese fried inside of the patty was absolutely AMAZING!! I normally hate mushrooms and it tasted nothing like what I was expecting. I ordered my food to go and the fries are so delicious, perfectly crispy, salted and flavorful that I finished half walking to my car and the other half before I got home. The restaurant is clean, spacious enough so you don't feel cramped and the staff are really nice. They make you feel like a VIP. Your stomach will be so happy because their food is really unique. I've never eaten anything like this burger before and really loved it. read more

I love going to Shake Shack, the burgers are so good, they taste fresh and the toppings are fresh too. I think they took away the non dairy chocolate shake they had for a while, maybe for the best lol. This one in Burbank is clean, well kept, cool area. And unlike another one I went to in LA, the service here is friendly and nice. read more

Absolute trash, avoid like the plague. The sauce is weird, crispy onions soggy af, bun in bad shape, completely drenched in that god awful sauce. Do yourself a favor and just give the nearest bum your money before entering this s*hit show read more

Shake Shack Burbank - The Korean burger. - Fast Food Near Me - Burbank, California

There's a parking structure nearby/across the street. It's located at the corner, so we saw it when we first got to the area. When we crossed the street onto the corner of Shake Shack, there was a line formed and we got into the line. After awhile, an employee asked us if we knew what we wanted to order and we said no, so she left. By the time we got to the front of the line to order, we knew what we wanted. The lady at the counter was wearing a face mask and gloves. There's a sign at the counter that reads, "Social distancing. We're taking every precaution and have marked lines 6 feet apart for you. Please wait until the guest ahead of you has ordered before moving up. As always, we're thankful for the privilege to serve you." We ordered: Shack burger and S'More shake (chocolate frozen custard, marshmallow sauce and graham cracker crumbs), another Shack burger with no cheese and a S'More shake, and I ordered a Shack burger with no tomato and a Cookies & Cream shake with malt and no whip cream. I asked her to make sure there is no whip cream. The lady repeated our order but replaced my friends' shakes with a different shake, so it's good she repeated it. We corrected the order, double confirmed that their shakes were right and that mine wouldn't have whip cream but theirs would. After we ordered, we just hung around nearby. There wasn't much shade and no wind. There's a dog section near the counter that has a picture of a dog bone and the word "parking" under it with a water bowl next to it. They do have outdoor seating with black umbrellas over most of them. But it was full by the time we ordered so we took the food with us. When they called the name on our order, we went to go get it but the lady repeated what was inside and we heard her say fries and lemonade. We said no, we didn't get fries or lemonade so that's not our order. She said okay, ours just needs to be bagged then she can bring it out. We waited a little longer, she came out with someone else's order and then went back in and came back with our order. It was correct this time. We took our food to the car. It tasted good. My shake was good and the burger was good as well, just as I expected. read more

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Went here in Burbank to see if this burger joint would be better than all the other ones I have been to. In some aspects, it was better than hook burger and in n out,however; the downfall was definitely the price. Outside, you have plenty of competition and this place doesn't stand out as much, but my mood said try out this burger place. Since I'm a health freak and don't want diabetes and cancer or some other illness I suggest you get something healthy. So, as a health freak as I am I decided to customize my burger in the most healthy way possible. I got a vegan burger made out of organic vegetable and seeds with lettuce instead of buns. I didn't add sauce, no cheese and regular onions instead of grilled. I also ordered no drink or French fries. They offer hotdogs and ice cream but there is no way I'm goiNg to order that. Although I don't eat these items they looked very tasty. The price didn't look lucrative however. The ice cream ran for 6-8$ for a small cup of ice cream. The hot dogs can range anywhere from 8-10$ and I could go to Costco and buy a dozen for half that price excluding the buns. The burger taste quite nice, it was sweet and had a spicy tint aftertaste to it. The price was 8$ which was way off the mark for me. A whole meal at in n out burger costs the same as this protein style vegan meat. Overall, customer service was on point and you have the option to oRder thru a machine as an addition to the front. Think of the service as a sonic drive thru but inside. Bizarre and at the same time unique. read more

Shake Shack Burbank - Fast Food Near Me - Burbank, California

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I don't like leaving bad reviews and when I do it's just to get their attention and I take it down . One thing and I hate and don't know how this started, LETTING PEOPLE BRING THEIR DOGS INSIDE the restaurant. They shed hairs that go up in the air and float down everywhere unlike human hair that just falls. When I see a dog inside I do a 180 and put that place on a list of restaurants I will never go. Two, last month they had rainbow advertising and signage for a month, and it's their business and it wasn't Honoring Gods Rainbow Around His Throne. For 4th of July Our Nations Anniversary they had nothing. no Flag, No Red, White and Blue, again Nothing out of Respect and Reverence for the Nation and Veterans who afford them to be able to have a business. That's it, I didn't want to be too cold blooded and give them a 1 Star which they deserve for now.... read more

First time eating at this Shake Shack location on First Street in Burbank. I remember this space was occupied by Gateway Computers way back when. It's about 2 short blocks from Burbank Media Center (mall). The interesting thing about this location which I havent encountered elsewhere was that this Shake Shack has fully automated ordering and payment. Never seen that before. I dont or havent eaten at typical fast food locations for decades now so this type of ordering may be available at your local golden arches. You walk in and along the right side of the restaurant are iPad style tablets for you to order your complete meal from. You can make specific changes to your burger/sandwich directly on the tablet. No lettuce, no tomatoes... you do that all here. This is also where you pay. There is a point of sale card reader by the tablet. We ordered 2 shack stacks and shares cheese fries. Everything came out as ordered. No complaints there. The gentleman (African American) that called out your order when it was ready was friendly and engaging. Yes, there is still human contact! Anyways, he was cool and his customer service was excellent. Food was good, service was great. Im on the fence about all the automation. Check out this Shake Shack location whenever youre in Burbank. read more

Came in around noonish on the weekend. It was not that crowded. There are kiosks near the front door if you want to order your food there with card, or you could go to the order window near the back where one of the employees can take your order. Employees were nice to ask if we had questions in using the kiosk or with items on the menu. There was a lot of seating but could be different when it's busy. The food was alright. I was kind of surprised by the size of their portions. Since I was paying nearly 5-7dollars on a burger. I was expecting maybe something different. They were on the smaller size in my option compared to if I wanted to get a burger from let's say in n out. I liked their 'shroom burger though it had a nice flavor with the melted cheese. My friend order some fries. They were crinkle cut. It wasn't anything too special. Kinda little underwhelming in comparison to the burgers. They also had good milk shakes though! I got the cookies and cream milkshake and it was not too thick but not too runny either. Flavor was good! Parking may be a little difficult in this location. There is a parking structure near by which I think is free on the weekends. However you may need to pay during the weekdays. read more

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I thought I hated shake shack but we were in the burger mood so we decided to give it a try and we must confess, we actually enjoyed it very much! We even got a free shake coupon that we used on the spot! I got a double cheeseburger with avocado and my man got the double with the mustard, Swiss, and caramelized onions. The onions were a bit too much but overall both tasted great. We also tried the truffle fries, not too shabby. That shake though.... read more

Shake Shack Burbank - Truffle fries and roadside burger I think it was called.. - Fast Food Near Me - Burbank, California

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I came here with friend while on our way home from Bakersfield. We stopped here for dinner. I've never had Shake Shack before, so I was excited to try it out. We ordered from their touch screen computers in the front and then found ourself a seat. The touch screen ordering works by choosing your order, paying by card or cash and then giving them your name and phone number so they can text you when your order is ready. It was actually pretty convenient, and there wasn't really a line for it. It's a little more on the expensive side for a burger and fries though. My friends and I called a more bougie version of In N Out. I ordered their cheeseburger with cheese fries and a soda. Once I got the text, I went up and picked up my food. They don't really give you a lid for your drink, but they have some pretty impressive reusable straws. My cheeseburger was really good. Their meat quality was top notch, as well as the veg. The cheese fries were actually really good too. I thought they'd be soggy or too salty, but they were actually really tasty and not too soggy. My friend got their special rainbow milkshake, which was their vanilla milkshake with sprinkles. The only problem was that the sprinkles would get stuck in the straw, making it impossible to drink. So unfortunately, my friend gave up on drinking it. Other than the shake we all really enjoyed this place, especially the food. read more

Shake Shack Burbank - Cheeseburger and Cheese Fries - Fast Food Near Me - Burbank, California

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The burger and food lives up to the hype...but hype isn't why I go to In N' Out. First off let me say, it's a great burger, easily one of the better burgers I've had. It's the kind of burger worthy of being the picture in a dictionary. The patties are crispy, crusty on the outside and moist and juicy on the inside. The yellowish, orange cheese ever so gooey. The slices of tomato and lettuce contrast the colors of the griddled meats and cheeses. The bun has a pleasing round shape, tucked nicely into that paper wrapping. However...the meat is kind of salty and the much lauded shack sauce was inconsequential and the lettuce and tomato don't add much to the burger other than aesthetics. I did finally figure out what an In N' Out burger would taste like with bacon on it and I learned why In N' Out never needs to offer that as an option. The grilled onions (a dollar extra add on) was really good though. Next time I'll try it with mushrooms. The fries are good and crinkle cut which is a plus. This was the one aspect of my meal that was better than In N' Out, but the fries are such a low bar to overcome. They were a little overcooked for my tastes, but went great with the ketchup. I got the cheese fries and the sauce goes cold quick. It's better than the standard cheez whiz or nacho sauce. The shakes in their namesake are good. A refreshing treat any time. It's definitely on the thicker side, but again, quality ingredients go a long way. With that said, it's a great meal, but is it worth the cost? This is where shake shack wins...yes, it's more expensive, but you can taste where that money goes. Is it enough to get me coming back? Sadly, no. This review has been sitting my yelp drafts folder for years now and I think I've gone back once or twice. In the years since writing this, the smashed burger has grown in popularity thanks to Shake Shack and there's so many, better, options now. read more

Got to use a kiosk to order and take my time to decide. Customizations were easy. Food came out quickly and was absolutely delicious.

Love their burgers. My fav is avacado with bacon burger. Staff is wonderful every time, especially David and Wendy. I only eat in n out, but burgers here tastier for me. Thank you for amazing food and service read more

Shake Shack Burbank - Fast Food Near Me - Burbank, California

Nice employees (the slightly more mature lady) . They serve custard shakes black-and-white Shake was very sweet but it was good. My husband got the orange cream milkshake, which was good after he added alcohol to it. Not a lot of milkshake flavors to choose from. It was very crowded. It is made for young people. read more

So this was my first time trying Shake Shack. I had heard mixed things, some people swear by it and some people think its a more expensive, not as good In-N-Out. But of course, I still had to try it for myself and decide. I gotta say I agree with the latter. While it was a decent burger, I think In-N-Out is not only cheaper but tastes better. I do like that you can order on a screen and they have different options like lettuce wrap vs bun, as well as different types of burger, veggie and vegan burgers, hot dogs and chicken. I figured my first Shake Shack experience should just be the standard burger and since it was called Shake Shack, I ordered a vanilla shake. My coworker ordered a shack stack which was the shroom burger and cheeseburger stacked together and fries. You put your number down when you order, so you get a text when your order is ready. I will say it is an efficient process. I got two different texts, one saying that the order was in the works and a separate text from a different number telling me that my food was ready. My coworker didn't get a text but I heard the worker call out his name so I picked up his food. The burger was okay - their Shake Shack sauce was tasty but it wasn't anything amazing or impressive. I also don't like that grilled onions wasn't an option, but I am comparing it to In-N-Out. My milkshake was quite tasty but I also wished that Neapolitan was an option - just the "black and white", which I assume is chocolate and ice cream and a few other flavors. In total my burger and shake was about $10 and some change. The fries my coworker ordered were crinkled, which were pretty tasty. He said his stack burger was $10. So my final ruling is that this place is A-Okay but I'll take an In-N-Out Hamburger over Shake Shack. read more

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I ordered takeout from this Shake Shack location recently. I had Chicken Bites, White Truffle Parmesan Fries, and a Sunset Lemonade. The food was decent, but I thought it was a bit pricey for the portion size. The lemonade was good. I didn't like that the sauce I chose for the chicken was missing from my takeout bag and that there was little sauce packed for my fries. read more

Not much to say but I love Shake Shack. This location is really busy as it is in the heart of Downtown Burbank and recently opened about a couple of months ago. This is the closest Shake Shack and glad to see it expanding. Parking: nearby parking structures, street parking VERDICT: Rinse and repeat read more

This was my first shake shack burger and I have to say that it is a solid burger that stands above its fast food competitors, but is priced accordingly. I'm sorry folks, but this is better than In N Out. There are times that I would prefer In N Out (cheaper, etc) but objectively speaking, this is a better burger. Other fast food options aren't even in the conversation. The spicy crinkle cut fries were also way better than In N Out fries (but - and this is controversial - I'd still say is second to McDonald's). read more

Back to Hollywood for me. This location is more convent but they never seem to get my burger right. They always leave something off. And the fries are cold. When they get it right it's great so... I don't know if they are constantly slammed or not but the Hollywood location never fails me. read more

Got the chance to try this location today, and I can say that Shake Shack is consistent with their food and service. They do not have a person taking the order at this location. They have kiosks to place your order. You can also customize it (like if you want to remove tomato, add avocado, etc). I think it is fancy. There isn't much seating, especially during their peak times. We got here at a little past noon, and they were crowded. But when we were done with our food, they had a lot of empty tables available. For some reason, I feel like they give you more fries at this location, which is definitely a PLUS!!! Thr fries and burgers were fresh. Service was great as well. I will definitely be back here at this location. read more

By far the best cheese fries ever with an addition of bacon! Their burgers are delicious too (not big fan of the one with the giant mushroom tho). Foodie IG @deleitartee read more

Shake Shack Burbank - Fast Food Near Me - Burbank, California

Gourmet fast food at it's finest. I've been to this location several times and have tried a good amount of their menu items. On my most recent trip there, I ordered the Hot Honey Chicken Sandwich which is one of their new summer lineup items. The sandwich comes with a piece of honey-glazed crispy chicken, topped with habanero mayo, shredded lettuce and put together with a toasted potato bun. The combination of these ingredients gives the sandwich a nice sweet and spicy flavor that isn't too overbearing. Service has also been fantastic the times that I have went. They have self servicing kiosks to put in orders and they bring the food out to you when it's ready. The staff also does a good job in cleaning up the public eating area. The location of the restaurant is also conveniently situated next to a parking complex so the walk over to it is quick. They also offer curbside pick up for any online orders. I'll definitely come back again in the near future. read more

Shake Shack Burbank - Hot Honey Chicken Sandwich + Fries - Fast Food Near Me - Burbank, California

Me and my girlfriend went here when they had a grand opening. I loooove shake shack so much. Everytime I go there the service is pretty good. But that's not why you go there. The burgers are king. There was a recent rating system on burger places that stated shake shack has the top rated meat. There is a reason why the line is out the door. Shake shack does not need to worry about its competition because its factual evidence that it is the best. They serve burgers and chicken sandwiches as well as hot dogs. Grass fed beef and all that good healthy stuff.lol they have a special sauce that gives the burgers life and they also have this sauce with chili peppers in to too. The breaded chicken sandwich was delicious too. Then the cheese fries and shakes are always top notch. There are not many locations so convenience is a little bit of an issue. And the menu items are a bit pricey. But other than that this restaurant chain is by far the best! read more

Shake Shack Burbank - The things I would do for those fries! Lol - Fast Food Near Me - Burbank, California

I'm not here to change people's mind about shake shack. This review is strictly about my experience with this establishment. The biggest difference about this location is the self service screens. Personally I love this. It takes the confusion out of the ordering process and allows me to have it my way (I know, it's not Burger King). Long story short my order arrived just the way I specified at the kiosk. My only ding about this location is how long my order took based on how busy it was. The restaurant was barely 40% full and it took a fairly long time to get my order. After placing my order I had enough time to walk accords the street, order an ice coffee, wall back, and the watch the final set of a volleyball match that was on tv. This is really nit picky and it really didn't hurt the experience significantly. Just could be better. read more

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Now shake shack is very overpriced to say the least, but the food slaps! Everything is always fresh and high quality. I got the hot ones everything. The burger was FIRE! And the hot ones chicken sandwich was incredible as well. That nice crunchy breading is everything. I also got the bacon cheese crinkle cut fries which were amazing as well. Their cheese is really good, tastes like fresh queso. I dipped those in the hot ones sauce and it was bomb. The workers are really friendly and they try their best to be quick, but they're always slammed! The dining room is huge and it's always clean. Expect to wait at least 20 minutes for your food. That's my only complaint! Oh and they make ordering easy by making everyone order on their own using the kiosk. read more

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This place is a solid 4.5 stars for the taste alone. I got the cheese burger with onions, tomatoes and lettuce, and the cheese fries. I find this place to be very similar to In-N-Out in the sense that it is delicious when it is fresh. When it isn't fresh though, the burger is mediocre at best. One.thing I appreciate about Shake Shack is the fact that the bun isn't completely cut through. The bit of attachment helps hold the burger together and keeps the sauces from dripping all over the place. Eat it fresh. Don't bother taking it to-go. read more

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Had the best experience here I have ever had at this location. I was blown away at the kind service today. The young man with the glasses who took my order was extremely kind and quick taking our order. And an older lady with a cane was also very kind going around the restaurant making sure the customers were happy. But to have amazing customer service AND delicious food is so awesome. Everything was on point. Fresh, hot and crispy. Thank you for making my Friday! On a side note, some people have lost touch with humanity. On our way out a misunderstanding occurred with a customer and worker, and even though the worker apologized several times, these two ladies with a little boy chose to make a scene. So sad. Some people forget we are all human, make mistakes, and could use a little compassion and forgiveness. Wish I could give this poor worker a hug. Yikes, did she get her head bit off :( read more

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the service was great the food came out fast it was good. I will go back. Go read more