Grand Opening- very busy!!!! Great service, app very helpful, clean, great vibe! Glad to see Shake Shack in the heart of downtown Brea! read more

See all

Wanted to try this place food was subpar burgers dry and flavorless they are so cheap with the lettuce one tiny piece fries are good , but for the price I would not get the bacon cheese fries again indoor and outdoor seating very nice , super clean and the staff was friendly I need some flavor and seasoning on my burger will I try again no Red Robin so much better parking horrible read more

See all

Tried the hotdogs since there was a 2 for $8 deal. The hot dogs weren't bad. I would give it a 7/10. Wouldn't pay $8 for each one though. I liked their hotdog buns. It was like their burger buns. First time at this location, and it wasn't busy so I got my food pretty quick. read more

Shake Shack - Burgers Near Me - Brea, California

Food: delicious double smoke shack FTW!! And an AleSmith to top it off sheesh cant ask for more. The kids tried the kiwi lemonade and sunset lemonade. Sunset was a bit too sweet even for the kids. Cheeseburgers were delicious as usual too. Service: on a busy Sat afternoon with a full staff helping customers, I needed help buying that AleSmith :( only 2 of the 4 Kiosk machines were available but I needed a team member to show my id. I asked the person behind the counter for help they mentioned i needed to order it with the cashier :/ i got frustrated because at that point there was another line to wait in. I found another member walking by and kindly asked for help. I showed her my id and she put some code on the kiosk. I completed my transaction that quickly... shouldnt staff know how to direct customers? Would definitely be more efficient anyway. Ambiance: fun and loud. Family friendly. Seating inside and out. Shaded areas inside and out. Restrooms were kinda messy and only one sink so expect a wait. Parking: the shopping center provides ample parking on the other side of the lot. To park near the entrance, drivers might have to wait a few minutes or follow the customers back their car. Not ideal but so far havent had to wait more than a few min. Pro Tip: skip the line and order their mobile app. Much better experience and get some special promotions :) happy yelping yall read more

Shake Shack - View of location - Burgers Near Me - Brea, California

Food is delicious, service can be a bit slow because they're so busy. Ambiance is better than average, wish they had more indoor seating. The workers are nice and friendly & trying to keep up with the pace. You have to be patient if you're going during their peak times. read more

I'm seriously so disappointed in this location. I hyped it up to my husband for our weekly date night and it backfired. We ordered an Oreo shake with spicy fries and the bacon avocado burger. Our bun was so soggy it was holding, the shake was half full (because we opted to having no whipped cream) and our fries were NOT tossed in the seasoning. The seasoning to make them spicy was simply dumped on the top fries. read more

Shake Shack - Burgers Near Me - Brea, California

Last Friday, I ordered cheeseburger which looked like snack burger and wasn't worth the price I paid for it. All the hoopla over Shake Shack is overrated. Good thing, I didn't order soft drink because the minimum price was like $5. My friends and I agreed...stick with In and Out because we know what we are getting! Never going back to Shake Shack...You have been warned! read more

Great experience ordering through the app ahead of time and picking up 15 minutes later as promised! Shackburger and fries were so good and the process was very easy. Will come back here again! read more

Got 2 burnt burgers. Went in around 8-9pm. Asked if they can remake one, as we came to eat on my mom's lunch break. She was in a rush to eat so she had to eat the burnt one, they had an off ish response. Gave a hard time to remake. Finally remade it and I took it to go. Disappointing. read more

**Service: (2/5)** Ordering is done through kiosks, so there's minimal staff interaction. The only time we saw anyone was when our food was dropped off at the table. **Parking: (3/5)** There's a large parking lot, but the plaza is pretty busy, which makes finding a spot a bit of a hassle. **Food: (1.5/5)** I used to really enjoy Shake Shack in other locations and would even crave it, but the food at this location was bleh. Both the fries and the burgers were just okay. The oil used for the fries and mushrooms tasted like it needed changing. **Price: (2/5)** I don't remember it being this pricey, especially for such small portions. We spent over $60 for 3 burgers, 2 fries, and 3 drinks. Not sure I'll be returning--there are definitely other burger spots I'd choose over this one. read more

I came to Shake shack after a long day of work and met these two guys right here that were amazing. Jason and Frank were awesome with Customer Service hospitality, friendly, and professionalism. I'll be back soon I give these guys an A+ Thanks Guys read more

Shake Shack - Amazing guys very friendly and professional with great service makes me wanna come back to the shack. - Burgers Near Me - Brea, California

We were surprised that only kiosk ordering was available when we walked in. The burgers were fresh and delicious. The onion ring order was paltry though -- maybe six total, which was small for the price. I would not recommend the lemonade however. The flavor of the tropical mango lemonade was really weak. It definitely felt more like a fast food joint than the Shake Shack restaurant that I went to a few years ago in Hollywood. read more

100% worth using the app. I only eat here when the app has a deal on sandwiches. Helps with the pricy menu. Also no waiting when you order ahead of time. Employees are always the nicest and quick to help/ask. read more

This is a awesome place to bring the family and friends the burgers are delicious but they are a little small but they are good read more

See all

Ordered for pick up and the process was easy enough. Main issue was that I found a giant rubber piece in my custard...not sure what it could be from but it definitely made me lose my appetite and scared for what other bits and pieces could be inside. Hopefully it's a one off because that was disappointing.. read more

See all

Reaching it to share that our Yelp PickUp order was missing an item, tried to call and the voicemail box was full. Burgers were very good, just bummed to miss out on the fries we paid for. read more

I cant say anything about the food because everything was cold by the time i received it. I ordered my food for take out and waited for 30mins. I never received the text message they were supposed to send when the order was ready. Please work on this. read more

Most of the items I tried were limited-time items, so I don't know how my review will reflect Shake Shack as a whole, but I really enjoyed the items I had. This was also like my second time ever having Shake Shack. I really liked the Black Truffle burger. The truffle worked really well with the cheese and the crispy sweet onion. I noticed that the patties on both the Black Truffle and normal cheeseburger are relatively thin though. They're almost like smash burgers. I'd recommend getting two patties if you're actually hungry. I also really liked the Thai iced tea shake. It wasn't too sweet and was very yummy. The truffle Parmesan fries were good too - mostly due to the black truffle sauce on the side. I used that black truffle sauce on everything haha the burgers too. I really wish these were permanent menu items. To be honest, if these items did not exist, this would probably be a 4 star review. I thought that the normal burger was good. And the chicken burger was moist, but kinda bland. Not enough sauce or seasoning I think. Without the limited edition stuff, I would probably say that Shake Shack is good but expensive. I feel like I'd be paying the higher price if the product backed up the price tag. The "luxury" black truffle stuff and the Thai tea justified the higher price point for me, but I don't know if the regular menu items can hold that same weight. The service was good - I liked that they delivered the items to your table. It definitely made the experience feel a little more upscale. The inside also just feels cleaner and more posh than your typical fast food restaurant... you can kinda just feel like you're in a nicer neighborhood. But I don't see myself coming back when the limited time items go away. read more

See all

Very good burger, very good fries, very good shake, VERY small portions, VERY expensive. Clean sterile environment, and the service was quick and pleasant. I'm of average size and I was able to finish my burger in about 6 bites. It's a small burger, but it's tasty...PS, beware of the Shake Shack Farts read more

So glad they are finally close by Get a burger and some cheese fries Everything here is good It's not gourmet but it's delicious lol read more

Disappointing- the grilled cheese looks nothing like pictured. As if they slapped a slice cheese between a burger bun and smashed it flat. It's so small and definitely not worth the price. See pic on menu vs actual. read more

Shake Shack - What we got. Very disappointing. Small even by kids meal standards. - Burgers Near Me - Brea, California

See all

Cold fries. I absolutely hate cold fries--how can anyone serve cold fries? I arrived within five minutes of my order being ready, and my fries were already cold. Totally unacceptable. The only saving grace was that my burger wasn't made too early; otherwise, it would've been an even bigger disappointment. For the price they charge, it should be illegal to serve food like this. It's ridiculously expensive, not worth it, and left me feeling gross after eating it. On top of that, the kitchen was cramped with too many teenagers running around, which didn't inspire much confidence. Overall, a horrible experience. Definitely won't be going back. read more

This restaurant's opening was eagerly long-awaited by Brea residents, so I had to wait a month for the initial onslaught of customers to stabilize before I tried it. I ordered their Black Truffle Burger. It's expensive, relative to its puny "White Castle" size, at $15 with tax! And there wasn't anything special about it, despite the "truffle" taste. Given that its burgers are expensive, I don't think diners will come to Shake Shack that frequently. It's difficult to imagine how a middle-class family of four will spend nearly $100 for a meal here (burgers, fries, and drinks) unless it's for a really special occasion! I'd rather go to Jack in the Box across the street, or Brea's Best, or Carl's Jr. further down along Brea Blvd. read more

Shake Shack - Their Black Truffle Burger is about half the size of a Carl's Jr. but with a hefty price tag that's double, at $15 including tax!!! - Burgers Near Me - Brea, California

The burgers here are super good! The burgers are well seasoned and have a buttery flavor. I ordered the Avocado Bacon burger and it was way better than a regular fast food burger. I also recommend the Smokeshack burger and the Shack burger. The size the burger is good, but I didn't get full with one burger. I recommend going with a well packed burger or order 2 regular burgers. The service at this location is great. I went on a Saturday afternoon and I was expecting a huge crowd of people, however, there was little to no people. Ordering process is super simple - you just order on their self serve kiosks and your meal comes straight to your table. Overall, a very good experience. read more

Shake Shack - Fifty/Fifty - Burgers Near Me - Brea, California

See all

Tasty burger. Timely service. Ordered on line and in person without issues. Good variety to have options with different types of burgers as well as chicken sandwiches read more

Food Quality vs. Price. OVERATED and OVERPRICED !!! My first time having a Shakeshack Burger. Seriously?!!! $7.99 for this very simple burger that is cheap on lettuce. Literally, you only get one small leaf of lettuce. Man! This burger quality is equivalent to the value menu quality at a fast food place. I use to hear people say, "oooh Shakeshack". But in reality, there's nothing special about about their food here. Maybe they really are just known for their shakes, hence the name. Restaurant price food but a fast-food quality. read more

Shake Shack - Simple Shakeshack burger for $7.99 that is served smushed bun, lack of flavor, and literally only have 1 small leaf of lettuce. - Burgers Near Me - Brea, California

The burgers have massively improved compared to when this location first opened. Before the burgers were very plain and dry but now, the patties have lots of seasoning and are smashed thin yet still very juicy. Just tried the Kbbq items and the flavors worked very well in both the burgers and the chicken sandwiches. Can't wait to try whatever new items they come up with next. read more

Good food, a bit over priced. Completely mismanaged, inadequate use of employee time. 3 tables of customers and food timing is 30+ / 45 minutes. Employees walking around nothing to do, conversations non-work related. Kitchen downs seem busy. Needs new management. Better training. Employees are nice though, if that's worth anything. Lol Update * - employees had out order packed to go, even though Registered to dine in and had table number. Better training / Better management please. Cold food, cold expensive food and more waiting. 3 stars seems more than reasonable but want this place to succeed. read more

I'm a Brea Local. First time to go to a Shake Shack. Soooorrryyyyy, not imprressed. Overrated: Expensive Small Portion Nothing Special Being a Local, I'll rather ho to Breas Best or even John's Place. An average terestaurant has only 3 years to make a mark. Unfortunately, I think this place will last even less than that..... read more

Shake Shack in Brea has got to be one of the strangest burger spots I've ever visited. The service? Mediocre at best. The food? Completely underwhelming. And the prices? Absolutely outrageous. It's as if the company isn't even trying anymore. The one thing they do brag about is their triple-filtered water, which they proudly label. But honestly, if the best thing about your restaurant is the free water, you've got serious issues. Burgers priced over $14? Fries costing over $10 with a bland "truffle" sauce? The food came out cold and without any flavor. It's insulting. How can this place justify these prices? It feels shameless. There's absolutely nothing to rave about, and their pricing model should practically be a federal crime. Businesses like this don't deserve support. Shame on you, Shake Shack. To make matters worse, the seating consists of bland chairs and tables sitting on cold concrete floors, making it feel like you're dining in a cheap warehouse. 布雷亞的 Shake Shack 是我去過最奇怪的漢堡店之一。服務？最多只能說是中等水平。食物？完全讓人失望。價格？實在是離譜。感覺這家公司根本不在乎客人。 他們唯一值得炫耀的就是他們所謂的"三重過濾水"，還貼上標籤自豪地展示。但老實說，如果你餐廳唯一能讓人稱讚的是免費的水，那你的問題真的很大。漢堡價格超過 14 美元？薯條加一點平淡無味的"松露醬"要價超過 10 美元？食物端上來時又冷又沒有味道，真是侮辱人。 這家店憑什麼收這樣的價錢？簡直毫無廉恥可言。完全沒有什麼值得推薦的，他們的定價模式簡直應該被列為聯邦犯罪。像這樣的商家根本不值得支持。Shake Shack，真替你們感到羞恥。 更糟糕的是，座位就是幾張單調的椅子和桌子，擺在冰冷的水泥地板上，整個環境感覺就像在廉價的倉庫裡吃飯一樣。 Shake Shack en Brea tiene que ser uno de los lugares de hamburguesas más extraños que he visitado. ¿El servicio? Mediocre, en el mejor de los casos. ¿La comida? Completamente decepcionante. ¿Y los precios? Absolutamente ridículos. Es como si la empresa ya ni siquiera se esforzara. Lo único de lo que presumen es de su agua triple filtrada, con una etiqueta que lo anuncia con orgullo. Pero, sinceramente, si lo mejor de tu restaurante es el agua gratis, tienes un problema grave. ¿Hamburguesas a más de $14? ¿Papas fritas que cuestan más de $10 con una insípida salsa de "trufa"? La comida llegó fría y sin sabor. Es insultante. ¿Cómo puede este lugar justificar estos precios? Se siente como una falta total de vergüenza. No hay absolutamente nada digno de destacar, y su modelo de precios debería ser considerado prácticamente un delito federal. Negocios como este no merecen apoyo. Qué vergüenza, Shake Shack. Para empeorar las cosas, los asientos consisten en sillas y mesas aburridas colocadas sobre pisos de concreto frío, haciendo que parezca que estás comiendo dentro de un almacén barato. read more

I came here on a Monday and was surprised to see how empty it was. Usually, the plaza itself is packed and the surrounding food spots are packed as well. Anyways, I ordered two burgers and a drink. I'll admit that the burgers were tasty especially the bun. I liked that they provided water for all customers. I didn't get to take a good look around the place, but I'm assuming there's plenty of space to enjoy a good burger. read more

Shake Shack - ShackBurger - Burgers Near Me - Brea, California

Finally one in north Orange County! Great location, formerly Corner Bakery. Plenty of outdoor seating if you can't find a table inside. There's also a Starbucks next door...what a combo! Parking during peaks hours can get a bit tough but the burgers are worth the fight. Yes they may not be as economical to its counterpart (INO) just down the street but their burgers are well seasoned and perfectly cooked. They have better fries here also and other options like the shroom burger or even their fried chicken sandwiches which are equally as good as the burgers! Don't forget their concretes too. So glad to have this in the area, will be frequenting. read more

Shake Shack - Cute bag - Burgers Near Me - Brea, California

See all

I think the other reviews are being a bit dramatic. talk about first world problems. The food was good and the service was good. the parking lot was busy but so is any other parking lot on a Friday night. Price is relatively expensive but they serve tasty food no need to leave a bad review because you can't afford it. I would come again. Nevermind. not even within a few hours of writing this i ordered the Black truffle shack stack and they forgot my patty. read more

I have been here several times but also know that if I'm traveling and I see a Shake Shack, but I'm in for. They have some of my favorite french fries which become even better with cheese sauce. Of course their Frozen Custard is amazing. I don't think their hot dogs get enough praise as well. Staff works efficiently. Parking lot is not the greatest but if you are familiar with the lot you know that this issue has been going on for many years. Shake Shack seems to get a bad rap for being overpriced but the food is good quality and they also have great offers if you sign up for email/social media/app. read more

Shake shack has always been good and we were happy to see them land locally. I was surprised at the news reviews but we decided to go anyways. The ordering is a bit odd on the self service kiosk but all in all was fine. The burger was awesome as usual, the fries need a little help though as they were very dry. We will be back and hope for some small improvements along the way. Welcome to Brea.! read more

So disappointed.. placed an order through the app for nurse's week. My staff picked up the order and we realized there was a burger missing. I called and spoke to a manager (Jesse) was told he would have the burger ready when I return. When I get there the staff have no clue what I'm talking about. This is so disappointing and not great customer service. I order here frequently as a reward from my staff but will now have to think twice about this.. read more

I would pass on my way to IN-N-OUT further east on Imperial HWY Very mediocre for price 2 Smokey BBQ Classic Double 2 Bacon Cheese Fries 1 Banana Shake 1 Small Coke Zero $60.00 Huge Disappointment read more

We were excited to see this new place open up and thought we would give it try. The process was pretty easy order the food at the kiosk and the bring it out to you. Staff is friendly and helpful and the food was pretty good but the issue for us was the price and value. I felt that this was way overpriced for what you actually received compared to other burger places around here. If the prices were more reasonable we would be back for sure. read more

Honestly shake shack makes some of the best fast food onion rings and burgers I've had in my entire life. Expensive, sure, but you also get huge portions for the meat patties. read more

Asking for no mayo/aioli should not be a big deal, but it was. I got my sandwich no aioli AND no crispy onions. I also ordered onion rings and did not get those either. The server was put out that I walked up to the counter to order. She was also annoyed to have explain that we had to address the tip before we could pay. I'm very sorry to have inconvenienced her, it won't happen again. This location has never gotten orders right and we won't be back. read more