the food was delicious! the worker was so sweet and the service was really fast. it was also very clean and well kept!

Franchise owner sucks, intentionally opts out of accepting coupons and the only employee that works there gets upset when you try to use one and it doesn't work like you were supposed to know that going in there somehow. read more

If you place an order redeeming a promotion and come in with an order number, they really don't like it. They might disavow any ability to contact corporate to look up your order. They might lecture you about how the number of receipts has to match (implying that you are trying to steal). They might take advantage of you helplessly hoping that the order is making its way, rather than trying to locate the order, to lecture and boast about how they are a wonderful sandwich shop. I don't remember the sandwich. I do remember that you treated me like dirt. read more

Only man working, did not get his name, but poor man, he's just mad at the world, hates his job and life but he shouldn't take it out on others.. I went with some friends and he was super unfriendly, not hospitable at all.. he denied my friend a cup of iced water and denied me a side of sauce and banana peppers .. I will not ever return to this subway.. I do not want my food/sandwich being done with hate .. god bless the man, hopefully he has a change of heart, for his own heart read more

I came to this Subway location today for lunch to purchase sandwiches for my two sons and myself. Unfortunately, I left extremely disappointed with the customer service and my experience. I started by ordering a protein wrap and politely asked the employee if he could replace the lettuce with spinach. The lettuce being served was extremely yellow and did not look fresh, so I simply preferred spinach instead. He told me that the wrap was "not customizable." I stepped back and looked at the menu again because this surprised me. Nowhere on the menu or the screen did it state that the item could not be customized. I asked again if he could please substitute spinach, specifically explaining that I did not want the yellow lettuce. Again, he refused and told me it was not customizable. At that point, I was frustrated. I had two hungry boys with me, so rather than continue arguing, I went ahead and ordered the rest of our food as offered. However, I was very disappointed that such a simple ask could not be accommodated--especially when there was nothing posted indicating that substitutions were not allowed. I am a regular Subway customer and have visited many locations. One of the things I have always appreciated about Subway is the ability to customize my meal and choose the vegetables I prefer. Asking for spinach instead of lettuce seemed like a very reasonable request, particularly considering the condition of the lettuce being served. Unfortunately, this experience left such a negative impression that I will not return to this particular location. read more

For 499 Subway of the day but I guess you have to order it online or something because the cheapest they had was 7.99. It came with a drink and chips. It wasn't all that happy with the lettuce because it was yellow and it looked just old. The soda came out of the machine it was all foam. The tomatoes didn't look that fresh either. I don't eat much at Subway but I thought I would try it. I'm hoping that I don't get a stomach ache from the lettuce or all the foam in the soda. Three stars because they need to do better on the freshness of the vegetables. The service was fast and friendly. The parking lot you can only go in one way and somebody parked crooked into the handicap parking so it was hard to park I think there's only three spots. It was quiet in there we'll see how it goes with the sandwich. read more

Subway - Meatball sub - Fast Food Near Me - Burbank, California

The gentleman working this morning was unsanitary and RUDE. HE started making my sandwich think has to do something on the POS... AFTER we went into the walk in cooler touching the handle and various things. Came back and proceeded to make my sandwich. I asked him to change his gloves and he said NO I DON'T HAVE TOO... I just turned and walked out. How you dirty and rude? I should report them to the board of health as a matter of fact read more

Great service and staff. Very clean and good AC in this heat! Not too crowded either, so you can enjoy your food in peace.

Best place for clean freak people. The guy is nice and never messes up my order. New fav place

I want to start off by saying this is the best subway I've been to. I know it's a bold statement but it was actually one of the most amazing experiences I had. I'll start off with the basics, walking inside it was incredibly clean and we were greeted very well. The food was perfect in the end to my liking to a T. I am an extremely shy person when it comes to asking for what I want. The person helping us was so nice and it was the first and only time I have been to a subway where they asked me do you want me to toast the bread and cheese separately then add your protein or all together He asked the sauces first before any veggies I was able to come out with a perfect sandwich which I had never had before. If your in the area and are looking for a subway thats clean with quick and amazing service you should definitely stop by. read more

Firs time visited today Excellent service I wish to give them 10 Stars I would Recommend to every one who likes subway

I uploaded a second picture compared to a ghetto area k-town mid wilshire. This is how subway used to look like! Not crappy Burbank stuff! read more

Subway - Fast Food Near Me - Burbank, California

Terrible customer service, also for some reason there's no Sub of the Day option and most sandwiches "aren't customizable". Looks the same as any other Subway so ambiance is the same but service was absolutely terrible, rude, no friendly attitude and js a sad looking place. read more

I just got profiled at this Subway. Wouldn't let me use my coupon because I was with my friends (who are twins) who also had a coupon. Was going to be separate orders. Really not good business because I was about to buy 6 subs. Disappointing to say the least. The person working at 3:15pm on Wednesday 10/15/2025 was really mean and nasty. Never going back here read more

The new owner, Amo, is extremely friendly and provides great service to all his customers! The store is always clean and today and the food is always fresh and delicious! read more

It was very delicious food and service at this location. Really appreciate it . Nice and clean place

Food is always fresh, AMO is always friendly and takes care of you every time! Always comeback to this location.

Second time coming for a sandwich and Amo was there this time. He was just as kind and sweet guy as the other lady (I think it is his wife). He took my order and made my sandwich to perfection. Super kind people work here and I'm not just saying that. It's very rare to come across this type of people nowadays. Highly recommend this Subway location. Tons of parking spots. Thank you again Amo for great service. read more

Subway - #15 Titan Turkey - Fast Food Near Me - Burbank, California

Great customer service. Real clean spot. The sandwich was delicious!!!! That's when someone makes your food with love !!! Will be coming back again read more

Horrible service. First off, this location does not honor any of subways promotional offers. The sandwich combo that should have been 15/17$ max was rung up to 23$ Second. The man making the sandwich had a horrible attitude. He put the cheese under the meat before toasting so the cheese didn't even melt and when putting the avocado on he only diced it in his hand and put it in one spot of the sandwich. They also have no sign up saying that they don't honor subways promotional offers. When i brought this up he lied and said that no subways offer the daily combo meal. Horrible service and i will not be returning. read more

Greeted with a warm welcome and great customer service from Amo. Food looks fresh. Place looks clean. Overall great location.

This Subway location is wonderful! Amo is a nice owner and chatted with us while making our sandwiches. Very down to earth and proud of the quality he puts into the restaurant. The items were fresh and the restaurant was clean and well taken care of. Would recommend and definitely will be going back. read more

What a change!! This is a uniquely fresh place to eat. The old Subway is gone and this fresh, clean and friendly Subway is in its place. After seeing the owner sweeping and rearranging the seats, you could tell that he truly cares. In speaking to him, he's invested many personal resources into this location with the hopes of creating a place in our community. The meats are cut fresh, the bread baked, the orders made with care. This location owner wants things done personally the right way. Please stop by. Give them a chance. Update the previous rating. He's a genuine man investing 14 hours a day into his business. read more

Horrible service print outs on too of the "fresh" food, no coupons allow. Possible the most horrible subway experience ever, makes you wonder how a business like this can stay open when no one does business. read more

Amo is amazing! I go all the time on lunch breaks! He has amazing customer service and very kind. Greets me everytime I come in. the food is always fresh as he keeps the glass closed. My go-to Subway!! read more

It was amazing You can check and i am sure you will have good memories Place was Clean and personnel was patient and polite read more

A year ago I came here and bout two 6" sub combos, price was $30 and I thought maybe it's just the times we are living in, but about a month ago I came back and bout a turkey, regular, nothing extra, 12" sandwich combo for myself and it was close to $30. I mean what? I bought it out of respect and not wasting food but this subway is really gouging its prices. Every other subway is half that price for a 12", and 6.99 for the half sandwich combo. I don't understand why this place is so expensive. And they don't take coupons or follow the sales other subways are doing like the sub of the day, which it's about $6.99 for the full meal at every other subway, because of course that's a deal and they can't allow that. I wanted to help the business but when it's pricing the sandwich like that it's a complete turn off. If you don't mind over paying eat at this place. read more

Ever since this Subway went under new management, everything has gone completely downhill!! I came in wanting to use a coupon, and the woman working there gave me a really bad attitude and acted like she didn't want to accept it at all. Their whole team feels very unprofessional and the rude attitude made the experience even worse. Definitely not the friendly Subway I used to know, and I won't be coming back anytime soon. Terrible experience! read more

Best and freshest sandwich ever. It was absolutely delicious ! This is the only subway I'll go to.

Amazing food clean environment great owner. Come here if you want the best subway ever

I highly recommend this subway ! The place is super clean , well organized .. food is very fresh. Their customer service was amazing . 10/10 :) read more

Met Marinna, sweetest lady I have ever met! Clean environment and fresh food. I look forward to revisiting this specific location again soon! read more

I went here for my lunch break, and was in a hurry. When I arrived I saw that there were 5 people ahead of me. What got me even more amazed was that there was only one guy working. But let me tell you, if there was a human out there that would make you think twice about switching over to AI or robotics, it was this dude making the sandwiches and ringing up the customers. I wish I would have gotten his name, but the best description I can give is that he was probably Armenian and probably in his mid 40's. He was working them sandwiches at super speed, wrapping them up neatly and quickly and even remembering to dispose of his gloves and then putting on a new pair in between handling the cash at the register and making the sandwiches. So when this other uber dude in line finally gets his order of like 10 sandwiches, the regular line was still full of those waiting for their sandwhiches. But the employee , who happen to still be the only Person working at that time kept his composure and pace as he served one after the other, and at such impressive speeds. --All while keeping his grace, and was even kind enough to apologize to me for the "long wait" as I approached the front of the line. Apparently he had no idea that that was the fastest line I've ever been in at Subways. I had so much respect for him at that point that I even took out $100 to pay for the food. I didn't have anything smaller but It dawned on me as I did so, that if I was in a hurry like he was, id be pretty pissed if someone handed me a $100 bill to pay with, like as if they never heard of Apple Pay? I mean who has time to give you change when they've got fifty customers in line. Unfortunately I was slow to process that, but it was all in my Good intentions because what I really wanted to do was get change so that I can tip him. But despite the fact, the guy was still so nice, still so patient, and still in a calm and polite manner gave me my change as quickly as he could. I left him A $10 tip.. Mad respect for the subways who hired him, they are pretty smart, probably saved money in the process of hiring less because this employee is like a "5 persons-army -man-dude" ? Well I just hope management gives him the credit and recognition that he rightfully deserves. read more

Good Service! The location is clean and the staff are friendly, Will come back again soon!

Great food and service. I kid you not this is the best subway I have had. Would recommend if you are in the area!

Great place with fresh food. The location is the cleanest I've ever been too. Great customer service and friendly environment. read more

Subway - Fast Food Near Me - Burbank, California

This store is very clean and well-stocked, but it's not my favorite Subway. For one it feels like it's just some guy with his family behind the counter-- the lady who made my sub when I came in, although very polite, wasn't wearing any sort of uniform, just a visor, which makes me wonder how sanitary they're keeping the place behind the scenes. And the other major issue here is that they mark their prices WAY up; a footlong and a drink here came out to $21 and they wouldn't honor my coupon. I get that the franchisees have to make ends meet somehow, but when a sub at this location costs 25% more than the same order elsewhere, I'm going to steer clear. read more

A genuinely delightful Subway experience. Care taken into the sandwich construction, personable and pleasant service, and a very clean and inviting establishment. read more

It's honestly one of the best subways I've been too. The food was amazing and it was one of the cleanest subways I've been to. I feel like other subways. I've been to just didn't look fresh. I didn't feel like subway used to feel like when I was younger, but this location genuinely was really good. It's a man who works there and looks like he could need some help so if anyone is interested to work at subway I'm sure it would be a great help to him. He truly is a sweet man. read more

Very good and extremely clean! I've honestly never seen a Subway this spotless. The counters, tables, and even the prep area looked freshly wiped and well-kept. Everything felt so organized and welcoming. The food was actually fresh from the bread to the veggies, everything tasted crisp and flavorful. You could tell they really take pride in keeping this place up to standard. It truly stood out compared to other locations I've visited. Definitely one of the best Subway experiences I've ever had, and I'll be coming back for sure! and thank you amo for great services read more