Just ordered a Chicken Shack from shake shack Brea and theres the smallest piece of chicken in my sandwich. It's not even enough chicken to fill up the entire sandwich i took multiple bites that were just bread and pickles. I wish I had more time on my lunch break to go back and return it! Definitely not worth $10! read more

Shake Shack - Barely any Chicken in my sandwich! - Burgers Near Me - Brea, California

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It took 10 days for my debit card to get charged but food was good , wait time was good.

Wow, such a great experience here at the SHAKE SHACK BREA California location. Frank is very personable and great with communication. He is a positive reflection on the company. I would return anytime for a great meal. read more

Shake Shack - Frank at SHAKE SHACK - Burgers Near Me - Brea, California

Be warned. Had a shroom burger and banana shake from this location for dinner on 5/5. My partner, who had only taken a sip from the shake, woke up with an upset stomach, and I, who drank the majority of it, spent the entire next day violently throwing up and completely nauseous for days after. Not sure if they aren't cleaning their machines properly or what but I seriously won't ever crave this stuff again. read more

Have vegetarian and vegan went 1 time won't you use cow throw French fries not vegetarian or vegan do cook all bugers that includes vegetarian bugers I hope Shake Shack goes business read more

Pretty much ate the whole burger then noticed that it was still raw in most places of the patty. Hoping I don't get sick Not sure what happened with this location read more

Shake Shack - Raw patty burger - Burgers Near Me - Brea, California

Shake Shack was extremely overrated when I tried them when they first opened in NYC and they've gotten even more complacent since they've expanded. The food is so bland, greasy and overpriced. I shouldn't be paying over $20 for a burger combo. I don't care how "high grade" their beef is if I can make a better tasting burger at home with the Costco patties I have in my freezer. It's pretty clear Shake Shack is now just trying to coast based on the (unmerited) reputation they've built purely on hype. Based on what I'm reading from recent reviews, I'm not the only one who sees it this way. They won't be missed once this location closes down. read more

If you want quality taste you're better off spending your hard earned money at in n out. There was no taste in their burgers nor hot dogs. Shake were just loaded sugar and diabetes. Oh and if you don't tip, you get no service. Even the worker who brings food out to you somehow knows whether you tipped or not because we did an experiment. No tip = no service - we ordered off of a kiosk. Just ask the worker who did not bring us our extra cup and lid (so we can split our own drinks for the kids) even though he asked, "is there anything else I can get you?" upon bringing the food over as we make room on the table to make your life easier. No eye contact whatsoever after dropping the food off too. Don't worry, we don't plan to come back. I'd rather tip at an in n out at least they punch in our order for us! read more

Great burgers and fries. Plenty of outdoor seating. Some miscommunication with a "to-go" order. They were also out of fried pickles...

First of all, the pricing is ridiculous. If I owned this chain, I'd never open a location where there is an In-N-Out nearby. You're literally paying twice as much for a product that isn't nearly as good. And that's a 100% true statement. I mean the place is worth trying, but you are either crazy or you just have money to burn to justify paying that much, when In-N-Out is right down the street. I can see this place surviving in other states that don't have In-N-Out, because those people don't know any better. But to go here when you know there is an In-N-Out right down the street is utter lunacy. How this brand has gotten this far here in California is beyond me. read more

Was so looking forward to Shake Shack coming in locally. Huge disappointment. First time it was crazy busy, but thought it worth the wait. My son and I got a very disappointing meal that was mediocre and way overpriced. I gave it another try thinking the first time was a fluke and they hadn't gotten things together.. once again very disappointing. The meat patty was small, and both times I got a single sliver of tomato along with a very small wilted piece of lettuce. The hamburger was bland and unsatisfying. This is not the worthy of all the prior Shake Shack experiences I've had at various locations. On top of that, service was slow and unreliable. I asked for a side of pickles and the waiter never returned to my table. I hope they get it together.. it might be worth just one more try just cuz I'm hoping to get the true Shake Shack experience from before! read more

Took my elderly Asian mom to eat here because she was craving a burger. I am going to write this from the perspective from a complaining older Asian lady who is horrible with technology. We walked in, I had to order for her because I knew she was going to complain if she had to figure out how to use the kiosk, there were about 4 kiosks, I did not see a regular register. It said to take a number for to go orders. I gave my mom the number and told her to wait until they called her number because I was going to grab a drink next door. I come back and she is grumbling because she said there is no way to figure out if her food is ready. I asked if they called her number and she said no.. uh ok mom. Anyways I take the number and they called me by name instead of the number, i was thinking to myself.. why have a number, not a huge deal to me. They have a lot of staff behind the counter just standing there, waiting, for food. Just an observation not a complaint. On to the food, sooo good! It was picture perfect and fresh. The fries were hot and crispy, the portobello burger was perfectly crunchy on the outside with a cheesy center. My complaining mom even said 5 stars! My 10 year old said her cheeseburger was 10/10, and she always complains about food. Even my elderly mom said yes, she will definitely be coming back.. but I have to order and pay ‍ read more

Shake Shack - Portobello burger - Burgers Near Me - Brea, California

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Got a triple Shak burger- excellent!!For fast food, nothing is better than this place. Love it!

I promised my daughter burgers tonight. Shake was good, burger a little salty for my taste. But I was VERY disappointed to not get black truffle oil for my black truffle Parmesan fries. Check your to go orders carefully before leaving... read more

Hands down the best Shake Shake we've been to. Everyone here is super friendly and helpful. Frank was able to grab us some chili peppers and sauces for our burgers, A MUST when grubbing here at shake shake ! Keep it up read more

Best Shake Shack ever. The quality of the burger is consistent. Tastes like how a burger should taste like. Shoutout to Franky, really cool guy. Helped me pick out what I wanted to eat. What I like is he gives his honest opinion so if your reading this franky keep being yourself. You'll be manager no time read more

Eduardo was very attentive & kind. He recommended me the truffle burger & I absolutely loved it! The area was very cool! Would definitely coming back because he made the experience coming here awesome! read more

I'm all for a good burger and fries but this place just doesn't measure up. Prices are on the high side, cheese on the soggy cheese fries tastes like paste. Bacon cheeseburger was undercooked and the patties were smaller than the bun. Wait staff looked like they wanted to be somewhere else and not very helpful at all. read more

This review is for Shake Shack Brea. Place is cool, cleaned and friendly server. That time the place is crowded so wait for a bit. It's really hard to find a parking spot. The double burger and bacon fries is so good.... And the dipping sauce is so delicious I recommend to ask for extra dipping sauce. The price of the food is not to bad. Actually I will go back again and I recommend this place. 4 stars due to very hard to find a parking. read more

Shake Shack - Shack-made Lemonade Bacon Cheese Fries Bacon Cheeseburger ShackBurger - Burgers Near Me - Brea, California

Online ordering not available through the app at this Brea location so can't use T-Mobile deal. Make me want to not go here if they're going to make it difficult to order. read more

Over price, the burger has no favorite, spending over $40 for 2 burgers and fries not worth it. I rather to eat the habit.

I love this place. Great food and it's really quick. Jay makes the short wait very fun! - Bill B. read more

If you don't mind spending $14 on a slider, this is the place for you. Then you still have to order fries and or a drink. The Burguers were a bit soggy and average. Will stick with in and out. read more

I was so excited to try the burgers here since it's opening was highly anticipated. Wow, my family & I were disappointed with the quality & amount of food for the price. Honestly, we could've gotten a better meal at Wendy's. We ordered 2 single patty burgers, one protein style and one regular, a double patty burger, one shake & small fries for almost $50. The burgers patty was so tiny we had to open up the buns and lettuce to find it. It was so flat with barely any of the hyped up additions. Don't go by the photos they have posted onto he walls, that's not what you're going to get. We thought ok, the shake will be the winner because SOMETHING has to make this meal worth $50. Unfortunately, it was... ok. Nothing spectacular, nothing we couldn't have gotten at In N Out for LESS money. The wait was crazy but to be expected because they had just opened 4 days ago. However, after the 40 minute wait to receive below mediocre food for a high price was completely disappointing & underwhelming. At least we tried it & now we go back to In N Out. read more

1st class service at a fast food joint? wow wow WOW!!! Did our own self-serve ordering and sat down then dang!~~ who iss this guy FRANK? He brought our food outside. So polite AND cordial! Brought us what we needed. Chatted up abit. So kind and friendly~ YOU sir FRANK made a great impression on us. Keep doing what you are doing. You WILL go far in the service/ corporate world!! Kudos!! PS Food... meh~ 7 out of 10. read more

FIRST time trying this burger franchise and it's my last.. Just open the place you would expect the best... Parties were very dry, buns were so so.. not even close to the picture.. twice the price of next door in-n-out burger and half the taste... read more

Good food, crowded (partly for good reason, partly for location)... ordered 2 shakes and cheese fries. Pre tipped... but bad idea. They left out 1 shake -my husband thought the order was complete when he picked it up. Tried to call location- no answer- sent to full voice-mail. Annoyed that it was messed up, is out of my way to rectify (not close by) and not immediately correctable with a refund. Going to give them some grace because of the holidays but I'm miffed. I hope they answer my message via Yelp. read more

Overpriced and not that good. Don't look at the menu pictures and expect the same burger. They're small, overpriced, and not that great of a burger. Not impressed at all read more

I'm very disappointed in the response I received from the manager when I complained about how inconvenient the mobile ordering was today. I do understand that with a new location there may be kinks, but for all of the trouble I explained to the manager, I was surprised I was not offered something as a nice gesture. Chick Fil A or In in Out would have done that. I tried to order for over 30 mins on the app seeing the long line from the parking lot, but it was not accepting phone numbers and it was required to complete the mobile order. I finally had to drop my toddlers off at home, then come back to get parking across the lot since it was so busy, then stand in a very long line to order and then wait some more for the food to come out. This process added close to an hour that could have been avoided if the app worked properly. My experience could have been improved with more empathy. I will say Shake Shack burgers are always very good and the cashiers were friendly. I just wish I had a better first impression of this local new restaurant. read more

I would say I'm glad that I tried it but overall the burgers were very small. French fries were OK. The shake was good. I got the Yule Log shake. I would not go back just because I didn't think it was anything special, and to be honest it was I thought expensive for burger fries and a shake Service was good. The people were friendly. read more

One of the better shake shacks around! They're always super busy but it's worth it! Plenty of seating inside and some seating outside.

Food is just ok for the price you pay. Who knew Shake Shack would be this disappointing. I actually laughed out loud when I opened my burger. The miniscule piece of lettuce was not a good sign. The huge pickles were good though. Food tasted descent. Fries were better than the burger. So, needless to say that we probably won't be back. In-N-Out is a much better value, and you get more product in your burger. I'm sad to leave this review. read more

Shake Shack - A burger that was slapped together with miniscule piece of lettuce, an extremely small patty but huge pickles. ‍ - Burgers Near Me - Brea, California

Yummy food. So glad they are in brea Love the burgers and cheese fries. Shakes and amazing read more

Great service, great burgers, fries too. My first time trying after hearing so much about Shake Shack. I give it a 10 out of 10. Slightly below In n Out, but only very slightly. I'm In n Out biased though. Everyone should eat at Shake Shack. Big thumbs up. read more

I was really upset about my grilled cheese. My cheese wasn't fully melted which made me sad.

The burgers were good, me and my boyfriend enjoyed them, they seemed smaller than a typical burger. The fries were great. There was a noticeable difference in patty quality, they have some great flavors, probably the best I've had. read more

Shake Shack - Burgers Near Me - Brea, California

We ordered two truffle fries, cheese fries, avocado bacon burger, two mushroom burgers, a chicken avocado bacon burger, a root beer float, a half and half kiwi lemonade, and a water bottle....however we got all of that and 6 random truffle burgers, when we told the gentleman working his response was, "this is your order, this is what you paid for" we wanted to avoid making a scene and ruining his Christmas Eve, however he ruined ours when he refused to come up with a solution. Very disappointed and dissatisfied, do not go to this location. read more

If you're looking for a burger better than this head to the grocery store to the frozen food aisle because that's where you will find a burger 10 times better than shake shack. This place is so disappointing, soggy buns, no flavor, completely plain and the burgers look like somebody sat on them before they were served. Save your money avoid it all cost. read more

Delicious!! Everything was amazing besides the sunset lemonade tasted a little watered down. Hot dog was amazing as well as burger. Took 20 minutes to get the food but it was very crowded. Very welcoming and friendly staff! read more

Shake Shack - Burgers Near Me - Brea, California

I came here for the first time and such a disappointment!! The fries and burger was NOT worth the price. Expensive and a waste of my money. Patty flavor was good, but everything else was below average. I'm trying to be fair and this is the best I can score it. No wonder why their so expensive, I count about 15 workers at over $20 an hour for a slow day....go figure. I am bein partial and would have been happier going to Brea Best or even In n Out. Save your money. (I'm sure a canned response will follow shortly from corp) read more